INFORMATION FOR SUCCESS - · PDF file35 Cosmos Co-operative Bank Ltd India 37 Credishop Brazil 38 Shinhan Card, Co., Ltd. Republic of Korea 42 VocaLink United Kingdom 44 Woori Bank

INFORMATION FOR SUCCESSOracle Data Integration Customer Reference Booklet March 2014

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Data integration is the foundation for many IT initiatives including cloud computing,

modernization, and big data analytics. Formerly seen as a background technology for

simply transporting data, it has vaulted to the top of the CIO agenda as a must-have

technology for innovative IT environments. The reason for this shift is clear: data

integration technology gives you a common, consistent way to link, transform, and

manage many types of information so that you can obtain a more complete picture

of your business.

Whether you need bulk data integration, data transformation, real-time data

replication, or data quality, Oracle Data Integration 12c solutions hold the answers.

Oracle has constructed a layered suite of technology that delivers pervasive and

continuous access to timely and trusted data across heterogeneous systems. Today

thousands of organizations across the globe are using these solutions to help drive

new innovations, while improving real-time performance and driving down IT costs.

In this booklet we’ve compiled recent case studies across a range of industries

including names like Starwood Hotels, BT, Sabre Holdings, Thomson Reuters, WM

Morrison Supermarkets to name a few. To find out more about Oracle Data integration

12c, go to our website.

www.oracle.com/goto/dataintegration

Brad Adelberg,

Oracle, VP Product Development for Oracle Data Integration Products

Table of Contents

Page Customer Name Country

Travel and Transportation

7 Europe Airpost France

9 Hong Kong Air Cargo Terminals Ltd. (Hactl) China

14 Sabre Holdings United States

21 Schneider National, Inc. United States

23 Starwood Hotels & Resorts Worldwide, Inc. United States

26 thetrainline.com United Kingdom

Financial Services

29 Bank of Baroda India

32 Bank of Valletta p.l.c. Malta

35 Cosmos Co-operative Bank Ltd India

37 Credishop Brazil

38 Shinhan Card, Co., Ltd. Republic of Korea

42 VocaLink United Kingdom

44 Woori Bank Republic of Korea

Communications

46 BT Group plc United Kingdom

49 MegaFon Russia

52 Tata Sky Ltd. India

55 TTNET A.S. Turkey

57 Türk Telekom Turkey

59 Ufone Pakistan

Professional Services

61 Thomson Reuters United States

63 Xait AS Norway

64 ZON Multimédia Portugal

Retail

66 Wm Morrison Supermarkets PLC United Kingdom

Engineering and Construction

68 COSEA France

High Technology

70 Aria Systems United States

Education and Research

73 Columbus State University United States

Table of Contents

Page Customer Name Country

Public Sector

76 Kyoto Prefecture Japan

80 National Informatics Centre India

Life Sciences

83 ICON plc Ireland

Healthcare

85 PSG Hospitals India

Chemicals

87 AkzoNobel The Netherlands

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Europe Airpost Manages Business Intelligence Environment in Real Time with Engineered System

A member of the ASL Aviation Group, Europe Airpost is the world’s largest operator of Boeing 737-300 Quick Change (convertible airplanes that transport freight by night and passengers during the day). With 800,000 passengers and 65,000 tons of freight transported in 2011, it is also the second-largest French airline and the leading French regional charter company.

Europe Airpost first deployed a business intelligence (BI) environment to optimize managing transport activities. It hosted this critical and resource-intensive application with other transactional business applications, such as flight pricing, payroll, and customer billing, on a common Oracle Real Application Clusters 11g infrastructure.

To ease access to business applications, such as the systems used for flight schedule management and aircraft maintenance, the company deployed Oracle Database Appliance to create a new, highly resilient, and dedicated business intelligence infrastructure.

With Oracle Database Appliance, Europe Airpost consolidated all critical business intelligence data regarding flight operation, fuel management, and service quality, while ensuring high performance and the availability of data and applications to efficiently manage its air transport activities. Thanks to a dedicated database appliance, business intelligence data is refreshed every 15 minutes instead of each hour, as with the previous infrastructure. As a result, operations managers can access aircraft mass reporting half an hour before each take off to optimize and to better calculate airport taxes for transported loads. Using Oracle Database Appliance, Europe Airpost has also optimized loading and query data performance by approximately 30%.

“Thanks to Oracle Database Appliance, we have a single, optimized hardware and software system for business intelligence. We can respond to numerous requests from technical services and maintenance staff about inventory tracking, and aircraft schedule forecasting, which improves our ability to maintain our fleet, monitor stock, plan plane schedules, and ensure efficient catering services.” –– Francis Brisedoux, Database Administrator, Europe Airpost

Oracle Customer:

Europe Airpost

Roissy, France

www.europeairpost.fr

Industry: Travel and Transportation

Annual Revenue: $100 to $500 Million

Employees: 680

Oracle Products & Services:

• Oracle Database Appliance

• Oracle Data Integrator

• Oracle Business Intelligence Suite,

Enterprise Edition

• Oracle Database 11g,

Enterprise Edition

• Oracle Real Application Cluster 11g

• Oracle Essbase

• Oracle Advanced Customer Support

Services

• Move the resource intensive business intelligence and data warehouse system to a dedicated server to optimize employees’ productivity through faster access to the transactional and business intelligence data used for flight schedule management, pricing, and plane maintenance

• Create a single access point to business intelligence data from heterogeneous sources—including SQL requests, Microsoft Access, and Microsoft Excel—and achieve a single reference point for all data to optimize managing cargo activity

• Consolidate business intelligence and budget data to improve the efficiency of freight and passenger transportation activities

• Deploy a scalable database solution that enables Europe Airpost to accommodate rapidly growing data volumes for its business intelligence environment by simply adding central processing unit (CPU), disk, and memory capacity

Challenges

EUROPE AIRPOST

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Why Oracle

“We found that Oracle Database Appliance was the leading solution on the market, offering the best quality and value,” said Francis Brisedoux, database administrator, Europe Airpost.

“The flexibility of the Oracle solution’s pay-as-you-grow model and its ability to easily upgrade hardware components—including central processing units and memory—enables us to efficiently respond to business requests for delivering new interfaces for tracking flight schedules, parts inventories, and airplane lifecycles.”

• Created a single, business intelligence data reference point by consolidating 15 databases into Oracle Database 11g, Enterprise Edition, using Oracle Data Integrator, and facilitated better access to homogeneous data

• Implemented Oracle Database Appliance in just one day to host the Europe Airpost Business Intelligence application, Informatisation Décisionnelle d’Europe Airpost, known as IDEA

• Improved cargo activities through a 25% to 30% faster flight-data loading process that incorporates calculations, such as for plane weight mass, flight plans, and fuel consumption into key performance indicators

• Gained the ability to refresh plane weight mass and plane equalization data in near real time—approximately every 15 minutes—compared to one hour previously, enabling airports to accurately calculate taxes on transported loads, and for Europe Airpost to reduce fuel consumption

• Enabled operations managers to obtain an overall view of all planes at any given time on their desktops through a Web interface to better manage fleet use, service quality, fuel demand, and crew schedules,

• Guaranteed high availability of a critical business intelligence application used to manage a 24/7 schedule of passenger and freight transport activity, through a 100% active/active cluster architecture, integrated into Oracle Database Appliance

• Used Oracle Advanced Customer Support Services to automatically generate a ticket, should a problem arise, without any additional costs, to reduce administration charges

• Integrated Oracle Essbase with Oracle Database Appliance to produce accurate financial and budgetary reporting and to provide a strategic vision of transportation activity to key managers

Solutions

Implementation Process

Europe Airpost worked with Oracle Support to optimize the roll out of Oracle Database Appliance and achieve performance gains on data loading and reporting processes. Thanks to this optimization, the company deployed Oracle Database Appliance in just one day, including connections, electrical power, and cabling operations.

EUROPE AIRPOST

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Hong Kong Air Cargo Terminals Ltd. (Hactl) Processes Shipping Manifests 60% Faster, Accelerates Information Searches by More Than 30%

New Airport Doubles Tonnage Handled by Cargo Management System

Hong Kong Air Cargo Terminals Ltd. (Hactl) operates the world’s-largest, single, independent cargo handling facility, with a maximum capacity of 3.5 million tons of cargo per year. In 2010, the company handled a record 2.9 million tons for more than 100 airlines and 1,000 freight forwarders. Located at Super Terminal 1 in Hong Kong’s Chek Lap Kok Airport, Hactl currently handles 70% of the air cargo throughput in one of the world’s busiest cities.

Hactl relies on its cargo management system, which it named Community System for Air Cargo (COSAC) to track cargo as it passes through the terminal. In early 2012, the company completed the upgrade of its cargo management system, renaming it COSAC-Plus. The new system, based on Oracle Database, Enterprise Edition 11g and Oracle WebLogic Suite, can support more than 1,000 concurrent users and complete more than 1.7 million transactions each day. As a result, Hactl lowered shipping manifest processing times by up to 60%, reduced scheduled downtime during system upgrades and implementations, and can now search for information more than 30% faster.

“Based on Oracle WebLogic Suite and Oracle Database, Enterprise Edition 11g, the new cargo management system can handle more than 1,000 concurrent users and complete more than 1.7 million transactions per day. We can process shipping manifests up to 60% faster, significantly improving our customer services.” –– Cindy Ng, General Manager—Information Services, Hong Kong Air Cargo Terminals Ltd.

Hactl’s services handle physical cargo, documentation, ramp management, crew transportation services, and intermodal transport services. The Oracle-based COSAC system connects Hactl with airlines and freight operators, as well as government authorities, such as Airport Authority Hong Kong, the Customs and Excise Department, Civil Aviation Department, and Census and Statistics Department. Customers can use COSAC to lodge cargo documents and track cargo.

The COSAC system was initially launched in 1976 at Hong Kong’s former international airport, Kai Tak, and has been upgraded several times. After Hactl moved to SuperTerminal 1 at Chek Lap Kok airport in 1998, staff used the legacy COSAC2 system to manage cargo data from a 3,500-compartment, multilevel, container storage system, along with 10,000 compartments accommodating loose cargo.

“Cargo tonnage almost doubled after the move to Chek Lap Kok, combined with an increase in demand for data from customs, airlines, and the International Air Transport Association’s initiatives such as Cargo2000, e-Freight, and e-AWB,” said Cindy Ng, general manager—information services, Hong Kong Air Cargo Terminals Ltd. “To improve efficiency and cope with the increase in the volume and complexity of data, we needed to develop a next-generation cargo management system, and provide a robust and agile platform for our customized cargo management services.”

Oracle Customer:

Hong Kong Air Cargo Terminals Ltd.

(Hactl)

Hong Kong

www.hactl.com


Employees: 2,600


• Oracle WebLogic Suite

• Oracle Database,

Enterprise Edition 11g


Enterprise Edition 11g

• Oracle Data Integrator 11g

• Oracle Consulting

HONG KONG AIR CARGO TERMINALS LTD. (HACTL)

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Hactl is one of two cargo operators based at Chek Lap Kok, with a third operator due to start business in 2013. The increased competition meant Hactl needed to improve the overall efficiency and flexibility of the COSAC system to retain existing customers and attract new business. The company also wanted to offer end-users a more powerful and flexible interface.

In addition, Hactl needed to ensure the transition to the new system and any subsequent upgrades were completed quickly and smoothly. It wanted to avoid excess downtime or other problems that might affect its ability—or the ability of its customers—to provide transport and cargo handling services 24 hours a day.

“COSAC has been the backbone of Hactl’s operations for 36 years, and we continue to invest significantly in ensuring the system is fully up to date and totally robust,” said Ng. “When you handle critical operations round the clock for more than 100 airlines and 1,000 freight forwarders, failure is not an option.”

Shipping Manifests Processed Up to 60% Faster

Redesigning COSAC-Plus to run on Oracle has enabled Hactl to lower document processing time by up to 60%, despite supporting 1,000 concurrent users, conducting more than 1.7 million transactions per day.

“We can now process shipping manifests, which contain thousands of house waybills—which are contracts between shippers and agents for transporting cargo—up to 60% faster than the previous system,” said Ng. “By delivering a faster response to end-users, we have significantly improved our services and customer satisfaction.”

By lowering transaction processing times, Hactl has also enabled its customers, such as airlines and freight forwarders, to more quickly identify and correct errors in the shipping manifests.

“In the air cargo industry, every second counts, so the faster we process shipping documents and information through COSAC-Plus, the sooner our customers can identify and rectify any problems in the paperwork,” said Ng. “This allows cargo to be cleared sooner, without affecting shipment-release times.”

Information Searches Accelerated by More Than 30%

The electronic cargo manifest for each aircraft can consist of thousands of items, making a rapid data entry and search system essential. Using the upgraded, Oracle-based COSAC-Plus, Hactl staff, airline users, freight forwarders, and government departments can now customize the system’s user interface to better suit their requirements. This has improved the speed at which users can search for information by more than 30%.


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“By moving to Oracle products, we have enabled COSAC-Plus to optimize functions and customize data fields,” said Ng. “The system can also handle photographs of cargo, which increases the visibility of different items and is extremely popular with customers.”

Oracle Database, Enterprise Edition 11g and Oracle WebLogic Suite have also enabled COSAC-Plus to offer users online help and a choice of English and simplified or traditional Chinese.

“Offering simplified or traditional Chinese in the cargo management solution helps our staff use the system more easily, as well as making it easier for us to work with more businesses in mainland China,” said Ng. “This will help us expand our customer base, which will be especially important once the new cargo operator enters the market in 2013.”

In addition, 95% of the 3,500 people trained to use COSAC-Plus rated the new system as “good” or “very good.”

“Thanks to the user interface customization options, COSAC-Plus makes it easier for our end-users to enter and search for cargo information quickly and accurately,” said Ng. “This is improving the efficiency of the system, boosting customer satisfaction, and will help us remain competitive.”

Scheduled Downtime Reduced During System Upgrades

By using Oracle Database, Enterprise Edition 11g and Oracle WebLogic Suite to upgrade its Cargo Management System to COSAC-Plus, Hactl has reduced its scheduled system downtime during new implementations and upgrades.

“We can now implement changes and upgrades to the Web-based system without taking it completely offline, ensuring we can provide cargo management services 24 hours a day, seven days a week,” said Ng.

Enhanced Business Intelligence Helps Predict Future Cargo Demand

Hactl has implemented Oracle Business Intelligence Suite, Enterprise Edition 11g, to provide an insight into cargo shipment trends and customer behavior. It allows Hactl to better understand customer needs, and to develop strategies for handling cargo at peak times and during the anticipated changes brought about by increased competition.

“Our Oracle-based COSAC-Plus system allows us to more easily understand the trends of cargo movements across different continents and different airlines, which is important in an industry that is constantly changing according to the global economy,” said Ng.

• Improve the efficiency, capacity, and uptime of the COSAC-Plus cargo management system, to handle increases in the volume and complexity of data

Challenges


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• Prepare for increased competition in 2013 from a third cargo operator at Hong Kong’s Chek Lap Kok airport

• Enhance the system’s user interface to help improve cargo data entry and searching processes

• Reduce processing times for shipping manifests, to allow customers, such as airlines and freight forwarders, to recognize and correct mistakes faster

• Develop rapid data migration methodology for transferring millions of cargo records from the previous system to COSAC-Plus in a very short timeframe without affecting services

• Supported 1,000 concurrent users conducting more than 1.7 million cargo transactions per day

• Reduced processing times for shipping manifests by up to 60%, allowing cargo to be cleared sooner without affecting shipment release times

• Accelerated information searches by more than 30%, and enabled users to quickly identify and correct errors

• Achieved a 95% user satisfaction rate by allowing customers to customize functions and data fields, and by providing photographs of cargo

• Maintained cargo management services 24 hours a day, seven days a week, by reducing scheduled downtime during upgrades and new implementations

• Improved competitiveness by supporting simplified and traditional Chinese, so the company can more easily expand its business to customers in mainland China

• Gained better insights into cargo shipment trends and customer needs, and developed strategies for handling cargo at peak times and during anticipated changes brought about by increased competition

• Migrated customers successfully to COSAC-Plus in small windows of only several hours, spread across four months, using tools such as Oracle Database Integrator

Solutions

Why Oracle

Hactl chose Oracle, not only for the performance capabilities of Oracle WebLogic Suite, but also for the support from Oracle Consulting and Oracle University when training developers. “We had already deployed other open and proven technologies from Oracle, such as Oracle Database, Oracle WebLogic Server, and Java in COSAC-Plus’ predecessors, and wanted an offering that would integrate best with our existing applications,” said Ng.

“To manage critical, 24/7 operations for the world’s busiest air cargo hub, we needed the performance and specific benchmarks that Oracle WebLogic Suite could provide, and these weren’t met by open source or other offerings,” Ng said.


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Although the Oracle technology provided the performance and reliability Hactl needed, the company’s close work with Oracle Consulting was the key to the implementation’s success.

“We engaged Oracle Consulting to provide professional project management and specialized architectural and database designs,” said Ng. “As well as professional skills, the passion and strong bonds the team brought to the project added a differentiating value, which led to a successful implementation and data migration.”


COSAC-Plus was developed by Hactl Solutions Ltd. (HSL)—an independent company established in 2009 to provide full air cargo management solutions for all sectors of the industry. HSL began developing the Cargo Management System in July 2009, working closely with Oracle Consulting on the project for three years.

Hactl migrated its customers to the new system in batches between December 2011 and April 2012 to ensure they didn’t experience a lengthy downtime.

“Without the luxury of extended downtime during the upgrade, we used Oracle Data Integrator 11g to migrate millions of records in short windows of only three to four hours,” said Ng. “This approach allowed us to contain and rectify any issues before moving ahead.

“COSAC-Plus is our single largest investment since the building of SuperTerminal 1, but this is an international airport so we simply cannot stop the cargo system for long periods to perform an upgrade,” Ng continued. “Thanks to Oracle Data Integrator and the support of Oracle Consulting, we began the migration phase early in the morning on the day after Christmas, and it ran smoothly until all our customers were moved across by April.”


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Sabre Holdings Processes More than 200 Million Daily Transactions, Integrates Over 50 Data Sources, and Accelerates Platform Migrations

Sabre Holdings is a global travel technology company serving the world’s largest industry—travel and tourism. The company provides software to travel agencies, corporations, travelers, airlines, hotels, car, rail, cruise, and tour operator companies through four businesses: Sabre Travel Network, Sabre Airline Solutions, Sabre Hospitality Solutions, and Travelocity.

More than 1 billion people worldwide use Sabre’s innovative technology to plan, book, and get to their destination at a time and price that is right for them. As the company captures an extremely high volume of transactional data in its reservations, booking, and ticketing systems—among others—it depends on a comprehensive, enterprisewide data warehouse to store, manage, and analyze this information. Sabre also offers a broad range of business intelligence products—that utilize the data warehouse—to provide its customers with the true business intelligence they need to improve their operations, performance, and customer service.

Sabre is focused on innovation and uses leading-edge and flexible technologies—like Oracle Data Integrator and Oracle GoldenGate—for migrations to new systems and with its data warehouse and business intelligence solutions, all which contribute to the company’s success in providing its travel industry customers with the best possible service and information to drive their businesses.

