Upload
aletta
View
34
Download
0
Tags:
Embed Size (px)
DESCRIPTION
Information Technology Services Technical Support Services. Summer 2009 Accomplishments Fall 2009 Current Projects. Technical Support Services Project Scheduling May – August 2009. Technical Support Services Hours Allocation. ITS Accomplishments - Summer 2009. - PowerPoint PPT Presentation
Citation preview
Information Technology Services
Technical Support Services
Summer 2009 Accomplishments
Fall 2009 Current Projects
ID Task Name Start Finish DurationMay 2009 Jun 2009 Jul 2009 Aug 2009
5/10 5/17 5/24 5/31 6/7 6/14 6/21 6/28 7/5 7/12 7/19 7/26 8/2 8/9 8/16 8/23
1 6.4w10/1/20098/19/2009Parking Lot Infrastructure/equipment Install
2 .8w8/13/20098/10/2009Auto Shop Lab Installation
3 3.4w5/29/20095/7/2009K/T T1 Installation
4 13w8/5/20095/7/2009Eureka Wireless Expansion
5 2.2w6/12/20095/29/2009CRDN Wireless Installation
6 2.2w6/29/20096/15/2009CRMC Wireless Installation
7 1w9/1/20098/26/2009AIS Move to Stewart Bldg
9 1w9/1/20098/26/2009McKinleyville Site
10 .4w8/7/20098/6/2009LVN Pinning
8 1w7/24/20097/20/2009Move Advisors to LRC
13 .2w8/21/20098/19/2009FM212 Lab
12 1.6w8/25/20098/14/2009Move DE to AT100
11 1w8/31/20098/25/200910 Computers for CDC
Grey = Completed ProjectsBlack = In Process Projects
Work Requests Number Submitted = 353Number of Completed = 225Number of Pending = 76Number of Voids = 52
Technical Support Services Project Scheduling May – August 2009
756.5 Combined Hrs.
556.5 Undocumented Hrs.
756.5 Total Hours
556.5 UndocumentedProject Hours
9.1% 10.2%7.9%
57.6%
15.2%
Hours Breakdown1313 Hours Total
June 1, 2009- August 14, 2009
756.5 Total Hours Work Requests
TSS
Call Dispatch104.5 Hours
120 HoursPhone Support
132 HoursMaintenance
Chart based off of the following data sources:Work Request Data Extract
Technician Task Log for a 2 Week Period Projects Task List
Note: Does not contain Comptime Data
200 HoursProjects
Technical Support Services Hours Allocation
• Gmail / MyCR Launch - create programs to export Student and Section data from Datatel, support for Students, Faculty, Staff
• New Ed Sites at Arcata and McKinleyville – local and District network, PCs, instructional equipment
• Eureka Downtown – Virtual Enterprise classroom
• Expanded wireless Internet access to Student Union, added Del Norte and Mendocino Sites
• Graduation Event production – Commencement, LVN Pinning, Administration of Justice Police & Corrections Academies
• Live broadcast of Commencement on Cable and web streaming
• PeopleAdmin On-Line Jobs system, Human Resources project
• HP Mainframe (Datatel) Replacement – RFP process, delivery and installation of hardware, initiate software installation and migration
• Redwoods.edu – many new Student photos, Locations, links, live events, use of “New for Fall” banner
• Latest H1N1 information and links to Local, State, Federal, and International info
ITS Accomplishments - Summer 2009
ITS Accomplishments - Summer 2009
• CTEA (Career & Technical Education Act) – new web Form improves Enrollment process
• eAdvising / DegreeAudit implementation improves Student intake and throughput
• Datatel Update to UniData 7.1 and Colleague User Interface 2.3
• Technical info and Letters of Support for Stimulus grant funds
• Revised AccuPlacer (assessment testing) automated data upload to Datatel
• Ongoing technical support of Students, Staff, Faculty for all systems – WebAdvisor, Datatel, applications, Microsoft Office, Gmail, MyCR, more
ITS Current Projects – Fall 2009
• Complete final installation tasks at Arcata and McKinleyville Sites
• Connectivity to Klamath / Trinity site, video conferencing, Lab set up
• Web based Calendar system for specific constituencies
• HP Mainframe (Datatel) Replacement – install and configure programs, migrate data, test, go live; weekly status meetings
• SchoolDude – on-line work request entry, tracking, reporting
• Bookstore on-line store for books and CR logo accessories
• Security Review - PCI (Payment Card Industry) standards for WebAdvisor, Bookstore credit card processing; DMV records checking
• Web Site remodel for easier navigation and improved functionality
• Gmail / MyCR – policies and use of bulk emails by Site, Program, Department
• Sakai gradebook import to Colleague; add EZProxy-type functionality for Library on-line article databases
• Parking Pass dispensers – integrate with Transaction Server (Meal Plan) system, install emergency phones and surveillance cameras
ITS Current Projects – Fall 2009
• PC Replacement Program – prioritize, purchase & configure, migrate Client data; evaluate use of ‘virtual’ PCs and servers
• Action Plan and Program Review implementation for Clients
• ITS Program Review – update, set current goals & improvement targets
• Live broadcast of Events to web and television - presentations, athletics; additional locations
• Evaluate expansion of wireless internet access for Eureka Campus; connections to Access Humboldt, SuddenLink Channel 8, new networks
• Dynamic reports creation for Institutional Research, departmental budget reporting, more
• Document Imaging / Workflow automation / On-Line Forms proposal
• Update web server to provide video archive and streaming, blogs, common page development platform, faster performance
• WebAdvisor – update web server and web interface software
• Datatel – migrate to web browser Colleague User Interface, Colleague Studio for programming
• Telephone main switch at Eureka Campus – evaluate system replacement requirements, options, potential funding sources
Information Technology Services
Technical Support Services