Information Pack for Social Courses offered by The School ...etischool.co.za/wp-content/uploads/2016/10/Social.pdf · Information Pack for Social Courses offered by The School of

Information Pack for Social Courses offered

by The School of Etiquette and Business Protocol.

K N O W M O R E • D O M O R E • B E M O R E

083 373 1371011 326 0771

[email protected]

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Good manners, social awareness and charm lead to greater confidence, stronger relationships, popularity and more friends.

Simply put, people want to be around people they like.

Our focus is to make you a more refined individual who is likable, charming and well presented.

What if you could talk to anyone, anytime, anywhere and never worry about awkward silences or saying the wrong things?

What if you could walk into a room and immediately feel at ease, know how to behave and feel confident that you were doing the right thing?

The good news is that all of these qualities are available to you through beautifully orchestrated workshops that offer a com-fortable learning environment.

At the School of Etiquette you will learn the social skills and etiquette that separates the elegant and refined from everyone else.

Did you know that ‘etiquette’ can be defined as the fine art of getting along with people, the most interesting aspect is that getting

along with people is the most important quality in your life for success. Success in social situations, relationships and business.

In fact 85% of your financial success is due to your soft skills and only 15% due to your academic knowledge. - Standford Research institute, Harvard University, The Carnegie Foundation

Good manners and social graces are not something you’re born with, they are things that have to be learnt and finely tuned.

Many believe that people are born with presence, poise and charm. However, in most cases, these individuals have been trained by a professional.

You will learn the subtle nuances which create the most powerful lasting impressions.

Etiquette is no longer the frills of communication but rather a masterful tool to improve your social standing and presence.

The School of Etiquette’s courses will prepare you for any social situation allowing you to confidently socialise with anyone from a president or diplomat to a CEO of a listed company.

The School of Etiquette

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We educate and empower you and your staff to do, say and project a professional image that exudes confidence, elegance and grace. This enhances your personal brand in whatever situation you may find yourself in.

Why We’re Africa’s Premier Etiquette School?

The professional calibre of our internationally trained and experienced team is unrivalled in Africa in the field of human development.

The team consists of -

• Certified Micro-Expression and Body Language trainer by Centre for Body Language

• International Protocol Trainer certified by European School of Protocol

• International Etiquette and Protocol Consultant certified by Protocol School of Washington (the leading corporate etiquette training School in the World)

• Personal Success and Make-Over - New York School of Etiquette

• Image Consultant - Chata Romano• Colour Consultant - Chata Romano• Neuro-linguistic Practitioner - Evolved

Coaching• Online Marketing Course - University of

Cape Town (UCT)• Postgraduate Diploma in Entrepreneurship

- UCT• BSocialSciences Politics, Philosophy and

Economics - UCT

• Certified Conversational Intelligence Coach• Professional Public Speaker on Happiness

in the Workplace, Success Principles, Self-Esteem

• Attorney at Law specialising in Business Rescue

• CEO Palazzo Baths and Basins (Pty) Ltd• CEO Wonder Rock (Pty) Ltd.• Trained in Success Principles by Jack

Canfield, author of Chicken Soup for The Soul and Success Principles.

How We Help You?

Courtenay Carey

Fraser Carey

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Kane William Pretorius

Kane started his training by completing his Business Etiquette Training Qualification at the age of 19 and after completing school, went on to study Economics at Monash University. From there, he very soon realized that he enjoyed working with people, and after a few years of corporate experience decided to venture back to the world of public speaking and developing the social skills of people around him.

His many years of work experience and travels have convinced him of the importance of etiquette and civility in our everyday lives, as well as at our places of work. He is proud to say that he has practiced and lived his life, according to what he teaches. Kane is a perfect example of charm, professionalism and gentlemanly behavior.

Kane’s interests lie in human connection and social skills which reflect his passion and thorough knowledge of the subject.

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Adult Finishing School

Charm is the ability to make someone think that both of you are quite wonderful - Edgar Magnin

Have you ever met someone that has the ability to navigate a room full of people with effortless ease while making every person feel they are important? Have you ever decided that you like someone even before you have met him or her without knowing why? Every individual possesses this potential deep within themselves and this course provides you with the keys to unlock this necessary skill.

This is a comprehensive three day course which will include all the tools you may require for social and business etiquette.

This course is designed for people wanting to present a more saleable brand of themselves; captivate an audience with charm and charisma; exercise impeccable manners and etiquette at all times; conduct themselves with confidence and ease; and leave others with a positive first and lasting impression. In this course you will be taught everything from first impressions, conversation, self- presentation and grooming through to dining skills.

