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Information Technology@ETSU
Mark BraggAssociate Vice President for Information Technology & Chief Information Officer
OIT Mission StatementTo provide the leadership, guidance and technical skills required to establish and support an information technology architecture and accompanying services that support ETSU's vision, mission, and goals.
Services Provided
•Classroom Technology Support (TAF)▫180 Multimedia Classrooms▫Standard Equipment▫Standard Interface
•Computer Lab Support (TAF)▫53 Computer Labs▫1200 Computers▫Consistent Software Image
Services Provided
•Email▫Faculty/Staff–Microsoft
Exchange/Outlook/OWA▫Students –GoldMail
•Desire 2 Learn▫Every Section▫Every Course
•Anti-virus / Anti-malware▫Enterprise ▫Personal – http://antivirus.etsu.edu
Services Provided• Redundant Internet Connectivity
▫Tennessee State Network NET-TN (750 Mb/sec)▫Private ISP MountaiNet (250 Mb/sec)
• Enterprise Firewall Protection• 20,000+ network drops
▫Every classroom, office and residence hall room▫Over 550 miles of cabling
• Wireless Mesh▫1,460 Access points▫All outdoors▫Most common indoor areas
Services Provided▫OIT Help Desks
Faculty/Staff Help Desk Phone: 439-4OIT Email: [email protected]
Student Help Desk Phone: 439-5OIT Email: [email protected]
Help Desk Web Site http://www.etsu.edu/oit/helpdesk
Services Provided•Desktop / Laptop Computer Support
▫Computer Replacement Initiative▫Desktop/Laptop/Printer Standards▫ETSU Software Image▫Hardware Support▫“Work At Home” Opportunities
Microsoft - http://etsu.onthehub.com Dell - http://www.dell.com/etsu Apple - http://www.apple.com HP – http://www.hpdirect.com/academy/etsuniv
Services Provided• Portable Computational Devices
▫Purchase http://www.etsu.edu/fa/fs/finpro/FP-35.aspx
▫Security http://www.etsu.edu/oit/policies/portabledevsec.aspx
▫Support Email Wireless
Services Provided
•Telephones▫Office Phones▫Local Lines▫Long Distance
PIN’s University Business Personal
•Cable TV▫Residence Halls▫Classrooms
Services Provided
•Administrative Systems▫Banner ERP System
GoldLink Portal INB
Services Provided
•Emergency Communications▫GoldAlert
Text, email and desktop notifications http://www.etsu.edu/goldalert
▫Emergency Phones Over 70 emergency phones http://www.etsu.edu/maps (accessibility)
Who’s The Most Important Person You Could Know?•Your OIT Specialist
▫Zone Based▫There to assist with all OIT issues▫May not know the answer to all questions,
but know who to ask.
Important Policies
•Acceptable Use Policy ▫OIT Policy▫ http://www.etsu.edu/oit/ppp/policies/default.asp
• Information Technology Code of Ethics ▫ Human Resources Policy▫ http://www.etsu.edu/humanres/ppp/PPP-44.htm
Questions?
