Infosys Cloud Services

Infosys Oracle Cloud Offerings:

1. Infosys Oracle Sales Cloud – Fusion CRM

2. Infosys Oracle HCM Cloud- Fusion HCM and Taleo

3. Infosys Oracle Service Cloud leveraging RightNow

4. Infosys Marketing Cloud using Eloqua

5. Infosys Oracle Social Cloud

6. Infosys Oracle ERP Cloud

1. Infosys Oracle Sales Cloud

Name for your service listing: Infosys Oracle Sales Cloud Offering (Fusion CRM)

Short one line description of your offering: Oracle Sales Cloud adoption using Infosys Tools,

Methodologies & Expertise

Enter a short summary for your Service Listing (text only), 320 character limit:

Infosys provides clients a gamut of services for Oracle Sales cloud adoption, from readiness

Assessment to Implementation. Our experience gained from Co-Development with Oracle on

Oracle Sales Cloud coupled with successful Global business transformation programs, helps our

customers in implementing Oracle Sales Cloud in a predictable manner.

• Readiness assessment – Utilizing Infosys 4E methodology

• Infosys’ Oracle Sales Cloud Fixed Price & Scope Solution - Utilizing Infosys Rapid

Start Methodology

Enter a detailed description for your Service Listing

Readiness assessment – Utilizing Infosys 4E methodology

This methodology has been designed to address issues related to the adoption of Oracle Sales

Cloud and formulate the most relevant adoption strategies for enterprises.

Features and benefits

• Addresses common customer queries about Why, What, When, and How to move to

Oracle Sales Cloud

• Articulates business benefits for adoption

• Developed by seasoned practitioners with cross-experience on the Oracle Sales Cloud

suite and Oracle's existing application lines

• Relevant checkpoints to make decisions at various phases of the methodology

Infosys’ Oracle Sales Cloud Fixed Price Solution - Utilizing Infosys Rapid Start

Methodology

Our Fixed Price service Offerings follow a rapid implementation approach spanning across 12 to

24 weeks for a standard out of the box implementation of Oracle Sales Cloud. This Offering

helps to deliver tangible business outcomes, solve critical business and IT problems and helps

enterprises transform their business processes.

Infosys Oracle Sales Cloud Fixed price offering, provides the following options to customers:

• Option 1: Sales (Lead to Opportunity Management process)

o Lead & Opportunity Management

o Forecasting, Competitor and Reference Management

o Customer Center

o Territory Management

o Sales Collaboration enabled through Oracle Social Network Integration

o Additional Offerings

o Mobile Sales, Sales Desktop, Oracle TAP

o Sales Campaigns, Quota Management

o Customer Data Management (Duplicate Identification & Resolution )

• Option 2: Incentive Compensation

o Incentive Planning & Collection

o Incentive Calculation

o Incentive Dispute Management

o Additional Offerings


o Quota Management

• Option 3: Territory Management


o Customer Center

Distinguishing Features:

• This solution is fixed price for fixed scope and fixed time and also has predictable

pricing for additional scope

• Proven Tools and templates which enable bringing the industry best practices to our

customer’s solution

Number of Trained Professionals:

Oracle Sales Cloud Consultants:

• 500+ Sales and Presales specialists certified on Oracle Sales Cloud

• 80+ Oracle Sales Cloud Certified Implementation Specialists with more planned each

quarter

• First to achieve Advanced Specialization in Oracle Sales Cloud

CASE STUDIES, CUSTOMIZATION GUIDES, DATA SHEETS, LISTING

SCREENSHOT, SUPPORT LINK, WEBINARS, or WHITEPAPERS.

