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What does Excellence, every patient,
every time mean to you?
J ane Gray
November 2012
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At Board and Executive Leadership level
How is Excellence characterised?By results accomplishing our
Operational Plan, meeting ourservice agreement.
How do we accomplish i t?By staying focused on core business and
doing the right thingsconsistently and well..
What right things?
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Leader RoundingTraffic Light Reports
Leader Roundingwith Patients /Service Rounding
Key WordsAIDET/ISBAR,Managing Up
Hourly PatientRounding
Follow Up PhoneCalls
Values Charter
Standards ofBehaviour
Speaking Up
Code of Conduct
High-Middle-LowPerformerConversations
30 and 90 dayConversations
Cycle ofInnovation
Practicedevelopment egEssentials of Care
Between the Flags
Clinical Handover
Cultural Redesign
Clinical Redesign
Automation
Technology
Education
Standardisation AcceleratorsMust
HavesSMPerformance
Gap
Objective
Evaluation
System
Leader
Development
Aligned Goals Aligned Behavior Aligned Process District
Forum
Service/Networkspecific leadershipdevelopment days
Leadershipdevelopmentprograms
Clinical CouncilDevelopmentProgram
Excellencecoaching
Strategic Plan
Operational Plan
90 Day Action Plans
MonthlyAccountabilityMeetings
Measure
performance
PerformanceDevelopmentReview for ALLleaders
Vision: Healthier People Now andin the Future
Values: Collaboration, Openness,Respect, Empowerment
Foundation
Evidence Based Leadership: Implementation Framework
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Deadlines for Implementation
1. Alignment and Accountabi lity (Leaders) Dec 2012
2. CORE Standards of Behaviour / Speaking Up (All Staff) Dec
2012
3. Leader Rounding wi th Staff , Traffic Light Reports (Senior
and all
Leaders)
Dec 2012
4A Leader Rounding with Patients (Leaders), Traffic Light
Reports
4B Service Rounding (Leaders), Traffic Light Reports
4C Senior Leader Rounding with Patients
June 2013
5. Key words at Key times: AIDET/ISBAR, Managing Up (All Staff)
June 2013
6. Follow Up Phone Calls June 2013
7. 30 & 90 Day Conversations June 2013
8. High-Middle-Low Performer Conversations (Leaders) June
2013
9. Hourly Patient Rounding/Bedside Clinical Handover June
2013
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Isnt this just some process stuff? Whats it got todo with
clinical quality?
What does Excellence Every Patient, Every
Time mean to senior clinicians like you?
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Does this team have a patient perspective
or a system perspective? Or both?
6 Dimensions of Quality - Institute of Medicine Institute of
Health Care Improvement
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Reflecting on The Engaged Physician by
Steve Beeson
To what extent do you feel you are:
1. Aware of organisations priorities (ie your OperationalPlan
and its connection to HNE Health Operational
Plan and our Service Agreement with Ministry)
2. Involved, actively, in setting/achieving these priorities
3. Accountable for executing clinical quality,managing costs,
delivering great patient experience
