Information Booklet Ktie b ta ' Ta għri f

Information Booklet

FOR DIVERSITYAGAINST DISCRIMINATION

www.stop-discrimination.infoThe European Commission’s anti-discrimination campaign

This project is supported by the European Union Programme for Employment and Social Solidarity - PROGRESS (2007-2013). This programme is implemented by the European Commission.

This information does not necessarily reflect the opinion or the position of the European Commission.

Ktieb ta’ Tagħrif

Dan il-proġett qed isir bl-appoġġ tal-Unjoni Ewropea Programm għal Impjiegi u Solidarjeta` Soċjali - PROGRESS (2007-2013). Dan il-programm qed jigi implimentat mill-Kummissjoni Ewropea.

L-informazzjoni f’dan id-dokument mhux neċessarjament tirrifletti l-opinjoni jew il-pożizzjoni tal-Kummissjoni Ewropea.

www.stop-discrimination.infoKampanja tal-Kummissjoni Ewropea

kontra d-Diskriminazzjonijiet

Information Booklet

Compiled by: AMJ Legal and Dr Neil Falzon

Researchers: Dr Neil Falzon and Dr Adrian Mallia

Contracted by: National Commission for the Promotion of Equality

(NCPE) as part of the project VS/2010/0569 - Think Equal

December 2011

ISBN 978-99909-89-45-8

This publication is supported by the European Union

Programme for Employment and Social Solidarity

- PROGRESS (2007-2013).

This programme is implemented by the European

Commission. It was established to financially support the

implementation of the objectives of the European Union

in the employment, social affairs and equal opportunities

area, and thereby contribute to the achievement of the

Europe 2020 Strategy goals in these fields.

The seven-year Programme targets all stakeholders who

can help shape the development of appropriate and

effective employment and social legislation and policies,

across the EU-27, EFTA-EEA and EU candidate and

pre-candidate countries.

For more information see: http://ec.europa.eu/progress

Published by: National Commission for the Promotion

of Equality (NCPE)

E-mail: [email protected]

Tel: 25903850

Address: National Commission for the Promotion

of Equality (NCPE), Gattard House, National Road,

Blata l-Bajda HMR 9010. MALTA

Introduction 5

Methodology 6

User Guide 7

Organisations providing services to victims of discrimination 8

Frequently Asked Questions (FAQs) 35

Index 43

Table of Contents

Page

Information Booklet 3

The aim of this booklet is to serve as a first reference tool for the general public and in particular for victims of discrimination. It provides a useful list of those organisations that are actively providing services to victims of discrimination. The services covered are varied and all of the grounds of discrimination are covered. This means that victims of acts of discrimination should be able to find at least one organisation able to provide them with information and guidance on how best to proceed.

This booklet is provided in English and in Maltese, with each section ending with a couple of Frequently Asked Questions that could prove to be useful in understanding discrimination issues and problems. Each organisation entry contains full contact information, a summary description of the organisation, the services they offer and the grounds of discrimination they are active in. The final Index may be used to locate the most appropriate organisation for the particular issue required.

Introduction


The information was gathered through a process whereby over one thousand local organisations, private and also public, were contacted. All organisations were asked if they provide services to victims of discrimination and, if so, what these services are. Only those organisations that do in fact provide services to discrimination victims are included in this booklet.

Although it is possible that several other organisations offer general services, the aim of this booklet is to offer concrete and useful information to enable victims of discrimination specifically to address their experiences of discrimination.

Methodology

6 Information Booklet

In order to locate the organisation that best fulfils your needs, you should establish one key element: the relevant ground of discrimination. Then use the Index to find all those organisations that work in the particular field. On the basis of the kind of service offered, and your particular needs, you should be able to identify which organisation is best for your situation. It is possible that more than one organisation could offer assistance!

User Guide


Full name of the Organisation: General Workers Union Organisation abbreviation: GWUNature: Non-Governmental, Trade Union Contact person: Charles VellaWebsite: www.gwu.org.mtE-mail Address: [email protected] Number: 2567 9200, 2567 9234Fax Number: 2567 9273Relevant ground: Gender, Race/Ethnic Origin, Sexual Orientation Services offered: Legal advice, Counselling (non-legal), Referral to competent authorities/ organisationsDescription: One of Malta’s largest trade unions, also affiliated with several European and international confederations.

Full name of the Organisation: Union Ħaddiema MagħqudinOrganisation abbreviation: UĦMNature: Non-Governmental, Trade Union Contact person: Dr. Andrew GrimaWebsite: www.uhm.org.mt E-mail Address: [email protected] Telephone Number: 7906 7273 Relevant ground: Age, Disability, Gender, Race/Ethnic Origin, Religion/Belief, Sexual Orientation Services offered: General information, Legal advice, Referral to competent authorities/organisations

Organisations providing services to victims of discrimination


Description: UHM is a Maltese trade union with the main objective of enhancing the dignity of the worker and improving his conditions of work as well as his economic and social standing.

Full name of the Organisation: We Are (University of Malta LGBTQI Organisation) Organisation abbreviation: We Are Nature: Non-Governmental Contact person: Luisa Tolu Website: www.weareuom.blogspot.com E-mail Address: [email protected] Telephone Number: 9924 1063 Relevant ground: Sexual Orientation Services offered: General informationDescription: The University of Malta LGBT Society is open to all the LGBT individuals and also heterosexuals who are interesting in supporting the LGBT community on campus.

