Information Systems for Production and Operations Management
Quality in E-Learning from a Learners Perspective E-Learning
Quality : Challenges and Perspectives in Greece and Europe Dr.
Ulf-Daniel Ehlers, University of Duisburg-Essen, Germany
[email protected] Slide 2 Information Systems for
Production and Operations Management [email protected]
::: University of Duisburg-Essen - Slide 2 What is Quality?
Different Actors Different Actors Different meanings Different
Processes Different meanings/ understandings: product oriented,
user related, manufacture based, etc. (Harvey/Green 2000) Quality
in Learning as Co- Production Different Processes/ Levels (Input,
Process, Outcomes, etc.) Different Actors ( Learners,
Professionals, Institutional Actors, Government ) have different
Intentions, Goals, are in different Situations Slide 3 Information
Systems for Production and Operations Management
[email protected] ::: University of Duisburg-Essen -
Slide 3 E-Learning Discovers the Learner Important: Be sensitive to
users needs, requirements, situations (Bertelsmann Stiftung
01/2002) Important: Focus on users motivation and tutoring (Mummert
& Partner 06/2002) Dispose barriers of user acceptance,
transparency of benefits (Cognos/Innotec 07/2002) Important:
Pedagogical design appropriate to learners needs ( Jane Massy
08/2002) Slide 4 Information Systems for Production and Operations
Management [email protected] ::: University of
Duisburg-Essen - Slide 4 Topic/ Subject Learner Variables
Pre-Knowledge, Attitudes, Experiences Goal/ Intention/ Objective/
Transfer Knowledge, Comptence Acceptance, Motivation Learning
Arrangement (1)Kontext: Learning Centre, Classroom, Workplace
(social/ organisational) (2)MuMe LMS/ Leaning Software The Learner
in the Learning Environment (Fricke 1995) Slide 5 Information
Systems for Production and Operations Management
[email protected] ::: University of Duisburg-Essen -
Slide 5 Lernqualitaet.de: Design Model of Subjectiv Quality Which
dimensions are relevant for quality from a users perspective?
Target Group Specific Profiles Identification of (target) groups
that have common quality requriements. Inventary PCA Cluster
Analysis Explorative Study (N=58 E-Learner) Interviews,
Simulations, Online Questionnaires Stand. Online Survey (N=1944
E-Learner) Field Access through 47 Partners Two-Step Approach +
Slide 6 Information Systems for Production and Operations
Management [email protected] ::: University of
Duisburg-Essen - Slide 6 QF 5: Information Transparency of
Provider/ Course QF 6: Course Structure/ Presence Courses QF 4:
Costs- Expectations-Benefits QF 3: Technology QF 7: Didactics QF 1:
Tutor Support QF 2: Collaboration Model of Users Preferences in
E-Learning Slide 7 Information Systems for Production and
Operations Management [email protected] ::: University of
Duisburg-Essen - Slide 7 QF 1: Tutor Support Interaction
Centeredness Moderation of Learning Processes Learner vs. Content
Centeredness Individualized Learner Support Goal- and Development
Centeredness Traditional Communication Media Synchronous
Communication Media Asynchronous Communication Media Media for
Tutor Support Tutor Support Users Preferences in E-Learning: QF 1
Get to know tutors in PC Feedback for tutors PC Regular office
hours Motivation by feedback from tutors Get to know tutors in PC
Feedback for tutors PC Regular office hours Motivation by feedback
from tutors Slide 8 Information Systems for Production and
Operations Management [email protected] ::: University of
Duisburg-Essen - Slide 8 Social Cooperation Discursive Cooperation
QF 2: Collaboration Users Preferences in E-Learning: QF 2 Slide 9
Information Systems for Production and Operations Management
[email protected] ::: University of Duisburg-Essen -
Slide 9 Adaptivity and personalisation Synchronous Communication
possibilities Availability of contents (technical) QF 3: Technology
Users Preferences in E-Learning: QF 3 Slide 10 Information Systems
for Production and Operations Management
[email protected] ::: University of Duisburg-Essen -
Slide 10 Expectation of Individualisation and Need Orientation
Interest in Course and Media Usage Individual Non-Economic Costs QF
4: Cost - Expectation - Value Economic Costs Practical Benefits