“The unique thing about Sabre Holdings is that we use Oracle technologies to offer products to our customers as well as using them internally to help Sabre run our business more effectively and understand trends and dynamics in the travel industry.” –– Jessica Thorud, Director, Sabre Holdings

Oracle Customer:

Sabre Holdings

Southlake, Texas

www.sabre.com


Annual Revenue: $1 to $5 Billion

Employees: Approximately 10,000


• Oracle GoldenGate


• Oracle Database 11g

• Oracle Real Application Clusters

Oracle Partner: HP

www.hp.com

Accelerating Integration as Data Sources and Volumes Expand

Sabre invested in developing data warehousing and business intelligence solutions to meet customer needs that provide timely marketplace and customer insights. These solutions have provided value-added offerings beyond Sabre’s traditional products, enabling the company to retain and grow its customer base while enabling its customers to improve their service offerings.

Sabre launched its data warehouse in early 2003, with four source systems for input. Sabre was using highly customized shell scripting in UNIX to load data into the warehouse and as the number of data sources continued to grow, this process was labor intensive and did not provide reusability for future products.

As the number of data sources and customers grew, managing data integration timelines and reporting schedules for internal and external customers became more challenging. Sabre decided it needed a consolidated platform to quickly bring many new data sources into the warehouse—without requiring the technical know-how for each unique data source format. After evaluating several options, Sabre selected Oracle Data Integrator to meet this need.

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Expanding to New Development Centers

While the number of data sources was increasing, Sabre was also expanding its development centers globally, first from Southlake, Texas to Krakow, Poland, and then adding a center in Bangalore, India. As the development teams expanded globally, Sabre needed to standardize the development process for integrating data. When Sabre started using Oracle Data Integrator, it built standardization into the ODI, providing the framework to better control the development process, worldwide. In addition, Sabre used the product’s framework to plug data quality checks into new projects efficiently.

When Sabre first implemented Oracle Data Integrator, there were approximately 7 data sources being integrated into the warehouse. Today, the number of data sources stands at 53, which includes core transactional sets like travel booking and ticketing data, as well as controlled data, like airport latitude/longitude, carrier operational data, customer check-in information, and traveler profile data. The frequency of loading inbound source systems into the data warehouse ranges from trickle feeds to batch files, which vary from every 15 minutes to daily, weekly and monthly. Sabre also uses Oracle Data Integrator for outbound scheduling of data extracts to customers.

“When we first started using Oracle Data Integrator, we had 3 applications, which has grown to 172 applications with more than 3,000 applications executions each day,” said Jessica Thorud, director, Sabre Holdings. “Our job executions vary in frequency, from every three minutes to monthly, and when you multiply that number by the number of applications and customers, our schedule is saturated. That’s all managed by ODI now, which has allowed Sabre to increase productivity and efficiency in development and time to market for enhancements and new solutions.”

Today, Sabre processes approximately 200 million transactions each day through Oracle Data Integrator and approximately 48 million daily transactions through Oracle GoldenGate. The company’s data warehouse environment holds 25 terabytes of data.

Sabre offers a diverse range of data and business intelligence products, from dashboards enabling airlines to measure performance against key performance indicators (KPIs), to a series of prepackaged reports designed for business users, to structured data extracts for customers wanting to run and create their own data warehouses.

Use of Oracle Data Integrator’s scheduling capability improved reliability in customer data extract deliveries through automation and monitoring of the scheduled executions. Sabre also uses Oracle GoldenGate to replicate eight sources directly from source systems on a real-time basis. The only latency in this process is network latency—less than one-300th of a second.

“The unique thing about Sabre is that we use Oracle technologies to offer hosted products to our customers as well as using them internally, to help Sabre run our businesses more effectively and understand trends and dynamics within the travel industry,” Thorud said.

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“Oracle Data Integrator helped us build the framework and then provide that framework to development teams across multiple development centers to help build products,” said Amjad Saeed, development and operations manager, Sabre Holdings. “With this framework, we have been able to introduce new development resources, who have been able to quickly become productive without requiring in-depth knowledge of the source system technologies.”

With Oracle Data Integrator, operational efficiency has significantly improved, as Sabre operations personnel are able to view code in a graphical fashion and optimize it very quickly. Since it started using Oracle Data Integrator, Sabre has added 12 developers in three countries to its team, which has successfully developed and delivered the introduction of more than 50 new data sources into the data warehouse since 2003, supporting multiple business intelligence and customer-data applications.

“Oracle enabled us to become a 24/7 shop—when our US developers leave, someone in Poland or India can pick up code development. This flexibility allowed us to reduce development effort and improve time to market for new products,” Saeed said. “With Oracle Data Integrator, we have improved efficiency in development and seen a 30% to 40% reduction in the time required to bring in a new data source into the data warehouse.”

Bringing Data to the Forefront

Oracle Data Integrator and Oracle GoldenGate are key data integration platforms within Sabre’s data warehouse environment that have enabled Sabre to deliver innovative new data and business intelligence products to customers.

“In the development of dashboards with our customers, we often find that analysts say, ‘You just saved me my entire morning’s work, because in the past I would have to go to into various systems to get this information, and now it’s all pulled into an interface that I can actually use immediately to understand current performance of my airline,’” said Jeff Barnhart, product manager, Sabre Holdings “Carriers, travel agencies, and even Sabre are all faced with that same problem—how to deal with huge data volumes and make sense of them. We provide a real value with our intelligence products.”

Oracle Data Integrator also makes it easy to translate business rules—that help developers make sense of the data—into code. The solution helps Sabre’s developers with its drag-and-drop capability and the built-in transformation functions. The faster rules-to-code time also helps Sabre reduce development effort and, in turn, decrease time to market.

Sabre has also been able to reuse code to streamline the addition of new customers to existing products more efficiently.

“Our previous technology required a lot of effort when we wanted to implement code for a customer that we already had in production with another customer. We had to make multiple changes, which took time and were subject to human error,” Barnhart said. “With Oracle Data Integrator, we can clone the same code, change the variables for the new customer, and off we go. It’s only a two-hour process now for some of our products.”

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Migrating to New Platforms

Sabre has also used Oracle GoldenGate to facilitate migrations from databases—in most cases, different versions of Oracle Database, MySQL, and HP NonStop Kernel (NSK) systems—to Oracle Database 11g with Real Application Clusters. In migrating to Oracle across many systems, Sabre improved on its delivery timelines and streamlined system management. In the case of critical systems, Sabre needs zero downtime during these migrations, and Oracle GoldenGate provides that assurance.

A recent migration project—moving Sabre’s airline ticketing system from the NSK platform to Oracle Database—had additional complexity. Sabre also needed to redesign the database schema during the migration for future growth, and to meet new customer requirements. Sabre turned to Oracle Data Integrator again, using the tool for data transformation once data was migrated to the Oracle Database.

“Having the ability to do the data transformation in Oracle Database, rather than in one of proprietary, middle-tier extract, transform, and load (ETL) engines, is key,” said Dariusz Owczarek, Sabre’s lead database administrator. “It has enabled us to complete the process in the database where we have the most experience, where we have resources that can really improve or tune those transformations and not disrupt existing systems during migration.”

Sabre, working closely with HP, designed a phased-migration approach. The team has already migrated 90% of its customer data for this specific project—with zero downtime or performance impact—and has already activated 30% of customers in production. When the migration is complete, Sabre will have migrated more than 3 terabytes of data, including 200 million ticketing documents across more than 100 airline carriers. Through the initiative, Sabre has reduced complexity, minimized data duplication, and improved processes to identify potential data quality issues. Sabre also estimates the development and delivery time will be reduced by 40% through completing the replatform and refactor in one step and eliminating redundant testing efforts.

Traditionally, replatform (going from NSK to Oracle), data-migration (moving data from source to target) and database refactoring (improving data quality/normalization) is a three-step process, where each step requires separate verification and validation. Sabre’s ticketing solution has combined all three phases into one continuous phase in such a way that it only needs to complete the verification and validation once, and it can perform the migration as a unit of customer (airlines) versus a unit of data by allowing both the old system and new system to operate seamlessly.

“With Oracle, we now know it’s possible to migrate data from the current database right to the redesigned schema in the new database. That’s huge in regards to time savings,” Owczarek said. “We can use this architecture for future migrations. It will allow us to explore new solutions and redesign existing applications and databases, which may not have been possible with previous migration approaches. This approach has reduced our development effort and accelerated time to market for customer product enhancements.”

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• Develop data warehouse and business intelligence solutions to meet travel industry customer needs for consolidated data and business intelligence (BI) tools that provide timely marketplace and customer insights

• Retain and grow customer base across airlines, travel agents, corporations and hospitality organizations

• Manage continued growth in the number of data sources that need to be integrated into the enterprise data warehouse

• Standardize development processes across three global locations

• Enable repeatable processes in data migration and loading initiatives to improve productivity and operational efficiency and accelerate time to market

• Provide customers with a breadth of easy-to-use BI tools and dashboards to help them make better decisions that lead to improved operations, performance, and customer service

Challenges

• Implemented Oracle Data Integrator and Oracle GoldenGate to support enterprisewide data warehouse and business intelligence solutions for Sabre’s customers and its own businesses, as well as to streamline migrations to more advanced systems

• Supported significant growth, incorporating more than 50 new data sources into the data warehouse

• Used Oracle Data Integrator to manage outbound scheduling for customer data delivery, managing more than 3,000 executions each day

• Used Oracle GoldenGate to replicate eight sources directly from source systems in real-time, with only one-300th of a second in network latency

• Standardized development processes across the US, Poland, and India and improved data quality

• Accelerated speed to market for new solutions and enhancements by enabling Sabre to reduce time by 30% to 40% to integrate a new data source into its warehouse

• Used Oracle Data Integrator to reuse code, enabling Sabre to add new customers to existing products more efficiently

• Used Oracle GoldenGate to facilitate migrations from databases to Oracle Database 11g with Real Application Clusters with zero downtime—reducing the development effort and timeline and streamlining system management

• Worked with HP within a very tight timeline to migrate Sabre’s airline ticketing system from a NSK platform to Oracle Database, as well as redesign the database schema to add new customer-required functionality

Solutions

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• Processed approximately 200 million daily transactions through Oracle Data Integrator and approximately 48 million daily transactions through Oracle GoldenGate, while maintaining more than 25 terabytes in the data warehouse

Why Oracle

Sabre selected Oracle Data Integrator in 2006 and Oracle GoldenGate in 2007 to support its growing data warehouse and business intelligence solutions. These Oracle middleware products were selected as flexible tools that could be rapidly deployed in a global development environment that uses diverse technology solutions. Sabre also needed a tool to load data into the warehouse and schedule outbound data extracts to external customers and other Sabre applications.

“When we evaluated systems on the market, what we liked about Oracle Data Integrator was the scheduling ease. Our executions were growing each day, and it was becoming a challenge for our teams to keep up with the pace. Oracle Data Integrator provided the foundation for growth of both data sources and customers and allowed us to keep pace with the customer demand,” Thorud said.

When Sabre started to look for a tool to support the database schema redesign in its ticketing system migration, it needed something that could get the job done fast.

“We knew that hiring new people and/or developing custom programs would not be the best bet. We wanted to find a tool to do it for us. Oracle Data Integrator and Oracle GoldenGate helped not only with the migration, but also with the transformation,” Owczarek said.


Sabre, working with HP, implemented Oracle Data Integrator in 2006 as part of its data warehouse initiative. Hardware and software installation was completed within one week, well under the time estimated for the effort. Sabre trained its development team on Oracle Data Integrator—including onsite training from Oracle for nine developers—starting with overall security and administration all the way to code development.

After completion of training, Sabre targeted an aggressive three-month timeline to migrate 98% of existing applications into Oracle Data Integrator and completed the migration well within that timeframe.

Sabre implemented Oracle GoldenGate in 2007 to support the addition of a new data source into the data warehouse which required integration with a NSK platform. Oracle Golden Gate was selected, based on the ease of integration with the source NSK system, and was implemented and in production within four months. GoldenGate has been adopted and expanded for other business applications within Sabre since the initial implementation.

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For the ticketing system data migration project, Sabre and HP divided the initiative into four phases: new data-model design and data mappings specification, Oracle GoldenGate and Oracle Data Integrator proof of concept, data-transformation interfaces development and implementation, and data-migration deployment and validation. Sabre conducted a separate database infrastructure build-out in parallel, including installing a high availability Oracle Database 11g with Real Application Clusters infrastructure that has Oracle GoldenGate bidirectional failover replication.

Partner

HP Enterprise Services is an experienced Oracle technology implementation partner, collaborating with Sabre to design and build solutions that enable Sabre to bring high-performance, high-availability, and innovative solutions to the travel and transportation market. HP provides consulting, architecture, and infrastructure delivery, including server and mainframe hosting, network engineering and operations, maintenance, and a variety of other full lifecycle services.

“HP works to define and implement the technology strategy for Sabre’s mission-critical systems, which are some of the highest transaction rate systems in the world,” said, Seamus Egan, vice president Oracle Alliance, HP. “We are pleased to partner with Sabre to deliver best-in-class enterprise solutions to the travel and tourism industry, based on Oracle’s excellent data transformation tools”

Owczarek added, “On our migration project, HP gave us a high level of comfort by providing dedicated resources. When we started using Oracle Data Integrator, HP worked with us on volume-performance testing for six months, and then turned the program over to its excellent support team. HP executes the migration schedule, piece by piece, completely covering our certification and production environment.”

SABRE HOLDINGS

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Schneider National, Inc. Implements Next- Generation IT Infrastructure to Continue Leadership in Transportation and Logistics Industry

Schneider National, Inc., a leading provider of truckload, logistics, and intermodal services, serves more than two-thirds of the FORTUNE 500 companies. Its customers rely on Schneider National’s transportation and logistics solutions to transport their products reliably, cost-effectively, and safely to markets in 28 countries.

Oracle Customer:

Schneider National, Inc.

Green Bay, Wisconsin

www.schneider.com



Employees: 18,000


• Oracle E-Business Suite R12.1.1

• Oracle Human Resources

• Oracle Incentive Compensation

• Oracle Learning Management

• Oracle Financials

• Oracle Purchasing

• Oracle iReceivables

• Oracle Order Management

• Oracle Order Management

Integration Pack for Oracle

Transportation Management,

Oracle E-Business Suite, and

Siebel CRM

• Oracle Transportation Management


Enterprise Edition

• Oracle Hyperion Financial Reporting

• Oracle WebCenter Content

• Oracle WebCenter Portal 11g

• Oracle WebCenter Capture

• Oracle Identity and Access

Management Suite

• Oracle Identity Manager

• Oracle Identity Manager Connector

• Oracle SOA Suite 11

• Oracle BPEL Process Manager 11g

• Oracle Enterprise Service Bus

• Oracle Business Rules

• Oracle Business Activity Monitoring

• Oracle B2B for EDI

• Create a next-generation IT platform to efficiently and consistently manage the quote-to-cash process across the company’s various business units and support long-term growth objectives

• Improve ability to provide drivers, customers, and business partners with convenient access to the information and services they need

• Improve back-office processes to support greater operational efficiency and profitability

Challenges

• Used Oracle applications, middleware, and development tools to create a next-generation IT platform to drive profitability, reduce costs across all divisions, and position Schneider for continued growth

• Leveraged Oracle SOA Suite to integrate Oracle E-Business Suite, Siebel CRM, Oracle Transportation Management, third-party, and custom applications

• Built 400 BPEL processes that generate over 60 million composite instances across five SOA clusters

• Leveraged Oracle B2B for EDI with over 900 trading partners

• Leveraged Oracle Data Integrator and Oracle SOA Suite to set up a shipment hub that provides real-time shipment data to enterprise applications handling more than 500,000 updates per day

• Enabled secure access to enterprise applications

• Implemented a centralized repository for digital content and documents that drives dynamic enterprise portals

• Enabled drivers to quickly update their benefits, view online training, and check their pay statements

• Provides customers and partners with convenient access to the information they need

• Enables more streamlined monitoring and management of software and hardware

• Enabled more consistent processes across functional areas, ranging from sales and operations to finance, improving order accuracy, profitability, on-time service, and payables management

• Reduced days for sales outstanding significantly

Solutions

SCHNEIDER NATIONAL, INC.

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• Oracle Application Integration

Architecture Foundation Pack

• Oracle Enterprise Manager

• Oracle Application Development

Framework

• Oracle JRockit

• Oracle WebLogic Suite

• Oracle Coherence


• Oracle Real Application Clusters 11g

Why Oracle

One of Schneider’s guiding principles for its enterprise transformation project, which it calls “Quest,” was to use Oracle products wherever possible. Oracle’s ability to deliver solutions from the operating system and core application server levels, all the way to the application layer was an important factor in Schneider’s decision process. It also provided a common set of development tools and that simplified the IT environment and its management.

SCHNEIDER NATIONAL, INC.

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Starwood Hotels & Resorts Worldwide, Inc. Manages Hotel Profitability, Worldwide, with Near-Real-Time Reporting on Engineered Data Warehouse System

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with 1,112 properties in nearly 100 countries and 154,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences with the following internationally renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Four Points® by Sheraton, Aloft®, and ElementSM. The Company boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG), allowing members to earn and redeem points for room stays, room upgrades and flights, with no blackout dates. Starwood also owns Starwood Vacation Ownership Inc., a premier provider of world-class vacation experiences through villa-style resorts and privileged access to Starwood brands.

Starwood Hotels has significantly increased the number of hotels it operates over the past few years through global corporate expansion, particularly in the Asia Pacific region. This has resulted in a dramatic rise in the need for business critical information about Starwood’s hotels and customers. All Starwood hotels globally use a single enterprise data warehouse to retrieve information critical to efficient hotel management, such an that regarding revenue, central reservations, and rate plan reports. In addition, Starwood Hotels’ management runs important daily operating reports from the data warehouse for a wide range of business functions. Starwood’s enterprise data warehouse spans almost all areas within the company, so it is essential not only for central-reservation and consumption information, but also to Starwood’s loyalty program, which relies on all guest information, sales information, corporate sales information, customer service and other data that managers, analysts, and that executives depend on to make operational decisions.

The company is committed to knowing and servicing its guests, yet, “as data growth and demands grew too great for the company’s legacy system, it was falling short in delivering the information hotel managers and administrators required on a daily basis, since central reservation system (CRS) reports could take as long as 18 hours,” said Richard Chung, Starwood Hotels’ director of data integration.

Chung added that hotel managers would receive the transient pace report—which presents market-segmented information on reservations—five hours later than it was needed. Such delays prevented managers from adjusting rates appropriately, which could result in lost revenue. After reviewing several vendor offerings, Starwood Hotels selected Oracle Exadata Database Machine X2-2 HC Full Rack and Oracle Exadata Database Machine X2-2 HP Full Rack, running on Oracle Linux.

“Oracle Exadata Database Machine enables us to move forward with an environment that provides our hotel managers and corporate executives with near-real-time information to make optimal business decisions and provide ideal amenities for our guests.” –– Gordon Light, Business Relationship Manager, Starwood Hotels & Resorts Worldwide, Inc.

Oracle Customer:

Starwood Hotels & Resorts

Worldwide, Inc.