Full name of the Organisation: Migrant Network for Equality Organisation abbreviation: MNE Nature: Non-Governmental Contact person: Konate Ali/Dicko Ousman E-mail Address: [email protected] / [email protected] Telephone Number: 9928 9561, 7733 4422Relevant ground: Age, Race/Ethnic Origin, Religion/Belief Services offered: General information, Accommodation/ shelter, Translation/InterpretationDescription: An organisation composed of migrants living in Malta, with the aim of giving them a unified voice.


Full name of the Organisation: Office of the University Ombudsman Nature: Ombudsman for Higher Education Contact person: Maria Borg (Public Relations Officer) Website: www.ombudsman.org.mt/uo E-mail Address: [email protected] Telephone Number: 2124 7944/5/6 Fax Number: 2124 7924 Relevant ground: Age, Disability, Gender, Race/Ethnic Origin, Religion/Belief, Sexual OrientationServices offered: General information, Referral to competent authorities/organisationsDescription: The Office of the University Ombudsman (UO) is established in terms of the Education Act to investigate complaints by students and staff of the University of Malta in respect of actions taken by that University. The University Ombudsman also investigates analogous complaints involving the Malta College of Arts, Science and Technology (MCAST) as well as the Institute of Tourism Studies (ITS).

Full name of the Organisation: Office of the Ombudsman Nature: Ombudsman Contact person: Maria Borg (Public Relations Officer)Website: www.ombudsman.org.mt E-mail Address: [email protected] Telephone Number: 21247 944/5/6 Fax Number: 2124 7924 Relevant ground: Age, Disability, Gender, Race/Ethnic Origin, Religion/Belief, Sexual Orientation


Services offered: General information, Referral to competent authorities/organisationsDescription: An Office established as an independent and impartial institution, to investigate and resolve citizens’ grievances about government departments and public bodies within jurisdiction with fairness and in a timely and effective manner.

Full name of the Organisation: National Council of Women Malta Organisation abbreviation: NCW Malta Nature: Non-Governmental, Umbrella Organisation Contact person: Grace Attard Website: www.ncwmalta.com E-mail Address: [email protected] Telephone Number: 2124 8881 Fax Number: 2124 6982 Relevant ground: Age, Disability, Gender Services offered: General information, Counselling (non-legal), Referral to competent authorities/ organisations, Media contactsDescription: The National Council of Women of Malta is a non-governmental organization comprising individual members and national organizations. It provides a forum for women of different backgrounds and experiences to come together as individuals and as representatives of affiliated organizations, to exchange information and ideas, formulate policy, educate and promote change.


Full name of the Organisation: Gender Issues Committee Organisation abbreviation: GIC Nature: University CommitteeContact person: Prof Marie Therese Camilleri Podesta Website: www.um.edu.mt/gender E-mail Address: [email protected] Telephone Number: 2340 2312 Relevant ground: Gender Services offered: General information, Referral to competent authorities/organisations, AwarenessDescription: The Gender Issues Committee (GIC) receives and monitors complaints from University staff and students regarding sex discriminatory practices with the recommendation of appropriate action, and liaises closely with the Sexual Harassment Advisors. The Gender Issues Committee also promotes teaching and research that reflects the knowledge, experience, and aspirations of both men and women.

Full name of the Organisation: Agency for the Welfare of Asylum Seekers Organisation abbreviation: AWASNature: Governmental Contact person: Integration and Welfare Officer E-mail Address: [email protected] Telephone Number: 2568 7200 Relevant ground: Race/Ethnic Origin Services offered: General information, Referral to competent authorities/organisationsDescription: AWAS is the government agency with a range of duties relating to asylum-seekers in Malta, including facility management, service-provision, promotion of policy and data maintenance.


Full name of the Organisation: Organisation for the Promotion of Human Rights (Malta) Organisation abbreviation: OPHR (Malta) Nature: Private Contact person: Dr Therese Comodini Cachia Website: www.ophrmalta.eu E-mail Address: [email protected] Telephone Number: 2122 5397 Relevant ground: Age, Disability, Gender, Race/Ethnic Origin, Religion/Belief, Sexual Orientation Services offered: General information, Legal advice, Counselling (non-legal), Translation/ Interpretation, Referral to competent authorities/organisations, Media contacts, Training about non-discriminationDescription: OPHR aims at advancing measures and taking such steps as it shall deem necessary for the defence, promotion, protection and enforcement of human rights and fundamental freedoms in Malta, within Europe and the Mediterranean.

Full name of the Organisation: Drachma Nature: Non-Governmental Contact person: Mario Gerada Website: www.drachmalgbt.blogspot.com E-mail Address: [email protected] Telephone Number: 7934 2328 Relevant ground: Religion/Belief, Sexual Orientation Services offered: General information, Referral to competent authorities/organisations, Media contacts


Description: Drachma is a group of gay, lesbian, bisexual and transgender people who meet to pray. It is a safe place where anyone can focus on the love of God – no matter who or what we are.

