INFORMATION. INTELLIGENCE. INNOVATION. - BAI

LEARNING &DEVELOPMENT

INFORMATION. INTELLIGENCE. INNOVATION.

MORTGAGE SERIES 42013 COURSE CATALOG

M O R T G A G E S E R I E S • 2 0 1 3 C O U R S E C A T A L O G 2

LENDING LAWS AND REGULATIONS

TRAINING SOLUTIONS

FINANCIAL PRODUCTS/SERVICES LAWS AND REGULATIONS

CORPORATE COMPLIANCE LAWS AND REGULATIONS

FINANCIAL INSTITUTION ACTIVITIES

HUMAN RESOURCE ISSUES

BSA/ANTI-MONEY LAUNDERING LAWS AND REGULATIONS

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TABLE OFCONTENTS


OUR NEW COURSE CATALOG

s impl i f ies assigning

training and al igns with

new mortgage

regulat ions.

1 1 5 S . L A S A L L E S T R E E T, S U I T E 3 3 0 0 C H I C A G O , I L 6 0 6 0 3 - 3 8 0 1 • L E A R N B A I . O R G

To request a demo click HERE or contact us at [email protected] or call 800.264.7600.

http://www.bai.org/leadcapture/dynamic.aspx?code=LDRequestLMS30Demo05122010&email=no

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Mortgage lenders are in unfamiliar regulatory territory, and BAI has created a new offering to prepare your employees to understand regulatory requirements and their role in ensuring your organization’s compliance.

BAI offers an online Learning Manager System where your employees can access training courses designed by compliance professionals specifically for mortgage lenders. We help you set up your training program and have a team dedicated to supporting our customers at all stages of the training process. Our Learning Manager simplifies assigning, tracking and reporting compliance training, making things easier for administrators new to compliance training.

BAI Learning & Development COMPLIANCE TRAINING S IMPL IF IED.

• Assign and track employee training

• Automate reminders and reports

• Modify or design your own courses

• A BAI specialist will assist in creating and implementing your training program

• A dedicated Relationship Manager ensures your program evolves with your training needs

• Customer Support Services provides ongoing technical support

LEARNING MANAGER SYSTEM

CUSTOMER AND TECHNICAL SUPPORT

• 100+ interactive, up-to-date, online courses

• Developed by a team of regulatory compliance experts, including CRCMs and CRPs

• Mortgage lender specific courses: Reg Z, Fair Lending, RESPA

MORTGAGE SERIES COURSEWARE

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BAI customers enjoy complimentary access to L&D Connect®, an online customer community connecting peers from more than 1,500 BAI customer organizations. Our webinars, whitepapers and regulatory alerts keep you informed of the latest compliance changes affecting mortgage lenders.

Tools and Resources

Ensure you are aware of new regulatory announcements

and key dates

Addressing hot topics in regulatory compliance and training

DISCUSSION FORUMS

Where peers in the compliance industry can connect to one

another and share ideas

WEBINARS & WHITEPAPERS

REGULATORY ALERTS

• 130+ courses to enhance employees’ soft skills

• Topics range from business communication to customer relationship management and more

• Courseware furthers employee professional development

ALSO AVAILABLE: PROFESSIONAL SKILLS


LENDING LAWS AND REGULATIONS4

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REGULATION B

20026MReg B: An Overview30 minute tutorialThis course, recommended for new hires and loan personnel, provides a better understanding of prohibited discrimination, loans that apply to Reg B, and types of lenders who must comply with this regulation.

20027M Reg B: Nine Prohibited Discrimination Factors90 minute tutorialThis course, recommended for loan personnel, teaches ways to identify the definition of discrimination as it pertains to Reg B and the financial industry, and recognize the nine types of discrimination described under Reg B.

20028M Reg B: Prescreening, Cosigners and Disparate Treatment60 minute tutorialThis course, recommended for loan personnel, addresses violations regarding prescreening, the definition of cosigners, recognition of properly secured loans, comprehension of disparate treatment on a prohibited basis, and the effects test.

20029M Reg B: Notification Requirements30 minute tutorialThis course, recommended for loan personnel, will teach about the notification process, counteroffers and when they should be made, what constitutes a loan application and a withdrawn application, and the steps to take when information is missing.

20030M Reg B: Credit and Loan Handling60 minute tutorialThis course, recommended for loan personnel, addresses how Reg B affects small and large business loans, what information must be gathered for eligibility, when it’s appropriate to gather credit information on a spouse, and the requirements for providing copies of an appraisal.

FAIR LENDING

20072M Fair Lending: Basic Topics and Terms90 minute courseThis course, intended for lending, lending secretaries, individuals who receive or give loan applications, and compliance personnel, addresses how to apply fair lending laws and regulations on the job, including the Equal Credit Opportunity Act and the Fair Housing Act. The course also examines different types of discrimination, what your institution can do to prevent discrimination, and the reputational risk impact of fair lending violations.


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20073M Fair Lending: Implementation, Monitoring and Review90 minute tutorialIn this course, intended for lending management, management, senior management, legal, and compliance, you will learn how implementing a fair lending program improves compliance. The course addresses all of the teams, policies, and procedures that are involved in a fair lending performance review, the components of a fair lending monitoring system to evaluate day-to-day activities, how regulators measure enforcement penalties in the event of a violation, and the reputational risk impact of a fair lending violation.

REGULATION Z

20332M RML: Complying with Reg Z 60 minute courseUpon completion of this course, recommended for mortgage lending personnel, students will be able to identify the background and purpose of Reg Z, indicate the key elements of a disclosure statement, and determine when disclosures are required.