Stamford, Connecticut

www.starwoodhotels.com


Annual Revenue: Over $5 Billion

Employees: 154,000


• Oracle Exadata Database Machine


• Oracle Linux


Services

• Oracle Solution Support Center

• Oracle Advanced Monitoring

STARWOOD HOTELS & RESORTS WORLDWIDE, INC.

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“With the implementation of Exadata, Starwood Hotels can complete extract, transform, and load (ETL) operations for operational reports in 4 to 6 hours, as opposed to 18 to 24 hours previously, a six-fold improvement,” Chung said. Real-time feeds, which were not possible before, now allow transactions to be posted immediately to the data warehouse, and users can access the changes in 5 to 10 minutes instead of 24 hours, making the process up to 288-times faster.

Accelerated data access allows all Starwood properties to get the same, up-to-date data needed for their reports, globally. Previously, hotel managers in some areas could not do same-day or next-day analyses. There were some locations that got fresh data and others that got older data. Hotel managers, worldwide, now have up-to-date data for their hotels, increasing efficiency and profitability, improving customer service by making sure rooms are available for premier customers, and improving the company’s ability to manage room occupancy rates. Additional reporting tools, such as those used for CRM and sales and catering also benefited from the improved processing. Other critical reporting has benefited as well.

Marketing campaign management is also more efficient now that managers can analyze results in days or weeks instead of months.

“We leverage Oracle GoldenGate to replicate data from our central reservations systems and other OLTP databases – significantly decreasing the overall ETL duration.. Moving forward, we plan to use GoldenGate to help the company achieve near-real-time reporting,” says Gordon Light, Senior Director of Information Technology for Starwood Hotels & Resorts Worldwide, Inc.

Starwood Hotels chose Oracle Advanced Customer Support Services to deliver Oracle Solution Support Center, which provides a technical account manager and a dedicated team of advanced support engineers that work closely with the Starwood team to provide 24/7, personalized support. Finally, Oracle Advanced Monitoring maximizes availability of the company’s database products by continually monitoring and tuning Starwood’s enterprise data warehouse solution.

Why Oracle

“We reviewed a number of vendors, but only one worked best with our architecture. Our data analysis environment requires many complex calculations, with multiple data layers. Oracle Exadata processes the information efficiently, and we have been impressed with the performance improvements. We have used Oracle products for a long time, and choosing Oracle Exadata enables us to preserve existing IT and human capital investments, particularly in our data warehouse infrastructure” said Marcello Iannuzzi, project manager, Starwood Hotels & Resorts Worldwide, Inc.


25


The first phase of the implementation involved moving data from the legacy warehouse to Oracle Exadata and involved migrating 26 terabytes of data—which equates to hundreds of billions of rows and approximately 1,500 tables from the previous environment.


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thetrainline.com Cuts Storage 3x, Completes Batch Runs 4x Faster, Triples Data Volume Capacity, and Boosts Website Speed by 10%

• Sustain rapid search and booking times for hundreds of millions of journey requests per annum, with increasing volumes each year

• Enhance the customer experience for the millions of people who visit the site each month, many of whom now gain access via mobile devices

• Handle demand spikes during peak periods without performance degradation and eliminate need for downtime during site maintenance

• Cut overnight batch processing time for transactional data to ensure timely delivery of daily ticket sales figures to travel agents, train operating companies, and corporate customers, and to support fact-based decision-making

• Make financial reconciliation data and results of promotional campaigns available to thetrainline.com’s product managers and analysts in near real time and run queries at the speed of thought

• Store all the commercial data as required and retain all online analytical processing (OLAP)data needed for trend analysis and planning without need to purchase additional hardware

• Scale to manage a projected tripling of data volumes from 3 terabytes to 9 terabytes in four years without increasing IT support costs

Challenges

thetrainline.com is the United Kingdom’s leading, independent online retailer of train tickets. Customers buying advance fares online save an average of 43%. The company also provides retailing solutions for travel agents and train companies, provides rail content and booking tools for third-party systems, and operates a business travel portal for the corporate market. thetrainline.com is the most popular travel Website in the United Kingdom with 500,000 visitors a day and growing mobile services.

• Cut data storage by a factor of three, using Oracle Hybrid Columnar Compression in Oracle Exadata Database Machine, which enabled significantly faster data partitioning and storage and boosted Website response times by an average of 10%

• Used robust compression performance to eliminate previous need for scheduled downtime when removing or archiving older data, which enabled customers to visit thetrainline.com 24/7

• Reduced planned outage time for major enhancement or patch applications from three hours to 10 minutes by leveraging Oracle Exadata’s processing speeds

Solutions

“Oracle Exadata gives us more bang for buck than any other comparable database technology on the market. It facilitates agile, innovative approaches to business development and makes the challenges of big data a nonissue.” –– Josko Grljevic, IS Director, thetrainline.com

Oracle Customer:

thetrainline.com

London, United Kingdom

www.thetrainline.com



Employees: 300



• Oracle Enterprise Manager 12c


• Oracle Platinum Services


Services


THETRAINLINE.COM

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• Condensed database instances 20%, from 50 to 40, and switched to smaller, appropriately sized servers, which optimized efficiency and cut cooling costs and data center space

• Stored all the financial data and historic OLAP data, and scaled to accommodate tripling of data volumes in the next four years without the need for additional hardware

• Archived historical data while still keeping it online for immediate user access without the need for IT team assistance

• Completed nightly processing of the previous day’s ticket sales data in two hours instead of eight hours

• Ran business intelligence queries that used to take six minutes in just five seconds

• Used Oracle Enterprise Manager Cloud Control 12c to radically improve database-related causes for poor application performance

• Benefited from Oracle Platinum Services to gain proactive system management; two-hour, on-site responses for hardware issues; configuration-specific recommendations; and around-the-clock access to technical expertise throughout the solution lifecycle

• Leveraged Oracle Platinum Services support to reduce IT resource workload by 30%, which freed IT teams to explore the full potential of Oracle Exadata’s processing power to bring new database applications and services online faster and innovate the business model to deliver further benefits

• Planned to capitalize Oracle Exadata’s processing speed to enable future, near-real-time queries and reconciliation to identify where, when, and how tickets are being sold to better understand customers and trends

• Began evaluating service enhancements and additional channels the company can pursue without additional software investment

Why Oracle

Prior to selecting Oracle Exadata, thetrainline.com conducted proofs of concept with both traditional, nonoptimized, commodity hardware and software, and Oracle Exadata’s pre-engineered, ready-to-run platform. The company chose Oracle Exadata for its speed, power, cost-performance, and ability to scale to accommodate rapidly growing data volumes.

“Choosing a traditional, nonintegrated solution would have cost us 3x as much as Oracle Exadata in hardware, software, and project management costs and resulted in a significantly higher lifetime cost of ownership,” said Anant East, head of architecture and infrastructure, thetrainline.com

thetrainline.com chose Oracle Enterprise Manager Cloud Control 12c to manage all stages of the Oracle Exadata lifecycle and automate deployment, maintenance, diagnostics, and tuning. “ Oracle Enterprise Manager Cloud Control 12c was critical for the successful migration of our legacy databases to the Exadata platform,” said Simon Keen, Exadata program manager.

THETRAINLINE.COM

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thetrainline.com used Oracle GoldenGate to migrate data from its legacy system to two Oracle Exadata Database Machine X2-2 HC Quarter Rack instances to reduce downtime, avoid risk of data loss, and eliminate the need for complex programming.

“Oracle GoldenGate enabled us to complete the migration of three terabytes to Oracle Exadata, within a single 30-minute system outage,” East said. “Without Oracle GoldenGate, we would have required a 20 hour outage window to complete the migration, something that was completely unacceptable.”

Oracle Consulting and Oracle Advanced Customer Support Services assisted thetrainline.com’s systems implementer and hosting partner during pre-sales and throughout the implementation.

“Oracle Consulting and Oracle Advanced Customer Support Services worked seamlessly with us and our partners,” Grljevic said. “The Oracle teams provided technical knowledge, executed compression testing on our own data, advised on size and configuration, and recommended and applied patches. The excellent cross-team collaboration ensured a timely implementation, smooth go-live and problem-free switchover that caused no disruption to customers.”

THETRAINLINE.COM

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Bank of Baroda Processes 4 Million Transactions Daily; Updates Banking Data in Real Time, Eliminating Eight-Hour Delay

• Enable the core banking platform to quickly process millions of banking transactions from a range of banking service points, including branches, retail point-of-sale, and mobile ATMs

• Reduce the time taken to update banking information, including customer account details and banking transactions, from 30 applications running alongside its core banking system

• Ensure transaction and other banking information is instantly available to customers using internet and mobile banking systems

• Allow the core banking system to scale to support a growing range of banking services

• Ensure the platform is available 24 hours a day, seven days a week

• Minimize the amount of time that IT and banking teams spend monitoring and managing data updates

Challenges

Bank of Baroda (BoB) is a leading, public-sector bank in India. Established in 1908, it has more than 4,000 branches nationally, and 95 international branches (including overseas subsidiaries) across 24 countries. Headquartered in Baroda, BoB provides a range of personal, business, corporate, international, treasury, and rural banking services. These include internet banking, such as online funds transfer, payment of direct and indirect taxes, utility bills, and rail tickets, as well as ATMs and mobile banking. BoB was presented the Best Use of Technology in Training & eLearning Initiatives award at the IBA Banking Tech Awards in 2011.

BoB is planning to roll out bring-your-own-device capabilities that enable banking staff to process transactions while visiting customers on location or in regional areas.

To support its rapidly expanding business, BoB wanted to improve the storage, management, and security of its banking data, and allow for greater scalability for a growing range of banking services.

BoB is running Oracle Database with Real Application Clusters and using Oracle Automatic Storage Management and Oracle GoldenGate to enable the replication, transformation, and verification of banking data in near real time. BoB can now automatically update banking information across its network and synchronize data. It can also process 4 million transactions per day in its core banking system, compared to 1.7 million per day in 2009, and has reduced the amount of time IT and banking staff spend monitoring and managing data updates.

“Oracle Database technology has played an essential part in expanding our banking services and building a secure banking platform. We can now process 4 million transactions per day and view accurate, up-to-date transaction and other banking information from our data warehouse in near real time.” –– R.Koteeswaran, General Manager of IT and Projects, Bank of Baroda

Oracle Customer:

Bank of Baroda

Baroda, India

www.bankofbaroda.com

Industry: Financial Services


Employees: 42,000


• Oracle Database



Oracle Partner: HP

www.hp.com

BANK OF BARODA

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• Processed 4 million banking transactions per day from a range of service points, compared to 1.7 million per day in 2009

• Cut time taken to update banking information from eight hours to near real time in its data warehouse, by enabling automatic replication, transformation, and verification of large volumes of data

• Enabled banking staff to immediately access accurate and up-to-date banking information, as transaction data is now updated in the core banking system and data warehouse in near real time

• Enhanced customer satisfaction by ensuring the core banking system is available 24 hours a day, seven days a week

• Ensured the system can scale to support an increasing number of new banking services

• Reduced the workload of IT and banking staff by minimizing the need to manually monitor and manage data updates

• Received Skotch Digital Inclusion Silver Award 2012 for its Oracle Automatic Storage Management, and Oracle Real Application Clusters implementation project

Why Oracle

BoB is running 65% of its core banking applications on Oracle Database, including Oracle E-Business Suite Release 12 and Oracle Knowledge Management. The bank is a long-standing customer of Oracle and was confident in the strength of Oracle products.

“Oracle Database has played a significant part in helping us become one of the leading banks in India, as well as a leader in banking innovation and technology,” said R. Koteeswaran, general manager of IT and projects, Bank of Baroda. “It has allowed us to improve and expand the range of banking services we provide to customers and build a secure banking platform to move our business forward. We are more than happy with Oracle Database and the results it has delivered for our banking business.”

Under the leadership of Koteeswaran, BoB has completed a number of major IT transformation projects without impacting its day-to-day banking operations, including shifting a whole data center from one location to another.

“Over the years, Oracle database technology has supported our business commitments, providing the performance and scalability required as the bank has grown,” he said.

Solutions


BoB engaged Oracle Specialized Partner HP to upgrade its Oracle Database to include the Oracle Automatic Storage Management database feature and Oracle Real Application Clusters and Oracle GoldenGate options. The implementation was completed in July 2012.

BANK OF BARODA

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Partner

HP helped BoB to test its upgraded Oracle Database before implementation.

“We chose to work with HP because the company has extensive knowledge about Oracle Database deployment and is an experienced systems integrator,” said Koteeswaran. “We have been impressed with the projects the team has delivered for our business and continue to use HP as our systems integrator.”

BANK OF BARODA

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Bank of Valletta p.l.c. Guarantee Highest Availability for Customer-Facing Services at Lowest Cost and Risk by Using a Pre-Integrated Infrastructure

Bank of Valletta is a leading financial services provider in Malta, delivering a full range of financial services, including investment and private banking, fund management, and securities trading. The bank operates 41 branches, a corporate center, six business centers and a wealth management division. As Malta’s oldest financial services provider and one of its largest, Bank of Valletta also operates offices in Australia, Libya, and Milan.

Bank of Valletta uses Oracle Database 11g as the foundation for its critical customer-facing and back-office systems. The bank benefits from third-party tools into which Oracle GoldenGate and Oracle Tuxedo are embedded to ensure continuous uptime and high performance for its online customer services. Oracle’s SPARC Enterprise M5000 servers and Oracle disk storage arrays further improve resource utilization and strengthen resilience and availability. The Oracle solutions help the bank to optimize hardware and software performance, reduce costs and risk, and streamline vendor management.

“Oracle’s pre-integrated, best-in-class software and hardware underpins the maximum availability architecture that supports our goal of being one of Europe’s best-performing banks.” –– Joseph Agius, Executive Head, Information Technology Bank of Valletta p.l.c.

Challenges

Oracle Customer:

Bank of Valletta p.l.c.

Santa Venera, Malta

www.bov.com



Employees: 1,600




• Oracle Tuxedo

• Oracle Solaris

• SPARC Enterprise M5000

• Ensure continuous availability for the hundreds of thousands of customer transactions processed each day, ranging from branch and back-office transactions to standing orders, direct debits and credits, ATM cash withdrawals and deposits, point of sale transactions, and transactions via internet and cell phones, and the bank’s contact center

• Restore customer service in minutes, should the bank’s core system production site go down

• Maximize performance of retail banking solutions, including savings and deposit accounts as well as mortgages developed by Bank of Valletta using multiple heterogeneous technologies, and adapt retail banking applications rapidly and inexpensively in line with corporate and market requirements

• Guarantee 24/7 uptime for Oracle Database on which the bank runs its e-commerce, risk management, investment, and payment-hub operations, as well as its business intelligence platform

• Reduce IT cost of ownership and business risk while continually improving security, scalability, resilience, and fault tolerance across the entire hardware and software stack that supports the bank’s critical customer operations

Solutions

• Used Oracle GoldenGate, embedded in the BASE24 payment engine that authorizes and manages all card transactions processed by the bank, to replicate transaction data from the primary production site to a backup BASE24 machine located at a secondary site, five kilometers away

BANK OF VALLETTA P.L.C.

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• Benefited from Oracle GoldenGate’s hot backup capabilities to capture and replicate changes to live transaction logs in less than one minute while preserving the integrity of card holder and transaction data

• Capitalized on the dynamic scalability of Oracle GoldenGate to enable customers to continue withdrawing cash, making card purchases, carrying out internet banking, and shopping online—even during busy times and peak periods, such as evenings, weekends, and prior to holidays

• Deployed Oracle GoldenGate to ensure rapid recovery in the event of an outage of the primary core business application production site

• Gained ability to restore customer access to all services within 20 minutes of failure

• Extracted data from BASE24, daily, into an in-house developed data warehouse, running on Oracle Database 11g , to enable timely financial and market analysis and reporting

• Used Oracle Tuxedo , embedded in the third-party tool used to develop the bank’s retail banking applications, to manage load balancing and ensure continuous availability of all customer-facing applications

• Used Oracle Tuxedo to adjust processes and workflows as required to meet the changing needs of customers and comply with new regulatory requirements

• Ran critical customer-facing applications, such as the bank’s e-commerce gateway and payments hub, plus essential back-office tasks including risk analysis and business intelligence, on four SPARC Enterprise M5000 servers to ensure 24/7 uptime

• Benefited from bundled SPARC and Solaris solutions to optimize price performance and provide unmatched investment protection

• Leveraged the scalability, bandwidth, and capacity utilization of Oracle disk storage to store more than 28,000 terabytes of transaction data from production and back-up systems and support more transactions in the same footprint to save on power, space, and cooling

• Achieved greater than 99% service availability for the applications running on Oracle Database, and for the third-party applications into which Oracle GoldenGate and Oracle Tuxedo are embedded,

• Benefited from maximum availability infrastructure built on Oracle software and hardware to achieve the highest performance at the lowest cost and risk and support goal of becoming one of the best performing banks in Europe

Why Oracle

“The combination of Oracle software and hardware reduces risk, increases system performance, and drives down costs by giving us pre-engineered hardware and software from a single vendor. Why change a winning formula?” said Joseph Agius, executive head, information technology, Bank of Valletta p.l.c.


34

Bank of Valletta purchased Oracle Database in 1998 for the unrivalled scalability and reliability it provides for the bank’s critical operations. The high performance of the third-party solutions into which Oracle GoldenGate and Oracle Tuxedo are embedded has strengthened Oracle’s position as a strategic technology supplier.

Bank of Valletta implemented Sun hardware in 2001 when it upgraded from a mainframe environment. The bank benchmarked several leading hardware vendors and selected Sun for its computing power and ability to optimize space and power requirements and scale to growing application workloads. Sun’s storage solutions delivered affordability and business-ready functionality.

Bank of Valletta refreshes and modernizes its hardware and software platforms every five years. The bank always evaluates competitor products but Oracle’s solutions continue to provide best performance and value for money. The combined power of Oracle hardware and software ensures upward compatibility of each new generation of hardware and software and has reinforced the bank’s decision to build its future on the Oracle platform.


35

Cosmos Co-operative Bank Ltd Updates Core Banking Applications Instantly, Saves US$50,000 in IT Costs

“Oracle GoldenGate has played a crucial part in our new internet banking solution. We can update core banking data in real time, provide internet banking customers with a full range of banking information online, and have saved US$50,000 in IT overhead.” –– Vasant Manwadkar, IT Head, Cosmos Co-operative Bank Ltd

Established in 1906, Cosmos Co-operative Bank Ltd (Cosmos Bank), the oldest and second-largest bank in India, operates 110 branches and nine extension counters in 30 cities, including Ahmedabad, Bangalore, Chennai, Hyderabad, Indore, Mumbai, and Pune. It has more than 120 ATMs, 2,200 employees, and 3 million customers.

In 2003, Cosmos Bank became the first multistate co-operative bank in India to implement Finacle, a centralized core banking system, across its entire network. The Finacle-Infosys system is supported by Oracle Database and consists of 30 allied applications, which contain information about customer accounts, transactions, credits, and debits. Cosmos Bank wasn’t able to update this consolidated information across the 30 applications immediately, and it had to run nightly database update jobs. This meant banking staff often had to wait 24 hours before they could access up-to-date transactional data.