Case Studies

1. Proof Of Concept of Oracle Sales-Customer Data Management Solution

for a Global Information service Company Customer Speak

Point of View: Infosys Blogs

• Rejuvenate your CRM Function with Oracle Fusion Customer Relationship

Management

• Oracle Sales Cloud

• Improvise the way you incentivize with Oracle Fusion Incentive Compensation

• Streamline Territory Management Process using Oracle Fusion Territory Management

• Effective Sales Planning with Oracle Fusion Sales Planning Solution

• Sick and tired of allocating quotas? Switch to Oracle Fusion CRM Quota Management

White Papers:

Reduce Cost and Increase Sales with Oracle Fusion Sales Planning

Data Sheets

• Oracle Fusion Applications practice

• Infosys offerings in Oracle Fusion Application on Cloud (SaaS Offerings).

2. Infosys Oracle HCM Cloud

Name for your service listing: Infosys Oracle HCM Cloud (Fusion HCM and Taleo)

Short one line description of your offering: Oracle Talent Cloud – Assess, Architect and

Adopt with Infosys.


Infosys with its Strong HCM competency, Robust Methodology and vast package

implementation experience offer End-End HCM Solution, starting from

• Assessing the current landscape and providing HCM Roadmap

• Architecting the most efficient and stable HCM business processes

• Enabling the users to Adopt and maintain the HCM system


Infosys has more than 2100 HCM Consultants with Domain, Industry and Package knowledge in

Core HR, Compensation, Social Network, Talent Management, Recruitment and Learning.

Infosys has completed more 250+ HCM engagements across the globe, including Fortune 500

clients and offers Complete HCM Oracle On-Premise and Cloud Solutions.

Infosys leverages its global expertise of working with clients across industries to help

organizations in evaluating and adopting cloud HCM solutions which enables organizations to

help their talent to collaborate and learn faster. In this journey, Infosys offers end-to-end services

- strategy, roadmap guidance, talent process transformation, consulting, pre-packaged best-of-

breed solutions and technology services, based on Oracle.

Infosys leverage Oracle Certified Rapid Start Methodology to implement Oracle HCM cloud

products faster and efficient. Infosys also offers a pre-defined and complete integrated Solution

for the clients adopting Oracle Cloud co-existing with the On Premise HCM Solution.

Infosys provides Innovative and Flexible Service offerings in HCM Cloud

Services Service

Offerings

Recommended Clients Benefits

Assessment HCM Health

Check

Existing HCM cloud

Customers, seeking to

improve their current

Business Processes

• Adopt Industry best

practices to eliminate pain

points

• Maximize ROI on cloud

investment

HCM Roadmap Clients Embarking on short

term and Long term HCM

Roadmap

• Roadmap to help realize

the HCM vision

• Best utilize of the

Technology at the right

time

Architect Basic Client with in-house

Capabilities to implement

HCM Cloud solution

• Low Implementation cost

• Support on key decision

making aspects.

Standard Regular Level client

involvement with need-

based Infosys Onsite

Support and a limited pre-

defined scope.

• Low - medium

Implementation cost

• Complex Implementation

activities can be scoped to

Infosys

Premium Client preferring low

involvement from their side

and expecting a Dedicated

• Onsite resource hand

holding clients

• Complete Project delivery

onsite and offshore project

team with extensive pre-

defined scope.

can be scoped to Infosys

Tailored to Fit Clients requiring full-

fledged contextualized

services for Complex and/or

Large projects.

• Very Low involvement

from client side

• End to End HCM

Transformation service

from Infosys

Adopt Flexi – Pay by

Use

Client with low/uncertain

support requirement to

purchase blocks of services

• Drastic reduction in

resource idling cost

• Flexible option to ramp up

during the key business

milestones.