20039M Reg Z: Purpose and Application120 minute tutorialIn this course, intended for all mortgage lending personnel, you will learn how to define the purpose of Reg Z, recognize when and where Reg Z applies, identify the penalties that occur from failure to comply with Reg Z, determine the difference between open-end and closed-end loans, identify key requirements of Reg Z, understand the requirements regarding the transfer of mortgage loans, and recognize Reg Z’s rules regarding advertising.

20040M Reg Z: Closed-End Credit Disclosures120 minute tutorialIn this course, intended for all lending personnel, you will learn how to identify the Annual Percentage Rate and the disclosure rules relating to it, recognize the finance charge and the corresponding disclosure rules, identify the amount financed and the appropriate disclosures, and recognize what other disclosures exist and the rules that pertain to them.

20041M Reg Z: Open-End Credit Disclosures90 minute tutorialIn this course, intended for all lending personnel, you will learn to identify what information must be included in disclosures and what open-end credit disclosures are, indicate what comprises Annual Percentage Rate disclosures, determine the information required in new loan disclosures, and recognize what information is included in periodic statement disclosures.

20042M Reg Z: Real Estate Lending Disclosures180 minute tutorialIn this course, intended for consumer lending personnel, especially residential mortgage lenders and home equity lenders, you will learn how to define the right of rescission, understand provisions for loans secured by real estate, understand additional disclosures for Section 32 loans, and describe reverse mortgages.


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20500MHPML - The Escrow Rule 30 minute tutorialThis course, intended for mortgage lenders and anyone else associated with mortgage servicing, examines the criteria that makes up a HPML, the escrow requirements for HPMLs, and exemptions from these escrow requirements.

RESPA

20329M RML: Complying with the Real Estate Settlement Procedures Act 60 minute tutorialThis course, recommended for lending personnel, provides an overview of the Real Estate Settlement Procedures Act. After describing the purpose of RESPA, it outlines the procedures that lenders must follow and the information that lenders must provide to applicants. It also provides examples of common RESPA violations and types of mortgages that are exempt from RESPA.

20330M RESPA: Introduction and Applicability30 minute tutorialThis RESPA course, recommended for loan personnel, provides a quick introduction to RESPA. It explains when RESPA applies to a loan and outlines the exceptions to RESPA’s coverage.

20331M RESPA: Key Disclosures and Procedures 60 minute tutorialThis course, recommended for loan application personnel, discusses key disclosures required by RESPA. It provides the details and purpose of the Good Faith Estimate (GFE), demonstrates how to use the Settlement Costs Booklet, and outlines how to prepare the HUD-1/1A. It also outlines additional disclosures and requirements under RESPA.

FLOOD DISASTER PROTECTION ACT

20011M RMR: Complying with the Flood Disaster Protection Act 30 minute tutorialThis course, recommended for mortgage lenders, is an overview of the FDPA, and covers the following topics: the purpose of the FDPA, how to comply with the FDPA, special situations, fees and violation penalties.


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HMDA

20038M HMDA: Fundamentals and Beyond90 minute tutorialIn this course, intended for residential mortgage lending personnel, you will learn to identify the purpose of HMDA and explain why it is important for fair lending, describe the pieces of information that a financial institution must make public, outline the conditions that govern whether or not a financial institution must file a LAR, list the pieces of information that a financial institution must collect in order to be in HMDA compliance, demonstrate an understanding of the various sections of the Loan Application Register, and use the information in a scenario to complete a hypothetical Loan Application Register.

20390MHMDA: Basic Information30 minute tutorial This course, recommended for mortgage loan personnel, looks at the basic issues surrounding HMDA, including the rationale for the law, how to determine whether HMDA affects your financial institution, and the kinds of information covered financial institutions must collect.

20391MHMDA: Basic Compliance30 minute tutorial This course, recommended for mortgage lending personnel, focuses on compliance issues surrounding the Home Mortgage Disclosure Act (HMDA). Specifically, it lists the information that institutions must collect, describes the procedure to complete the Loan Application Register, and details the information that institutions must make public

20392MHMDA: Loan Application Scenarios30 minute tutorial In this interactive course, intended for mortgage lending staff, especially those responsible for filling out the Loan Application Register (LAR), learners will apply their HMDA training by examining four different hypothetical situations that an MLO might face and use this information in completing a mock LAR.

HOME EQUITY LOANS

20093M Lending: Home Equity Loans60 minute tutorialThis course, intended for all lending personnel, addresses the reasons home equity loans are so popular, the different features of home equity loans, ways to better comply with regulations related to lending, the information to gather from a potential customer, and how to make well-informed loan decisions.

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20123MAdvertising: Home Equity Loans and Lines of Credit 60 minute tutorialMake sure your institution’s advertising and promotional efforts meet compliance standards for this popular consumer product by learning about home equity lending products and the associated compliance issues. This course, intended for employees who are involved with home equity marketing, outlines the Truth in Lending Act’s unique requirements for marketing home equity loans and HELOCs, and identifies the triggering terms that require additional disclosures.

PREDATORY LENDING 20207M HOEPA: Protecting Against Predatory Lending30 minute tutorialThis program, designed for mortgage lending personnel, will help ensure your institution stays in compliance, as you learn to determine whether a loan qualifies as “high-cost,” what disclosures you must make and when you must make them, and what loan terms and lending practices are either restricted or prohibited. 20109M Predatory Lending Awareness 30 minute tutorialThis course, intended for all lending personnel, will help you to differentiate between good subprime lending and predatory lending, determine the risks predatory lending poses to financial institutions, recognize how to help your financial institution avoid predatory lending, and identify the most common predatory lending practices.