In October 2011, Cosmos Bank implemented an internet banking platform to enable its customers to complete transfers, payments, and other banking transactions online. The bank also implemented Oracle GoldenGate to automatically update banking information across its network in real time and synchronize its core banking data with its internet banking platform.

• Instantly update banking information—such as customer account details, debit, credit, and transactions—from 30 allied applications

• Ensure customer transaction and other banking information is immediately available to customers through the bank’s new internet banking system

• Reduce IT workload of IT and other banking staff who are required to monitor and manage data updates

Challenges

• Saved around US$50,000 per year in IT overhead by reducing staff from four people to two people required to manage and monitor overnight database update jobs

• Enabled staff to immediately access accurate and up-to-date core banking information by updating those transactions in real time

• Ensured 99.999% availability by enabling the system to switch over to a secondary database during planned maintenance

Solutions

Oracle Customer:

Cosmos Co-operative Bank Ltd

India

www.cosmosbank.com



Employees: 2,500



Oracle Partner: Sonata Information Technology

Limited

www.sonata-software.com

COSMOS CO-OPERATIVE BANK LTD

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Why Oracle

Cosmos Bank was already using Oracle Database to run the core banking system and other payment systems and was confident in the strength of Oracle products.

After completing a proof-of-concept and product review, Cosmos Bank decided that Oracle GoldenGate best met its business needs for processing speed, reliability, and level of management required.


Cosmos Bank engaged Oracle partner Sonata Software as an implementation partner. The bank took a phased approach to the implementation, going live on different applications over a period of time. The implementation was completed on budget. Cosmos Bank went live with Oracle GoldenGate in November 2011.

Partner

Sonata Information Technology Limited helped Cosmos Bank to identify the best software to meet its needs and complete a proof-of-concept. After reviewing several products, Sonata helped Cosmos Bank implement Oracle GoldenGate. The partner also provided user testing and user training.

COSMOS CO-OPERATIVE BANK LTD

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Credishop Shortens Credit Card Transaction Time by 80% through Database Replication

“Oracle GoldenGate 11g enabled us to replicate all of the most important and critical data in our Oracle Database, Enterprise Edition, which handles 95% of all data processed by Credishop, including credit card transactions. With this combination, we realized exceptional performance gains and can now authorize a sale in just three seconds.” –– Edgar Galan Rodrigues, Database Administrator, Credishop

Credishop—administrator for its own brand of credit cards and for those of other companies and partners—decided to improve its IT infrastructure to sustain its rapid growth by implementing Oracle GoldenGate 11g. The company used the solution to replicate its databases, creating identical databases so that each one can attend to distinct business needs. One database is dedicated solely to processing credit card transactions (which is the company’s most critical operation), and the other handles routine operations, such as call center service and billing.

Credishop ensured high availability and high processing speed for both environments, reducing the time needed to process credit card transactions by 80%, which translates to faster customer service and improved productivity. Credishop’s Oracle database environment supports more than 900 simultaneous users and handles approximately 800,000 transactions per month without interruptions or delays.

Why Oracle

“We began using Oracle when we were founded in 1999, and we trust Oracle’s solutions 100%. Our adoption of Oracle GoldenGate 11g brought a series of gains to our business. With greater speed and agility, we have greatly improved customer service,” said Edgar Galan Rodrigues, database administrator, Credishop.

Oracle Customer:

Credishop

Piauí, Brazil

www.credishop.com.br


Annual Revenue: Under $100 Million

Employees: 950


• Oracle GoldenGate 11g

• Oracle Database, Enterprise Edition

CREDISHOP

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Shinhan Card, Co., Ltd. Gains Competitive Edge, Increases profitability, and Improves Total Month-End Accounting Efficiency by 40%

According to industry statistics, Shinhan Card Co., Ltd. (Shinhan Card) is the largest credit card issuer in Korea. For the last two consecutive years, the company has ranked first in the Korea customer satisfaction index for the credit card category, processing US$120 billion in transactions, annually.

Shinhan Card wanted to improve the reliability and performance of its IT infrastructure and provide more timely reports to improve responses to changing customer requirements in the credit card industry. In addition, each department—including marketing, credit, and bond accounts—had created its own data mart, resulting in increased data duplication, storage requirements, and costs.

In February 2011, Shinhan Card deployed its enterprise data warehouse on Oracle Exadata Database Machine. The company gained real-time visibility for its profitability forecasting model and marketing promotions, completing the total calculations for monthly account closing and profitability analysis 40% faster. Finally, the company reduced data duplication by up to 36% and cut long-term storage costs and requirements.

“We chose Oracle Exadata Database Machine and Oracle GoldenGate over Teradata products because Oracle demonstrated much better results in compression and performance, and it enabled us to gain faster business intelligence and maintain our competitive edge. We improved total month-end accounting efficiency by 40%, accelerated data loading by 70%, and cut long-term storage requirements.” –– Seungwoo Lee, Director, Management Information Team, Shinhan Card Co., Ltd.

Closing Monthly Accounts and Accelerating Profitability Analysis 40% Faster

Shinhan Card, like many large companies, wanted to accelerate its monthly account close process to ensure a more accurate and timely performance snapshot and support faster decision-making.

With Oracle Exadata Database Machine, the company cut its monthly account closing period from approximately six days to just under four days—33% faster. It also reduced the total calculation period for monthly account closing and profitability analysis by about 40%—from 10 days to 6 days, driving more timely insight into daily business performance.

Oracle Customer:

Shinhan Card, Co., Ltd.

Seoul, Korea

www.shinhancard.com



Employees: 3,352




• Oracle Enterprise Manager 12c

Oracle Partner: LG CNS

www.lgcns.co.kr

Gains Real-Time Visibility to Profitability Forecasting Model

By implementing Oracle Exadata Database Machine, Shinhan Card can now apply a profitability forecasting model in real-time instead of taking 30 minutes. This enabled the company to expand analysis beyond credit card products to other business areas, such as analyzing the profitability of debit cards, business affiliates, and client marketing. Executives now have a complete view of company profitability for enhanced decision-making.

Establishes Single View of Data Mart and Reduces Data Duplication by up to 36%

Shinhan Card experienced difficulties in data management because each department created different data marts from enterprise data warehouse raw data.

SHINHAN CARD, CO., LTD.

39

This resulted in serious data redundancy and duplication, slowed data processing time, and increased storage costs.

With Oracle Exadata Database Machine, Shinhan Card systemized refreshing its data marts by integrating and categorizing them into three levels: dimensions, common sales and credit, and specialized marts. The integrated data mart model allows the company to collect and analyze basic customer information, automatically sharing common modules based upon purpose, such as for profitability analysis, the campaign management system, and International Financial Reporting Standard compliance, rather than creating separate data mart for each department.

As a result, Shinhan Card gained a single view of data marts, rather than managing them separately in each department. This reduced data duplication by up to 36%. For example, the company reduced the number of duplicate general ledgers, from 5,460 to 3,531 by systematically refreshing its data mart using a model with an integrated view. It also saved costs for additional storage requirements.

Enhances Compression Efficiency to 73% and Saves Storage Costs

Shinhan Card is experiencing exponential data growth, adding approximately 5 terabytes of data each month. As such, the ability to scale its data infrastructure cost effectively is critical. Using Oracle Advanced Compression and Exadata Hybrid Columnar Compression, the company is optimizing its investment and reducing future storage requirements.

“We are very impressed with Oracle solutions, which have exceeded our expectations. For example, Oracle Exadata showed 73% compression efficiency, when, during a test, it enabled us to optimize our storage investment and increase the data processing capability,” said Lee.

Extending Benefits Across the Enterprise

Implementing Oracle GoldenGate, Shinhan Card created a real-time marketing environment by synchronizing marketing activities with the customer account system. It enabled the company to endorse promotions in real-time, based on the updated information.

“For example, if a client uses a Shinhan Card to purchase air fare, we can instantly push travel-related products and information to the customer. This capability has significantly increased our business opportunities and improved our bottom line,” said Lee.

Shinhan Card also used Oracle Enterprise Manager 12c to monitor system performance and resource utilization in the database environment. The company can now easily manage the work level for more than 20 Shinhan Card developers, improving staff productivity despite exponential growth in customer data.

Challenges

• Optimize storage investment as data continues to grow by 20%, annually


40

• Implement a next-generation information system to improve data-processing speed and support faster decision-making

• Centralize the data mart across the enterprise and eliminate data duplication and redundancy

• Provide real-time data updates by synchronizing the customer account system with marketing activities for faster responses to changing market trends and maintain a competitive edge

Solutions

• Deployed Oracle Exadata Database Machine and gained the ability to close monthly accounts in under four days instead of six days—33% faster

• Reduced the total calculation period for both monthly account and profit-and-loss statements 40% faster—from 10 days to 6 days—driving more timely insight into daily business performance

• Enabled real-time profitability forecasting for individual credit card products, merchants, and product marketing instead of taking 30 minutes, helping executives to make quicker decisions, based on a full view of company profitability by implementing Oracle Exadata Database Machine

• Cut the daily loading and calculation processes by four hours before start of business at 8 a.m. rather than noon, enabling staff to use updated data for tasks and decision-making during business hours

• Gained the ability to complete domestic credit sales approvals in 50 minutes instead of three hours, and generate daily sales receipt confirmation in 30 minutes instead of four hours, and enhanced batch processing time by 2x to a maximum of 120x to improve customer satisfaction

• Provided executives with sales updates, based on the previous day’s data instead of data that is two days old, driving more informed decisions and responsiveness to market changes

• Reduced data duplication up to 36% by establishing a single view of data marts and allowing different departments to share common modules

• Enhanced data compression efficiency to 73% and reduced costs for long-term storage expansion by implementing Oracle’s Advanced Compression and Exadata Hybrid Columnar Compression

• Increased business opportunities by synchronizing marketing activities with the customer account system through Oracle GoldenGate, enabling real-time promotions by using continuously updated information in the customer account system

• Improved staff productivity by making it easier to manage the work level and status for more than 20 developers by using Oracle Enterprise Manager


41

Why Oracle

Shinhan Card wanted to upgrade its information system, as there was a limit to expanding its legacy system, which caused significant delays in processing more than 22 million credit and debit card holders’ data every day.

“We chose Oracle Exadata Database Machine and Oracle GoldenGate over Teradata products because Oracle demonstrated much better results in compression and performance efficiency, and it enabled us to create a real-time marketing environment for our next generation information system.” said Lee.


Shinhan Card worked with partner LG CNS to implement two Oracle Exadata Database Machine Full Rack systems and two Half Rack systems, Oracle Golden Gate and Oracle Enterprise Manager 12c for its next-generation project. The company adopted a big-bang approach for the project and upgraded all the information systems, such as account approval systems.

The new system went live, having been deployed on time, on October 2, 2012. It is operating without any problems and maintaining a stable operation.

Partner

Shinhan Card engaged Oracle partner LG CNS for its core banking implementation in the next-generation project. The company utilized LG CNS’s experience in system maintenance and integration and received support for workload analysis, system design and development, and product performance testing.

“We have confidence in LG CNS, as it has good experience in performing large-scale financial IT projects. We completed the next-generation project on time because of its full cooperation and deep understanding of how Oracle solutions could help us to achieve a cost- effective and high-performance data infrastructure,” said Lee.


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VocaLink Delivers Highly Available and Secure Mobile Payments Infrastructure for United Kingdom’s Payments Council

• Develop the infrastructure to build, pilot, and operate a new mobile payments service on behalf of the Payments Council—the governing body for UK payment transactions

• Enable all banks in the UK to collaborate on a centralized infrastructure to offer customers secure mobile payment services between individuals to and from any UK bank account without needing to disclose account details

• Ensure that the service provides maximum availability, stability, security, and performance as expected by UK banks and their customers

Challenges

VocaLink designs, builds and operates world-class payment systems and automatic teller machine (ATM) switching platforms. It operates the United Kingdom’s (UK) national payments infrastructure. In 2012, it processed more than 10 billion UK transactions totaling US$7.4 trillion(£4.9 trillion).

In the UK, VocaLink processes more than 90% of all salaries, more than 70% of household bills, and almost all state benefits. It also connects the world’s busiest network of more than 65,000 ATMs, where transactions peaked at 22,338 per minute during 2012.

• Won the contract from the Payments Council to deliver a new mobile payments infrastructure, drawing on a solid track record of technical knowledge, operational expertise, and proven Oracle technologies for delivering UK payment services for more than 40 years

• Developed a highly secure, always available service using a comprehensive Oracle technology stack, including Oracle Database with Real Application Clusters, Oracle GoldenGate, Oracle WebLogic Server, and Oracle’s SPARC T4-1 servers

• Ensured essential high availability for mobile payments service with no single point of failure within the Oracle stack, using clustering, two separate data centers, and multiple database instances connected via Oracle GoldenGate to ensure 100% availability, 24/7, in real time

• Developed an infrastructure that is central to the operation of the mobile payments service, enabling banks to securely store their customers’ mobile numbers, providing a secure look-up service to retrieve those details, and, for the first time, to offer mobile payment services between individuals with any UK bank account

Solutions

“Oracle is key to the success of our new mobile payments infrastructure, giving us a very high level of confidence in our ability to offer the required levels of availability, performance, and security. Only Oracle could provide us with such seamless continuity throughout the technology stack.” –– Chris Dunne, Payment Services Director, VocaLink

Oracle Customer:

VocaLink

Hertfordshire, United Kingdom

www.vocalink.com



Employees: 1,000





• Oracle WebLogic Server

• SPARC T4-1


Services

VOCALINK

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• Delivered an infrastructure that is both physically and virtually highly secure and resilient to attack, ensuring that if one part of the mobile payments service is compromised, the organization can isolate the threat and continue service with no impact to customers

• Guaranteed high-level performance with Oracle GoldenGate and SPARC T4 servers, and load-tested for millions of accesses to enable the Payments Council to offer the first mass-market, national, mobile payments service to UK consumers

• Worked with one vendor to ensure optimum performance across the Oracle technology stack and benefit from the synergies inherent within a close supplier partnership

• Ensured maximum availability, stability, security and performance for the infrastructure with support from Oracle Advanced Customer Support Services’ Enhanced Solution Support Center

VOCALINK

44

Woori Bank Cuts Customer Credit Rating Assessments from Three Hours to 15 Minutes, Generates Management Reports in 10 Minutes Instead of Five Hours

Woori Bank is the flagship unit of Woori Financial, the Republic of Korea’s largest financial group. The bank’s credit card division wanted to shorten the time it took to load online transaction processing (OLTP) data from the accounts system—which processes and stores real-time credit card transactions—into an analysis database. Woori’s staff uses the analysis database to do customer credit rating assessments, run management reports, and generate the intelligence needed to develop effective marketing and promotional campaigns.

Due to rapid growth in the credit card business, the bank needed a stable, scalable, and highly available database platform that could process large volumes of transactional data very quickly. The ability to access credit card data on the day the transaction occurred—rather than a day later—would help the bank develop effective business strategies, such as creating targeted promotions to increase chances of product take-up. The bank also wanted to minimize the cost, time, and effort of transferring existing databases to a new data processing platform, and it needed to ensure efficient storage of up to 1 TB of new data a month.

After implementing Oracle Exadata Database Machine and Oracle GoldenGate on Oracle’s Sun Fire X4170 M2 and Sun Fire X4270 M2 servers, the bank can now load OLTP data in real time, compared to one day in the past. As a result, customer credit-rating assessment tasks can be completed in 15 minutes, instead of three hours; daily marketing target selections can be made in less than 30 minutes, instead of 3.5 hours; and targeted data for business management reports can be generated in less than 10 minutes, instead of five hours. The faster OLTP loading time has significantly increased work productivity of business users and IT administrators.

Faster reporting means 120 power users in the marketing and other divisions can go beyond standardized queries to generate personalized queries in the data mart access layer, using the results to create effective and timely promotional campaigns. In the past, it had been difficult for them to revise and incorporate changes to marketing campaigns in real time because they were working with the previous day’s data. Now, users can immediately access and analyze transactions for specific trends in the data mart access layer and adjust campaigns and strategies accordingly. Woori Bank can also send tailored offers to customers. For example, if someone applies for a credit card, the bank can follow up with an offer for a personal loan on the same day.

Woori Bank used the Hybrid Columnar Compression feature in Oracle Exadata to compress analytical and historical data, shrinking 78 TB of data down to 42 TB and reducing data storage costs by 46%. The bank also deployed Oracle’s StorageTek SL500 modular library system to efficiently store corporate data. The Oracle infrastructure can be expanded without extensive configuration or installation, simply by adding new racks to easily support the bank’s future growth.

Oracle Customer:

Woori Bank

Seoul, Republic of Korea

www.wooribank.com



Employees: 14,363




WOORI BANK

45

Why Oracle

In December 2010, Woori Bank’s credit card division and Woori FIS (Woori Financial Group’s IT services business) ran a series of benchmark tests of integrated OLTP/OLAP solutions from four vendors. The solutions were assessed on their performance, based on queries and reports that the bank regularly generates.

The results showed Oracle Exadata offered the fastest performance and the best database integration capabilities. The platform was also optimized for loading and analyzing accounts data in real time. In addition, Oracle Exadata simplified data verification. In the past, verifying the integrity of accounts data was a load-intensive process that could take three days to complete. With Oracle Exadata, verification of all account data takes just two hours.

Oracle Exadata’s Hybrid Columnar Compression feature—which can compress data by up to 10x—was another attractive feature, as it could provide efficient storage and support the expected growth in Woori Bank’s credit card business and data volumes.

Finally, Oracle offered an architecture that can process large data volumes, is easy to scale, and provides quick and stable migration, due to the use of identical databases. This would enable service continuity during the migration process and lower deployment costs.


In May 2012, Woori Bank transferred 7.5 TB of credit card transaction data from the accounts system to the Oracle Exadata platform, completing the task in just 1.5 hours. The arrangement time needed to optimize Oracle Exadata was reduced from an expected 22 hours to 7 hours.

The Oracle Exadata platform is performing stably after the bank set the data compression range and optimized application performance.

WOORI BANK

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BT Group plc Data Integration Technology to Safely Migrate Business Critical System without User Impact, Reduces Downtime by 90%

• Optimize investment in Oracle enterprisewide license agreement (ELA) by implementing a policy of “Oracle First” for all internal software to drive consumption of Oracle products and services throughout the organization

• Achieve planned system migrations with near-zero downtime and minimal business disruption to eliminate adverse impact on the company’s delivery of high speed and next generation telecommunications services to businesses and consumers

• Reduce maintenance support costs

Challenges

BT Group plc is one of the world’s leading communications solutions and services providers, with operations in 170 countries. It delivers fixed-line, broadband, and mobile services, as well as TV products and networked IT services.

BT developed an application to automate its network inventory planning and service provisioning. This application is crucial to BT’s operations, automating inventory planning for the organization’s next generation internet protocol (IP)-based convergent network infrastructure, known as 21st Century Network (21CN). It is also critical to enabling BT to deliver next-generation services to its customers––from IP-based voice communications, to digital television, music, and internet content, to mobile Ethernet and fast broadband.

BT’s network inventory planning and service provisioning application, which handles 40,000 transactions per minute, is key to providing end-to-end services to customers. It stores the entire organization’s network inventory information, such as circuits, routers, switches, and locations, it and is a single source of truth for other interfacing components, such as network event monitoring systems, business intelligence systems, and data warehouses. As this application is so crucial to BT’s customer delivery, any system outages could severely impact BT’s service delivery and troubleshooting capabilities. Therefore, it was difficult for BT to find suitable time slots for planned maintenance, and it often delayed lengthy activities, such as platform refreshes.