Full name of the Organisation: Malta Gay Rights Movement Organisation abbreviation: MGRM Nature: Non-Governmental Contact person: Gabi Calleja Website: www.maltagayrights.org E-mail Address: [email protected] Telephone Number: 9925 5559 Fax Number: Relevant ground: Gender, Sexual Orientation Services offered: General information, Legal advice, Counselling (non-legal), Referral to competent authorities/organisations, Media contactsDescription: MGRM strives to achieve full equality for LGBT people in Maltese society; a society that enables people to live openly and fully without fear of discrimination based on one’s sexual orientation, gender identity and gender expression.

Full name of the Organisation: Migrants’ Solidarity Movement Organisation abbreviation: MSM Nature: Non-Governmental Contact person: Daniela Grech, Ritianne Ellul Website: www.migrantsmalta.org E-mail Address: [email protected] Telephone Number: 9945 8222, 7993 4287 Relevant ground: Race/Ethnic Origin


Services offered: Counselling (non-legal), Referral to competent authorities/organisations, EducationDescription: Migrants’ Solidarity Movement (MSM) works on issues related to the integration and the empowerment of asylum-seekers and refugees in Malta. It also aims to provide information to the Maltese public on the situations and experiences of asylum-seekers and refugees in order to tackle discrimination and racism.

Full name of the Organisation: Islamic Community Malta Organisation abbreviation: I.C.M Nature: Non-Governmental Contact person: Bader Zina E-mail Address: [email protected], [email protected] Telephone Number: 9900 1007 Fax Number: 2744 6040 Relevant ground: Race/Ethnic Origin, Religion/Belief Services offered: General information, Translation/InterpretationDescription: An organisation with the objectives of contributing to the identification and teaching of Islamic Propagation; building bridges of communication and mutual understanding between Muslims and the Maltese society; cooperation and communication with governmental and international organisations, authorities, and administrations; organising cultural and sporting activities for the invitation to Islam; and offering support and help to persons in need.


Full name of the Organisation: Malta Red Cross Society Organisation abbreviation: MRC Nature: Non-Governmental Website: www.redcross.org.mt E-mail Address: [email protected] Number: 2122 1022 Relevant ground: Race/Ethnic Origin Services offered: Counselling (non-legal), Translation/ Interpretation, Referral to competent authorities/organisationsDescription: Pursuing the Red Cross Red Crescent Movement seven Fundamental Principles the Society ensures that its humanitarian endeavours are followed under any circumstance, be it in times of peace, conflicts or disasters. The main aim of the Society is to prevent and alleviate suffering with complete impartiality and without discrimination as to nationality, race, gender, religious beliefs, class or political opinion.

Full name of the Organisation: Get Up Stand Up Organisation abbreviation: GUSU Nature: Non-Governmental Contact person: Freya Griffiths Website: www.getupstandup.org.mt E-mail Address: [email protected] Telephone Number: 9961 3869 Relevant ground: Race/Ethnic Origin, Religion/Belief Services offered: Referral to competent authorities/ organisations, Awareness, Integration


Description: The organization was created to offer more channels for activism and volunteering in Malta. The desire to promote love and friendship amongst all people is at the core of the organisation’s beliefs.

Full name of the Organisation: National Commission Persons with DisabilityOrganisation abbreviation: KNPD Nature: Governmental Contact person: Dr Anne-Marie Callus Website: www.knpd.org E-mail Address: [email protected] Telephone Number: 2278 8555 Fax Number: 2278 8490 Relevant ground: Disability Services offered: General information, Legal advice, Financial assistance, Referral to competent authorities/organisations, Media contactsDescription: The National Commission Persons with Disability (the Commission) commits itself to make Maltese Society more inclusive so that persons with disability enjoy a high quality of life by means of equal opportunities in all sections of society.

Full name of the Organisation: National Council for the Elderly Organisation abbreviation: KNA Nature: Non-Governmental, Inter-Governmental, Umbrella Organisation Contact person: Mr. Carmel Mallia (President) Website: www.kna.org.mt


E-mail Address: [email protected] Telephone Number: 2124 3860 Fax Number: 2124 9098 Relevant ground: Age, Gender, Race/Ethnic Origin, Religion/Belief Services offered: General information, Counselling (non- legal), Translation/Interpretation, Referral to competent authorities/organisations, Media contactsDescription: Together with other NGOs working with the elderly, the Council acts as a catalyst between civil society and the government. 19 elderly groups are currently affiliated with the Council. It’s primary aims are to promote the rights, needs and expectations of the elderly; to encourage elderly participation in society; to seek to further improve their quality of life and to underline their problems with the aim of raising public conscience.

Full name of the Organisation: Assoċjazzjoni Maltija għal Opportunitajiet f’Malta u fl-Ewropa Organisation abbreviation: AMOME Nature: Non-Governmental Association Contact person: Antoine Gambin Website: www.amomemalta.com E-mail Address: [email protected] Telephone Number: 2730 0458 Relevant ground: Race/Ethnic Origin, Religion/Belief Services offered: Training, EmpowermentDescription: AMOME is an association of professionals who came together to pool in their experience and generate opportunities for growth for themselves and for others.