SERVICEMEMBER’S CIVIL RELIEF ACT

20084M Servicemember’s Civil Relief Act: The Basics30 minute tutorialIn this course, intended for loan personnel, you will learn why the Servicemembers’ Civil Relief Act was created and who it covers, how to handle existing loans, and how to comply with the Act.

SAFE ACT

20340M SAFE Act: Required Policy and Procedure45 minute tutorialThis course, recommended for mortgage lending staff and compliance officers, addresses the purpose of the SAFE Act and what it requires of MLOs and financial institutions, and the registration and renewal steps for MLOs.


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DECEPTIVE/ABUSIVE PRACTICES

20215MReg AA: The Credit Practices Rule30 minute tutorialAfter completing this brief tutorial, lenders will have a solid working knowledge of the four prohibited contract provisions, know when and how to notify cosigners of the nature and extent of their liability, and recognize prohibited charges, such as the “pyramiding” of late fees.

20208MElder Financial Abuse: Detection and Prevention30 minute tutorialThis program, intended for all employees, addresses some of the more common scams that occur at financial institutions, what “red-flags” to look for, and how most effectively to handle a situation in which an elderly customer is being victimized.

20380MUDAAP: An Overview60 minute tutorialThis course, recommended for any employees who deal with consumers, will explore what it means to be “abusive”, possible acts or practices that would now be considered abusive under this new standard, and steps you can take now to minimize your UDAAP risk.

20381MUDAAP: Regulation Between the Cracks30 minute tutorialThis course, recommended for management personnel, looks at existing enforcement UDAAP actions, and how financial institutions may make inferences from these actions as to what might pose UDAAP risks.

20382MUDAAP: Compliance Management Challenges30 minute tutorialThis course will look at some of the challenges that managers face in mitigating the UDAAP risk at their financial institutions. The course will examine the cultural changes brought about by UDAAP, the subjectivity involved in determining UDAAP, and the CFPB’s use of behavioral economics and data-driven supervision.

20383MUDAAP: How to Prepare Your UDAAP Program60 minute tutorialThis course, recommended for management personnel, examines the challenges and issues involved with designing your UDAAP compliance program. It lists the various elements of a model UDAAP program and describes the possible structures that your UDAAP program can take.


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HTM2012Q1 Hot Topics: UDAAP30 minute tutorialThis course, recommended for all employees, addresses the influence of the Dodd Frank Act’s addition of “Abusive” to Unfair and Deceptive Acts or Practices, thus creating “UDAAP.” This course describes what UDAAP states currently, which products and services it applies to, and what the CFPB may declare as deceptive, abusive, or unfair. The preparatory guidelines in this course will also help your institution prevent any future UDAAP violations.

HTM2011Q4Hot Topics: Dodd-Frank Update30 minute tutorialThis course, recommended for all employees, addresses the impact that the Dodd-Frank Act has had, and is having at its one-year point, and the agencies tasked with carrying out its provisions.

MARKETING

20339M Marketing: Understanding the Regulations90 minute tutorialThis course, intended for marketing personnel and management, addresses the basics of advertising; requirements for signage and solicitations in the lobby, by telephone, by electronic means, and by direct mail; provisions for triggering terms; rules that affect lending and consumer protection rules, such as FCRA and UDAAP.

APPRAISALS

20079M Appraisal Requirements: How to Comply60 minute tutorialThis course, intended for lending personnel, any personnel who deal with appraisals or appraisers, and appraisers themselves, addresses how to define appraisals and associated terms, the standards and requirements that institutions must follow, when appraisals are and are not required, who may conduct appraisals and evaluations, what evaluations are, when they may be used, and the requirements for such evaluations, and the standards of an appraisal and evaluation management program.

FDCPA

20117MFair Debt Collection Practices Act30 minute tutorialThis course, designed for lending personnel, provides a firm understanding of the purpose of the FDCPA and addresses which behaviors are deemed acceptable and unacceptable by debt collectors.


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FCRA AND THE FACT ACT

20055M FCRA: An Overview30 minute tutorialIn this course, intended for lending personnel, human resources personnel, and loss control and investigative personnel, you will learn why the FCRA exists, permissible uses of credit reports, and the process for enforcement of the FCRA.

20056M FCRA: Credit Reporting Regulations60 minute tutorialIn this course, intended for all lending personnel, human resources personnel, and loss control and investigative personnel, you will learn key definitions and rules that affect the Fair Credit Reporting Act, the timelines for how long certain contents may appear inside a consumer report, where an alert may need to be added to a consumer report, proper procedures that apply to agencies and financial institutions when assisting consumers with a consumer report request, distribution, or dispute, when notices for adverse actions, risk-based pricing, and opt-in/out should be sent to consumers, and the FCRA’s enforcement agencies and penalties for noncompliance.

20116M The FACT Act: Rules and Implications60 minute courseUpon completion of this course, intended for all lending personnel, human resources personnel, and loss control and investigative personnel, learners will be able to recognize and apply identity theft provisions, identify how the FACT Act can empower consumers to protect their credit reports and control the use of their information, and apply new standards of preserving the accuracy and integrity of consumer reporting information.

20401M FCRA and FACT Act: Game Show 45 minute classroom sessionUse this game show course to liven up FCRA and FACT Act training! Specially built for the classroom setting, this Jeopardy-like course was developed to test employee knowledge regarding all facets of FCRA and FACT Act compliance, with categories such as Identity Theft, Protecting Consumers, Notifications and Disclosures, Consumer Reporting Timelines, and Accuracy and Integrity. This course also includes an instructional guide for the host to help conduct the classroom session, and printable score sheets for students. With questions that utilize applicable employee scenarios, as well as standard procedures, your students will be excited about FCRA and FACT Act compliance and daily customer interactions!