BT had a key business requirement to migrate the network inventory planning and service provisioning application from the HP-Tru64 operating system to Oracle Linux with minimal downtime. Previously, the system would have been down for 20 hours to complete this migration. Instead, BT chose Oracle GoldenGate to ensure a smooth migration, which it completed within less than two hours. Since the migration, BT has used Oracle GoldenGate and Oracle Data Integrator Enterprise Edition within the new architecture to significantly improve the system’s overall performance.

“This was our first implementation using Oracle GoldenGate and Oracle Data Integrator Enterprise Edition, and it is regarded internally as a highly successful project. We significantly reduced our total cost of migration and exceeded our internal customers’ requirements for system availability.” –– Dhananjay Papde, Principal Consultant, BT

Oracle Customer:

BT Group plc

London, United Kingdom

www.bt.com

Industry: Communications


Employees: 92,600



• Oracle Data Integrator Enterprise

Edition

• Oracle Linux

Oracle Partner: Tech Mahindra

BT GROUP PLC

47

• Automate, standardize, and streamline network capacity to eliminate reliance on manual data sourcing, rekeying, and manual data analysis

• Collate and analyze platform utilization data to improve decision-making by using a fast, efficient, and consistent method across all platforms

• Ensure all systems are fully up-to-date to eliminate risk of non supported systems, such as the end-of-life HP Tru64 operating system and the HP Alpha server

Solutions

• Worked with BT and Oracle Partner Tech Mahindra to deploy Oracle GoldenGate to complete the migration of BT’s network inventory planning and service provisioning application from the HP-Tru64 operating system to Oracle Linux, completing phase 1 in less than two hours

• Reduced risk of system unavailability during migration, as setup, data extraction, and replication was done in the background with Oracle GoldenGate to maintain system availability for 40,000 transactions per minute and 2,000 concurrent sessions during the migration

• Avoided more than 20 hours of estimated system downtime, if the migration had been completed using a textbook model of backup, copy, and restore without the help of Oracle GoldenGate

• Ensured that disaster recovery capabilities remained in place throughout the migration

• Avoided a potential 20 hours to restore the system if migrating using the textbook solution, enabling BT to roll back in less than 30 minutes, if necessary

• Tested the rollback strategy prior to migration, significantly reducing the possible financial impact from potential disruption of telecommunications services if the network inventory system were unavailable for 20 hours

• Improved performance of the network inventory planning and service provisioning system by more than 15%––with multiple data stores created in the new architecture for two network event monitoring systems that need to be available 24/7––to ensure that customer provision of next generation telecommunications services are always available

• Improved data handling speed by more than 20% with Oracle Data Integrator Enterprise Edition, and significantly reduced the time required to execute business processes compared to previous manual, error-prone processes involved in network capacity management

• Used Oracle Data Integrator Enterprise Edition to provide a common method of data extraction and consolidation to enable efficient, accurate reporting on capacity thresholds for network utilization

• Reduced load on the network inventory planning system by more than 10%, using Oracle GoldenGate to take near real-time feeds from it into a data warehouse

BT GROUP PLC

48

• Ensured that the network inventory planning application is fully supported with an up-to-date operating system, Oracle Linux, eliminating the risk of a business critical application being out of support

• Increased ability to exploit the Oracle First strategy—which aims to maximize use of an ELA—by migrating to Oracle Linux with Oracle GoldenGate and Oracle Data Integrator Enterprise Edition

Why Oracle

“We considered other options such as Oracle Streams, Oracle Logical Standby Database, and QUEST Shareplex,” said Vipul Patel, platform designer, BT. “After a detailed analysis, we concluded that using Oracle GoldenGate to smoothly migrate to a new environment with minimal outage on the production system was the best option available. We completed the migration in less than two hours.”

BT GROUP PLC

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MegaFon Centralizes 200 Billion Real-Time, Mobile Communications Billing Transactions to Analyze Security and Revenue and Protect Against Fraud

• Create a central data repository, capable of scaling to collect more than 200 billion pieces of real-time mobile billing information from eight regional billing systems

• Implement a data-centric architecture to provide accurate, trusted, and timely data to various corporate departments, eliminating disparate customer data from divisions within the company

• Optimize physical IT assets by avoiding overuse of the network and IT systems due to extra queries to obtain siloed mobile billing and production information

• Gain more sophisticated analysis of mobile usage information to improve customer marketing initiatives and increase revenue generated from the current customer base

• Improve mobile fraud detection and increase mobile security capabilities by distributing real-time customer data to business-critical subsystems for analysis

Challenges

Founded in May 2002, MegaFon is the only Russian telecommunications provider with a network that spans all of Russia, as well as the Republics of Abkhazia, South Ossetia, and Tajikistan. The company was the first in the country to launch 3G commercial operations. It is now Russia’s top provider of mobile internet solutions, and is ranked second highest for the number of active communications subscribers—with 62.8 million at the end of 2011, representing a 9.6% increase from the previous year.

Building on its growth, MegaFon recently acquired Synterra, a Russian mobile carrier. Following the acquisition, the acquired company’s billing information was in eight separate regional billing systems across Russia. To sustain growth in the multiple fixed and wireless segments, MegaFon needed a data-centric IT architecture for multiple disparate databases, to ensure accurate, trusted, and timely data for all corporate departments. For example, MegaFon wanted the ability to create smart marketing campaigns built on mobile subscriber profile data with real-time response analysis, so it could facilitate growth by maximizing conversion rates and average revenue per user.

MegaFon deployed Oracle Golden Gate 11g to extract billions of monthly transactions from eight regional billing systems. The data was integrated and centralized onto Oracle Database 11g, Enterprise Edition, and distributed to business-critical subsystems for revenue, fraud, and security analysis. As a result, MegaFon achieved more sophisticated, business-specific analysis for billing and customer data, to improve business decisions, facilitate more targeted customer marketing, and provide for ongoing growth.

“Oracle GoldenGate 11g has proven to be an extremely reliable, scalable, and easy-to-use solution that seamlessly captures and delivers data for more than 200 billion monthly transactions to our business-critical subsystems for analysis. The solution enables us to stay one step ahead of our competitors by facilitating innovation via rapid, sophisticated analytics.” –– Alexander Bocharov, Head of Analytical Systems Development, MegaFon

Oracle Customer:

MegaFon

Moscow, Russia

www.megafon.ru



Employees: 8,000



• Oracle Database 11g,

Enterprise Edition

• Siebel Customer Relationship

Management (Siebel CRM)

MEGAFON

50

• Consolidated more than 200 billion monthly billing records from eight billing systems onto a centralized database using Oracle Database 11g, Enterprise Edition, and distributed data to multiple business-critical subsystems for more accurate, sophisticated analysis

• Created a 360-degree view of the mobile subscriber base by consolidating information from an existing Oracle’s Siebel Customer Relationship Management application and disparate billing databases, which improved insight into customers

• Deployed Oracle GoldenGate 11g to implement a data-centric IT architecture and provide more accurate, trusted, and timely data for sales, marketing, customer care, and other corporate departments

• Lowered hardware and licensing costs using the scalability of Oracle Database 11g, Enterprise Edition to eliminate the need to purchase additional systems and software licenses for increased workloads

• Enabled multiple offices and data centers across Russia to respond quickly to events—especially potential mobile security and fraud issues—thanks to more centralized business information and streamlined access to real-time reporting

• Created sophisticated, targeted marketing campaigns based on enhanced mobile subscriber information, enabling Megafon to maximize market penetration and facilitate continued growth

• Optimized IT resource use by offloading tasks—such as operational reporting and analytics—from billing and operations support systems to the new, centralized database

• Centralized, real-time data collection from multiple sources—including databases for billing, customer-relationship management, and enterprise resource planning

• Ensured that field offices and data centers have real-time access to key performance indicators, to better meet strategic goals and increase growth

• Enabled more business-specific analysis of billing data—such as revenue assurance, customer analytics, and fraud detection—to accommodate the company’s revenue growth, customer insight, and security requirements

Solutions

Why Oracle

MegaFon chose Oracle solutions because of performance, ease of implementation and use, scalability and agile management. The solution suite also lowers total cost of ownership, as a single MegaFon engineer maintains the entire Oracle GoldenGate 11g infrastructure.

“Concurrent with MegaFon’s goal to offer its customers the greatest potential for modern communications by investing in cutting-edge technologies, Oracle provided a solid technology foundation that helped us bring new offerings to the market, outperform the competition with more sophisticated business planning, and provide outstanding customer service while doing so,” said Alexander Bocharov, head of analytical systems development, MegaFon.

MEGAFON

51


MegaFon easily completed the implementation on budget, with minimal systems performance optimization required.

MEGAFON

52

Tata Sky Ltd. Processes 1 Million Customer Requests per Day, Resolves Queries 25% Faster

Tata Sky Ltd. is a leading, national direct-to-home (DTH) satellite broadcasting television service provider in India. The company provides and installs set-top boxes offering picture, sound, and interactive services for television, as well as high-definition content channels and recorders, and video on demand.

Tata Sky operates an extensive customer-service network to support its more than 7 million national customers. The network includes service installations; a 24-hour call center service; and multilingual customer service staff. Incorporated in 2004, the company is a joint venture between Tata Group and STAR India, and currently holds the largest market share in the national DTH, business-to-customer market. It has 25 offices across the country.

To remain India’s satellite television service provider of choice, Tata Sky wanted to improve its internal, customer-order management system, so it could respond to a growing number of customer phone queries and requests for its satellite broadcasting television services. The company implemented Oracle GoldenGate to provide real-time data integration and Oracle Business Intelligence Standard Edition for reporting and analytics. It is running the applications on SPARC T4-2 and SPARC M9000 servers.

The Oracle solutions enabled Tata Sky’s customer service staff to access, retrieve, and update customer queries and process requests and payments in real time. Tata Sky can now resolve customer phone queries in less than three minutes on average, compared to four minutes previously; process 1 million requests each day, compared to 100,000 previously; and provide more accurate customer service and assistance over the phone, 24 hours a day, seven days a week.

“We have used Oracle’s world class products from the start to help us become a leader in India’s direct-to-home market and to support our business growth. We can now process 1 million customer requests per day and resolve queries 25% faster.” –– N. Ravishanker, Chief Information Officer, Tata Sky Ltd.

Oracle Customer:

Tata Sky Ltd.

Mumbai, India

www.tatasky.com


Annual Revenue: $500 Million to $1 Billion

Employees: 1,200



• Oracle Business Intelligence

Standard Edition

• SPARC T4-2

• SPARC Enterprise M9000

• Oracle Solaris 10

Oracle Partner: Tata Consultancy Services Ltd.

www.tcs.com

• Improve its customer call center services by enabling staff to respond to more calls per day and reduce average call-handling time

• Upgrade the customer-order management system to enable staff to access, retrieve, and update customer data faster and in real time, and provide customer service assistance 24 hours a day, seven days a week

• Reduce time to process customer requests and payments for new channels, plans, or packages, to deliver new services to customers immediately

Challenges

• Processed 1 million customer requests made daily by phone, compared to 100,000 previously

• Resolved customer queries 25% faster—in less than three minutes on average compared to four minutes previously—by updating customer profiles and processing requests in real time

Solutions

TATA SKY LTD.

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• Improved, by 20%, the tracking and recording of customer complaints made over the phone, by automating its interactive voice response database to record calls in real time

• Provided more responsive customer service over the phone, 24 hours a day, seven days a week, by moving data to a reporting database to provide staff with accurate, up-to-date customer information in real time

• Enabled customers to access new services or re-activate service payments in real time

• Reduced data processing speeds and system downtime to deliver customer-service assistance around the clock

• Ensured the customer-order management platform could scale to meet the increasing number of customers and up to two million orders a day

• Generated approximately 700 new marketing and services analytics reports, which weren’t available previously, using Oracle Business Intelligence Standard Edition

• Accelerated the system reboot process and improved patch management using Solaris 10

Why Oracle

Tata Sky has been using Oracle products since its inception. The company is running an IT infrastructure that is almost 100% based on Oracle.

“We chose Oracle for our IT infrastructure, as its products are world class and optimized to handle large numbers of transactions,” said N. Ravishanker, chief information officer, Tata Sky Ltd. “Oracle can deliver the scalability and performance we need to integrate and upgrade our systems and applications to meet our growing business and customer needs.

“With Oracle, we have grown to become India’s leading, national, satellite broadcasting television service provider. We will definitely continue use Oracle products in the future to help us meet our goal of processing 3 million requests per day.”


Tata Sky engaged Oracle Diamond Partner Tata Consultancy Services Ltd. (TCS) to implement Oracle GoldenGate, Oracle Business Intelligence Standard Edition, and the SPARC T4-2 servers. The implementation of Oracle GoldenGate and the SPARC T4-2 servers took three months to complete—both went live in July 2012. The implementation of Oracle Business Intelligence Standard Edition took nine months, going live in June 2012.

TCS customized aspects of Oracle GoldenGate and Oracle Business Intelligence. The project was delivered on time and on budget.

Partner

TCS provided Tata Sky with complete system integration services, including testing, consultation, implementation, customization, training, and post-implementation support.

TATA SKY LTD.

54

The company has been Tata Sky’s system integrator for the past seven years.

“We have worked with TCS on a number of IT projects over the years and the team is experienced in implementing large-scale Oracle solutions in the DTH space,” Ravishanker said. “We are happy with the service they’ve provided and will continue to partner with them in future.”

TATA SKY LTD.

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TTNET A.S. Realizes Revenue Faster, Saving Time, Labor, and Hardware Costs with Uninterrupted Data Transfer and Real-Time Replication

• Avoid communications service interruptions, alleviate manual errors, and reduce costs and the workload of communications analysts by minimizing the time to synchronize billing data with subscriber information—a process that, when done manually, took between five and six hours, daily

• Accelerate time to revenue by generating bills faster, thanks to real-time, postpaid, communications-subscriber billing and real-time, prepaid, communications-customer charging

• Match up, immediately, ongoing modifications of prepaid and postpaid tariffs, service packages, product bundles, and subscriber information with data on billing and charging databases to ensure correct postpaid billing and prepaid charging

Challenges

TTNET A.S. is a leading communications and entertainment company in Turkey, meeting the requirements of corporate and residential customers across all industries by offering internet access; internet protocol television (IPTV); mobile and landline telephony; music and online gaming platforms; and educational tools. Founded in 2006 with the goal of connecting Turkey to the world through the internet, TTNET today combines television, fixed-voice, mobile-voice, and internet services into a single bill. It is the first company in the Turkish communications market to launch a quadruple-play offering.

• Used Oracle GoldenGate 11g to ensure uninterrupted operation, disaster recovery, data protection, and real-time data replication between subscriber systems and billing and charging systems without adding hardware—ensuring TTNET’s revenue stream through accurate postpaid billing and prepaid charging

• Ensured on-time postpaid communications subscriber billing and prepaid communications subscriber charging by eliminating slowdowns and interruptions of operational databases, thanks to Oracle GoldenGate’s replication capabilities

• Achieved end-to-end data integrity of mission-critical subscriber billing and charging information—such as prepaid and postpaid tariffs, service, and product bundles, and subscriber data—by automating all replication procedures, ensuring the accuracy of billing and charging for transactions

• Eliminated manual replication tasks that took five to six hours daily, achieving a substantial reduction in associated labor costs while eliminating manual errors

Solutions

“With the help of Oracle GoldenGate 11g, we can instantly synchronize subscriber data with billing and charging information, online. Previously, this manually-intensive process took several hours each day. As a result, we’ve dramatically decreased task time, staff costs, and hardware requirements—while enabling faster time-to-revenue.” –– Sahin Sen, CIO, TTNET A.S.

Oracle Customer:

TTNET A.S.

Istanbul, Turkey

www.ttnet.com.tr


Employees: 600




• Oracle TimesTen In-Memory

Database 12c

Oracle Partner: Endersys Danısmanlık Yazılım ilet.

Bil. Tek. San. ve Tic. A.S.

www.endersys.com.tr

TTNET A.S.

56

• Enabled real-time replication between Oracle TimesTen In-Memory Database and Oracle Database, Enterprise Edition—the data foundation for TTNET’s billing and charging operations—to ensure faster time to revenue

• Provided ad-hoc, real-time replication between the customer relationship management applications and billing and charging databases using Oracle GoldenGate 11g to dramatically save time and staffing costs

• Consolidated information about tariffs, products, services, and subscribers from hundreds of databases into Oracle Database, Enterprise Edition, enabling systems to query data from a single point and generate faster query results for more business agility

• Ensured that business intelligence analysts have constant access to up-to-date subscriber, tariff, product bundle, and billing and charging information to provide the analytic intelligence needed for operational and strategic decision-making—resulting in the ability to, for example, immediately reduce connection speeds for those customers who exceed volume limits

Why Oracle

“TTNET’s information technology environment is heterogeneous, relying on applications and tools from multiple vendors. Oracle GoldenGate differentiated itself as the most suitable platform-independent application due to its numerous capabilities that range from real-time data replication to transactional change capture and verification,” said Sahin Sen, CIO, TTNET A.S.

Partner

“We engaged Oracle partner Endersys due to its expertise and experience in Oracle TimesTen implementations. Endersys took care of the implementation, the fine-tuning, and the initial solution troubleshooting. Our cooperation with Endersys consultants was flawless,” Sen said.

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Türk Telekom Significantly Improves Performance with Turkey’s First Asynchronous, Real-Time Archiving Solution

• Enable faster reporting on approximately 20 terabytes of data collected from mission-critical applications, such as billing and CRM systems, to support management decision-making

• Reduce source system overhead, development and maintenance costs, and transaction time with an alternate approach to the company’s extract-transform-load process—to move data from online transaction processing (OLTP) systems to online analytical processing systems

• Facilitate replication in a hybrid environment with source and target systems from different manufacturers located 450 kilometers apart

Challenges

Türk Telekom, a leading communication and convergence technology company in Turkey and the country’s most valuable brand for the last four years according to Brand Finance, provides fixed line communications and broadband internet services. The company, which was founded in 1994 by separating from Posta ve Telgraf Teskilatı, the national post and telegraph directorate of Turkey, owns more than 14.5 million fixed access lines—nearly all fixed access lines in Turkey—and 7 million asymmetric, digital subscriber lines.

Türk Telekom required faster development of telecommunications operation, sales, and marketing reports to be derived from approximately 20 terabytes of data collected from mission-critical applications, like billing and customer relationship management (CRM) systems. The company also needed to ensure replication in a hybrid environment with source systems and target systems from different manufacturers in two geographical locations. To meet these goals, Türk Telekom established the first and only asynchronous, real-time archiving solution in Turkey with Oracle GoldenGate to facilitate real-time data warehousing with hybrid online replication from 16 different source systems to one target data warehouse with near-zero latency. Thanks to the new solution, the company was able to eliminate 30 hours of database downtime, reduce costs, and save approximately US$22 million.