“The soul is placed in the body like a rough diamond, and must be polished, or the luster of it will never appear”- Daniel Dafoe

Testimonial:“The value that I received from this course, far exceeded the price that I paid. Had I known this information when I was nineteen, I would have retired a billionaire when I was 30.”- Leading SA Economist

The workshops cover the topics set out below, as well as many more-

Day 1:• Shake Hands to Announce Presence and

Stature• Eye Contact that says Trust Me• Build Rapport to Make Yourself Likeable

Leading to Better Business• Eye Movement and Signals• Body Language that Exudes Competence

and Confidence• How to Make an Entrance with Poise and

Presence• Networking to Win Influence and Increase

Sales• Professional Elevator Pitches and Introducing

Oneself to be Remembered• How to Gracefully and Skillfully Enter a

Conversation• Conversational Intelligence - Every

Relationship Starts with a Conversation• What Subjects to Talk About and Those to

Avoid• How to Exit a Conversation without Causing

Offence• How to deal with discontent people• Retain Your Customers with Outstanding

Client/Customer Service • Boardroom Etiquette

Day 2:• Deportment- how to stand, how to walk,

how to walk up and down stairs, how to get out of a car

• Skincare (Women)• How to do your make-up professionally

(Women)• Hair styling for your face (Women)• Suit fitting and education(Men)• Tea Etiquette- High Tea included

Day 3:• Image: how to dress for your style and the

dress code• Dining Skills- 5 course fine dining meal

included• Business meals with Clients• Wine Appreciation including Wine and

Food Pairings

Duration: 3 day workshopPrice: R 14 950

Courses offered to the professional:

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Business Etiquette and Behaviour

In today’s world many people may possess the intelligence but lack the social finesse to highlight it.

In a study done by Harvard University, The Carnegie Foundation and the Standford Research Institute all three found that:• 85% of job success relating to getting,

keeping and advancing in a job is connected to your people skills and;

• 15% to your technical knowledge and skill.

As Shakespeare said, “All the world’s a stage.” You are always on show and your soft skills define you. To have the self-confidence to know you are in control and doing the right thing gives you the opportunity to showcase your true authenticity and knowledge. Competitors may have the same technical know-ledge; you can have that additional competitive edge, the ‘X’ factor.

According to a study done by Dress for Success guru John Malloy, 99% of executives said that social skills were prerequisites for succeeding in business and social life.

When you interact, you sell yourself, your company and your product. Every interaction in life is effectively an interview and an opportunity to sell yourself.

In this exciting and stimulating workshop, you will discover the soft skills necessary to get ahead in life whether you are entering the business world, in sales, management or an executive.

This course will teach you about business etiquette- the expectations governing email etiquette, meeting etiquette and social behaviour.

In this workshop you will be inspired to-• Distinguish yourself from the competition• Read Body Language• Build Rapport• Use Eye contact effectively and read

eye signals• Prepare for an event• Network like a pro• Learn how to make an effective entrance• Use Conversational skills and small talk

Improve your-• Self-Esteem• Mingling Proficiency• Social Introductions• Meeting format• Negotiation Skills• Ability to deal with difficult people and

situations• Email and telephone etiquette• and much more

Duration: 1 day coursePrice: R 4 950 pp (Group bookings for pax 5 and more qualify for a discount.)

Courses offered to the professional:

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Do you find it difficult to express your wants, ideas and feelings in a way that is direct and honest, without suppressing your feelings, or putting others down?

• Do you ever hear yourself saying “Yes” when what you really want to say is “No?”

• Do you take the “easy” option to avoid conflict?

• Do you worry that if you say “No” you will damage a valuable relationship or cause an argument?

Have you ever left a conversation and thought later, ‘I should have said that’ or rather ‘I shouldn’t have said that’?

Learning how to be assertive ensures that you are better able to match the needs and wants of somebody else with those of your own. This helps you equip yourself with the right techniques to handle high-pressure or conflict situations without creating an inflamed situation.

Who should learn to be more assertive?• Parents• People in relationships• Managers• Leaders• Directors• People working in a team

The world is filled with people whom either dominate a conversation or remain quiet for fear of disrupting the peace. Assertiveness allows you to maintain the peace whilst still expressing your thoughts honestly. It is a unique form of communication that will create enough space for everyone’s needs, wants and personal points of view.

