INN VATING - cdn.ymaws.com€¦ · Engagement: New Ways of Leading and Changing Organizations) OD NETWORK 2013 ANNUAL CONFERENCE • Organization Development Network . ... smart clever

INN VATING OD

OD NETWORK 2013 ANNUAL CONFERENCE

October 5 – 8, 2013 • DoubleTree by Hilton San Jose • San Jose, California

Organization Development Network

Social Systems • Learning • Networks • Organizations • Practice Development

Meeting’s: Successful Change’s Secret Sauce

The Axelrod Group, inc.

Dick and Emily Axelrod

OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network


Meetings: A place where work gets done



Change Processes Have Lots of Meetings

• Chats

• Huddles

• Regular staff meetings

• Town halls

• Work sessions



Peter Block on Meetings

• “The structure, aliveness, deadness,

whisper or shout of the meeting

teaches us and persuades more about

the culture of workplace than all the

speeches about core values and the

new culture we are striving for.”(Terms of

Engagement: New Ways of Leading and Changing Organizations)





Welcome

• Create a safe enough environment

• Offer a personal invitation

• Be a good host or hostess

• Prepare the room

• Engage in small talk

• Conduct a two minute clean slate drill



Connect people to each other and the task

• Personal connection builds trust

• Connection to the task unleashes energy

• Connection occurs through conversation

• Take into account context and culture



Discover the way things are

• Create a shared view of reality

• Make sense of that reality

• Keep the discover process open

• Don’t ignore reality or prematurely try to fix it



Elicit people’s dreams

• Powerful dreams are grounded in reality

• Great leaders, word class athletes, Virgin Atlantic, and

people who want a new car are driven by their dreams

• Powerful dreams emerge when we enlist the arts

• Insights emerge when we are not working directly on the

issue



Decide

• Being clear about who will decide is as important as who

makes the decision

• Being clear about how you decide is as important as how you

decide

• What you are able to decide depends on the meeting type

• Having made your decision, clarify roles and responsibilities



Attend to the End

• How you enter a space and how you leave a space is as

important as what happens in the space.

• Three parts to a good ending:

• Review decisions made

• Provide a roadmap for next steps

• Reflect on the meeting experience



Work Design Meets Meeting Design

• Meaning

• Autonomy

• Learning

• Challenge

• Feedback

• Voice



Meeting Design Meets Video Game Design

Meetings Video Games

Learning Participants learn something as a result of

participating

Immediate feedback on the meeting

Build in early success

Immediate feedback

Assumes participants are

smart clever people

Autonomy Input into the agenda

Optional attendance

Ability to influence the decisions

Clear expectations about your role

Choice about degree of

difficulty

Success or failure due to

your actions

Clear expectations about

your role in the game

Work Worth Doing Compelling reason for meeting Captures participant

interest. I want to play

this game

Challenge Compelling business issue

Right people with the right skills are

present

• Game is familiar and

challenging at the same

time. Produces sense that I

can do this.


Activities

Outputs Inputs

Meeting Design Cycle

Purpose

Session Objectives

Session outputs & next steps



Habits

• Habits work for us and against us

• When we form habits we use a lot of brain

power as we make choices and decisions

• When these choices and decisions become

routine they become habitual

• Habits are efficient

• When habits become arthritic they work

against you


Threat Reward

Status Certainty Autonomy Relatedness Fairness

David Rock The Neuroscience of Engagement



Meeting Analysis and SCARF

• How important did you feel?

• How certain were you of the meeting’s

purpose?

• How much freedom and autonomy did you

experience?

• How did you feel about the other people in

the room?

• How fair did the meeting seem?



Please Complete a Survey Before You leave!

Your feedback is greatly appreciated.

Thank You!

Documents

INN VATING - cdn.ymaws.com€¦ · Engagement: New Ways of Leading and Changing Organizations) OD NETWORK 2013 ANNUAL CONFERENCE • Organization Development Network . ... smart clever