INFORMATION SYSTEMS USED IN

BY:-Karan Garg(400907011)Karanveer Singh(400907012)Preeti Singla(400907019)

BRIEF INTRODUCTION ABOUT ICICI

ICICI Bank( Industrial Credit and Investment Corporation of India) is India's second-largest bank with total assets of Rs. 3,634.00 billion (US$ 81 billion) at March 31, 2010 and profit after tax Rs. 40.25 billion (US$ 896 million) for the year ended March 31, 2010.

The Bank has a network of 2,510 branches and 5,808 ATMs in India, and has a presence in 19 countries, including India. 

ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management.

ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National Stock Exchange of India .

HISTORY

ICICI was formed in 1955 at the initiative of the World Bank, the Government of India and representatives of Indian industry.

ICICI Bank was originally promoted in 1994 by ICICI Limited.

ICICI's shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in fiscal 1998.

OBJECTIVE OF OUR STUDY AT ICICI BANK

The main objective of the study is to gain an insight on the Information System that is practiced at ICICI Bank.

We chose to conduct our study at ICICI Bank, Adarsh Nagar Jalandhar. The MIS of ICICI Bank whose branches are so well-spread becomes a

pivotal point of study as it caters to many segments of the society (urban and rural) and offering a diversified portfolio of services like credit cards, loans, bank accounts, etc...

Thus, it becomes absolutely essential for a bank to maintain an accurate mass record of all transactions of every individual or corporate.

SERVICES PROVIDED BY ICICI

In the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services group offering a wide variety of products and services.

Deposits Loans Investments Credit and Debit Cards Insurance Online Services

DEPOSITS

Savings Account Fixed Deposit Life Plus Senior Citizen Services Young Stars Savings Account Special Savings Account

LOANS

Home Loans Personal Loans Car Loans Commercial vehicle Loans Farm Equipment Loans Business Installment Loans

CARDS

Credit CardDebit CardTravel CardPrepaid CardsCorporate Cards

ONLINE SERVICES

Bill PaymentFunds TransferTicket BookingShare TradingPrepaid Mobile RechargeShoppingI-Tax.

Information system at ICICI

In ICICI Bank with the help of IS the daily transactions are recorded in branch computers and these branch computers are then connected to the main head office server so in this way they keep their process updated on daily basis.

Due to IS, ICICI Bank make thousands of transactions per day. In fact, IS makes whole process much more quick, simple and reliable.

Due to IS , employees can easily connect with other branches, customer service get improved, online banking emerged and lot of others benefits.

ICICI Online is an innovative Online Banking service that you can tailor to suit your precise banking needs.

TYPES OF SOFTWARES USED

Application software• Microsoft Office • NOD32 Anti-Virus• Adobe Reader

System software• Operating System (Windows XP and Linux) for

PC’s. • Windows 2003 server for mainframes.

HARDWARE RESOURCES

Following hardware resources are used for the functionality of IS and organization :-

• Personal computers • Canon Document Scanners • HP Printers • Networking cards • Currency counter • Coin counters • HP Digital Scanners • Dell Mainframes

COMPUTING TYPE

In ICICI bank, they are using client/server network because it is accessible and the employees can easily share the data.

this network is cheaper than others , is easily maintainable and manageable.

All the data is saved in main server or HUB.

ORGANIZATIONAL TRANSACTIONAL

PROCESSING SYSTEM

TPS IN ICICI BANK

Effective transaction processing system is working in ICICI bank that offer enterprise the means to rapidly process transactions to ensure the smooth flow of data and the progression of processes throughout the enterprise.

PAYROLL TPS

In ICICI Bank payroll TPS is designed to get information and record of the employ and then to calculate his/her annual earning. It gets information about the employee from the employee’s department and from general ledger and send it to payroll TPS from where it links that information with the previous record and prepare a report which is forwarded to management.

CUSTOMER IDENTIFICATION

ICICI bank has their own information management software named “VIRSES” which is connected to NADRA.

ACCOUNT OPENING

This TPS is designed for opening a new account in the bank. Input: Give bio data, NIC no., income, city name. Process: Information sent to the ‘virses’. Output: new account opened in the bank.

ATM CARD

Purpose: Easy withdrawal of cash. Input: Give bio data, income summary, company name, NIC. Process: NIC no. and bio data send to “virses” which directly linked to

NADRA. If information is correct then it is forward to customer service centre.

Output: Issue of credit card

MANAGEMENT INFORMATION SYSTEM

MIS reports and summarizes the organization’s basic operations and these reports come from the basic transition processing systems. In case of ICICI, TPS’s of ATM Cards, Payroll and Customer identification etc. provide the basic information about the organization’s activities.

Areas where MIS plays a role:- New mobile payment method - Atom card- a product developed by the

company and the accompanying software can embed a user's credit card data, over-the air like SMS into his mobile phone.

 Electronic Clearing Service (ECS Credit) - ECS Credit is an electronic clearing system that facilitates paperless transaction through an offline system.

NEFT - To establish an Electronic Funds Transfer System to facilitate an efficient, secure, economical, reliable and expeditious system of funds transfer and clearing in the banking sector throughout India.

Real Time Gross Settlement (RTGS) -RTGS System is a payment settlement system that minimizes the credit risk in the prevalent cheque clearing system.

E-Billing Solutions – It is the Merchant Account providing company partnered with ICICI Bank that visualizes you how to become more competitive and help you to make the changes to your online payment processing for risk free business.

BENEFITS OF USING INFORMATION SYSTEM AT ICICI

•Centralized Processing Units

•Electronic Straight through Processing

•Data Warehousing

•CRM

•Innovative Technology Application

•Derived Economies Of Scale

•Reduced Transaction Cost

•Improve Cost Efficiency, Cross Sell

•Provide New Or Superior Products

FINDINGS AND RECOMMENDATIONS

1. ICICI bank has successfully utilized its Information System in providing banking products to its customers and also in improving its organizational efficiency..

2. Management information system has been a boon to ICICI bank. MIS has helped the bank in the following ways:

Operational effectiveness, internal efficiency. Collaborative tools to help create, cultivate, and disseminate knowledge. Accessibility to data, information, and knowledge. The ability to easily search across and retrieve relevant information

 3. It is very crucial for ICICI bank to continuously upgrade its Information System as the next 10 years will be defined by accelerated expansion of business as the bank is growing nationally and globally. It has to concentrate in improving its process efficiency to serve its customer better than its competitors.

THANK YOU