This course is an absolute must for those who need to maintain, and create a flawless verbal impression in the diverse environments one finds oneself in.

“This is an excellent course if anyone wants to lead a life filled with happy and healthy relationships.” - Timothy Sammonds

The Assertiveness & Effective Communication course will teach you how to:

• Manage your own feelings• Define Assertiveness• Set boundaries with colleagues & peers• Present clear messages• Assertive body language• Conversational Intelligence• Emotional Intelligence• Closing conversations• I-Statements• Handle difficult people and situations• Practise the art of saying “No”• Behavioural Frameworks• Move awkward situations forward• Manage conflict

Duration: Full day Price: R 4 950 p/p

Assertiveness & Effective Communication

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THIS IS UNDOUBTEDLY THE MOST IMPORTANT COURSE YOU WILL EVER ATTEND!

This is quite a statement but I will tell you why.

If you wish to build a house, you start with a plan - what style, how many rooms and how big it is etc.

If you wish to sail a yacht to Jamaica you start with a plan – how long will it take, how many crew, how much food and fuel etc.

And yet…HOW MANY OF US HAVE A PLAN FOR OUR LIVES?

Once you have discovered that only you can deliver the life of your dreams, you can then start to design and plan how you want that life to look like.

You can determine what your purpose is – the WHY you do what you do.

What do you want out of your life? YOUR GOALS.

And how are you going to get it? YOUR ACTION PLANS.

People who have plans/goals are 11x more likely to achieve them.

DO YOU HAVE A PLAN FOR YOUR LIFE?

If so, you will wake up every morning with a sense of purpose, joyful, motivated and creative. You will know where you are going, how long it will take, what the final destination is and what that looks like. No longer will you be a victim of circumstance swept here and there by the tides of life.

In short, this course shows you how to get from where you are to where you want to be

And...WILL BE THE MOST IMPORTANT COURSE YOU WILL EVER ATTEND.

EVERY SINGLE PERSON SHOULD ATTEND THIS COURSE!

Do you want to -• Have an Improved Self Image and Self Esteem;• Be Happier as a Person in All Aspects of

Your Life;• Be more Motivated and Excited to Face

Each Day;• Be more Responsible, Disciplined and

Effective;• Be more Productive and Professional;• Be more Directed and Focused by Setting

and Achieving Goals;• Not be Afraid to Act/Be Willing to Take Risks;• Unleash Your True Potential.

The success principles will amongst other things teach you - • Not to complain, blame, make excuses or

play the victim but take control of your life – 100% Responsibility, 100% fulfillment;

• How to look at things in a constructive and positive light by changing the outcome of any event simply by changing your response to it;

• Get re-energised by discovering your Unique Life’s Purpose;

• How to change your mindset so as to give you a positive and very clear intention to attract your goals;

• To believe in yourself;• How to Unleash the Power of Goal Setting.

Studies show that people who set and write their goals earn 9 times more on average;

• How to Take Action, Persevere and Use Feedback;

• Become the happy successful person they know you are meant to be.

The principles taught in this seminar are life changing – THEY WILL CHANGE YOUR LIFE FOREVER - and basically teach –

If you keep on doing what you’ve always done, you’ll keep on getting what you’ve always got.

Isn’t it time you changed for the better?

Duration: 1 dayPrice: R 4 950 (group Bookings subject to discount)

Attitude, Productivity and Motivation Seminar:

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THIS SEMINAR ON CONVERSATIONAL INTELLIGENCE WILL TRANSFORM YOUR ORGANISATION!!!

Conversational Intelligence…..How Great Leaders Build Trust and get Extraordinary Results

You are in a place of distrust, skepticism and resistance with your client. How do you restore trust leading to better sales and profits?

How do you deal with an irate, know -it all client who speaks in a derogatory, condescending manner and how to turn this from a negative to a positive situation

You have a disagreement with a colleague at work and immediately feel angry and betrayed. Your body freezes up. You can’t find words to respond. What is the best antidote to the brain’s fear state.

You have a bitter argument with your spouse or child… and… wonder how it started and how to fix it?

Often when starting a conversation with your spouse, children, boss, colleagues or clients things don’t go as planned.

In the blink of an eye you get ‘triggered’ causing you to go into ‘protect’ mode.

The result is you stop listening to each other, you become entrenched in your thinking and you can’t see the other’s point of view.

The reason for this is based on the chemistry in the brain where cortisol (the stress hormone) and adrenaline flood your brain creating fear and distrust and shutting down that part of the brain used for -

●• trust●• empathy●• cognitive skills●• conversational skills ●• creativity and innovation.