Full name of the Organisation: National Commission for the Promotion of Equality Organisation abbreviation: NCPE Nature: Constituted Body established by law, Equality BodyContact person: Dr Romina Bartolo (NCPE Executive Director) Website: www.equality.gov.mt E-mail Address: [email protected] Telephone Number: 2590 3850 Fax Number: 2590 3851 Relevant ground: Gender, Race/Ethnic Origin Services offered: General information, Referral to competent authorities/organisations, Training, Research, Policy feedback, Awareness raising materials, LibraryDescription: The primary task of NCPE is to monitor the implementation of various anti- discrimination laws. The Commission works to ensure that Maltese society is a society free from any form of discrimination based on (i) sex/gender and family responsibilities in employment, and (ii) racial/ethnic origin and gender in the provision of goods and services and their supply.

Full name of the Organisation: The Geminarie Group Organisation abbreviation: Geminarie Nature: Non-Governmental, Private Contact person: Dr. Cynthia Tomasuolo Website: www.geminariegroup.org E-mail Address: [email protected] Telephone Number: 2143 6384 Fax Number: 2143 6384


Relevant ground: Age, Disability, Gender, Race/Ethnic Origin, Religion/Belief, Sexual Orientation Services offered: Legal advice, Counselling (non-legal), Financial assistance, Translation/ Interpretation, Referral to competent authorities/organisations, Linguistic and Social SkillsDescription: Founded in July 1996 to promote understanding and appreciation of the global community through exposure to social, political, historical, artistic, and cultural backgrounds.

Full name of the Organisation: Central Office ‘Ejjew Għandi’ Nature: Non-GovernmentalContact person: Ms. Raina Gatt Website: www.archdioceseofmalta.org E-mail Address: [email protected] Telephone Number: 2124 0541/212205 51/2122 1615Fax Number: 2124 6900 Relevant ground: Age, Race/Ethnic Origin, Religion/Belief Services offered: Counselling (non-legal), Accommodation/ shelter, Financial assistance, Referral to competent authorities/organisationsDescription: The Commission for Children’s Homes was established in 1956 to coordinate the activities of the various Children’s Homes existing in the island and to promote the welfare of the children living in these homes.

Full name of the Organisation: Malta Medical Students’ Association Organisation abbreviation: MMSA Nature: Non-Governmental Contact person: Ann V Farrugia, Keith Pace


Website: www.mmsa.org.mt E-mail Address: [email protected], [email protected] Telephone Number: 7924 0290, 7901 1091 Relevant ground: Gender, Race/Ethnic Origin, Sexual Orientation Services offered: General information, Referral to competent authorities/organisations, Media contacts, Peer Education, TrainingDescription: The Malta Medical Students’ Association (MMSA) aims to enhance the medical student life through promoting active participation in the academic system, international exchanges and training in various fields of the public health sector.

Full name of the Organisation: Victim Support Malta Organisation abbreviation: VSM Nature: Non-Governmental Contact person: Dr. Roberta Lepre Website: www.victimsupportmalta.org E-mail Address: [email protected], [email protected] Telephone Number: 2122 8333 Relevant ground: Age, Disability, Gender, Race/Ethnic Origin, Religion/Belief, Sexual Orientation Services offered: General information, Legal advice, Counselling (non-legal), Referral to competent authorities/organisationsDescription: Victim Support Malta would like to see all victims of crime protected against multiple, and secondary, victimisation. It would like to see all potential victims conscious of their rights and duties; and the system fully conscious of its obligations towards all victims of crime.


Full name of the Organisation: Equal Partners Foundation Organisation abbreviation: EPF Nature: Non-Governmental Contact person: Colin Galea/Louisa Grech Website: www.equalpartners.org.mt E-mail Address: [email protected] Telephone Number: 2125 0400 Fax Number: 2125 0397 Relevant ground: Disability Services offered: Counselling (non-legal), SupportDescription: Equal Partners Foundation is a parent- run, non-profit foundation providing individualized support programmes to over 250 children and adults with disabilities and/or learning difficulties and their families.

Full name of the Organisation: EMPOWER Cooperative Limited Organisation abbreviation: EMPOWER Nature: Private Cooperative Contact person: Marilyn Spiteri Website: www.empower-coop.org E-mail Address: [email protected] Telephone Number: 2144 3538 Relevant ground: Disability Services offered: Training, EmploymentDescription: EMPOWER is an initiative of a group of Maltese business people who wanted to create employment opportunities for people with disability who want to access the labour market.


Full name of the Organisation: Shock, Trauma, Acceptance, Reality, Situations Organisation abbreviation: S.T.A.R.S Nature: Non-Governmental Contact person: Veronique Gaglione/Carol Cutajar/ Claudette AttardWebsite: www.starskidsmalta.com E-mail Address: [email protected] Telephone Number: 7903 3110/7945 2981 Fax Number: Relevant ground: Disability Services offered: General information, Referral to competent authorities/organisationsDescription: S.T.A.R.S is a group of parents who have children with different impairments and was created to give support to each other in all aspects that disability may bring. Since it started it has taken the initiative to organise events which bring more awareness in society for inclusion, and also serves to highlight children’s abilities rather than focusing on their disabilities.

Full name of the Organisation: Jesuit Refugee Service Malta Organisation abbreviation: JRS Malta Nature: Non-Governmental Contact person: Katrine Camilleri Website: www.jrsmalta.org E-mail Address: [email protected] Telephone Number: 2144 2751 Fax Number: 2144 2752 Relevant ground: Race/Ethnic Origin Services offered: General information, Legal advice, Counselling (non-legal), Translation/


Interpretation, Referral to competent authorities/organisationsDescription: The Jesuit Refugee Service (JRS) is an international Catholic organisation working in 57 countries around the world with a mission to accompany, serve and defend the rights of refugees and forcibly displaced people.