• Established the first asynchronous, real-time archiving solution in Turkey with Oracle GoldenGate, which moves 250 gigabytes of daily modified data in real-time from a huge OLTP database to an archive database, achieving an important increase of OLTP query performance to enable fast operational, sales, and marketing reports

Solutions

“By using Oracle GoldenGate 11g, we have drastically improved performance and access to real-time data and eliminated many downtime hours. With almost zero-downtime migrations reaching the desired high availability ratios and flexible online replication, we reduced operational costs and saved approximately US$22 million.” –– Serkan Karatas, Database Division Manager, Türk Telekom

Oracle Customer:

Türk Telekom

Istanbul, Turkey

www.turktelekom.com.tr

Industry: Communication

Employees: More than 24,000


• Oracle Goldengate 11g

• Oracle Management Pack for

Oracle GoldenGate

• Oracle GoldenGate Veridata

Oracle Partner: Asseco SEE

www.asseco.com

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• Facilitated real-time data warehousing with hybrid online replication from 16 different source systems to one target data warehouse with Oracle GoldenGate, achieving online replication with near-zero latency and enabling the company to handle data operations in shrinking batch windows

• Supported key applications—such as business analytics, campaign management, and churn prevention—and facilitated live reporting from a dozen source systems located in Ankara to four target reporting platforms located in Istanbul without requiring any source systems modifications

• Reduced overhead costs on central processing units (CPUs) and source systems, as Oracle GoldenGate captures data from transaction logs (not the database itself) and does not interfere with source data

• Used Oracle GoldenGate for bidirectional (active-active) migrations and upgrades of three database platforms, with almost no-downtime eliminating 30 hours of previous downtime and saving approximately US$22 million

• Minimized risks by backing up all data from the new site to the old site with Oracle GoldenGate’s reverse direction replication to achieve zero downtime rollback if the new system should fail

• Archived historical data to save valuable disk space, decrease storage and backup costs, and lower management and maintenance costs of the production OLTP database

• Ensured the right data is sent to target systems in all archiving, migration, and replication projects by comparing the source data with the replicated target data quickly and easily with Oracle GoldenGate Veridata

Why Oracle

“When we decided to find a replication tool, we evaluated some competing products. When we saw the results delivered by Oracle GoldenGate, our choice was clear,” said Serkan Karatas, database division manager, Türk Telekom. “Oracle GoldenGate offers more advanced replication features, lower maintenance costs, and more flexible configuration options than its competitors. In addition, Oracle GoldenGate produces much less overhead for source systems.”

Partner

Türk Telekom acquired GoldenGate licenses from Asseco SEE, which was GoldenGate’s distributor in Turkey. The implementation was performed by Türk Telekom’s internal teams while Asseco SEE provided consultancy services to resolve operational issues that needed specialized experience.

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Ufone Protects Revenue, Supports Fast Decision-Making with Hourly, Rather Than Daily, CRM Data Updates

• Deploy a single system to more efficiently replicate data from an in-house CRM system—such as customers’ cell phone plans and bills—into a data warehouse to give users access to up-to-date information

• Provide business managers with the latest and most accurate customer and sales information from each franchise and outlet in Pakistan that is updated every hour

• Enable IT staff to more efficiently design and maintain data extraction and transformation processes for loading data from heterogeneous source systems

• Obtain detailed metadata capabilities and ensure high availability when loading data from network switches and CRM systems to the data warehouse

Challenges

Established in 2001, Ufone is a mobile telecommunications service provider with 22 million subscribers across Pakistan. The company operates 10,000 cell sites, 400 network franchises (including 30 company-owned customer service centers), and 150,000 distribution outlets. It also offers international, cell-phone roaming services through 300 operators in 160 countries. Ufone is the trade name for Pakistan Telecommunication Mobile Limited (PTML), which was privatized and became part of the Emirates Telecommunication Corporation Group (Etisalat) in 2006.

Ufone needed to provide its business managers with faster access to the most current customer and sales data to help make better business decisions and protect revenue. The organization deployed Oracle GoldenGate to replicate data from an in-house customer relationship management (CRM) system to its data warehouse, providing business managers with access to data that is updated every hour, rather than once a day.

It also rolled out Oracle Data Integrator to eliminate the need to use many applications to extract, transform, and load data into its data warehouse.

• Enabled managers to make faster business decisions by providing updated CRM data hourly, rather than daily

• Allowed operations staff to upload reports in approximately three minutes that show if CRM data in the data warehouse is compliant, rather than taking up to two hours to check data logs

Solutions

“Oracle GoldenGate and Oracle Data Integrator help us integrate information from various systems and provide up-to-date and real-time CRM data updates hourly, rather than daily. The applications have simplified data warehouse operations and allowed business users to make faster and better informed decisions to protect revenue in the fast-moving Pakistani telecommunications market.” –– Atif Aslam, Head of Management Information Systems, Ufone

Oracle Customer:

Ufone

Islamabad, Pakistan

www.ufone.com


Employees: 4,000




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60

• Ensured the operations team met its strict service-level agreement to provide accurate and real-time CRM data to business managers in one hour

• Identified underperforming franchises and outlets by easily viewing the number of cell phone service activations from various sales promotions across the network

• Improved support for franchisees by increasing visibility into issues, such as low uptake of cell phone promotions, so business managers can take corrective action to protect revenue

• Eliminated the risk that managers would not have access to customer and sales data if the CRM system failed by enabling access to replicated data from the data warehouse

• Improved the efficiency of extracting, transforming, and loading data—including centralized metadata—from the CRM system, network switches, and heterogeneous systems into the data warehouse, eliminating the need to deploy multiple, complex tools

• Reduced overall development time by standardizing development practices, minimizing the complexity of integrating heterogeneous source systems, and conducting data quality check

Why Oracle

Ufone felt Oracle GoldenGate and Oracle Data Integrator were the most comprehensive and simplest tools to help the organization achieve its goals.

“Oracle GoldenGate’s real-time data replication ensures data in business intelligence reports is up to date, helping business users make informed decisions,” said Atif Aslam, head of management information systems, Ufone. “Oracle Data Integrator makes data integration simpler, as our operations team only needs one interface to access data from a variety of operational platforms, rather than using multiple, complex technologies. It has definitely removed a lot of complexity from our data warehouse-related operations, making life easier.”


Initially, Ufone’s IT team completed a proof-of-concept to ensure Oracle GoldenGate and Oracle Data Integrator would meet Ufone’s requirements. The IT team then configured and deployed the solutions across the organization.

Oracle Data Integrator went live in May 2010 and Oracle GoldenGate in August 2011.

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Thomson Reuters Ensures Accurate, Consistent Data for Online Research Services and Improves IT Team Productivity—Saving Hundreds of Hours Annually

• Ensure data integrity for the company’s flagship legal research products, which run on a multimaster, multidatabase configuration, to ensure that system users, including attorneys, paralegals, law clerks, and judges, have the most up-to-date and accurate information on legal cases and precedents

• Provide highly available, reliable services to assure user confidence

• Accelerate resynching data between various databases to reduce downtime, ensure a consistent user experience, and avoid revenue loss associated with compromised service levels

• Optimize IT team productivity in managing the numerous databases that support online legal research and other solutions

Challenges

Thomson Reuters is the world’s leading provider of intelligent information for businesses and professionals. The company combines industry expertise with innovative technology to deliver information—including news, legal briefings, and analyses—to decision makers in the financial, legal, tax and accounting, science, and media markets.

• Deployed Oracle GoldenGate Veridata 11g to help assure that the company’s legal research services, which run in a multimaster database replication environment, deliver a consistent user experience and provide accurate information to the legal professionals who rely on them

• Gained the ability to quickly and automatically identify when data is out of synch without interrupting database availability

• Eliminated the need to run complicated queries and spend significant staff resources to identify affected data—saving weeks of effort in some cases

• Minimized downtime and reduced mean time to recovery when out-of-sync situations occur in the company’s Oracle Database environments

• Facilitated the process of keeping databases online and in-sync, which is critical to ensuring service levels and user trust

Solutions

“Oracle GoldenGate Veridata is instrumental in helping us ensure that we have accurate data across our multimaster, multidatabase production environment—which translates to a high level of user confidence. We can now efficiently identify out-of-synch data, saving significant staff resources and have reduced time-consuming and disruptive database re-instantiation.” –– Dan Paczosa, Lead Database Engineer, Legal, Technology, Infrastructure and Operations, Thomson Reuters

Oracle Customer:

Thomson Reuters

New York, New York

www.thomsonreuters.com

Industry: Professional Services


Employees: 60,000


• Oracle GoldenGate Veridata 11g


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62

• Extended Oracle GoldenGate Veridata’s value by creating a PL/SQL procedure that parses Veridata, out-of-sync XML report files; targets out-of-sync rows; and automatically repairs the source—saving further time and resources

• Eliminated the need to manually copy data from site to site and take down sites for extended periods of time to re-instantiate one site from another, improving system availability, reducing risk of errors, and improving customer satisfaction

• Avoided several hundred hours of downtime over a six-month period, thanks to the extended solution’s advanced synching capabilities that eliminated the need to re-instantiate the databases––which process more than 72 million lines of data nightly

• Leveraged the solution to efficiently detect possible errors and data omissions as the company migrates from third-party databases, including IBM DB2, to Oracle Database 11g, streamlining the process and avoiding potential data loss

• Improved ability to health check databases in production and testing environments before placing them back in service after incident resolution

Why Oracle

“Oracle GoldenGate Veridata offers a powerful tool that enables high-speed, efficient data comparison, which is essential to our ability to ensure accurate, consistent data for our research services. It can support our high-volume environment in which we process more than 72 million rows of data, nightly. The ability to use the product with both Oracle and nonOracle Databases is also a plus and extends its value for our organization,” said Dan Paczosa, lead database engineer, Legal, Technology, Infrastructure and Operations, Thomson Reuters.


Thomson Reuters conducted rigorous tests and quality checks before rolling out Oracle GoldenGate Veridata to ensure no negative impact on database resources and performance. It then rolled out the solution over a two-week period to its multisite environment. The solution did not need to have Oracle GoldenGate for the synchronization process. The company completed the testing and rollout process in approximately five months and gained immediate value from the solution.

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Xait AS Enables Enterprises to Streamline Business-Critical Documentation Through Use of a Real-Time, Data Integration Solution

Xait AS is a software development company, specializing in Web-based database solutions. The company provides its customers with software for document publishing and collaboration. Its flagship product, XaitPorter, is the preferred collaborative-writing software for the oil and gas industry and is used by clients worldwide, among them some of the world’s largest companies, to create bids and proposals.

“Oracle Golden Gate and Oracle Database help our clients to produce bids and other business-critical documents much faster and more efficiently than before. We expect that the solution will raise our profitability and competitive advantage significantly.” –– Owe Lie-Bjelland, Chief Technology Officer, Xait AS

Oracle Customer:

Xait AS

Stavanger, Norway

www.xait.com





• Support Xait’s collaborative-writing software cloud product—XaitPorter—used by its major global oil and gas customers, to eliminate network bottlenecks that impede producing business-critical document in various parts of the world

• Enable customers to significantly reduce time needed to collaborate with employees worldwide in producing business-critical documents, such as bids and proposals

• Increase efficiency and improve control for Xait’s customers in document production by providing a single source of truth to eliminate duplicate efforts

• Enable customers to do more business by streamlining the production of bids and proposals, and therefore to make more money––while increasing Xait’s own competitive advantage and profitability

Challenges

• Implemented Oracle GoldenGate 11g and Oracle Database 11g as parts of Xait’s own cloud product, XaitPorter, to eliminate network latency by using replication to distribute data to multiple recipients, and thus improve production of complex business-critical documents, such as oil and gas project bids and proposals

• Enabled Xait’s customers to greatly reduce the time needed for information transfers and to produce documents up to 70% faster than before, which increased annual revenue by millions of dollars for many of Xait’s customers

• Increased efficiency and control considerably for customers’ bid and proposal document production by providing a single source of information to eliminate multiple document versions

• Improved Xait’s prospects to raise its own profitability and increase market share, particularly in Asia, through XaitPorter’s quality improvements made possible by the Oracle solution

Solutions

XAIT AS

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ZON Multimédia Boosts Quality of Customer Service and Reduces Operational Costs with Business Intelligence and Data Integration Solutions

ZON Multimedia, created in 2008 as a spin-off from the major local telecommunications operator Portugal Telecom, is a leading provider of cable TV and pay-per-view services in Portugal, serving more than 1.6 million customers and nearly 3 million households. It also operates more than 210 theaters across the country and is the second-largest internet services and fixed-voice provider, with 790,000 and 976,000 customers, respectively.

“We have created a well-defined user profile and gained valuable usage feedback and trending analysis that accelerate the launch of viable new services and tools for commercial use. It was very difficult to gain this insight with our legacy Microsoft SQL Server and SharePoint solutions.” –– Carlos Graça, Quality Manager, ZON Multimedia

Challenges

Oracle Customer:

ZON Multimédia

Lisbon, Portugal

www.zon.pt



Employees: 1,600



Enterprise Edition


• Monitor real-time performance and workload of pay television and internet networks to gain timely feedback about technical issues and customer usage patterns, accelerate new service launches, and improve planning efficiency

• Find a quick and technically reliable alternative to legacy Microsoft SQL Server and SharePoint enterprise solutions, which were used previously for data collection and analysis but could not provide timely information

• Monitor ZON Multimedia’s service offerings—based on interactive, mobile solutions—throughout their lifecycles, integrating vital information and data gathered from various types of reporting systems and technology platforms onto a common BI platform

• Evaluate the customer experience and anticipate network problems, with the aim of improving service quality and reducing call-center costs

• Consolidate internal technical skills to develop new analytical tools using Oracle solutions

Solutions

• Cut operational costs by reducing the impact of service failures and the number of calls coming into the company’s call center, thanks to the combined use of Oracle Data Integrator and Oracle Business Intelligence Suite Enterprise Edition to gain early insight into possible service issues

• Accelerated performance and service-usage data collection, integration, and analysis, realizing a significant improvement in data quality and timeliness over the legacy Microsoft SQL Server and SharePoint systems

• Increased significantly the visibility, speed, and ease of collecting real-time data about workload levels and services usage from network systems throughout the country, thereby improving network performance and customer satisfaction

• Enabled service failure detection through changes in service usage patterns, previously only tracked once the customer had reported an issue to the call center—improving customer service and satisfaction

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Why Oracle

Quality, versatility, efficiency, ease of integration, and a rapid learning curve were critical factors in ZON Multimedia’s selection of Oracle solutions.

“We had some difficulties working with SharePoint. It was hard to build dashboards and there were countless technical difficulties with errors and other problems. In addition, we also had some problems with slow performance,” said Carlos Graça, quality manager, ZON Multimedia. “Oracle BI solutions helped us achieve enhanced visibility on network and services’ usage, thus permitting us to predict network failures and optimize our operational costs.”

• Gained the ability to continually expand the analysis program to capture more performance indicators and customer usage pattern metrics—which guide and accelerate new-service launches

• Improved midterm IT planning for network evolution by achieving clear and visible service usage profiles with trending analysis designed to nurture creation of new services, such as video on demand and its Timewarp service, a type of online digital video recorder using Advanced Personal Cloud Recording technology

• Launched new BI applications and tools quickly and frequently—weekly, in some cases—with Oracle’s easy-to-use solutions, training technical staff in just three days and completing deployment in less than a year


Implementation began in August 2010 and lasted approximately nine months. The company first integrated its Oracle Database with Oracle Data Integrator and Oracle Business Intelligence Suite Enterprise Edition. It later added the network analysis and supervision components.

ZON Multimedia continues to expand its analysis program, adding new BI capabilities weekly. To date, the company has focused its analysis most heavily on cable TV, video-on-demand, voice communications, and internet services.

ZON Multimedia is focused on creating internal IT competencies around its solutions, including development of business intelligence applications. It worked with Oracle partner Altran to achieve knowledge transfer around Oracle BI solutions, training two ZON Multimedia employees on the systems. Today, 20 staff members are trained to develop applications using the BI platform.

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Wm Morrison Supermarkets PLC Cuts Operational Reporting Time from Hours to Minutes, Extends Analytical Capabilities, Improves Decision-Making and Control

• Maintain enough capacity on the central data warehouse platform to support anticipated growth in the number and complexity of business intelligence (BI) queries

• Enable analysis across a large number of manufacturing, warehousing, retail, and financial applications, bringing data together to provide one view across the organization for improved customer service

• Improve ability to meet grocery shopper’s changing requirements

• Drive company’s growth in the convenience store sector

• Consolidate on Oracle to benefit from strategic alignment and support across hardware and applications

Challenges

Established 100 years ago, Wm Morrison Supermarkets PLC (Morrisons) is the United Kingdom’s fourth-largest food retailer with 9 million customers shopping at its 476 stores every week. As the second-largest food manufacturer in the United Kingdom, the company sources and processes most of the fresh food it sells through its own manufacturing facilities, which gives it close control over provenance and quality.

• Replaced HP Superdome with Oracle Exadata Database Machine to increase capacity and improve processing power, enabling faster analysis and more informed decision-making throughout the manufacturing, warehousing, and retail business groups

• Improved control over food manufacturing environment by rolling out Oracle Manufacturing Analytics to enable an organizationwide view of food product lines, volumes and lead-times across manufacturing sites, including abattoirs, fish processing facilities, and bakeries for the first time

• Delivered manufacturing BI and analysis to senior management—rather than raw, operational data—to enable more informed decision-making

• Produced financial reports in seconds instead of minutes with Oracle GoldenGate and Oracle Data Integrator, improving staff productivity and agility

• Enabled Oracle Retail users to conduct iterative analysis for the first time, taking the output from one round of analysis and quickly using it as the input for the next analysis, gaining a deeper understanding of customer behavior to meet changing shoppers’ requirements and to help drive growth in the convenience store sector

Solutions

“Oracle Exadata helps to derive more benefit and meaning from our data by delivering an immediate response to queries that previously took three hours to complete and enabling deeper analysis on an iterative basis.” –– Jonathan Walsh, Management Information Systems Manager, Wm Morrison Supermarkets PLC

Oracle Customer:

Wm Morrison Supermarkets PLC

Bradford, United Kingdom

www.morrisons.co.uk

Industry: Retail


Employees: 132,000






Enterprise Edition Plus

• Oracle E-Business Suite

• Oracle Retail

• Oracle Manufacturing Analytics


Services

• Oracle Advanced Monitoring and

Resolution

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• Achieved data compression rates of 100x on some tables, ensuring enough capacity to manage large volumes of data, including information from all in-store transactions

• Reduced the time to run detailed sales analysis reports from three hours to just seconds

• Cut the time one user spends running weekly sales reports from all day to just 30 minutes, freeing up staff members to spend more time on value-add analysis and less time on report production

• Deployed Oracle GoldenGate and Oracle Data Integrator to bring new data into Oracle Exadata in near real-time and replicate the data into reporting structures within the data warehouse—extending visibility into operations

• Benefited from technology and support-based synergies by consolidating on Oracle as the company’s preferred IT supplier

• Used Oracle Advanced Monitoring and Resolution to provide 24/7 proactive support for Oracle Exadata, to resolve issues as they arise and ensure up-to-date patching for smooth and uninterrupted operation

Why Oracle

Morrisons is undertaking a large-scale IT transformation program encompassing financial systems, planning, forecasting, distribution, and manufacturing operations, and it chose Oracle as its preferred supplier. With a substantial Oracle estate already in place, Morrisons brought its Oracle applications onto Oracle Exadata to benefit from technological and support-based synergies across the organization.