CRA

20044M CRA: An Overview 30 minute tutorialThis course, intended for staff trainers, managers, auditors, compliance officers, and any employee exposed to this regulation, addresses the purpose of the Community Reinvestment Act, CRA’s relationship with low-to-moderate income neighborhoods, federal regulatory agencies that supervise most U.S. institutions, CRA institution categories, evaluation methods by institution type, the importance of each CRA rating, and the proper disclosure of the CRA evaluation.


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20045M CRA: Public File Requirements60 minute tutorialIn this course, intended for staff trainers, managers, auditors, compliance officers, and any employees exposed to this regulation, addresses performance evaluation methods and ratings under CRA, CRA required recordkeeping, CRA reporting requirements, the CRA Performance Evaluation, and what information is included in the public file and CRA Notice.

20046M CRA: How Compliance Is Monitored90 minute tutorialThis course, intended for staff trainers, managers, auditors, compliance officers, and any employee exposed to this regulation, addresses small institution performance standards, the differences between the lending, investment, and service tests, strategic plans, and what comprises a community development test.

MORTGAGE LENDING

20333M Laws and Regulations for Mortgage Lending45 minute tutorialUpon completion of this course, recommended for mortgage lenders, learners will be able to identify the history and purpose of major laws and regulations which concern residential mortgage lending. Learners will also be able to recognize lender requirements and best practices when providing disclosures and notification to applicants.

20334M Basics of Residential Mortgage Lending 60 minute tutorialThis course, recommended for mortgage lenders, introduces employees to basic principles and terms found in residential mortgage lending. It outlines the initial steps of the mortgage process and provides information on the categories of residential mortgage loans, such as government-insured loans and conventional mortgage loans. It also defines the different types of mortgage loan products and key mortgage documents like mortgages, deeds of trust, promissory notes, loan applications, and disclosures. Learners will also discover the various costs associated with purchasing a home and obtaining a residential mortgage loan, as well as how to do necessary calculations and determine amortization amounts.

20335M The Mortgage Lending Process60 minute tutorial Upon completion of this course, recommended for all mortgage lending personnel, employees will be able to identify key features of a loan application and determine which types of documentation must be collected after an application is received. Also, employees will learn the two parts of the underwriting process, including how to calculate the Debt-to-Income ratio. Rounding out the last steps of the mortgage lending process, employees will learn proper loan closing procedures and recognize a lender’s responsibilities for loan servicing.


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20320M Underwriting Residential Mortgage Loans60 minute tutorialThis course, recommended for lending personnel, is designed to provide the general guidelines of the underwriting process. Upon completing this course, the learner will be able to recognize the laws that affect underwriting, determine how the secondary mortgage market affects the availability of funds for mortgage loans, identify the process for underwriting mortgage loans, and recognize the role that technology plays in underwriting mortgage loans.

20371MBefore You Foreclose45 minute tutorialThis course, recommended for mortgage lenders and other employees involved in the foreclosure process, describes the responsibilities your institution will have as a property owner and enables you to conduct a proper file review in order to preempt legal objections from the borrower.

20372M Helping Borrowers Avoid Scams During Foreclosure45 minute tutorialThis course, recommended for mortgage lenders and other employees involved in the foreclosure process, is designed to provide you with information on the various foreclosure scams that borrowers facing foreclosure face, and the ways in which you can help them avoid the scam artists who prey on their vulnerabilities.

20373MAssessing Your Mortgage Loan Foreclosure Process30 minute tutorialThis course, recommended for mortgage lenders and other employees involved in the foreclosure process, will explain the importance of self-assessments, examine the six foreclosure management standards identified by the OCC that your financial institutions should include in its self-assessment, and identify some of the key issues involved with third-party vendors.

HTM2012Q3Hot Topics: Lending30 minute course This course, recommended for all employees, addresses proposed and final regulation updates on lending practices.

MORTGAGE FRAUD

20350M Detecting Mortgage Fraud: The Red Flags60 minute courseDesigned especially for lending and compliance personnel, this course will educate these staff members on how to prevent mortgage fraud through the recognition of red flags. In addition, learners will be able to identify common mortgage fraud schemes and mechanisms used for fraud.


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BASIC CONSUMER LENDING

20302MConsumer Lending Basics120 minute tutorial.This course will introduce supervisors and loan officers to the types of consumer loans and how financial institutions reach a lending decision. Key topics include the advantages that different kinds of consumer loans offer consumers, the different consumer loan classifications, the consumer loan process, and the regulations that affect consumer lending.

20317M Underwriting Consumer Loans 120 minute tutorialThis course, designed for lending personnel, discusses the four “Cs” of credit and the three primary sources of credit verification. It also outlines three basic sources of collateral verification and the most important characteristics to analyze when making the credit decision. Finally, it describes credit scoring systems and how they are used, and describes events that trigger the notification requirements of the ECOA.

20319M Servicing Consumer Loans120 minute tutorialThis course is designed for lenders and others who need an in-depth understanding of the consumer loan servicing function. This course covers security interest and perfection, the ways in which a lender maintains security interest in collateral, how a lender releases its security interest when a loan is paid off, the three main loan payment systems, a lender’s reporting requirements, the activities involved in servicing indirect loans, and how to handle customer inquiries.

20325M Consumer Loan Collections150 minute tutorialThis course, recommended for lenders, describes which factors affect delinquency rates for consumers. It also identifies delinquent borrowers and outlines the components of an effective collection policy, as well as the steps in preliminary collection procedures. In addition, it explains the provisions of the Fair Collection Practices Act, various collection methods, and remedial payment techniques.