Full name of the Organisation: Striving Towards Ability Not Disability Organisation abbreviation: S.T.A.N.D. Nature: Non-Governmental, Constituted Body established by law Contact person: Monica Cuschieri, Matthieu Camilleri E-mail Address: [email protected], [email protected] Telephone Number: 2157 1951, 9989 4107, 9920 6280 Relevant ground: Disability Services offered: Speech therapy, Educational activities, Social gatheringsDescription: An organisation organising several activities for persons with disabilities, such as education, cultural and spiritual events. S.T.A.N.D. promotes the integration of persons in society, with the main objective of instilling, encouraging and motivating young persons to improve their way of life through communication, training and development to attain the goal of employment.

Full name of the Organisation: Malta Society of the Blind Nature: Non-Governmental Contact person: Tania Ellul E-mail Address: [email protected]


Telephone Number: 2166 5247 Relevant ground: Disability Services offered: General information, Counselling (non-legal), Financial assistance, Referral to competent authorities/organisationsDescription: The Malta Society of the Blind is a voluntary organisation whose committee members work on a voluntary basis to provide assistance to the blind. The Society has approximately one hundred members and is a member of the European Blind Union.

Full name of the Organisation: Faces Voluntary Organisation Organisation abbreviation: FACES Nature: Non-Governmental Contact person: Ben Stivala Website: www.facescharity.org E-mail Address: [email protected] Telephone Number: 9947 2207 Relevant ground: Race/Ethnic Origin Services offered: Accommodation/shelter, Financial assistanceDescription: ‘FACES’ was formed in 2003 with the aim of providing humanitarian aid to the most underprivileged people in third world countries.

Full name of the Organisation: Amputees4Amputees Organisation abbreviation: A4A Nature: Non-Governmental Contact person: Amy Zahra E-mail Address: [email protected] Telephone Number: 9946 7226 Relevant ground: Disability


Services offered: General information, Referral to competent authorities/organisationsDescription: An organisation set up by amputees themselves, with the main aim of offering support to persons who underwent or are about to undergo surgery that comprises losing a limb. Other aims include education to amputees and to the general public, and advocacy on the needs of amputees in relation to discrimination of provision of services.

Full name of the Organisation: Dar Merħba Bik Foundation - Home of the Good Shepherd Sisters Organisation abbreviation: MERHBA BIK Nature: Non-Governmental Contact person: Pamela Cuschieri E-mail Address: [email protected] Telephone Number: 2144 0035 Fax Number: 2144 9274 Relevant ground: Age, Disability, Gender, Race/Ethnic Origin, Religion/Belief, Sexual Orientation Services offered: General information, Accommodation/ shelter, Referral to competent authorities/ organisationsDescription: A second stage shelter for women escaping domestic violence. Any accompanying children are similarly helped.

Full name of the Organisation: Mental Health Association - Malta Organisation abbreviation: MHA-Malta Nature: Non-Governmental Contact person: Catherine Vassallo/Lisa Vella Website: www.mhamalta.com


E-mail Address: [email protected] Telephone Number: 7980 0080 Relevant ground: Disability Services offered: General information, Counselling (non-legal), Referral to competent authorities/ organisations, Educational SeminarsDescription: Established with the following objectives: to educate the relatives of the mentally ill and the general public on mental illness to counteract ignorance and misinformation; to support family carers in their needs; to tackle the existing stigma associated with mental illness and facilitate the integration of service users into society; to advocate for the improvement of health and social care of people with mental health problems and promote the interests of family members.

Full name of the Organisation: Ħbieb ta’ l-Aġenzija Sapport Organisation abbreviation: Nature: Non-Governmental, Private, Constituted Body established by law Contact person: Francis Ripard, Adelina PisaniWebsite: https://secure2.gov.mt/socialpolicy/SocProt/ family/fsws/sapport/sapport_overview/ hbieb_agenzija_sapport.aspxE-mail Address: [email protected], [email protected] Telephone Number: 2138 3206, 7747 2717 (FR), 2148 8772, 99282066 (AP) Relevant ground: Disability Services offered: General information, Accommodation/shelterDescription: The principal aims of the organisation are to organise social, educative, sportive,


cultural and recreational activities in the best interest of Aġenzija Sapport, its clients, families and carers; to raise funds and obtain necessities for Aġenzija Sapport; to build a link of communication between the families and carers of people with disabilities within the Agency and create an ambience whereby proposals and complaints can be brought forward.

Full name of the Organisation: Association For Men’s Rights (Malta) Organisation abbreviation: AMR Nature: Non-Governmental, Umbrella Organisation Contact person: Dr. John Zammit Website: www.freewebs.com/mensrightsmalta E-mail Address: [email protected] Telephone Number: 2169 0365, 9945 9714, 7905 6852 Fax Number: 2169 0365 Relevant ground: Gender, Religion/Belief, Sexual Orientation Services offered: General information, Legal advice, Counselling (non-legal), Referral to competent authorities/organisations, Media contacts, Campaigns for Civil Rights and FreedomsDescription: An organisation that supports true equality between the sexes in both equal rights and duties to each other.

