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8/7/2019 Influencing Behaviour Communications
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Influencing Behaviour &
Communications
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Influencing Behaviour &Communications
Aim
Understand how behaviour can be influenced in theworkplace.
Objectives:
Factors that influence safe practiceThe use of effective communication in the workplaceTaking responsibility and leading by example
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Company Principles
Company Leadership Principle
People at all levels have a responsibility for their own health and safetyand should set an example for others. Management is accountablefor health and safety and managers will demonstrate leadership of health and safety through personal example.
Company Sharing and Learning Principle
Everyone in the Company is responsible for sharing good practice aswell as learning from near misses. Sharing experiences with otherscan help to prevent incidents. We all have a duty to intervene.
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Communication is used to
Build relationshipsGiving instructions and circulating information
Share ideas and valuesNegotiateInfluence behaviour Discuss
Motivate, interest and stimulatePersuadeReceive feedback
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Barriers to effectivecommunication
Communication overloadInsufficient Planning and preparation
Not understanding the needs of the recipientNoisy environmentUse of Jargon, technical languageNot using feedback to clarifyTechnological problemsStatus differencesTime pressures
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Communication Model
Communicator
Encoding Message &
Medium
Decoding
Receiver
Feedback
= NOISE
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Communication Style
T he wheel This is the most centralisedcommunication network and is dependant on theobvious leader/co-ordinator in the centre tocommunicate sufficiently.
Circle The communication flow is unorganisedand important issues are missed or not
communicated properly.
Chains The communication is more centralisedand information flows along identified routes predominantly downwards flow.
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Organisational Culture
Organisational culture theparticular set of values, beliefs,customs and systems which are
unique to that organisation.- Burnes 1988
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Culture Types
Power Culture Frequentlyfound in small entrepreneurialorganisations. This is wherebyyou have one person or a smallgroup of people that areresponsible for everythingassociated with theorganisation, they make all thedecisions and communicateoutwards or downwards.
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Culture Types
Person Culture A loosecollection of individuals
usually professionals sharingcommon facilities, they canchoose to work together or notas the case maybe.
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Culture Types
T ask Culture Projectorientated, - the focus is on
getting the job done, usingindividuals knowledge andexpertise. This style is usuallyfound in organisations where
flexibility and team working isthe norm.
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Exercise
Identify the organisation culture for your companyWhat restrictions may this predominant culturecreateHow will the culture affect your behaviour Which you consider to be the most preferable type for your team and companyFeedback to the group giving your reasons
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Influencing Skills
Require:
Good interpersonaland communicationskillsAn ability to get other
people to want tosupport you.
Do not entail:
coercionmanipulationforcing
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Influencing Skills
When might you need them?convincing your boss you deserve a raise,inspiring your team to finish a project,cajoling a colleague to do a task/job in thecorrect manner,
getting someone to see your point of viewin order to have their support for your actions