Solve problems faster

Infor® Mobile Field Service is a complete solution thatgives your field service personnel full visibility into all ofthe contextual information they need to get their jobsdone better and faster. With a modern, easy-to-useinterface and full integration with Infor LN, your team willbe able to solve problems quicker with instant access tocentrally stored customer and product data. Your team willalso benefit from enhanced scheduling and routing,reduced paperwork, and single data entry. In addition,they’ll be able to create new up-sell opportunities.

Increase service levels

Your customers expect you to

anticipate their needs, solve their

problems quickly, and get it right the

first time. But scheduling and managing

the capabilities needed to deliver

quality service levels can be highly

complex—especially when it requires

that your field service technicians have

mobile access to information about

warranties and service contracts, parts

inventory, unit history, repair

instructions, and more.

Infor Mobile Field Service

■ Your quickest path to increased customersatisfaction is through speedy response and resolution.

Industrial manufacturing

Bridge the gap between your back office and thefield by giving your field service personnel thepower to:

Quickly process assigned activities—Increasethe productivity of your field service teammembers by putting all the information they needto accept and start a job in one place. They getinstant access to job activity, routing, location,contact, and scheduling information, along with adescription of the problem and relevant notes.

Accurately track materials and costs—Streamline job completion time and control costswith full visibility into your spare parts inventory.Before your field service technicians start a job,they’ll know what tools and materials they need tobring, what’s already on site, and what they needto order or purchase. Field service technicianscan also easily keep track of the materials theyuse for accurate billing and replenishment.

Easily access relevant documents—Field servicepersonnel can make more confident andinformed decisions with in-field access to relevantdocuments, such as manuals, prior service

reports, warranties, and service contracts. Andwith access to historical customer data, fieldservice technicians can create profitable up-sellopportunities, when appropriate.

Generate visit reports—When a job is complete,a field service technician can easily enter theactivity, solution, time, materials, and costinformation required to quickly generate a visitreport. With the technician still on site, both thecustomer and field service technician can provideapproval signatures directly on the servicetechnician’s mobile device.

Stay connected—You’ll be able to provide yourfield service technicians with the most-up-to-dateinformation and allow them to upload their fielddata in real time via direct synchronization withInfor LN. When an active Internet connection isnot available, all information and data is cachedand automatically synchronized as soon as anInternet connection is available. Not only doesthis save time, but it also speeds up your billingcycle by getting completed job information intothe system as soon as possible.

Improve productivityWith visibility into accurate and timely information, your field service personnel will consistently deliver on yourpromise of first-call resolution.

Empower the field

Infor Mobile Field Service 2

Meet the needs of your customersand build customer loyalty.

■ More efficient scheduling and deployment of resources

■ Greater visibility into spare parts

■ Higher rate of first-time-right service reports

■ Shorter service-to-cash cycles

■ Increased customer satisfaction

Deliver great customer serviceTo successfully run a service organization, you need to ensure that your business systems support your businessstrategies. This means making sure that your staff has access to the right tools. By providing mobile access toyour field service team, you allow them to stay connected, informed, and up-to-date. When you do, productivitygoes up, costs go down, and service levels increase.

Benefits:

Copyright © 2015 Infor. All rights reserved. The word and design marks set forth herein are trademarks and/or registered trademarks of Infor and/or relatedaffiliates and subsidiaries. All other trademarks listed herein are the property of their respective owners. www.infor.com.641 Avenue of the Americas, New York, NY 10011

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