Full name of the Organisation: CARITAS Malta Organisation abbreviation: Nature: Non-Governmental Contact person: Mgr. Victor Grech (Director) Website: www.caritasmalta.org


E-mail Address: [email protected] Telephone Number: 2590 6600 Fax Number: 2124 6374 Relevant ground: Age, Disability, Sexual Orientation Services offered: General information, Counselling (non- legal), Referral to competent authorities/ organisations, Temporary Shelter for homeless drug usersDescription: Caritas mission is to alleviate poverty and promote human development and social justice, witnessing to the Christian faith and Gospel values.

Full name of the Organisation: The Foundation for Women Entrepreneurs Organisation abbreviation: FWE Nature: Private Contact person: Maryrose Francica Website: www.women.org.mt E-mail Address: [email protected] Telephone Number: 2122 4900 Fax Number: 2333 1230 Relevant ground: Gender Services offered: General information, Counselling (non- legal), Referral to competent authorities/ organisationsDescription: The Foundation for Women Entrepreneurs (Malta) is an independent non-profit organisation, which has been set up for the promotion of opportunities, awareness building, training and research in the field of women entrepreneurs and other gender issues.


Full name of the Organisation: Malta Association of Work and Organizational Psychology Organisation abbreviation: MAWOP Nature: Non-Governmental Contact person: Dr Vincent Cassar Website: www.mawop.org E-mail Address: [email protected] Telephone Number: 9946 9025 Fax Number: 2189 6930 Relevant ground: Age, Disability, Gender, Sexual Orientation Services offered: General information, Referral to competent authorities/organisations, Research and evidence-based practice discussionsDescription: The Malta Association of Work and Organizational Psychology (MAWOP) was set up to, amongst other things, promote the field of work and organizational psychology and provide a forum for discussion, dissemination of research findings, debate, professional and social networking between organizational psychologists and other related professions interested in this field.

Full name of the Organisation: Malta UNESCO Youth Association Organisation abbreviation: MUYA Nature: Non-Governmental Contact person: Sarah Suda Website: www.muya.info E-mail Address: [email protected] Telephone Number: 9986 7344 Relevant ground: Race/Ethnic Origin, Religion/Belief Services offered: Awareness


Description: MUYA Works in the field of developing culture, education, science and communication and spreading the ideas of UNESCO amongst youth and grown up population in Malta and internationally through organisation of programs and projects including training courses, seminars & exchanges on an national and international level and through the publishing of diverse literature.

Full name of the Organisation: Catholic Institute Nature: Private Branch of Malta Diocese Contact person: Rev. John Galea (Director) Website: www.istitutkattoliku.com E-mail Address: [email protected] Telephone Number: 2124 2502/2122 1790 Relevant ground: Disability, Religion/Belief Services offered: General information, Counselling (non-legal)Description: The Catholic Institute is the cultural centre of the Archdiocese with the primary aim of fostering Christian culture and education in Malta. Its activities include theatrical productions, concerts, courses, seminars, lectures, counselling and exhibitions.

Full name of the Organisation: Maltese Association of Psychiatric Nurses Organisation abbreviation: M.A.P.N. Nature: Non-Governmental Contact person: Kevin Gafa’ Website: www.map-n.net E-mail Address: [email protected]


Telephone Number: 9982 5731 Relevant ground: Disability Services offered: General information, Counselling (non- legal), Referral to competent authorities/ organisationsDescription: Amongst others, has the objectives of promoting and facilitating information about psychiatric nursing, mental health psychiatric nursing and mental health within the Maltese islands.

Full name of the Organisation: Daniel Delicata Memorial Association Organisation abbreviation: DDMA Nature: Non-Governmental Contact person: Maria Delicata Website: www.danieldelicata.org E-mail Address: [email protected] Telephone Number: 2157 9145/7940 8346/7949 6960 Relevant ground: Age, Disability Services offered: General information, Referral to competent authorities/organisations, Media contactsDescription: The Daniel Delicata Memorial Association’s primary goal to ‘improve the quality of life for sick children’, inspired by the plight of young children who need to spend time in one of the paediatric wards in Malta’s state hospitals.

Full name of the Organisation: Malta Humanist Association Organisation abbreviation: MHA Nature: Non-Governmental Contact person: Godfrey Vella, Raphael Vassallo, Philip Manduca


Website: www.maltahumanist.org E-mail Address: [email protected] Telephone Number: 7942 9474 Relevant ground: Gender, Race/Ethnic Origin, Religion/Belief, Sexual Orientation Services offered: General information, Legal advice, Counselling (non-legal), Media contactsDescription: The Malta Humanist Association is an organisation for humanists in Malta. It promotes education, science, reason and rationality, and opposes superstition and dogma. It strives towards a more secular nation where church and state are separate.

Full name of the Organisation: aditus foundation Organisation abbreviation: aditus Nature: Non-Governmental Contact person: Dr. Neil Falzon Website: www.aditus.org.mt E-mail Address: [email protected] Telephone Number: 9989 2191 Relevant ground: Age, Disability, Gender, Race/Ethnic Origin, Religion/Belief, Sexual Orientation Services offered: General information, Legal advice, Referral to competent authorities/organisations, Media contacts, AdvocacyDescription: aditus is an independent, voluntary & non-profit organisation established with a view to monitor, act & report on access to fundamental human rights by individuals & groups. aditus believes in the universality, interdependence & indivisibility of all human rights & strives to promote their rights-based understanding & application.


