Information Technology Update

Presented by Peter Santos

October 27, 2008

Overview

• Departmental Goals and Objectives

• Pilot Projects

• Projects Completed

• Future Projects

• Helpdesk and Infrastructure Statistics

• Provide high level Technical Support to accomplish the Strategic Objectives set by the School Board.

• Enhance Curriculum and Improve Instruction.

• Support Student learning and development.

• Provide Equitable Student and Staff access to high quality Technology.

Departmental Goals and Objectives

Chief Financial Officer

Mark Dunham

Network EngineersPeter Santos

Consultants:Raul SamayoaJames BowenArthur Leheurx

Director of Technology

(Acting)

Peter Santos

Student Information Systems

REG 2000 Team

Consultants:Lou DiPaolaMark Achin

George Harlow

Network FacilitatorPeter Santos

PLATOEfrain Osorio

Tech Services ExpeditorVACANT

E-Mail AdministratorCathy Sperduti

Field Service Specialists

Mark AndersonDavid CurryJohn DiSano

Abayomi ElemoJulio Estrada

Cleora Francis-O’Connor

Vinicio VasquezRodney Wilson

VACANT

Department ClerksLee Ann ClaytorDoreen DaCruzLeatrice Higgins

Technology Organizational Chart

Pilot Projects

• Student E-Mail Live@EDU (Exchange Labs)• Web based on-line hosted email service for students.• Built-in protection from internal and external threats (Antivirus, Anti-

Spam and SSL Security).• Pilot launched during the week of October 20th at Mount Pleasant

and Classical High Schools, 950 e-mail accounts.

• SIS Personal Literacy Plan Module• A Document Intervention Module for students.• Documents teaching strategies used to assist students to overcome

literacy obstacles.• Piloting in two elementary schools ( C. Young and Fogarty )

Pilot Projects

• N-Computing• Solution that expands computer access improving student to

computer ratios.• Reduces technology acquisition and ongoing maintenance

costs.• Energy Savings.• Pilot Launched during the week of October 13th at Feinstein ES

at Broad St. and Veazie St. school site will follow shortly.NComputing X-series

• PCI-based

• 10m / 33ft. distance

• Up to 7 users per PC

Projects CompletedSeptember & October

• Central Workstation Deployment• Installation of 330 workstations and 44 printers.• Removal of 110 workstations.• Completed in 2 weeks.• Cost savings of over $60,000 on hardware

purchases.

• mCLASS DIBELS PDA Deployment• Deployment and setup of 100 PDAs.• Setup of sync stations in common areas in 7

schools.

Projects CompletedSeptember & October

• Gilbert Stuart MS and Feinstein HS Wireless

• Deployment and setup of 25 network Access Points.

• Both campuses are fully wireless improving network access for students.

• Energy Savings Script• Turns off all computers housed in all schools at a

certain time.

Projects CompletedJuly & August

• Over 30 Projects were completed during the summer break.– Sample of Projects Completed• Upgraded internet bandwidth at 28 school sites.

• Installed new Server hardware that will house the Student Information System’s database.

• Replaced all network equipment at Central High School.

• Installed a new security workstation in the Administration building.

• Upgraded 10 school network routers.

Future Projects• Re-deploy workstations to Elementary schools

• Evaluate and repair workstations that were removed from Central HS to improve student to computer ratio.

• Student Information System Server Upgrade• Upgrade of server hardware to improve overall application

performance.

• New Construction Projects (CTE & Bishop)• Main focus on network infrastructure meeting specifications

outlined in the current tech plan.

Future Projects• Erate (Year11) Network Projects

• Replacement of entire network equipment and adding wireless coverage in 7 schools.

• Upgrade of network routers in 10 schools.

• Total cost of $579,771.35

• District’s local share of cost $60,299.73

• New Technology Plan (2011-2014)• Align Tech Plan to the curriculum plan.

• Make certain Technology goals are achievable.

• Regular scheduled evaluations of the Tech Plan.

Helpdesk Statistics (Comparing Sept 2007 to Sept 2008)

0

200

400

600

800

1000

1200

1400

1600

1800

2000

September (2007) 286 1529 115 16 1946 1488 458 741

September (2008) 297 1041 145 7 1490 1000 490 534

Phone Calls E-mails V-Mails Walk-InsTotal Number of

Technical Requests

Requests Resolved by the

Helpdesk

Work Orders Created by Helpdesk

Total Work Orders Created

Helpdesk Statistics September

• Total Number of Technical Requests: 1,490• E-mails: 1041• Phone Calls: 297• V-Mail: 145• Walk Ins: 7

• Requests Resolved By the Helpdesk: 1000 • Total Number of Work Orders created by the Helpdesk: 490

• Total Amount of Work Orders created: 534• Average response time; 1 business day.• Average response time to resolution, within 5 business

days.

Infrastructure Statistics

• Locations Supported: 51

• Network Servers: 95 (8% Virtualized)• Network Equipment: Over 1,300 devices• Network Users: Over 27,000 Accounts

• Student Workstations: Approximately 7,000 • 1/3 have been purchased in the past 3 years.• 5:1 (ES), 3:1 (MS) and 3:1 (HS) Ratio of computers to students

• Applications: 150 local and networked applications.