INFORMATION MANAGEMENTSUBMITTED BY:

SWATI FULSUNGE 77NIRVIKAR NAIK 93

NISHIT SANGHVI 95SHOBHANA ROCHWANI 101

SIDDHARTH SAWANT 103

BUSINESS PROCESS We are a software company making

Applications for other companies and single users.

We need to improve our sales process so we are planning to make CRM system for our sales process.

It will help us to target more customers and to help in generating leads.

And it will also contribute to enhance our existing customer base so as to get updations if required by them.

IDENTIFICATION OF INFORMATION REQUIRED

Data Collection Source:-

• Primary data: existing customers and Data base.• Secondary data: Lead generation Websites, Social

networking sites. Format for Data storage• Name • Email Id• Contact number• Company name• Designation

USE OF INFO FOR PROCESS OF LEAD GENERATION

After collection of data, sales people will perform the following steps.

Calls and mails to the customers

Introduction about company and the services

Maintain data base of current and prospective clients

TRENDS FOUND FROM THE DATA Demographic. Age, Designation (for decision making). Revenue, no of employee. Company culture, reputation. Companies customer base. Domain of company.

ENVIRONMENT/ INTERNET/ LAN We propose to use Intranet for our

system because the data is very crucial for our business so cannot be made public.

Intranet will help the employee during travelling and work from home.

So we want to setup a VPN for our system

SECURITY We need high level of security for our

system as data is very crucial for the business.

Authorization will be given to only sales employees and high level managers.

Other employees cant access this data and sales employees will have read/write access.

Managers will have only read access so that they can generate reports and see the treads which helps in taking decisions.

RESOURCES

People•Designers•Programmers•Testers•System Experts•Domain Experts•Database Expert•System Architect

Hardware•Storage Devices•Computers•Server•VPN components

Software•SQL(for database)•.NET(application development)

COST Cost heads are as follows:

• System design cost- Server, VPN components, software licensing etc

• Salaries of people involved- System admin, designer, domain expert etc

• Implementation & maintenance cost• Usage cost• Storage cost

• So we think the total cost will be approximately 10 lacs.

MAKE-BUY DECISION & BENEFITS

As we are a software company we intend to build this system in house.

We have almost all the resources required for building this system so it will be feasible for us to make it.

And the benefits that we will get from this system are: Saves time, helps to reach large no of clients, more accurate data storage, integrity and security of data is possible.

Thank you