Standard Client preferring

Conventional models of

TnM, Fixed Price or Ticket

based

• Dedicated resources

supporting the production

system

• Better control on resources

Number of Trained Professionals:

Oracle HCM Cloud Consultants:

• 700+ Sales and Presales specialists certified on Fusion HCM

• 50+ Fusion HCM Certified Implementation Specialists with more planned each

quarter

• 150+ Oracle Taleo certified Sales and Presales specialists

• 40+ Projected Taleo Certified Implementation Specialists by this year-end

• First partner to achieve Fusion HCM Specialization

• First to achieve Advanced Specialization in Fusion HCM, CRM, Financials

Business Process Consultants

• 200+ Recruitment and Transition subject matter experts

• 100+ Learning subject matter experts

• 250+ Talent Management subject matter experts

• 150+ Compensation subject matter experts.

• 500+ Integration and Conversion Consultants

Supporting Links

World’s First File Based Loader (FBL) Implementation

Global HCM Implementation @ Weatherford

OPN Partner cast

Infosys Co-Existence Offering for Oracle Fusion Talent Mgmt.

OOW 13 Showcase : Talent Management Live in Record Time: An Oracle Fusion

SaaS Success Story [CON3476]

4. Infosys Oracle ERP Cloud

Leading enterprises are seeking ways of leveraging cloud technology to develop strategic

advantage and optimize organizational success. They are looking for a new platform

which will give them an opportunity to make a sea change in productivity while riding on

to the wave of critical cost effective growth initiatives.

Infosys’ offerings in Oracle Fusion Applications on cloud are fixed scope and price

offerings that empower clients to take on a more inclusive strategic role in today’s world

of business and economic uncertainties. Infosys is focused on delivering measurable

business value to its clients through proven best-practices, approach and change levers to

efficiently run small or large portion of their business.

Infosys has a complete offerings portfolio for ERP financials across all industries

spanning across various critical business cycles. Our service offerings follow rapid

implementation approach spanning across 12 to 24 weeks for a standard out-of-the-box

implementation to deliver tangible business outcomes, solve critical problems and help

enterprises transform their businesses.

Mature Service Offerings for Oracle Fusion Financials

Option 1 : General Ledger, Receivables

Option 2: General Ledger, Payables, Payments

Option 3: General Ledger, Receivables,Payables, Payments

Additional Offering : Assets, Automated Invoice Processing, Expenses, Tax, Financial

Reporting Center, Cash Management, Advanced Collections, Sub Ledger Accounting

3. Infosys Service Cloud on RightNow

Name for your service listing: Oracle RightNow CX Cloud Service

Short one line description of your offering:

Oracle RightNow CX – Reactive, Proactive and progressive - Customer Experience Management

with Infosys!!!


Today’s organizations are facing increasing challenges in addressing high service level

expectations from customers. Infosys with its Strong Customer experience management

competency, Robust Methodology and vast package implementation experience offer End to End

CXM Solution.


Infosys has more than 50 Oracle RightNow Functional & Technical Consultants with Domain,

Industry and Package knowledge in Oracle RightNow CX across customer experience

management.

Infosys leverages its global expertise of working with clients across industries to help

organizations in evaluating and adopting cloud based CXM solutions which enables

organizations to deliver exceptional customer experiences across the web, social networks and

contact centers. Infosys strong expertise in Oracle RightNow CX:

• Provides a complete online customer experience solution for resolution of issues from

any device.

• Manages customer interactions across the Social Web facilitating knowledge sharing,

issue resolution and gathering feedback.

• Enabling an efficient call center, delivers end-to-end management of the customer

journey through unified information and knowledge availability.

• Enhances the customer experience with proactive, highly personalized communications

informed by integrated analytics.

In this journey of serving customers and accomplishing high standards in customer’s experience,

Infosys offers end-to-end services - strategy, roadmap guidance, consulting, pre-packaged best-

of-breed solutions and technology services, based on Oracle.