Users Preferences in E-Learning: QF 4 Slide 11 Information Systems
for Production and Operations Management
[email protected] ::: University of Duisburg-Essen -
Slide 11 Counselling, Advise Organisational Information
Information: Course Goals and Contents QF 5: Information
Transparency Users Preferences in E-Learning: QF 5 Slide 12
Information Systems for Production and Operations Management
[email protected] ::: University of Duisburg-Essen -
Slide 12 Course Integrated Personal Support of Learning Processes
Introduction to the necessary technical aspects and to the content
Tests and Exams QF 6: Course Structure Users Preferences in
E-Learning: QF 6 Slide 13 Information Systems for Production and
Operations Management [email protected] ::: University of
Duisburg-Essen - Slide 13 QF 7: Didactics Background Material
Structured and Goal Oriented Course Material Support of Learning
Multimedia Enriched Presentation Material Feedback on Learning
Progress Individualized Tasks Users Preferences in E-Learning: QF 7
Slide 14 Information Systems for Production and Operations
Management [email protected] ::: University of
Duisburg-Essen - Slide 14 Target Groups: Quality Preferences The
Individualist (N=328) Content-Oriented Content related QP
Individualised Learning Scenarios Course Material: Didactics
Self-directed Learning Presence Courses, Interaction- and
Communication The Avant-Gardist (N=392) Interaction-Oriented
Discussion/ Communication Tutor Support learner oriented ( ) Media/
Technology vanguard Virtual Learning Groups Information &
Advise Rich Didactic Concept The Pragmatic (N=293) Need Oriented
Individualized offers Tutor Support factual Non-Financial Costs
Information & Advise Personalisation of LE Didactic
Requirements The Result-Oriented (N=235) Independent &
Goal-Oriented Individualization: Stand Offers Work Integrated
Learning Instrumental Purpose orientation Learn- and Media Literacy
Presence Courses, Interaction- and Communication Slide 15
Information Systems for Production and Operations Management
[email protected] ::: University of Duisburg-Essen -
Slide 15 Model of subjective Quality: Architecture 30 Dimensions of
Subjective Quality 7 Fields of Subjective Quality 153 Factors/
Criterions of Subjective Quality Slide 16 Information Systems for
Production and Operations Management [email protected]
::: University of Duisburg-Essen - Slide 16 Interaction-&
Discussion-Preferences *Chi2=137,45; df=3; Cramers V=0,32;
p=1,3410-29 **Chi2=265,07; df=3; Cramers V=0,45; p=3,610-57
***Chi2=287,17; df=3; Cramers V=0,47; p=5,910-62 Slide 17
Information Systems for Production and Operations Management
[email protected] ::: University of Duisburg-Essen -
Slide 17 Communication/ Collaboration Preferences *Chi 2 =93,70;
df=3; Cramers V=0,27; p=3,5110 -20 **Chi 2 =243,99; df=3; Cramers
V=0,43; p=1,310 -52 ***Chi 2 =228,46; df=3; Cramers V=0,42; p=3,010
-49 Slide 18 Information Systems for Production and Operations
Management [email protected] ::: University of
Duisburg-Essen - Slide 18 Determining Factors The Individualist
Content-Oriented 55,5% The Avant-Gardist Interaction-Oriented 4,9%
The Pragmatic Need Oriented 15,1% The Result-Oriented Independent
& Goal-Oriented 24,5% ProbabilityFactors Blended Learning
Presence Courses Tutor Support Collaboration in Learning Groups
Slide 19 Information Systems for Production and Operations
Management [email protected] ::: University of
Duisburg-Essen - Slide 19 Learners are aware of their own
responsibility for quality in learning processes as co-producers of
quality learning. Learners q uality requirements cover the whole e-
learning-process and are not restricted to the learning process
itself. A model of subjective quality consists of comprehensive
e-learning-services and is not reduced to quality of instructional
design. Learners requirements in e-learning can not be described in
one common profil of quality, but have to be differentiated into
different preference profiles for distinct target groups. Quality
From a Learners Perspective: Key Findings Slide 20 Information
Systems for Production and Operations Management
[email protected] ::: University of Duisburg-Essen -
Slide 20 Dr. Ulf-Daniel Ehlers [email protected] Thank
you for your attention!! Questions?