Full name of the Organisation: Department of Industrial and Employment Relations (Industrial Tribunal) Abbreviation: DIERNature: Constituted Body established by lawContact person: Mr. Alistair-Paul Borg (Assistant Director)Website: www.industrialrelations.gov.mt/ industryportal/default.aspxE-mail Address: [email protected], ind.emp. [email protected] Number: 2123 8907, 2397 5117Fax Number: 2124 3177 Relevant ground: Age, Disability, Gender, Race/Ethnic Origin, Religion/Belief, Sexual OrientationServices offered: Adjudicating BodyDescription: The Industrial Tribunal is a juridical tribunal made up of a Chairman and two members, one representing workers’ interests and the other employers’ interests.


Frequently Asked Questions (FAQs)


Q. What is discrimination?

A. Discrimination is when persons in a same position are treated differently or when persons in a different position are treated similarly. Not all such kinds of treatment are prohibited by law, as this would depend on the context in which the treatment is seen and also the reasons for such different treatment.

Q. What kind of behaviour or treatment is prohibited by law, and what is allowed?

A. The law does not allow discriminatory treatment that is made on the basis of a person’s age, gender, sexual orientation, disability, race or ethnic origin, or religion or belief. This means that if the reason for the different treatment is based on any of these criteria, it is probably illegal. It is important to determine whether such treatment is the same for persons who are in the same situation but have a different characteristic to any of those mentioned earlier.

Q. Who am I protected from?

A. Anti-discrimination laws in Malta protect you in several areas of daily life, particularly present or potential employment, agencies providing goods or services,, social welfare and education. You are protected from any entity involved in these areas, whether it is governmental or private.

Q. If I feel discriminated against, what can I do?

A. It is advisable to try to solve the situation amicably, whether it is for example your employer, a government department, a landlord


or a shop. If these attempts fail, there are a number of independent entities established purposely to receive complaints of discrimination, look into them and try to resolve them.

The main entities are: the National Commission for the Promotion of Equality (NCPE) that primarily deals with discrimination due to gender and race; the Office of the Ombudsman that could look into discrimination perpetrated by the government (including government departments, agencies, etc.); the University Ombudsman that investigates issues arising at the University of Malta, the Malta College of Arts, Science and Technology (MCAST) and the Institute of Tourism Studies (ITS); the Industrial Tribunal that investigates complaints relating to the workplace; and the National Commission for Persons with Disability (KNPD) that is responsible for discrimination on the basis of disability, including mental disability.

It should also be pointed out that the Courts of Law are also accessible to persons who feel that they have been discriminated against in an unlawful manner. Ultimately, there is also the European Court of Human Rights that offers a measure of last resort in case you do not find any redress locally. The United Nations also have a number of mechanisms that you are entitled to access, but only as a means of last resort.

Q. Who should I complain to?

A. To identify where to lodge your complaint you need to establish two important points: where the discrimination occurred (at work, in a shop, trying to rent an apartment, social welfare application, etc.) and why do you think it happened (because of your skin colour, religion, sexual orientation, etc.). The entities listed earlier


could also assist you in identifying the appropriate course of action to take, as this might not always be straightforward. Organisations or individuals who work in the field could also be of assistance.

Q. Are complaints procedures expensive?

A. The entities listed earlier do not charge any application fee, so the process is free. Of course, should you wish to seek the assistance of a lawyer, you might need to consider the expense this would entail.

Q. Are complaints confidential, or will I suffer personal consequences?

A. Except for the Industrial Tribunal and the Courts of Malta, all procedures are confidential for third parties. However, the agency/ department/employer you are complaining against will in most cases be made aware of your details. Although it is contrary to Maltese law to victimise any person who complains about discriminatory behaviour, it is important to note that none of the entities are in a position to guarantee your security.

Q. How long will it take to decide on my complaint?

A. All entities are keen to resolve matters in as short a time as possible and most cases are in fact concluded in a matter of weeks. Of course, this also depends on your cooperation and that of the organisation you are complaining against.

Q. I’ve filed my complaint, what happens next?

A. This depends on which entity you used to decide your case, although an appropriate investigation will be entered into for those


cases that are deemed to fulfil basic admissibility criteria. In most cases, the entity will try to resolve the issue in an amicable manner, and will act as a mediator between yourself and the agency you are complaining against. If this is not successful, various options are available, depending on the course of action you have chosen.

NCPE and KNPD may choose to file a case in court on your behalf if their conclusions and recommendations are repeatedly ignored, together with referring the matter to the Commissioner of Police if the treatment also constitutes an offence. It is important to highlight the fact that you will be always consulted before any such action is taken, and you always have the choice of discontinuing your complaints procedure if you so wish.

The Ombudsman may decide to refer the matter to higher levels within the public administration such as to the relevant Director or Minister. If the Industrial Tribunal concludes that the treatment was in fact discriminatory it may order remedial compensation (financial or non-) to be granted.

Court procedures may also result in such compensation if the Court finds that the treatment complained of is in fact prohibited by law.