20094MLending: Analyzing Personal Tax Returns60 minute tutorialThis course, intended for lending personnel, addresses when to use the tax return and its importance to the lender. It also examines the significant parties involved in the tax return, how to use the tax return to identify income sources, major expenses, and potential liabilities and risks, how to use the tax return to verify information obtained from other credit sources, especially the personal financial statement and loan application, and the supporting tax schedules and what each covers.


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20095MLending: Analyzing Personal Financial Statements120 minute tutorialIn this course, intended for loan officers, loan auditors, credit analysts, and anyone involved in the loan process, you will learn how to identify all parts of a personal financial statement; determine the value, ownership, and control of the most common assets; recognize how to analyze an applicant’s cash flow; and identify any special risks facing the applicant.

CASH FLOW ANALYSIS

20100MCash Flow Analysis: Introduction and Accounting Review 90 minute tutorialThis course, intended for lenders, loan trainees, loan analysts, and any personnel dealing with balance sheets and income statements, addresses the basics of commercial lending, the definition of cash flow, the importance of cash flow analysis, the differences between cash-based and accrual-based accounting, and financial accounting skills.

20101MCash Flow Analysis: Constructing the Cash Flow Statement90 minute tutorialIn this course, intended for all credit analysts and loan personnel of financial institutions, especially loan trainees, loan analysts, and experienced lenders, you will learn how to work with accrual-based financial statements, the basic mechanics of cash flow analysis, how to construct a cash flow statement, and how to apply cash flow analysis.

20102M Cash Flow Analysis: Interpreting the Cash Flow Statement90 minute tutorialIn this course, intended for all credit analysts and loan personnel of financial institutions, especially loan trainees, loan analysts, and experienced lenders, you will learn the five key checkpoints for interpreting the cash flow statement, how to analyze specific sources and uses of cash, how to use your cash flow analysis worksheet to make better loan decisions, and how this process works with a cash flow statement.

FINANCIAL ACCOUNTING

20103M Financial Accounting: Understanding the Accounting Cycle 120 minute tutorialAs a lender, you use financial statements to gauge a company’s creditworthiness and its ability to repay a loan. In this course, intended for trainees, lenders, and managers, you will learn how to recognize the role of accounting in business, determine the general framework of the accounting process, demonstrate the basic accounting equation and expand that equation, and identify the importance of internal control.


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20104M Financial Accounting: The Basic Financial Statements120 minute tutorialThis course, intended for all credit analysts and loan personnel of financial institutions, especially trainees, lenders, and managers, examines the differences between cash-based and accrual-based accounting, how to make adjusting and closing entries to accounts, the income statement and the balance sheet, and what comprises the accountant’s opinion letter and footnotes to the financial statements.

20105M Financial Accounting: GAAP and Asset Recognition120 minute tutorialThis course, intended for lenders and managers, addresses the basics of Generally Accepted Accounting Principles (GAAP), when and how much revenue or expenses are recognized on the income statement, and how accounting methods relate to major current and noncurrent assets on the balance sheet.

20106MFinancial Accounting: GAAP, Liabilities and Stockholders’ Equity150 minute tutorialThis course, intended for all credit analysts and loan personnel of financial institutions, especially trainees, lenders, and managers, will help you to recognize the basics of Generally Accepted Accounting Principles (GAAP), when and how to account for the major current and long-term liabilities on the balance sheet, how to account for changes in stockholders’ (owners’) equity, and the limitations of a financial statement.

LOAN DOCUMENTATION

20097M Loan Documentation: The Basics120 minute tutorialThis course, intended for loan officers, loan auditors, credit analysts, loan secretaries, and anyone involved in lending, addresses how to identify the borrower and signers of loans, the components of promissory notes, and attributes of loan agreements.

20098M Loan Documentation: Ensuring Your Right to Collateral120 minute tutorialThis course, intended for loan officers, loan auditors, credit analysts, loan secretaries, and anyone involved in lending, examines types of collateral, ownership of collateral, ways to establish your rights to collateral, how to protect your rights from other creditors, and how to successfully compile supporting documents.

20303M Document Preparation and Consumer Loan Closing90 minute tutorialThis course, designed for loan officers and their supervisors, discusses the basic elements of the promissory note, Truth in Lending disclosures, the forms necessary for perfecting a security interest, the differences between first and junior mortgage instruments, the purpose of loan closing activities, and three ways of disbursing loan proceeds.

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4FINANCIAL PRODUCTS/SERVICES LAWS AND REGULATIONS

2 0F I N A N C I A L P R O D U C T S / S E R V I C E S L A W S A N D R E G U L A T I O N S • L E A R N B A I . O R G

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20033M Privacy Compliance: Protecting Consumer Financial Information120 minute tutorial This in-depth course, recommended for anyone dealing with nonaffiliated third parties, provides thorough coverage of privacy terms and definitions (consumer vs. customer, nonpublic personal information, opting out), explanations of how to establish a privacy compliance program, and tips on how to construct accurate disclosure statements.

20034M Right to Financial Privacy Act 60 minute tutorialThis course, intended for all employees, addresses which records are covered under the Right to Financial Privacy Act, the privacy responsibilities of institutions, approved methods for federal agencies to request financial records, when customers may challenge requests by authorities to obtain financial records, which reports must be completed when criminal activity is suspected, and which records the federal government will not provide reimbursement for.

20057M Privacy Compliance: What You Need To Know (Outside the Exceptions) 30 minute tutorialThis course, intended for all frontline staff, addresses the history and purpose of the Gramm-Leach-Bliley Act, key terms associated with the privacy regulations, the circumstances under which institutions may share nonpublic personal information with nonaffiliated third parties, consumers’ rights to “opt out” and the situations to which this right applies, and the three categories of privacy notices.