So what started as a simple conversation ends with people withdrawing - or in conflict situation with arguing, raised voices and people talking past each other and not with each other.

Consequently nothing is achieved.

In a team, collaboration and teamwork declines.

Performance and productivity plummets.

In personal relationships tears, recrimination, fear, frustration, heartbreak, resentment and anger is the outcome.

The question you may ask is: Can I learn the skills to prevent this outcome by -

•● finding out what ‘triggers’ me or others• finding out how to prevent the ‘trigger’●• finding out how to move back into trust

after being ‘triggered’.●• creating an organisation based on trust,

inclusivity, collaboration, engagement and community.

This results in your team being energised, makes them feel closer to each other, more talkative and more to happy to come to work.

Conversational Intelligence will teach you those conversational skills that will result in better relationships, greater sales and increased profits.

Better Culture depends on Better Relationships depends on Better Conversations.

It all starts with Conversations.

Course Duration: Full day Price: POA

Conversational Intelligence

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Long before you are close enough to talk to someone, your clothing and posture alone has already stated what type of person you are- how you feel about yourself, your mood, your personality and your likes and preferences.

Your appearance gives you very important information about your company and the type of person you are.

A first impression is made within 5 seconds of seeing you. If that impression is an unfavourable one, these observers may have a lasting distorted image of who you are. However unfair this may be, it i nevertheless a true reflection and accurate observation of how people think.

Every woman should know the very basic foundations of grooming- the correct posture to exude class, professionalism and poise; how to apply make-up to enhance their natural features, the correct hairstyles for a professional look and how to dress appropriately for their body and the company clothing policy. In fact studies have shown that women who wear make-up are perceived to be more professional.

And every man should know the foundations of correct clothing and suit fits, the posture to exude authority and professionalism.

Courses on Offer for the Woman:

Deportment - How to walk, sit and stand like a professional woman

Make-Up, Grooming and Hair for the Professional Woman - A professional hair and make-up course

Image - workshop on correct dress codes, styles for your body type and the correct lengths and proportions

Courses on Offer for the Man

Deportment and Image - Workshop on how to walk, sit and stand like a professional man. This workshop includes the meaning of dress codes, the meaning of colour in clothing, styles and suit fits for your body.

Courses are between 1 hour and a full day. Course content and duration on request. POA.

Image Workshops

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Good manners will open doors that the best education cannot. Clarence Thomas - US administrator & lawyer

Are your children and teens lacking the social skills to confidently conduct a conversation with anyone older than their peers?

Do you feel there is an erosion of the social skills, manners and polish of today’s youth?Do you want your child to believe in himself so that they can excel and succeed in their life’s ambitions?

Invest in your teen’s future by arming them with the social confidence, polish and moral compass that will guide them through their life’s journey successfully. This will ensure they are better equipped to achieve their goals and surge ahead of their peers, giving them the competitive boost to shine in every situation.

This course will help your child to feel more confident and comfortable so that they can enjoy their teen years and be better prepared to handle themselves in social situations.

Etiquette is the fine tuning of education ― – Nadine Daher

When a girl feels that she’s perfectly groomed and dressed she can forget that part of her. That’s charm ― – F. Scott Fitzgerald, The Short Stories of F. Scott Fitzgerald

These classes are offered to schools to support their existing curriculum, in group sessions as well as private one-on-one sessions.

The workshops cover the topics noted below, as well as many more:

Day 1:• Self-esteem• First Impressions and self presentation• Body Language, Carriage and Posture• Eye Contact• Making an Entrance• Greetings and Introductions• Conversation skills and small talk• Respect and Courtesy• Everyday Civility Day 2: • Deportment- how to walk, sit and stand • Appropriate wear• Dining and Table Manners• Dining Do’s and Don’ts• Cutlery navigation• Table setting • General Table manners

Give your child the skills to last a lifetime, enabling him/her to effectively participate in his or her future by handling any social situation with grace and poise.

The price for training is R6 950-00/ per delegate.

Teenage Finishing School

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Customised training enables you to choose from a wide range of workshop themes, propose innovative combinations of themes or request the design and organisation of a course or workshop that is not listed.

Duration: TBAPrice: TBA

Tailor-Made Courses

Documents

Information Pack for Social Courses offered by The School ...etischool.co.za/wp-content/uploads/2016/10/Social.pdf · Information Pack for Social Courses offered by The School of