Information to benefits or ‘Yojna se labh tak’

Date:- 14-December-2018

Venue:- District Collect orate Meeting hall, Jodhpur

Time:- 9 to 6 PM

About the workshop-

The state level consultation sought to invite different stake holders from Government, Civil

Society Organizations, Community based organizations and others, which were intending to

work and feel the importance of Information and using of Digital tools to bridge the gap

between the information and the citizen scheme and the entitlements mostly. It had to do to

strengthen the deprived community and to let them know the importance of Digital tools’

achieve the goals of access and delivery of government schemes information and citizen

entitlement benefits across the State. It also highlighted some information which is open to all

and citizens are still struggling to get those.

The consultation also sought to discuss and deliberate on the issues and challenges in access

and delivery of information and entitlements.

The consultation invited to various partners to share current organizational framework on

information dissemination and access to delivery model, good practices which are being taken

up in the state for the citizens at their door steps.

Participants were involved in the workshop from government department i.e. Rajeevika

(Rajasthan Grameen Ajeevika Vikas Parishad), NGOs Centre for Micro Finanace, Pradan, SRIJAN,

Manjari Foundation, Dhara Sansthan, SURE, MLPC etc. and lead bank like Rajasthan Marudhara

Grameen Bank.

The Consultation Background (Challenges in Access and Delivery of

Government Schemes Information and Entitlement Services) DEF has been working on Information dissemination model i.e. Soochna Seva since last five

years and take this model to soochnapreneurship mode 2 years back. While working on both

model and discuss among various NGOs it was observed that no/ very less models are presently

working in the area that primarily working in the Micro finance institution like SHGs, Federation,

community based organizations etc. So the workshop was designed especially for MFIs of

Rajasthan.

Following were the Objective of the consultation:-

A) To discuss various model of Information dissemination in Rajasthan

B) To make participants understand digital dialogue process

C) To know the Citizen grievance redress mechanism and basic entitlements (Social Security

Pension, Ration detail under NFSA act.)

D) Concept seeding about Soochnapreneur model and ‘Mera app’ (Android based app)

E) To build mutual consent on information service framework

Session Topic Presenter/ Anchor

Challenges and opportunities while accessing the information and entitlements and current framework adopting by the organizations

Shishir/ NGO partners

Discussions

1) While introductory session, participants were asked to share the work by their organization and current framework to disseminate the scheme to right candidates, in which various framework were shared.

2) After a little meditative exercise, participants were asked to think their past life and explore the moments where they found that “any information can play a vital role in their life either positive or negative”

3) Soochna Seva frame work shared by Shishir in following way:- A) Input- Challenges faced From the Demand (Community) and supply (government

department) side B) Process- Process adopted by DEF with the help of Community and Department side C) Output- Output shared after working with community and department as well. D) Minimum requirements to establish a Soochna Seva Kendra

4) Financial sustainability of Soochna Seva and the way ahead….

5) A interview with Soochna Seva Mitra in Barmer

Session Topic Presenter/ Anchor

Digital Dialogue process- A approach towards proactive disclosure with various department

Vineet (MKSS/ Soochna evam Rozgar Adhikar Abhiyan)

Discussions

1) Vineet shared the work of Soochna Evam Rozgar Adhikar Abhiyan and then progress till the date

2) Process of digital dialogue- Food, Ration, NREGA, Social Security Pension etc.

3) How to Access the entitlements and other important information- Introduction to Jan Soochna Portal.

4) How to see the Ration card and its status.

5) How to see the Social Security Pension status.

Session Topic Presenter/ Anchor

Grievance Redressal System in Rajasthan Kamlesh Verma (DEF)

Discussions

1) Rajasthan guaranteed delivery of public services Act, 2011 and Right to hearing (2012)

2) Shared the grievance topic and its redressal mechanism

3) What is Sampark Portal and How to register the grievances

4) How to send reminder of the grievance

5) How to check the status of the grievance

6) What to do if the grievance registered is not taken up properly by the department.

7) Introduction to Soochna evam Shikayat Kendra (9509899700)

Session Topic Presenter/ Anchor

Soochnapreneur Arpana Sharma/ Shakti Singh

Discussions

1) What is Information Entrepreneur

2) How does Soochnapreneur work

3) Difference between Soochna Seva and Soochnapreneur

4) How to check the right scheme at right time and how to record beneficiary information

5) Introduction to ‘Mera app’ how to export the data/ report analysis

6) Introduction to Soochnapreneur / Adhikar Sakhi and result of partnership with Ibtida, alwar

Session Topic Presenter/ Anchor

Open Discussion Arpana Sharma/ Shishir

Discussions

1) Discussion on How to provide the mera app Ids

2) Discussion about MoU in between organization and DEF

3) Participants shared their views and queries regarding the workshop

4) Participants were present the certificate and sapling plants at the end

5) It was decided at the end of the meeting that one MoU will be shared soon by the DEF in which following things will be clarified:- A) How to take SSK model on Pilot level by NGOs and how will DEF assist technically to

NGOs/CBOs establishing the SSK/SPs B) Role of DEF C) Expectation from NGOs

6) Vote of Thanks given by Arpana ji and Shishir.

Photographs:-