20058M Privacy Compliance: What You Need to Know (Within the Exceptions) 30 minute tutorialThis course, intended for all frontline employees, addresses the purpose of the Gramm-Leach-Bliley Act, key terms associated with the privacy regulations, permissible information sharing arrangements, categories of privacy notices, their contents, and when they are to be distributed.

20301M Understanding Privacy: The Essentials30 minute tutorialThis short program, designed as a digestible introduction, breaks the regulations down to the essentials so that personnel can more easily comprehend your institution’s privacy policy, and more accurately explain this policy to customers and consumers. Subjects covered include key terms and definitions, privacy notices, consumers’ right to opt out, and exceptions to this right.


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ns 20033MGTMPrivacy for Management – Opt-Out Edition30 minute tutorial The rapid growth of technology has created new ways to share information--unfortunately, some of that information may be private. In this course, intended for management personnel, risk management personnel, and training staff, you will learn the three main tenets of Privacy regulations and how the GLBA is associated with FCRA, RFPA, BSA, and other regulations; identify personally identifiable financial information and publicly available information to fully understand what constitutes nonpublic personal information; differentiate customers from consumers and relate how those differences apply to information sharing; and apply logistical details of privacy disclosure notices, such as timing and retention.

20033MGTNOMPrivacy for Management – No Opt-Out Edition 30 minute tutorialThe rapid growth of technology has created new ways to share information--unfortunately, some of that information may be private. In this course, intended for management personnel, risk management personnel, and training staff, you will learn the three main tenets of Privacy regulations and how the GLBA is associated with FCRA, RFPA, BSA, and other regulations; identify personally identifiable financial information and publicly available information to fully understand what constitutes nonpublic personal information; differentiate customers from consumers and relate how those differences apply to information sharing; and apply logistical details of privacy disclosure notices, such as timing and retention.

20033COMMPrivacy for Compliance Officers – Opt-Out Edition60 minute tutorial In this course, recommended for compliance officers, risk management personnel, and training staff, you will learn the three main tenets of Privacy regulations and how the GLBA is associated with FCRA, RFPA, BSA, and other regulations; differentiate customers from consumers and relate how those differences apply to information sharing; identify personally identifiable financial information and publicly available information to fully understand what constitutes nonpublic personal information; determine the difference between affiliates and nonaffiliated third parties--and understand how affiliates may share information; apply logistical details of privacy disclosure notices, such as timing and retention; and recall specific details of the privacy notice and what it must contain, as well as how to provide a means for consumers to opt-out of sharing.

20033COMNOMPrivacy for Compliance Officers – No Opt-Out Edition 60 minute tutorialIn this course, recommended for compliance officers, risk management personnel, and training staff, you will learn the three main tenets of Privacy regulations and how the GLBA is associated with FCRA, RFPA, BSA, and other regulations; differentiate customers from consumers and relate how those differences apply to information sharing; identify personally identifiable financial information and publicly available information to fully understand what constitutes nonpublic personal information; determine the difference between affiliates and nonaffiliated third parties--and understand how affiliates may share information; apply logistical details of privacy disclosure notices, such as timing and retention; and recall specific details of the privacy notice and what it must contain.


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ns 20033FRNTMPrivacy for Frontline Personnel – Opt-Out Edition45 minute tutorial In this course, recommended for frontline representatives, risk management personnel, and training staff, you will learn the three main tenets of Privacy regulations and how the GLBA is associated with FCRA, RFPA, BSA, and other regulations; differentiate customers from consumers and relate how those differences apply to information sharing; identify personally identifiable financial information and publicly available information to fully understand what constitutes nonpublic personal information; determine the difference between affiliates and nonaffiliated third parties--and understand how affiliates may share information; apply logistical details of privacy disclosure notices, such as timing and retention; and recall specific details about the content of the privacy notice and what it must contain, as well as how to provide a means for consumers to opt-out of sharing.

20033FRNTNOMPrivacy for Frontline Personnel – No Opt-Out Edition 45 minute tutorialIn this course, recommended for frontline representatives, risk management personnel, and training staff, you will learn how to identify the three main tenets of Privacy regulations and how the GLBA is associated with FCRA, RFPA, BSA, and other regulations; differentiate customers from consumers and relate how those differences apply to information sharing; identify personally identifiable financial information and publicly available information to fully understand what constitutes nonpublic personal information; determine the difference between affiliates and nonaffiliated third parties--and understand how affiliates may share information; and apply logistical details of privacy disclosure notices, such as timing and retention.

20033BACKM Privacy for Back Office Personnel - Opt-Out Edition60 minute courseThis course, recommended for back office personnel, will provide personnel with the skills to identify how to apply the main tenets of the Privacy rules. This course also discusses customers vs. consumers, and nonpublic personal information’s relationship with personally identifiable financial information and publicly available information. Upon completion of this course, back office personnel will understand logistical and content details of what the privacy notice must contain. This course also provides a section for financial institutions with a form to opt-out, as well as a section for those organizations who do not offer an opt-out. 20033BACKNOM Privacy for Back Office Personnel - No Opt-Out Edition60 minute courseThis course, recommended for back office personnel, will provide personnel with the skills to apply the main tenets of the Privacy rules. This course also discusses customers vs. consumers, and nonpublic personal information’s relationship with personally identifiable financial information and publicly available information. Upon completion of this course, back office personnel will understand logistical and content details of what the privacy notice must contain.


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ns IDENTITY THEFT

20037M Identity Theft: Minimize the Risk 60 minute tutorialIn this course, intended for any employees who handle identifying or sensitive information, you will learn how to identify the various scams and schemes criminals use to access and exploit sensitive identity information.

