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Single pensioner households are least likely to have internet access at just 55%
DIGITAL INCLUSION AND BASIC DIGITAL SKILLS ©
Crow
n copyright 2019 WG
38421
11%Digitally excluded
89%Digitally included
£Barriers to engagementMotivation, skills, cost and access
Digitally excluded Do not personally use the internet
(National Survey for Wales 2018-19)Aged 50+
Aged 75+
6%
21%
22%
19%
51%
Unemployed people
Social housing tenants
Disabled people
5 Basic Digital Skills
1 Managing Information
2 Communicating
3 Transacting
4 Problem Solving
5 Being safe and legal online
72% of internet users (16+) used online banking
£
Only 75% of Social Housing Residents have internet access, compared with 89% Owner Occupied and 90% Private Rental
40% of internet users demonstrated all 5 digital skills*
Digital inclusion by Gender
90%87%
Saving money, managing health and well-being, reducing feelings of loneliness and isolation
Over 3,100 computer terminals with free internet access in public libraries across Wales
Over 4,600 Digital Heroes trained across Wales
Digital Heroes are young people from schools and colleges who are assisting older people in their communities to use and enjoy technology
Welsh Government funded the bilingual translation of:
Digital Inclusion Guide for Health and Care in Wales provides health and social care organisations with practical ideas and a range of resources for taking action on digital inclusion locally.nwis.nhs.wales/files/publications/digital-inc-guide-0619-english-pdf/
Becoming digitally included is a continuous process requiring ongoing support
Places of supportLibraries, Community Centres, Council Offices, Care Homes, Hospitals, GP Surgeries and Schools.
0%
10%
20%
30%
40%
50% 16-49 year olds
50-64 year olds
65-74 year olds
75 years +
50%
33%
22%
10%
The digital skills levels broken down by age groups
£2M per annum Started 1 July 2019
New 3 year Programme
All statistics contained within this infographic are based on the National Survey for Wales 2018-19(excluding Digital Heroes and Computer Terminal figures)
We need Private Sector engagement to support the 11% of Welsh citizens who remain offline and the help to up-skill the 60% who do not have all 5 basic digital skills
The challenge remains
*this is based on the previous 5 digital skills of managing information, communicating, transacting, problem solving and creating