Infosys leverages Oracle Certified RapidStart based SaaS implementation model which delivers

immediate value, along with a foundation for rapid implementation of future releases and new

capabilities

Infosys provides an in depth case study and analysis on Service Management which helps its

customers in analyzing the customer experience Strategic Focus Area, Trend, Value Proposition

and Opportunity Cost related to the service management field:

Infosys Service Cloud

Offering Focus Areas

Strategic objectives Value Proposition

Personalized Multi

Channel Experience

• Consistence experience across

channels

• Channel usage rates changing

Consistent customer

service across

communication channels

• Completeness of Experience

Agile Multi Channel

Service

• Agile Service – ability to migrate

interaction from one channel to

another to complete service

• Provide contextual knowledge

based on channel, location, other

parameters

• Have no communication gaps

across channels

• Healthy customer

relationships

• Load balancing

between channels

Social Network

Integration

• Increase in usage of social

networks to share the brand

experience

• CRM integration with social

networks for faster resolution of

complaints

• Improve customer experience by

taking customer feedback

• Strengthening customer

feedback management

• Integrating with

customer communities

as a natural escalation

point to a service

channel

Mobile solutions

Preferred mode of communication

• Offers convenient

customer touch point

• Increase in Customer

Self Service

• Reduction in inbound

calls

Proactive Outbound

Communication

Closed loop communication with

customer

• Increase in Customer

base

• Increase in cross selling

and upselling

opportunities

Knowledge

Management

Increase in usage of web self

service

• Reduction in cost of

operation

• Delivering contextual,

personalized self

service

Analytics Increase in usage of analytics to

derive insights into customer

behavior

• 360 degree view of

customer

• Historical analysis of

customer complaints

• Personalize customer

interactions

Number of Trained Professionals (Competency):

Oracle RightNow CX Cloud Service consultants:

• 80+ Sales and Presales specialists certified on Oracle RightNow


• 600+ Service Management subject matter experts

• 800+ CRM subject matter experts

• 340 trained and certified technical and functional consultants

• Large Community of Practice

• 80 person Hour Infosys Training Academy

• Oracle RightNow Training Labs

• Ready Made Questionnaire

• Use Cases and Application UI Design

• 12 Pre Built use cases

• 6 prebuilt integration capabilities

5. Eloqua Marketing Cloud

Name for your service listing: Infosys Oracle Marketing Cloud on Eloqua

Short one line description of your offering: Delivering exceptional customer experiences with

modern marketing platform on the cloud


Infosys enterprise marketing solutions delivered via Eloqua enables our clients to develop

practical, outcome-based solutions that meet the ever-growing and changing needs of the global

economy. Some of the salient features of these solutions include but are not restricted to:

� Focus on “Measurable Value”

� Persona based Design

� CRP led Implementation

� “Near Zero” customizations

� Enabling clients for deployments


Infosys has a large scale and successful business in developing, deploying and maintaining

enterprise marketing solutions with more than 2000 Consultants with Domain, Industry and

Package knowledge in core CRM (Marketing, Sales and Service) functions. Infosys has

completed more than 900 CRM engagements across the globe, including Fortune 500 clients..

We are a global leader in the implementation of Oracle technology based marketing solutions

and recognized consistently by analyst and rating agencies as among the top 3 in the world. We

have considerable experience with the Oracle CX Marketing Suite: Eloqua as well as

deployment and management of solutions across public and private cloud environments.

Some of the capabilities that Infosys brings to the table & is uniquely positioned to deliver as a

systems integrator of cloud based marketing solutions are illustrated below:

� Wealth of experience in system integration of Oracle solutions including Eloqua & the

Fusion stack of products.

� Understanding of key pain points across the marketing process cluster in multiple

industry domains.

� Balancing client specific needs with product capability.

� Experience with large global programs and their complexities such as: o Deployment planning and execution o Data analysis, cleansing, transformation, migration and reconciliation o Integration architecture redefinition viz. management of dependencies with legacy

solutions that will be maintained alongside the new stack o A deep understanding of the end-to-end testing cycle o Transition to the client organization & comprehensive support for change

management processes

Infosys Eloqua Marketing Suite: Value Propositions for Key Strategic Focus Areas (SFAs)

Infosys Marketing Cloud

Offering Focus Area

Strategic Objectives Value Proposition

Know Your Customer

Data driven approach to

understand who the

most valuable customers

are & subsequently

define how to deliver

Learn more & more about the end

consumer. Customer Profiling is a

key driver for marketing

communications. More than 50% of

buying decisions are being

completed before engagement with

sales teams/stores.