“We chose Oracle Exadata to replace HP Superdome as Oracle Exadata offered the capacity, processing power and availability to meet our growing data processing requirements. We have achieved data compression rates of up to 100x,” said Jonathan Walsh, management information systems manager, Morrisons.


Morrisons worked with Oracle Advanced Customer Support Services to implement Oracle Exadata within an aggressive six-month timeframe. A short proof of concept demonstrated very high levels of compression and potential for batch processing improvement.

Oracle ran several workshops with Morrisons to demonstrate the necessary steps between delivering the machines and the go-live date. By drawing on Oracle Advanced Customer Support Services’ knowledge and expertise, Morrisons achieved a successful implementation.

Oracle Advanced Customer Support Services’ methodology and quality processes complemented Morrisons’ in-house technical skills. Oracle Advanced Customer Support Services provided best-practice guidance and advice throughout the project to assist Morrisons’ technical teams with installing and configuring applications onto the Oracle Exadata platform and implementing a new backup and restore solution.

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COSEA Manages Construction of High-Speed Railway by Using Advanced Project Management and Spatial Solutions

“More than 3,000 members of the design and construction team for the new Tours–Bordeaux high-speed rail line relied on Oracle applications and technology. Oracle solutions were instrumental in helping us to plan and control simultaneous excavation and construction, manage regulatory documentation and site plans, include restricted areas for protected animal species directly into building plans, and monitor and invoice resources. Oracle solutions were essential to the success of our project.” –– Bruno Chiumino, Chief Information Officer, COSEA

COSEA (Construction Sud Europe Atlantique) was created in 2010 for the explicit purpose of supporting the design and construction of the Tours-Bordeaux high-speed rail line. This initiative will create an essential link for expanding the railway network in France and across Europe.

Up to 5,500 team members worked steadily for 73 months on the project’s civil engineering and excavation; planning; geographic information system management; geophysical and geotechnical research; construction quality, health and safety administration, railway equipment provision, as well as signal, energy, and environmental site management. The project comprised a soil survey, an ecological study of the areas involved, excavation, construction, track laying, electrical equipment installation, and more. COSEA primarily chose Oracle technologies to manage the schedules, participants, documentation, and plans.

Oracle Customer:

COSEA

Poitiers, France

www.lgv-sea-tours-bordeaux.fr

Industry: Engineering and Construction

Annual Revenue: Under $100 Million

Employees: 5,500


• Primavera P6 Enterprise Project

Portfolio Management

• Oracle Spatial and Graph


• Oracle Business Intelligence,

Enterprise Edition 11.1


• Oracle Active Data Guard

• Build the Tours–Bordeaux high-speed rail line in just 73 months and ensure that the project comes in on budget

• Meet all the technical and human resources (HR) management challenges associated with the design and construction of such a large railway project

• Ensure compliance with environmental requirements within project boundaries related to protected animal and plant species, archaeological digs, and more

Challenges

• Enabled collaborative planning for the 50 schedulers spread across a project site that spanned the 300-kilometer railway, using Oracle Primavera solutions to simultaneously manage various schedules

• Used Primavera to ensure schedule transparency of planners, site managers, geotechnical engineers and geophysicists, civil engineers, health and safety teams, signal specialists, and HR managers

• Monitored site progress with geographical precision, thanks to Oracle Spatial, which enabled COSEA to create spatial calculations along the 300-kilometer railway, based on more than 5.5 million data records that were used to track items

• Facilitated compliance with environmental requirements, thanks to automated, paperless processes for managing archives, plans, and other documents

Solutions

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69

• Facilitated the land acquisition process, including onsite and offsite reviews with local and national authorities from the three regions, seven departments and 113 municipalities involved, thanks to a unique geographic information system (GIS), based on Oracle Spatial, along with the use of 3-D models

• Optimized administrative processes––including administrative exemptions for areas set aside for protected species, land acquisition, and archaeological digs––with a GIS capable of producing up to 10,000 pages of map data in 24 hours

• Improved staff-invoicing process by making it more efficient and reliable for the finance department through an automatic data feed to an Oracle Business Intelligence Enterprise Edition data warehouse using Oracle Primavera, via Oracle GoldenGate

• Made GIS and electronic document management information more highly available to all users, thanks to Oracle Data Guard, an Oracle Database feature

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Aria Systems Ensures Cloud Subscription and Billing System High Availability and Performance with Robust, Highly Secure Data Infrastructure

• Deliver an end-to-end cloud-based subscription billing and management solution—spanning customer acquisition, service activation, usage tracking, billing, and customer and usage analysis—that is affordable and enables rapid on boarding

• Create a highly scalable and reliable data platform for the company’s solution, which is used by companies ranging from small IT start-ups to the world’s largest media and technology companies, such as, DreamWorks, and Hootsuite

• Ensure 100% availability of the company’s subscription billing platform, on which its customers rely to capture important revenue streams from online offerings

• Continue to expand the company’s analytical services, which enable customers to make important business decisions about content, cloud and online services subscription marketing and packaging, and more

Challenges

Aria Systems is a leading provider of cloud billing and subscription management solutions for Global 2000 companies. The Aria Subscription Billing Platform manages the entire subscriber lifecycle for all recurring revenue models as a company grows and expands its business. Pitney Bowes, Ingersoll Rand, DreamWorks, EMC, Internap, VMware, and Hootsuite all rely on Aria Systems for fast time-to-market, low operational costs, and operational flexibility.

Aria Systems looked to deliver an end-to-end cloud billing and subscription management solution that was affordable and enabled rapid on boarding for customers. Furthermore, it needed to ensure 100% availability of its subscription billing platform, on which customers rely to capture revenue streams from the online services they offer.

The company selected Oracle Database, Enterprise Edition 11g; Oracle GoldenGate; and Oracle Real Application Clusters as the foundation for its solution. Oracle has enabled Aria Systems to deliver the high performance and availability that its customers expect, as well as the scalability to support rapid spikes in volume, such as accommodating a ten-fold transaction increase over the holidays without performance degradation. Aria Systems also ensured zero downtime for scheduled maintenance by using the live-release capabilities in Oracle Database.

“Oracle Database, Enterprise Edition 11g; Oracle GoldenGate; and Oracle Real Application Clusters provided us with a very secure and stable environment to support our end-to-end cloud billing and subscription management solution. Oracle’s solutions are among the most critical components of our infrastructure—ensuring 24/7 reliability and availability with superior fault tolerance.” –– Oleg Ganopolskiy, Vice President, Product Operations, Aria Systems

• Ensured zero downtime for scheduled maintenance by using the live-release capabilities in Oracle Database

Solutions

Oracle Customer:

Aria Systems

San Francisco, California

www.ariasystems.com

Industry: High Technology

Employees: More than 75



Enterprise Edition

• Oracle Enterprise Manager

• Oracle Partitioning

• Oracle Tuning Pack


• Oracle Advanced Security

• Oracle Active Data Guard


• Oracle Linux

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• Built the company’s cloud-based subscription billing and management solution, the core of its business, on Oracle Database 11g Enterprise Edition; Oracle Real Application Clusters’; and Oracle GoldenGate , providing a secure, robust, and scalable data infrastructure

• Invested heavily in Oracle infrastructure solutions to ensure that clients do not experience any downtime or performance degradation with the Aria Systems solution that would negatively impact revenue streams from their online offerings

• Ran the Aria Subscription Billing Platform consistently at 99.99% or better availability

• Managed a ten-fold increase in transaction volume over the holidays, with no negative impact on platform performance

• Used Oracle Real Application Clusters to allow failover capabilities and ensure that Aria Systems can maintain the infrastructure without interruption

• Created a system that meets payment card industry (PCI) standards using Oracle Transparent Data Encryption and Oracle Advanced Security—Oracle Database features—to ensure high levels of security, which is critical when engaging in electronic commerce

• Gained near-time replication capabilities with Oracle Active Data Guard to enable Aria Systems to quickly recover data in the event of a catastrophic failure, further enhancing security and business continuity for clients

• Deployed Oracle GoldenGate to power the Aria Platform’s analytical capabilities––which help customers to assess and adapt their cloud and online services offerings––by replicating data from primary systems to secondary environments that transform it into intelligence for Aria Systems’ analysts and clients

• Used Oracle Tuning Pack to simplify and centralize management of thousands of tables and millions of lines of code in the company’s databases

• Enabled Aria Systems to manage thousands of multiterabyte databases with just three database administrators, thanks to Oracle Database’s automated management and tuning features––supporting the company’s mission of providing an affordable hosted billing and subscription management offering

• Deployed Oracle Linux to support extreme performance, advanced scalability, and reliability for enterprise applications

• Benefitted from Oracle Linux because it comes pre tuned for Oracle Database, has favorable licensing terms, and enables Aria Systems to optimize its Oracle Database licensing with multiple environments

Why Oracle

Aria Systems looked at a number of solutions before selecting Oracle for its greater integration capabilities, time-to-market, security, and scalability.

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“We needed a strong and reliable foundation on which to build our flagship solution, and in essence, our business. Oracle delivered on all fronts and continues to help us grow,” said Oleg Ganopolskiy, vice president, Product Operations, Aria Systems

ARIA SYSTEMS

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Columbus State University Gains Insight into Retention Rates Using a Data Warehouse and Business Intelligence Environment

• Evaluate—and ultimately improve—retention, progression, and graduation rates for undergraduate students to meet Georgia’s higher education completion plan, “Complete College Georgia,” which seeks to increase the number of Georgia’s young adults who obtain a certificate, associate’s degree, or bachelor’s degree

• Create a single knowledge repository—which brings together its Banner student information system, facility management, and Oracle’s PeopleSoft applications—to improve data quality and integrity

Challenges

Columbus State University (CSU), located just 100 miles southwest of Atlanta, Georgia, has more than 8,200 students and offers 46 undergraduate and 42 graduate degrees. U.S. News & World Report ranks the university among the top regional universities in the South.

As part of the 35-member University System of Georgia, Columbus State University is required to evaluate—and ultimately improve—undergraduate student retention, progression, and graduation rates to meet Georgia’s higher education completion plan, “Complete College Georgia,” which seeks to increase the number of Georgia’s young adults who obtain a certificate, associate’s degree, or bachelor’s degree.

In line with this initiative, the university must report retention, progression, and graduation metrics to the University System of Georgia on an ongoing basis. With the university’s legacy system, these reports took several weeks to produce and did not provide the desired analytical drill-down needed. To improve reporting accuracy and timeliness, while also focusing on the university’s personal goal—data quality and integrity—the university worked with Oracle Consulting to design and implement a business intelligence and data warehouse solution using Oracle Business Intelligence Enterprise Edition and Oracle Data Integrator.

With Oracle Consulting, the university could actively participate in goal planning—creating a partnership that led to a seamless and successful integration. The new business intelligence environment enables users to pull detailed retention, progression, and graduation metrics and reports using the real-time dashboard. Also, with access to 10 years of information, users can identify patterns and trends characterizing successful students, as well as drop outs, enabling CSU’s educators and administrators to make more informed decisions, better target troubled students, and enact changes to entice students to stay through graduation. Just days after system go-live, the university’s president gained valuable insight into student retention trends that belied earlier assertions.

“Partnership was a key ingredient in Columbus State University’s decision to choose Oracle. Oracle Consulting worked closely with our internal resources to deliver a comprehensive data warehouse and business intelligence solution that perfectly meets our needs and will enable our leadership to make valuable decisions related to student retention, progression, and graduation.” –– Abraham George, Chief Information Officer, Columbus State University

Oracle Customer:

Columbus State University

Columbus, Georgia

www.columbusstate.edu

Industry: Education and Research



Enterprise Edition



COLUMBUS STATE UNIVERSITY

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• Implement a dynamic dashboard providing users with access to real-time information for reporting and decision-making

• Identify patterns and trends characterizing successful students, as well as drop outs, enabling CSU’s educators and administrators to make more informed decisions, better target troubled students, and enact changes to entice students to stay through graduation

Solutions

• Worked with Oracle Consulting to successfully design and implement a business intelligence environment to measure student retention, progression, and graduation metrics

• Used Oracle Data Integrator to create a single knowledge repository—which brings together the student information system, facility management, and PeopleSoft applications—and presented this information using Oracle Business Intelligence Enterprise Edition, generating may reports in real-time that used to take one week or more

• Used the solution’s business intelligence capabilities to understand successful students’ characteristics, as well as the patterns and reasons why students leave or do not graduate, enabling CSU’s educators and administrators to better target students and enact changes to entice students to stay through graduation

• Provided the University System of Georgia with timely and accurate reports on retention, progression, and graduation metrics, meeting the “Complete College Georgia” transparency requirements

• Provided leadership and decision makers—including cabinet members, deans, department heads, and the university president—with real-time insight into enrollment data

• Enabled staff to drill down enrollment, retention, and graduation data by college, department, degree, majors/minors, ethnicity/student profile, undergraduate credit hours, and faculty head count to identify recurring trends and support decision-making

• Simplified end-user reporting with the solution’s real-time dashboard, eliminating the need for users to submit report requests that often took weeks to fill out and would slow down the system

• Analyzed student retention, progression, and graduation metrics to understand how effective the university is at helping students reach their academic goals and take actions to improve in the necessary areas

• Worked with Oracle Consulting to build the analytics environment, based on the university president’s process improvement initiative, which defines key performance indicators related to academic affairs and student performance

• Used the executive dashboard to analyze enrollment data from the past ten years to determine trends, such as top degrees, highest drop-out majors, and graduation rates per semester and year—with the ability to export this data into Word, PowerPoint, or portable document format (PDF)


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• Integrated information from student surveys into the data warehouse to understand how freshman are enjoying their roommates, food, classrooms, and overall experience, enabling faculty to pinpoint dissatisfaction areas and proactively intervene to ultimately improve the 29%, first-year student dropout rate

Why Oracle

Columbus State University had a great existing relationship with Oracle and knew only Oracle could deliver a robust solution that could grow with its needs. Further, Oracle Consulting offered the university a strong, reliable partner who understands how best to implement data warehousing and business intelligence solutions for higher education.

“Oracle was ingrained in our DNA as we were using multiple Oracle applications through state contract and running on Oracle Database 11g. It was natural to expand with Oracle, and Oracle Consulting’s deep expertise made this expansion possible,” said Abraham George, chief information officer, Columbus State University.


Oracle Consulting leveraged the Oracle Unified Method (OUM) implementation methodology and worked closely with CSU’s functional and technical staff, from requirements gathering, through design and implementation. Combining Oracle Consulting’s expertise with CSU’s staff provided a cohesive implementation team. The university implemented phase one—focusing on academic affairs and student performance—over a five month period, on time and on budget. The university is working on phase two, which will focus on finance, human resources, and predictive analysis.


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Kyoto Prefecture Has Disaster Recovery Site with Real-Time Remote Backup, Can Recover Critical Business Systems in Two to Four Hours

Kyoto Prefecture is one of Japan’s 47 prefectures––government bodies charged with the oversight of the region’s administrative functions. Kyoto Prefecture is composed of six districts and 26 municipalities. Approximately 2.6 million people live in the prefecture.

Since 2009, local municipalities in the prefecture have participated in a cloud computing trial instigated by Japan’s Ministry of Internal Affairs and Communications. The initial goal of the local government initiative was to use cloud computing as the backbone for e-government and to streamline operations by sharing documentation systems. These systems would be housed in a common data center, and municipalities would access them using a governmentwide network.

As part of the trial, Kyoto Prefecture took part in a project to demonstrate data center functions, the interconnectivity between different data centers, and application integration.

The prefecture implemented Oracle GoldenGate, Oracle VM, and Oracle Database with Real Application Clusters to demonstrate how the document-support system could be backed up remotely and restored in real time within a virtual environment. Kyoto Prefecture proved it was possible to restart an operating system and application in 10 minutes in a virtual environment, and that critical business systems supporting document management and decision-making functions could be recovered within two to four hours of a disaster.

Move to E-Governance

“Using Oracle GoldenGate and Oracle Real Application Clusters, we proved it was possible to remotely back up different operating systems and databases in real time. This ensures our systems can be swiftly restarted in the event of a natural disaster, which is critical if we are to provide emergency services to the public.” –– Masato Hirose, Section Manager, Information Policy Division, Department of Policy Planning, Kyoto Prefecture

Oracle Customer:

Kyoto Prefecture

Kyoto, Japan

www.pref.kyoto.jp

Industry: Public Sector


Employees: 29,105



• Oracle Database


• Oracle VM

In 2004, the Policy Planning Division of Kyoto Prefecture created an e-government promotion department. The department developed 14 systems and relevant tools as part of a three-year plan to establish e-government practices. The project also involved extensive business process re-engineering, including staff training.

Almost all 14 systems became operational in 2007, and business reforms yielded concrete results, including greater transparency into procedures, such as tax processing and welfare payments; real-time status updates; and standardization of processes, such as human resources, payroll, and general administration. Gradually, the prefecture moved to a new style of management that enabled better staff development and improvements in the IT infrastructure rebuilding process.

In 2008, Kyoto Prefecture embarked on its next project: adopting a structured approach to data management. At that time, each of the prefecture’s divisions used its own systems, and this was inefficient, expensive to maintain, and prevented data sharing.

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By integrating systems and managing data in a structured manner, the prefecture hoped to invert conventional practices so that, instead of linking data to services, it would link services and activities to data.

“Managing data in this way enabled us to see a clear flow of services, and we currently run our systems in a structured manner,” said Masato Hirose, section manager, information policy division, department of policy planning, Kyoto Prefecture.

Adoption of Cloud Computing

In parallel with the system integration initiatives in progress at Kyoto Prefecture, the Ministry of Internal Affairs and Communications was working to establish a cloud computing environment for local municipalities. In 2009, the Ministry invited Kyoto Prefecture, Hokkaido Prefecture, and Saga Prefecture to participate in the cloud computing trial. Kyoto Prefecture was asked to demonstrate remote data backup, quick system recovery, and flexible system expansion within a virtual environment.

To do this, the prefecture used its data center in Hokkaido as a remote site, which is situated about 1,200 kilometers to the north of Kyoto. It then attempted to show it was possible to synchronize and back up data held in its document support system in Kyoto with the Hokkaido data center, and do it in real time. The experiment aimed to see if and how quickly business systems could be recovered during normal operating times, as well as in the event of a natural or manmade disaster, and to ensure disaster recovery sites could continue to function during and after the disaster.

Backup Efficiency Improved

Conventional backup practices require a one-to-one approach supported by large servers, as well as production systems, which is expensive and time-consuming in terms of building a database infrastructure.

In the data center proof-of-concept, Kyoto Prefecture ran multiple versions of Oracle Database on different versions of the Microsoft Windows and Linux operating systems. Oracle GoldenGate was implemented to enable the prefecture to replicate business data (such as taxation information) in different environments, such as Oracle Database on Linux or Oracle Database on Microsoft Windows, so that fewer servers would be needed at the backup site. This created a way to back up heterogeneous environments in an integrated manner in real time. A virtual private network connected the data center in Kyoto with the facility in Hokkaido.

