JagdishArora , DGM (VIIG.)&
[email protected]!88"""#Leadership as
InfuenceInfuenceistheabilitytoafectthe
perceptions,attitudes,orbehaviors of others.It is the cornerstone
of the leadership process.Defnition of LeadershipLeadership,
according to Peter DeLisle, is the ability to infuence others, with
or without authority.All successful endeavors are the result of
huan efort! thus, the ability to infuence others is a derivation
ofInterpersonal "ounications"onfict #anageentProble
solvingInterpersonal $fectivenessInterpersonal efectiveness is the
capability of an individual to do this, infuence others,
copetently.Leadership is a direct function of three eleents of
interpersonal efectivenessAwarenessAbility"oitentAwarenessAwareness
is a state of consciousness.It is the ability to recogni%e
yourself, others, events and situations in real tie.It is the
ability to assess the ipact of actions on situations and others,
and be critically self&refective.It is a developent process
that is a function of e'perience, counication, self discovery and
feedbac(.Interpersonal $fectivenessAbilityAbility to learn and
understand technical issues is the basis of our careers.Ability to
lead is a function of infuence)Ability to counicateAbility to
resolve confictsAbility to solve probles and a(e decisionsAs a eber
of a tea, we infuence others in a collaborative efort to fnd better
ideas or solve probles. "oitent*or leaders, the +one thing, that
leads to aturity is the fully aware recognition that one-s
decisions a(e a diference, both positively and negatively, in the
lives of others, and that any attept to solve a proble ight have a
decided negative ipact on soe, while helping others.In no&win
scenarios, one ust still a(e a hard decision.$veryone is a person
of infuence..$ven though we have an ipact on nearly everyone around
us, our level of infuence is not the sae with everyonePrinciples of
Infuencing"oitent and "onsistency/rust0urture PeopleAccentuate the
Positive1ave *aithPerseveranceListen to 2ther$pathy*ailure"oitent
and "onsistency3e want to be logical and consistent once we have
coitted to soething. 0obody wants to be (nown as
inconsistent.4trengthen "oitent3rite it down#a(e it public5igger is
betterInternali%e1ow "an I 6se "oitent74pend tie securing sall
coitents8e&iterate coitents at tea or departent eetingsAs(
clients, sponsors, and sta(eholders to coplete iportant docuentsAs(
sta(eholder to sign&of"redible behavior and a personal
integrity will allow others to trust you./he (ey to successfully
infuencing people over the long ter is winning their trust and
bonding with the..0urture People4how 9enuine "oncern for 2thers"oit
/o People5elieve In 2thers9ive People 2pportunitiesAccentuate the
PositiveDon-t critici%e, coplain about, or conden people.Do a(e
people feel iportant 4how sincere appreciation /hin( of other
people-s good points : and point the out;/hree /ypes of PeopleWell-
Poisoners: People who discourage others, stop on creativity and
tell people they can-t do it.Lawn-Mowers:People who have good
intentions, but are self absorbedLife-Enhancers:People who enrich
the lives of others and lift other people up1ave *aith In
People#ost people don-t have faith in theselves, and believe they
will fail#ost people don-t have soeone who has faith in the#ost
people will do anything to live up to your faith in theIf you thin(
you can win, you can win. *aith is necessary to victory.ou can-t
hear the song if you don-t listen to the notes.,Practice seeing
things fro the other person-s viewpoint/al( About the things that
they desire and en?oy $pathy /his is an efective strategy
because)$ach of us spends @AB of our tie thin(ing about
ourselves$veryone is interested in the things they want, but few
really care about the things you wantPeople aren-t interested in e,
they don-t care about you & they-re interested in theselves/he
ost freCuently used word : +I,4ile; If you have fun eeting people
they will have fun eeting you.8eeber people-s naes;;0aes are 6niCue
and 4et People ApartA Person-s 0ae is 2ne of the #ost Iportant
4ounds in any Language>ou-re 2n..+.all the world-s a stage,
where each ust play a part..,1ow to fail.D. *$A8 &People fear
what they don-t iediately understand and this fear hapers their
ability to perceiveE. 4$L*&"$0/$8$D0$44 & People naturally
thin( of their own interests frstF. P82GI0"IALI4# : /he failure to
appreciate diferences, and recogni%e and respect everyone-s uniCue
Cualities/here are three ain reasons people fail at understanding
others)Avoid Failure!Conquer fear, self¢eredness
andprovincialis in yourself.4ypathetic successThree-fourths of all
the people you will ever meet are hungering and thirsting for
sympathy.Give it to them, and they will love you. Dale Carnegiee
sympatheti! to the other person"s ideas and desires #oo$ at things
from the other person"s perspe!tive %ea!h out to others with a
strong hand and a soft heart &ave a positive attitude a'out
peoplePeople of infuence navigate for others..Show the person their
destinationExercise foresight to predict and compensate for
obstacles in the pathShow the person what steps to take on the path
to their goalShow the person their destination Listen to a person-s
aspirations As( about a person-s desires 1elp a person defne the
goals that willachieve these aspirations and desiresShow the person
what steps to take on the path to their goal Defne where the person
is now Identify the person-s abilities and talents "hoose a
pragatic pathExercise foresight to predict and compensate for
obstacles in the path(very'ody fa!es pro'lems)u!!essful people fa!e
more o'sta!les than unsu!!essful people *ro'lems provide an
opportunity for growthPeople of infuence connect with other
people..Don"t Ta$e *eople +or Granted - ,alue *eople *ossess the
-ttitude That .ou Can /a$e a Differen!e and .ou 0ill e -'le To /a$e
- Differen!e+ind the 1ey to 2thers" #ives 0hat is 3mportant to the
*erson4 0hat has the *erson -!hieved4 0hat Does the *erson Desire
to do4Communi!ate +rom the &earte Genuine,)hare +rom your
&eart, and e .ourself4ocial Proof /his relies on the social
belief of +safety in nubers., 3e are ore li(ely to perfor in a
certain way if a group is doing it.Abiguous 4ituations4iilarity