20327M Information Security: Preventing Identity Theft30 minute tutorialThis course, recommended for any employees who handle identifying or sensitive information, can help your institution become proactive instead of reactive with the following topics: the definition of identity theft, which types of customer information to protect, how to detect identity theft, common scams, and how to prevent identity theft in six steps with the S.E.C.U.R.E. method.

20328M Identity Theft “Red Flags”: Duties of Financial Institutions and Creditors60 minute tutorialThis course will help you recognize identity theft Red Flags; identify the requirements of an institution to develop, implement, and maintain an identity theft prevention program; determine the procedures required for credit report users when confronted with a Notice of Address Discrepancy from a consumer reporting agency; and apply appropriate methods for issuing credit or debit cards when confronted with an address change.

20360MCybercrime Essentials for Financial Institutions15 minute courseIf you don’t know how to protect yourself, cybercrime can cost your institution millions of dollars each year. Upon completion of this course, recommended for all employees who handle sensitive information, users will be able to explain how the cyber black market operates and just how much cybercrime affects an organization’s bottom line. In addition, users will recognize how sensitive information is compromised and identify 10 ways to protect themselves and their organization.

20361M Email Security for Financial Institutions 30 minute courseThink of all the emails you send each day – how do you know they are secure? Upon completion of this course, recommended for all employees, you’ll understand why emails at your institution need to be secure. In addition, you’ll be able to identify how to mitigate threats to email such as viruses, spam, and worms, and you will be able to apply tips and email security tools that will help to decrease risk at your institution.

20362M Password Security for Financial Institutions30 minute coursePasswords are an essential component of institution security. Upon completion of this course, recommended for all employees, you will understand why and how passwords are used, know tips for creating, updating, and maintaining strong passwords, and recognize when a password has been compromised.


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ns 20363MSocial Engineering Essentials for Financial Institutions20 minute courseSocial engineering is a real threat to financial institutions. However, upon completion of this course, recommended for all employees, you’ll be able to explain how social engineers are successful at gaining sensitive information or privileged access, identify social engineering techniques, and demonstrate how to protect your institution against social engineering.

20364M Social Media Security for Financial Institutions30 minute courseUpon completion of this social media course, recommended for all employees, you’ll be able to explain how social media enables social networking, and how social tools have evolved the way that financial institutions speak with their customers. In addition, you’ll be able to identify social media threats that could harm your financial institution and apply safe behaviors to use while on social media to prevent risk for your financial institution.

20365M Internet Security Essentials for Financial Institutions30 minute courseUtilizing the internet in some form is an essential part of most business activity. Upon completion of this course, recommended for all employees who handle sensitive information, users will recognize common myths about internet use, have a better understanding of the vulnerabilities inherent in “Web 2.0” technologies, and demonstrate familiarity with the origin of malware and common ways to protect themselves from it.

20366M Defense Against Social Engineering: Phishing30 minute coursePhishing is a common technique that hackers use to steal valuable information. Upon completion of this course, recommended for all employees who handle sensitive information, you’ll be able to identify how phishing applies to your financial institution, recognize the types of phishing attacks, and determine how you can play a role in protecting your institution from phishing.

20367M Defense Against Social Engineering: Impersonation15 minute courseImpersonation is a low-tech method that criminals use to infiltrate an institution. Upon completion of this course, recommended for all employees, you’ll be able to determine the goal of impersonators and identify the common roles they assume, explain typical ways impersonators carry out social engineering attacks, and recognize how to defend your institution from social engineering impersonation.

20368MDefense Against Social Engineering: Pretexting20 minute courseHackers use pretexting to manipulate employees into divulging company secrets. Upon completion of this course, recommended for all employees who handle sensitive information, you’ll be able to describe the role of trust in pretexting, identify common pretexts, summarize the stages of a hypothetical pretext, and determine how to protect your institution from pretexting.


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ns 20369MOnline Threat Defense for Financial Institutions20 minute course Financial institutions are facing increased risks from online assailants. Upon completion of this course, recommended for all employees who handle sensitive information, users will be able to avoid security issues in web browsers, explain the hacking technique known as Cross-Site Scripting, identify issues related to URL security, and differentiate between online threats and methods of defense

20370M Data and Records Retention Essentials for Financial Institutions30 minute course Financial institutions are required to maintain records on a variety of subjects. Upon completion of this course, recommended for employees who handle sensitive information, you’ll be able to determine why we retain certain types of data, identify the type of records to retain, where to retain them, and the duration they should be retained. In addition, you’ll be able to describe the types of destructible data and proper destruction methods.

BSA/ANTI-MONEY LAUNDERING LAWS AND REGULATIONS

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B S A / A N T I - M O N E Y L A U N D E R I N G L A W S A N D R E G U L A T I O N S • L E A R N B A I . O R G

THE BANK SECRECY ACT AND ANTI MONEY LAUNDERING

20003M BSA: How to Comply60 minute tutorialThis BSA course, recommended for supervisors, managers, auditors, staff trainers, compliance officers, and anyone involved in Currency Transaction Reports (CTRs), covers Parts I-III of the CTR. This course will teach you to determine which transactions require a CTR, to complete the CTR, including required information, and to identify scenarios that may warrant the completion of a Suspicious Activity Report (SAR).

20004M BSA: Exemptions and Customer Identification30 minute tutorialThis course, recommended for frontline employees, BSA officers, compliance officers, and appropriate audit staff, covers the Bank Secrecy Act as it relates to the exemption system and the Customer Identification Program. Employees will learn what the exemption system is and why it exists, what procedures must be followed with exempt accounts, which businesses may never be exempt as well as why it is so crucial to properly identify customers.