“We proved that it was easy to conduct integrated backup using Oracle GoldenGate,” said Kouhei Kawaguchi, assistant manager, information policy division, policy planning department, Kyoto Prefecture. “This enables us to back up data to a remote site in real time, ensuring we do not lose critical information––such as residents’ addresses, contact information, business data, and taxation details––in the event of an earthquake or a fire, and that we can assist citizens during emergencies.”

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Full System Recovery in Two to Four Hours

Kyoto Prefecture implemented Oracle VM and Oracle Database with Real Application Clusters at the Hokkaido data center to see if it was possible to scale databases in a cloud computing environment. The prefecture found that one physical server could scale up to run three virtual servers, ensuring additional servers could be easily provisioned if extra processing power was needed. Combined with the clustered database framework, this provides Kyoto Prefecture with a flexible, scalable, and highly available disaster recovery environment.

“We also discovered we could restart operating systems and applications in the virtual environment in just 10 minutes,” said Kawaguchi. “We were able to confirm that we can recover all our business systems within two to four hours, even in the event of a large-scale natural disaster.”

Virtualization has also provided Kyoto Prefecture with the ability to migrate and restart its database and systems in another physical location. This means the prefecture can quickly resume providing services to citizens following an earthquake or tsunami, as it can restore systems in a safe area if its main data center or backup facility is affected.

“Operating a backup site when conditions are normal may require double the investment,” said Kawaguchi. “On the other hand, a virtual backup infrastructure requires a small initial investment and minimum operating costs. This means we can keep costs down but still manage risk, as we can quickly deploy servers and scale up during emergency situations.”

Challenges

• Transfer data in different environments, such as Oracle Database on Linux or Oracle Database on Microsoft Windows, to a backup site

• Minimize the time and cost of backups, while managing the risk to the prefecture if business systems fail

• Ensure that in the in case of an emergency, business systems immediately fail over to a remote server and full administrative functions are recovered

Solutions

• Restarted operating systems and applications in the virtual environment in 10 minutes

• Recovered critical business systems within two to four hours, even in the event of a large-scale natural disaster, such as an earthquake or tsunami

• Improved backup efficiency by enabling data to be replicated in different environments, and by backing up heterogeneous environments in an integrated manner in real time

• Ensured citizens’ services can be quickly resumed in the event of a disaster, using the flexible virtualized system to migrate and restart the database and systems in a safe location

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• Enabled data to be backed up to a remote site in real time, ensuring critical information is not lost in the event of an earthquake or a fire

• Allowed extra servers to be provisioned on demand, as Oracle VM enables three virtual machines to be run on one physical server

• Kept operating costs to a minimum while still managing risk, as the virtual backup infrastructure requires only a small initial investment and can be quickly scaled up

Why Oracle

Kyoto Prefecture was attracted to Oracle GoldenGate because the software enabled data to be replicated in different environments, enabling the prefecture to back up heterogeneous environments in an integrated manner. In addition, Oracle was a proven solution, with the vendor providing many cases in which Oracle VM and Oracle Real Application Clusters had delivered tangible results for customers.

“We believed Oracle could provide us with a one-stop service,” said Kawaguchi.


Kyoto Prefecture undertook the data center synchronization experiment in October 2010, after spending some months building the required infrastructure, implementing the Oracle technology, and completing the network connections between the Kyoto and Hokkaido data centers.

Advice from Kyoto Prefecture

Ensure your IT team is knowledgeable about your implementation project, is fully trained at all levels, remains committed to completing the project, and works to resolve any problems, even if they fall outside the original project scope.

KYOTO PREFECTURE

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National Informatics Centre Centralizes 250 Mil-lion Vehicle and Driver Records, Improves Service Quality, and Increases Revenue by up to 50%

• Consolidate vehicle and driver information held in more than 1,000 regional databases into state registers and a single, national register

• Enhance data quality to ensure the accuracy and consistency of reports used for decision-making

• Provide 24x7 data services without shutting down the system and disrupting business operations

• Ensure data integrity in the event of a disaster at RTOs

• Allow faster and more effective access to driver and vehicle records for law enforcement authorities

• Eliminate citizen dissatisfaction with long registration lines and license issuance times

• Relieve staff burden to check driver and vehicle information when preparing reports and interdepartmental communications

• Improve the ability to track vehicles as they move from region to region across India

• Reduce the risk of illegal acts, such as bogus registrations and nonpayment of fines

Challenges

The Government of India’s National Informatics Centre (NIC) is the primary supplier of technology services to government agencies across the country. Established in 1976, the organization provides a national network that serves as the backbone and support for e-governance projects that touch virtually every citizen in the country.

To provide vehicle registration and driver’s licensing services, India has more than 1,000 regional transport offices (RTOs) across the country. The offices undertake vehicle inspections, issue plate numbers and registration tags, provide driver’s licenses, and collect vehicle taxes and traffic fines. Until two years ago, each RTO maintained its own database, containing details of all vehicles and registered drivers in its area. In 2011, the Government of India decided to centralize these records and asked NIC to oversee the project.

NIC selected Oracle Data Integrator to feed all driver and vehicle records in RTO databases into state-based databases (state registers), then into a single, national database (national register). These records can now be accessed in real time, compared to taking days previously, improving the quality of service to citizens, law enforcement agencies, businesses, and other government agencies. NIC has also reduced the total cost of database ownership by improving data back up and introducing new information services for enforcement staff and citizens, which has increased revenue by up to 50%.

“Oracle Data Integrator offered the most cost-effective method of centralizing millions of vehicle and driver records stored in different databases across the country. We have significantly improved the quality of services delivered to citizens and agencies by enabling real-time data sharing, rather than waiting days for hard-copy documents, and we have increased revenue by up to 50%.” –– Dr. Mahesh Chandra, Deputy Director General, National Informatics Centre

Oracle Customer:

National Informatics Centre

New Delhi, India

www.nic.in

Industry: Public Sector

Employees: 5,000




NATIONAL INFORMATICS CENTRE

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• Centralized more than 250 million vehicle and licensing records from more than 1,000 databases across the country into 35 state registers and 1 national register

• Increased revenue by up to 50%, by enabling staff to use state and national registers to track drivers with outstanding payments, even if they have moved to another state

• Improved citizen satisfaction by reducing processing time for tasks, such as renewing driving licenses and certifying vehicle registrations from three days to one day

• Shortened the waiting time for services, such as paying permit fees and road taxes, from up to four hours to 20 minutes, by introducing online applications and payments

• Reduced the error rate for processing driver’s licenses and vehicle registrations from 10% to less than 1%, as citizens can complete applications themselves rather than involving a third party

• Enabled real-time sharing of vehicle and driver data with law enforcement authorities, rather than waiting days for paper records to be sent by post

• Cut staff administration costs by enabling transport offices to quickly search for vehicle and driver data in a single register, which will eventually contain the details of 120 million drivers across the country

• Lowered total cost of ownership by introducing new, information services for enforcement staff and citizens, and by easily replicating data at regular intervals, rather than investing in dedicated hardware and software

• Ensured departmental data is available 24x7 and can be easily viewed using dashboards and scoreboards, enabling efficient query and analysis, with information to be shared with police or insurance companies

• Shortened recovery times and ensured 100% data replication in the event of a disaster, by using Oracle Data Integrator’s scheduler agents to regularly feed updates in RTO databases to state registers and vice versa

• Increased the accuracy and reliability of vehicle and driver data through rigorous data cleansing and deduplication techniques, ensuring the accuracy of reports generated to support decision-making

• Improved services by introducing online fee payments, license applications, RTO appointments, and status tracking, minimizing the need for citizens to physically visit RTOs

• Enhanced productivity and staff satisfaction by automating report generation and interdepartment communications, freeing more employees to provide face-to-face citizen services

• Minimized illegal activities by enabling enforcement officers to access both state and national registers to instantly authenticate driver and vehicle details

Solutions


82

Why Oracle

NIC had used Oracle products, including Oracle Database, in a range of areas for more than 10 years. The organization’s experience with the software gave it the confidence that Oracle Data Integrator could deliver a single, centralized database using information drawn from more than 1,000 RTOs across the country.

“Maintaining information in small databases held by each RTO was simply not an efficient way of operating,” said Dr. Mahesh Chandra, deputy director general, National Informatics Centre. “After reviewing a range of options, we decided to use Oracle Data Integrator as the solution had the robustness and scalability to support the large-scale nature of the project.”


NIC took advantage of Oracle Data Integrator’s built-in knowledge modules to help streamline the task of centralizing data from a range of smaller databases, including Oracle Database and Microsoft SQL.

“Oracle Data Integrator enabled us to pull vehicle, driver, and license details from many different places into state-based registers,” said Chandra. “From there the data was fed into a single national database. The result is a much more effective system that can better support government, law enforcement, and citizens.”

NIC worked with Oracle Consulting during the Oracle rollout. The knowledge module was customized before the data was transferred into state registers and the national PostgreSQL database. The transfer process will be completed in 12 months.

“We realized we had a complex task on our hands, with a very large number of records stored in multiple types of databases across more than 1,000 locations,” said Chandra. “However, through the use of Oracle Data Integrator, we were able to centralize this data and provide faster, more efficient access to driver and vehicle information. The solution has made a significant, positive difference to government and law enforcement processes.”


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ICON plc Reloads Data Warehouse in Three Hours, Delivers Near-Real-Time Management Information, and Provides Daily Drug-Trial Updates to Sponsors

ICON plc is a global provider of outsourced development services to the pharmaceutical and biotechnology industries. The company specializes in the strategic development, management, and analysis of programs that support clinical development—from compound selection to phase I-IV clinical studies. The company manages large amounts of data, and wanted to more quickly, accurately, and automatically share updates to clinical trials and other activities with its sponsors by consolidating data from multiple sources into one location.

The company implemented Oracle Data Integrator Enterprise Edition to pull updated clinical trials statistics and management intelligence from multiple Oracle and third-party systems into its data hub. Replacing manual processes with Oracle Data Integrator’s automated extraction, synchronization, and transformation tools has cut data integration costs, improved handling speeds, increased IT team productivity, and boosted decision-maker efficiency in all functions, as the new solution can reload thousands of data tables and completely refresh the data warehouse in less than three hours. Following the adoption of Oracle Data Integrator as the enterprisewide platform for all data integration requirements, ICON is now using the solution to improve its competitive advantage by making up-to-date trial statistics available to their clinical research sponsor organizations on a daily basis.

ICON uses outputs generated by Oracle Data Integrator to make consolidated, consumable intelligence available for reporting to its employees in functional areas, ranging from human resources and financials, to clinical operations in near real time. Approximately 1,000 employees, 10% of the company’s workforce, use the Oracle Business Intelligence Enterprise Edition interface on a daily basis to make informed decisions, based on timely, accurate data. With the addition of Oracle Data Integrator, the company can now build data marts that give specific user communities, or individual teams, essential insights relevant to their particular project or line of business.

ICON is also using Oracle Data Integrator to help its customers accelerate drug development by making clinical trials statistics available on a daily basis. The company uses intelligence extracted using Oracle Data Integrator to make up-to-date reports on subjects enrolled to date, and monitoring activity at each trial site available to sponsors. Data is refreshed every 24 hours and automatically made available to sponsors. Oracle Data Integrator’s high performance and low latency facilitates this new service and will help sponsors complete trials faster by identifying anomalies at an early stage, enabling prompt rectification, minimizing delays, and helping secure the maximum licensing time for new drugs. This new service also improves efficiencies for ICON by reducing sponsor information requests.

“Oracle Data Integrator enables us to align clinical trials intelligence with the information needs of our sponsors. It helps differentiate ICON’s services in an increasingly competitive drug-development industry.” –– Diarmaid O’Reilly, Enterprise Data Warehouse Manager, ICON plc

Oracle Customer:

ICON plc

Dublin, Ireland

www.iconplc.com

Industry: Life Sciences


Employees: 10,000



Enterprise Edition

Oracle Partner: Sonra

www.sonra.io

ICON PLC

84

ICON is planning to further enhance the value of its new offering by providing sponsors with self-service access to data on their clinical trials via a portal built using Oracle WebCenter Portal. The portal will also enable drug companies to use Oracle Business Intelligence Enterprise Edition to analyze trial information themselves, generate reports as required, and respond faster to requests for information.

Why Oracle

ICON chose Oracle Data Integrator Enterprise Edition following a proof of concept that demonstrated its scalable integration capabilities in complex heterogeneous data environments.

“Oracle Data Integrator offered an industry-leading, low-latency, high performance solution that was pre-integrated with our existing Oracle technology stack. It enabled us to combine real-time data movement, synchronization, and transformation into a unified platform,” said Diarmaid O’Reilly, enterprise data warehouse manager, ICON plc.


ICON implemented Oracle Data Integrator in line with Oracle’s information management reference architecture, which helps IT managers derive maximum benefit from their data by exploiting unstructured and semistructured data to gain new business insights.

Partner

Oracle partner Sonra’s expertise in Oracle Data Integrator helped ICON load data to its master data hub, enterprise data warehouse, internal and client-facing data marts, and sponsor integration XML files. The company’s in-depth knowledge of Oracle Data Integrator, combined with its knowledge of data warehousing architecture at an enterprise level, enabled ICON to carry out one of the largest implementations of Oracle Data Integrator in Ireland. Sonra helped ICON cut the time to benefit and realize the full potential of its investment.

“We chose Sonra for the high caliber and unrivalled technical expertise of its consultants in data warehousing and ODI,” said O’Reilly. “Sonra has enabled us to greatly increase our knowledge and implementation of ODI. It continues to be one of our key partners in the development of our Oracle Data Warehouse.”

ICON PLC

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PSG Hospitals Replicates Data in Real Time, Accelerates System Performance by 90%, and Improves Data Accuracy

• Integrate multiple disparate systems to manage reporting and analyze clinical services to improve enterprise data visibility across hospital training departments, such as physiotherapy and nursing

• Improve accuracy and efficiency of reporting processes for student training and assessments by eliminating system downtime and enhancing data security

Challenges

PSG Hospitals is a 900-bed, multispecialty teaching hospital located in the state of Tamil Nadu, India. The campus has medical, nursing, physiotherapy, and pharmacy colleges with nearly 2,000 students.

• Accelerated data retrieval by 90%, enabling rapid access to training and medical reports with Oracle GoldenGate’s real-time data integration for the data warehouse

• Improved database performance by up to 90% for 100 internal users, enabling rapid retrieval of information, such as medical training records

• Enhanced accuracy by automating data consolidation from multiple systems in real time with Oracle GoldenGate across numerous medical training departments, including physiotherapy

• Delivered access to real-time enterprise data and reporting through management and staff dashboard, slashing reporting time and improving insight into medical training and performance status

• Eliminated system downtime and improved information security through Oracle GoldenGate’s zero-downtime migration for medical reporting databases

Solutions

“PSG Hospitals has successfully partnered with Oracle for more than 15 years, so we knew the best solution for our business was selecting Oracle GoldenGate with Oracle Database to consolidate our disparate systems and improve data integrity. We have improved data accuracy, accelerated data retrieval by 90%, and achieved real-time replication for medical records and information.” –– R.K. Selvakumar, Senior Database Administrator and Head of Department - IT, PSG Hospitals

Oracle Customer:

PSG Hospitals

Tamil Nadu, India

www.psghospitals.com

Industry: Healthcare

Employees: 4,000


• Oracle Database


Oracle Partner: Cambridge Technology Enterprises

www.ctepl.com

Why Oracle

PSG Hospitals selected Oracle based on a successful relationship of more than 15 years.

“We were the first company in the region to work with Oracle and have had a successful partnership for many years,” said R.K. Selvakumar, senior database administrator and head of department - IT, PSG Hospitals. “We did not consider any competitors, as we were comfortable with Oracle. We are satisfied with performance and Oracle’s ongoing support and expertise.”

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PSG Hospital began the implementation for Oracle GoldenGate in November 2012 and completed it on time. The system went live in January 2013.

Partner

PSG Hospital engaged Oracle partner Cambridge Technology Enterprises to manage implementation, coordinate testing with its IT team, and provide training to 100 staff members from PSG Hospitals.

“Cambridge Technology Enterprises provided support during the implementation,” Selvakumar said. “The team helped us to achieve database performance benefits and improve our information management with Oracle GoldenGate.”

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AkzoNobel Decreases Total Cost of Database Ownership by Around 50% and Improves Produc-tivity 50% to 100%, Following Faultless Migration

• Upgrade the database system containing all production data used in business intelligence, supply chain management, and enterprise core component systems, with zero downtime to ensure full, business continuity

• Ensure an easier roll-out for the entire production system in new countries by using copies of the production database for testing purposes

• Lower total cost of ownership by reducing costs of back-up, storage, and database maintenance

• Improve overall productivity for customer service and monthly reporting systems by enhancing database performance, allowing for faster order entries and searches for information to answer customers’ questions

Challenges

AkzoNobel is the largest paint and coating company in the world and a major producer of specialty chemicals. With operations in more than 80 countries, AkzoNobel is a Global Fortune 500 company. Its products protect buildings and infrastructures around the globe and promote safety and good health, while bringing color to the world and furnishing homes and offices. In addition to paints and coatings, AkzoNobel’s chemicals serve as essential ingredients in everything, from ice cream to asphalt, soup to soap, and plastics to paper.

AkzoNobel wanted to upgrade its entire Oracle Database 10g infrastructure to Oracle Database 11g with zero downtime to ensure business continuity. In addition, the company wanted to reduce its total cost of database ownership and ensure an easier roll-out for the entire production system in new countries.

Following the upgrade, AkzoNobel reduced its total cost of database ownership approximately 50% by compressing storage from 3.7 to 1.8 terabytes. In addition, it enhanced productivity for several tasks, such as monthly reporting and customer service, by as much as 100%.

• Ensured full business continuity with zero downtime, while upgrading to Oracle Database 11g using Oracle GoldenGate

• Enhanced production system deployment in 15 new countries by using database copies for realistic testing without interfering with the live production database

• Reduced total cost of ownership approximately 50% by compressing storage from 3.7 to 1.8 terabytes and lowering database backup costs

Solutions

“Oracle ensured a risk-free migration with zero downtime, which resulted in better performance and cost savings. Oracle Database 11g has enhanced our operations immensely.” –– Rob Van Vliet, Manager Technical Services, AkzoNobel

Oracle Customer:

AkzoNobel

Amsterdam, Netherlands

www.psghospitals.com

Industry: Chemicals


Employees: 57,000




AKZONOBEL

88


Preparations in the first phase took approximately six months. It then took AkzoNobel approximately two months to complete the actual migration and compression for all 21 systems.

• Improved productivity for several tasks by 50% to 100%, such as for mobile order picking, by allowing customer orders to be automatically picked from the shelves; monthly financial and productivity reporting; and customer service, due to the ability to enter orders and answer customer queries more quickly

• Reduced time to dialog with the database from approximately 800 milliseconds to 450 milliseconds for more than 8,500 users, even during peak usage periods, when there are 1,400 concurrent users

AKZONOBEL

Oracle Corporation

Worldwide Headquarters

500 Oracle Parkway

Redwood Shores, CA

94065

U.S.A.

Worldwide Inquiries Phone

+1.650.506.7000

+1.800.ORACLE1

Fax

+1.650.506.7200

oracle.com

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