Q. I’m not sure if I’ve been discriminated against, how can I be sure?

A. Try to assess whether someone in a position comparable to your own, save for the discrimination ground (age, disability, sexual orientation, gender, race/ethnic origin, religion/belief), was treated in the same manner as you were or whether they were afforded better treatment. If the treatment was different and it looks like this difference is possibly attributable to any of these six grounds, it is


possible that you were discriminated against. Do not hesitate to contact any of the above entities in case you are unsure.

Q. I was told I was not given the job because the nature of the duties requires a man/woman, and not me. Is this appropriate?

A. This is only appropriate if the criteria (age, gender, etc.) are strictly required by the nature of the job itself and the analysis to determine whether it is so required is conducted in an objective and reasonable manner. This means that generalisations are not permitted as, for example, the conclusion that women are inappropriate for jobs entailing high security risks.

Q. Is it legal for a company to require a particular gender in a job advertisement, or for a property owner to say he/she will not accept applicants from particular nationalities?

A. No. The prohibition of discrimination also extends to those stages before employment is actually entered into as, for example, advertisements, screening procedures, interviews, training, etc. The same may be said for rental and other advertisements, since discrimination on any of the grounds is prohibited in the context of providing a service, such as in a shop, renting property, insurance companies, etc.

Q. I am afraid to get pregnant as I fear I could lose my job, or miss out on promotions/At work I hide that fact that I am gay/lesbian because I’m afraid of the bullying and also possibly of being asked to leave.


A. Your employer would not be justified if you were to be asked to leave, or if you were to be denied a promotion or bonus because of pregnancy, sexual orientation or any elements linked to the above-mentioned grounds (age, disability, gender, sexual orientation, race/ethnic origin, religion/belief).

Q. Because my child is on a wheel chair I have very limited choice in relation to the schools he can attend. Is this right?

A. No, this is not right as anti-discrimination legislation relating to persons with disabilities includes the obligation to ensure adequate accessibility to premises that are either public spaces or spaces accessible by the public. This includes government buildings, banks, public gardens and schools.

Q. My colleagues like to joke about ethnic minorities, but I find these unpleasant. Is there anything I can do about this situation?

A. Anti-discrimination legislation prohibits racial harassment, which refers to behaviour or speech that relates to a person’s or group’s racial or ethnic origin, that violates the dignity of that person or group and that encourages a humiliating environment. If you feel the jokes could fall within this definition, you should raise the issue with your employer or consider filing a complaint.

Q. From where may I obtain additional information?

A. All of the organisations listed in this Booklet are willing to assist you in case you need further information. All information queries are treated in a confidential manner.


Q. I heard that harassment is also considered discrimination, but I’m not sure what this means.

A. Yes, behaviour that harasses a person is also discrimination and prohibited by EU and Maltese law. Harassment is generally defined conduct, also verbal such as requests or comments, that intentionally or unintentionally violates a person’s dignity by creating an environment that is intimidating, hostile, degrading, humiliating or offensive. For this behaviour to qualify as discrimination it must be based on any of the protected grounds (age, disability, race/ethnic origin, religion/belief, gender, sexual orientation).

For example, colleagues regularly joking about homosexual persons in a way that could offend or degrade anyone in the same working environment could amount to harassment on grounds of sexual orientation. Racial harassment could occur if a shopkeeper passes derogatory comments about a particular religion, offending any customers in the shop. The same counts for the other grounds of discrimination.


Accommodation/shelter 9, 20, 25, 26

Adjudicating Body 34

Advocacy 33

Age 8, 9, 10, 17, 19, 20, 25, 28, 32, 33

Awareness 12, 16, 30

Awareness raising materials 19

Campaigns 28

Counselling (non-legal) 8, 11, 13, 16, 17, 19, 20, 21, 22, 23, 24, 26, 27, 28, 31, 32

Disability 8, 10, 11, 13, 17, 19, 21, 22, 23, 24, 25, 26, 27, 28, 30, 31, 32, 33, 34

Education 10, 14, 20

Educational activities 24

Employment 22, 33

Empowerment 18

Financial assistance 17, 19, 20, 24, 25

Gender 8, 10, 11, 12, 13, 14, 18, 19, 20, 21, 25, 26, 28, 29, 30, 32, 33, 34

Index

Page


General information 8, 9, 10, 11, 12, 13, 14, 15, 17, 18, 20, 21, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33

Integration 12, 16

Legal advice 8, 13, 14, 21, 23, 28, 32, 33

Library 19Linguistic and Social Skills 19

Media contacts 11, 13, 14, 17, 18, 20, 28, 32, 33

Race/Ethnic Origin 8, 9, 10, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 23, 25, 26, 30, 32, 33, 34

Referral to competent authorities/organisations 7, 8, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32

Religion/Belief 7, 8, 10, 12, 13, 14, 16, 17, 19, 25, 27, 30, 32, 33 Research 19, 30

Seminars 26

Sexual Orientation 8, 9, 10, 13, 14, 19, 20, 21, 26, 28, 29, 30 32, 33

Social gaherings 23

Speech therapy 23

Support 21, 22

Page


Temporary Shelter 28

Training 13, 18, 19, 20, 22

Translation/Interpretation 9, 13, 14, 15, 17, 19, 23

Page



Documents

Information Booklet Ktie b ta ' Ta għri f