Identify the most valuable customers,

understand their preferences and learn

how their expectations can be met, and

better still, exceeded.

value to them. Employ “persona” based marketing

plans which deliver enduring

differentiation.

Encapsulation of buyer preferences

and attitudes essentially means

movement from product

feature/benefit focus to a customer

value focus.

Proactively address gaps in

“scientific skills” in the

organization. Once connected,

leverage effectively the power of

data driven decisions.

Address consistent changes in

customer behavior & preferences as

also in marketing channels and

transform the wealth of available data

into actionable customer insights.

Automate Marketing

Optimize organizational

investments to automate

key marketing processes.

Move beyond traditional

approaches such as

email management only.

Understand the digital body

language and behavior of buyers &

respond in real time with relevant

content.

Capture, measure and respond to

customer information insights in a

systematic way to drive business

outcomes.

Embrace the power of Mobile as a

key engagement platform.

Allow customers to actively seek or

evaluate solutions/products online 24

X 7.

Big data is important but smart data

is critical. Focus efforts on the

“smart” data points that are

actionable and can help improve

customer experience. Plan, design

& execute marketing campaigns

around smart data.

Lead organizational approach to allow

a surge in customer analytics

initiatives. Most C-level executives

have highlighted customer intelligence

as the most important contributor to

business success in the future.

Personalized &

Ubiquitous Marketing

Communications

Embrace & deploy a

marketing strategy

across both traditional

& digital channels of

communication.

Deliver engaging content via a

balance of relevance & credibility

that add impetus & are closely

aligned to the brand to help

establish instant customer connect.

Build content initiatives focused on

customer understanding and issues

that customers care about which can

be serviced/addressed.

Provide information that is

interactive & easy to consume.

Ensure content strategies deliver

shorter pieces of information that are

easily digested & thereby

comprehended.

Utilize the growing power of peer

influence. Target key influencers

with content as well as incentive

which motivates them to share.

Provide ability to deploy strong

shareable content which extends reach

across multiple touch points. Leverage

the power of product advocacy.

Infosys Eloqua Marketing Suite: Themes & Key Capabilities

# Theme Key Capabilities

1 Marketing Execution

(Campaigns)

1. Robust & comprehensive segmentation based on Digital Body

Language & customer Personas.

2. Easy design & deployment of multi stage campaigns.

3. High personalization quotient for all campaign communications

via tailored email & form templates.

4. Extend reach of campaigns via deployment across multiple

channels. Leverage Eloqua AppCloud.

5. Management of campaign responses.

2 Conversions: Deliver

Better Leads & Better

Engagement

1. Lead Scoring: Leverage automated lead qualification process to

rank qualified sales leads based on response to a campaign &

subsequent engagement.

2. Lead Assignment: Route leads to sales team based on criteria

elements of multiple business rules such as geography, industry,

product interest etc.

3. Lead Nurturing: Convert cold leads into prospects with relevant

and timely communication via re-designed follow up campaigns.

4. Sales Insights: Provide 360 degree view of a prospect to the sales

team based on a combination of all e-mail, web, search, form &

social activity. Leverage real time CRM system integration.

5. Build Trusted Relationships: Help project sales teams as trusted

advisors by delivering the right content with the right degree of

personalization.

3 Measuring

Effectiveness of

Marketing

1. Campaign Analysis: Measure campaign performance across

multiple channels for e.g. view email engagement, click-through

rates, bounce backs, conversion and abandonment.

2. Marketing & Sales Alignment: Synchronize marketing and lead

data with sales contact and pipeline information to provide

information on how marketing campaigns are influencing deals.

