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Inland Revenue’s Relationship with the Voluntary Sector
Bob RussellDeputy Commissioner, Service Delivery
Strategic Direction of Inland Revenue
Case Study
Today
Our OutcomesPrimary Improving the economic and social wellbeing of New
Zealanders
Intermediate Revenue is available to fund government programmes
through people meeting payment obligations of their own accord.
People receive payments they are entitled to, enabling them to participate in society
Inland Revenue’s Direction
Inland Revenue is responsive in meeting the changing and increasing expectations of government and society
We make it easy for customers to get it right and hard to get it wrong
Society has confidence that appropriate action will be taken against customers who do not comply
Increasingly, paying tax is seen as contributing to society
We are professional, approachable, effective and efficient
Our Aspirations – Desired Future
Target and tailor our activities through understanding our customers
Optimise organisational efficiency and reduce compliance costs over time
Create an environment which promotes compliance
Continually invest in our people and the tools to deliver our future outcomes
Our Strategic Direction
Target and tailor our activities through understanding our
customers
How We’re Organised to Deliver
COMMISSIONER
INLAND REVENUE
SERVICE DELIVERY
BUSINESS DEVELOPMENT
AND SYSTEMS
PEOPLE CAPABILITIES
AND GOVERNANCE
OFFICE OF THE CHIEF
TAX COUNSEL
POLICY ADVICE
DIVISION
Customer Insight
Assistance
Assurance
Litigation Management
Listen learn and understand
What challenges do you have doing business with Inland Revenue?
What would make a difference?
How can we make it easy to get it right and hard to get it wrong?
Not for Profits Customer Group
Citizens Advice Bureau and Inland Revenue
Help individuals to know their rights and access various services
Input into the development of social policies and services
Act as a public watchdog
Citizens Advice Bureau
Local initiative
Approach based on understanding each others needs & purpose
Grown into a more formal partnership (IR media release Oct 2004)
Inland Revenue and the Citizens Advice Bureaux
Memorandum of understanding
NZACAB delivery of Inland Revenue information
Resources from Inland Revenue to NZACAB
Exploring new ideas
2004 2007
We have experience, but want to test our assumptions
Listening to key customer groups is central to Inland Revenue’s plans
Not for Profits is a key customer group
We want to create an environment that promotes Compliance:– we want it to be easy for you to get it right, and hard to get it
wrong
Summary – IR and the Voluntary Sector
Questions
Thank you…