20206M BSA and AML: An Overview60 minute tutorialThe Federal Financial Institutions Examination Council states that, in addition to job-specific training for all personnel, new staff must be given an overview of Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) requirements. This interactive program, appropriate for all institution employees, introduces the concept of money laundering and details how BSA regulations and requirements work to deter it. Currency Transaction Reporting (CTR), Suspicious Activity Reporting (SAR), the basic elements of a Customer Identification Program, penalties for noncompliance, as well as rules for negotiable instruments and wire transfers are all covered in this comprehensive BSA and AML overview.

20204LENM BSA: Responsibilities for Lenders30 minute tutorialLenders can play a crucial role in BSA requirements because of their customer contact and knowledge of customer transactions. Become familiar with the appropriate sections of BSA, learn how to identify and report suspicious activity, and familiarize yourself with the penalties for violating the Bank Secrecy Act.

SUSPICIOUS ACTIVITY REPORTS

20083M SAR: Be on Guard30 minute tutorialIn this course, intended for customer service representatives and loan officers, you will learn how to identify different types of suspicious activities, and the five parts of a Suspicious Activity Report. The course also addresses when a Suspicious Activity Report is required to be completed and filed, and how to correctly file a Suspicious Activity Report.

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20205LENM SAR: Lender Awareness30 minute tutorialLenders have face-to-face contact with customers each day, putting them in a unique position to detect suspicious activity – as long as they know what to look for. Designed with the lenders’ specific job functions in mind, this program teaches lenders to recognize suspicious activity and when it is their responsibility to report it. Lenders will also learn the importance of providing complete and accurate information when completing a Suspicious Activity Report and the significance of maintaining strict confidentiality regarding these reports.

CUSTOMER IDENTIFICATION PROGRAM

20107M CIP: Identity Verification and Compliance30 minute tutorialThis course, recommended for lending personnel and anyone responsible for opening any new or continuing relationship, examines the importance of proper customer identification procedures, the minimum information you must obtain, the steps necessary for verifying information, what to do when information cannot be verified, the requirements of your Customer Identification Program, and CIP recordkeeping and notice requirements.

OFAC

20031M Understanding OFAC 30 minute tutorialThis course, recommended for any staff member in the position to screen any customer or prospect, addresses the origin of OFAC, basic OFAC requirements, affected transactions, and the consequences of noncompliance.

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CORPORATE COMPLIANCE LAWS AND REGULATIONS

RECORDS RETENTION

20349MFederal Records Retention Requirements for Mortgage Lenders 60 minute tutorialThis course serves as your one-stop shop for understanding federal records retention requirements. Upon completion of this course, recommended for management, learners will recognize when records must be retained, the duration of retention, and exactly which types of documentation must be retained. They will also understand the required elements and key players of a records management program.

ETHICS

20202LENM Ethics: Policy and Personal Judgment for Lenders30 minute tutorialEthics violations always command a media spotlight. Learn why ethical policies exist and how to judge individual circumstances to determine the best course of action to follow. This course, tailored to lenders, also provides a review of the Bank Bribery Act, several real-life, scenarios and an easily remembered “Ultimate Ethical Test.”

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FINANCIAL INSTITUTIONACTIVITIES

20323M Writing Skills for Lenders150 minute tutorial Writing clearly and effectively is a skill all financial institution employees must possess. Students using this program will enhance their ability to write by learning to identify the reader’s needs; to approach writing as a multi-stage process; and to write in the informational, persuasive, reporting, and documenting modes.

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DIVERSITY

20203M Diversity: Valuing Differences30 minute tutorialYour workforce represents different cultures, genders, and lifestyles — all factors of diversity. Use this course, appropriate for all employees, to identify the advantages of having a diverse workforce, better understand people from different backgrounds, overcome stereotypes and discover how to create an atmosphere of inclusiveness.

SEXUAL HARASSMENT/DISCRIMINATION

20115M Sexual Harassment: Definition and Prevention30 minute tutorialThis course, recommended for all employees, defines the different kinds of sexual harassment, describes who can be perpetrators and victims of harassment, and identifies steps that employees and management can take to ensure a harassment-free workplace.

WORKPLACE VIOLENCE

20112M Workplace Violence: Warning Signs and Prevention30 minute tutorialThis course, intended for all audiences, addresses the potential for workplace violence, the impact of violence in the workplace, signs of potential violence and strategies against it, and how to respond in an emergency situation.

TELEPHONE SKILLS

20120M Customer Service: Telephone Excellence30 minute tutorialThis course, designed for all employees who interact directly with customers, illustrates the importance of developing effective telephone skills and covers the following: components of the message we communicate on the telephone, the model for an effective telephone exchange, general telephone activities, and techniques for handling difficult calls.

20321M Telephone Techniques for Customer Interactions60 minute tutorialThis course, recommended for all employees, will help you understand why telephone communications can be so challenging and presents some potential barriers inherent to telephone communication. In addition, this course gives the definition of listening, the five stages of the communication process, how to effectively answer business calls, effective and courteous ways to place callers on hold, steps to follow to minimize call escalation, and the process for breaking up complex calls.

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CUSTOMER SERVICE

20051M Key Essentials of Customer Service60 minute tutorialExceptional customer service means not only satisfying your customers’ needs, but exceeding their expectations. In this course, intended for all customer contact personnel, you will learn the importance of exceptional customer service, the role of attitude in customer service, the importance of positive body language, and the role of communication including listening and sending clear messages.

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INFORMATION. INTELLIGENCE. INNOVATION. - BAI