3. Website Traffic Mgmt.: Website analytics to uncover who’s

coming to a Website and where they’re coming from.

4. Benchmarking: Evaluate performance on multiple metrics across

key categories against other marketers that have adopted

marketing automation capabilities as well as gain insights into

major trends and best practices.

5. Link to ROI: Closed-loop campaign reporting that connects

campaigns to the pipeline, revenue and ROI.

Trained and Certified Professionals:

Oracle Eloqua Consultants:

• 20+ Sales and Presales specialists certified on Oracle Eloqua


• 200+ Marketing subject matter experts

• 400+ Digital Marketing subject matter experts

• 800+ CRM subject matter experts

6. Infosys Oracle Social Cloud

Name for your service listing: Infosys Oracle Social Cloud

Short one line description of your offering: Extending reach beyond marketers to the entire

organization with an Integrated Social Relationship Management Platform


Infosys has built its competency around Oracle Social Marketing (SM) and Oracle Social

Engagement and Monitoring (SEM).

• Social Marketing helps to efficiently and effectively moderate content and respond to

fans.

• Social Engagement and Monitoring enables brands to act on customer intent leveraging

existing business practices.


Infosys provides Innovative and Flexible Service offerings in SRM Cloud for enabling and

enhancing business processes by involving end-customers for the brands. A brief overview of

our services is listed below:

• Business Process and Technical Integration between Social Media and CRM Packages

such as Siebel

• Text processing algorithms and techniques such as classification, clustering, key phase

extraction and rule based extraction used to extract sentiments, identify buzzwords to rate

the content

• Automated data mapping and integration between social profiles and CRM entities with

validations mechanisms to ensure data integrity and accuracy

• History of social conversations maintained in CRM application for analysis and audit.

Services Service Offerings Benefits

Marketing Publisher • Post to multiple social networks

• Schedule and preview posts

• In-News Feed wall apps

• Community management and moderation

Tabs • Powerful social website manager

• 55+ out-of-the-box, drag & drop

applications

• Geo-target tabs by country & language

• Mobile Optimized

Analytics • Facebook, Twitter, Google+

• Page-level and post-level metrics

• Exportable data

User Management • Group users and social properties

• Manage permissions and teams

• Template management

Shop • Customizable social commerce application

• Transaction within Facebook

• Integration with Tabs product

Engagement Multi-Channel

Engagement and

Orchestration

• Listen and take

• Automatically categorize Posts

• Route across the Enterprise

• Manage complex workflow

• Drill drilldown on conversations

• View complete audit trail

• Publish to Twitter in any language

• Track status

Analysis Key Performance

Indicator Dashboards • Highly configurable dashboards

• Using key performance indicators

• Tracks trends, spikes and anomalies

• Turns data (text and structured) into

actionable analytics

• Targets relevant messages to consumers

• Business decisions based on meaningful

consumer data

1) Client Testimonial Videos

Al Shirawi Oasis Investments (UAE) : http://www.infosys.com/Oracle/case-

studies/Pages/oracle-fusion-financial-accounting.aspx

Dubai Chamber of Commerce: http://www.infosys.com/Oracle/case-

studies/Pages/oracle-fusion-business-friendly.aspx

https://www.dubaichamber.com/news/dubai-chamber-becomes-the-first-in-the-

region-to-deploy-oracle-fusion-applications

2) OPN: Infosys & Oracle Cloud Service implémentations

http://www.youtube.com/watch?v=yj2Dl6xbuIs

3) Sales Collaterals

Infosys Fusion Financials Fixed Price Offering:

https://solutions.oracle.com/scwar/sc/Solution/SCSP-PPEHWERR.html

Rapid start Implementation Approach spanning 12 to 24 weeks for standard OOB

implementation .

http://www.infosys.com/Oracle/Documents/oracle-fusion-application-cloud.pdf