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CONFIDENTIAL
Business in Brief: Castlight Health Health IT company based in San Francisco, CA; raised $100M Series D funding,
$181M total
Targets companies with self-insured health plans, charges them monthly fee based on number of employees and dependents covered
Platform enables consumers to compare quality, cost of services provided by doctors, labs, and hospitals
Employer clients include Life Technologies, Allegis Group; data partners include Leapfrog Group
Has Health Care Consumerism Come of Age?
4
Platform Supports Consumer Decision-Making
Source: Castlight Health, available at: www.castlighthealth.com; Advisory Board interviews and analysis.
• Provider, Service Cost
• Comparison Pricing
• Benefits Information
• Quality Scores
• Patient Satisfaction
• Access, Convenience
• Provider Credentials
Consumer Friendly Interface Pricing Information
Provider Search
61% Consumers report changing
their decision on where to get
care based on Castlight data
Light-Years Beyond “Hospital Compare”
CONFIDENTIAL
Health Plans Venturing (Back) into the Provider Space
5
Getting Closer to the Patient to Manage Cost and Quality
1) Operating loss in fiscal year 2011.
Humana acquires more than 200
ambulatory centers across 42 states
with the purchase of Concentra
WellPoint adds 26 clinics near Los
Angeles with the acquisition of the
health plan CareMore
Cigna expands its medical group
over two years to service 25 primary
and urgent care locations across
Arizona
Source: Kaiser Health News, “Managed Care Enters The Exam Room As Insurers Buy Doctor Groups,” available at: http://www.kaiserhealthnews.org/Stories/2011/July/01/unitedhealth-insurers-buy-doctors-groups.aspx, accessed April 1, 2011; The Advisory Board Company, available at: http://www.advisory.com/Daily-Briefing/2012/05/03/Highmark-UPMC-reach-18-month-deal, accessed May 10, 2012; Advisory Board interviews and analysis.
Case in Brief: Highmark
• Pittsburgh-based insurer announced
acquisition of West Penn Allegheny
Health System in June 2011
• Deal is only first step in a larger
strategy to grow in the provider
space through the purchase of
physicians and hospitals
Payers Expand into Primary
Care Also Expanding into Inpatient
Care?
• 5 hospitals
• $51.7M annual
operating loss1
• Recently closed ED
West Penn
Allegheny
CONFIDENTIAL
…But the Market Won’t Wait for a Leisurely Transition
6
Walmart Steering Employees to Preferred Providers for Surgical Care
Walmart “Centers of Excellence” Program
Source: “Walmart Expands Health Benefits to Cover Heart and Spine Surgeries at No Cost to Associates,” Walmart News, October 12, 2012, available at: http://news.walmart.com; Advisory Board research and analysis.
Employee a
potential candidate
for cardiac, spine, or
transplant surgery
Consultation at one of
six high quality, low
cost hospital systems
Employee undergoes
surgery at negotiated
bundled payment rate
Surgery deemed
unnecessary,
procedure and follow-
up costs avoided
Free travel for
employee,
caregiver Cleveland
Clinic
Scott & White
Memorial
Hospital
Virginia Mason
Medical Center
Mercy Hospital
Springfield
Geisinger
Medical
Center
Mayo
Clinic
1.1M Projected number of
employees and dependents
included in bundling model
CONFIDENTIAL
Employees Shouldering More of the Cost Burden
7
Shifting Responsibility to Employees via High-Deductible Health Plans
Source: “Employer Health Benefits: 2011 and 2012 Annual Surveys,” Kaiser Family Foundation and Health Research & Educational Trust, Buntin M, et al., “Healthcare Spending and Preventive Care in High-Deductible and Consumer-Directed Health Plans,” American Journal of Managed Care, March 2011, 222-230; Advisory Board research and analysis.
1) High-deductible health plan with savings option, defined as a health plan with a deductible of at least $1,000 for single coverage and $2,000 for family coverage.
2) Consumer directed/driven health plans. 3) High-deductible health plan/consumer-directed health plan.
Percent of Total Employees Covered by HDHP/SO1
2009-2012
Household Health Care
Spending Growth 2004-2005
Total health
care Outpatient Inpatient Emergency
Departments
Prescription
Drug
Select Large Employers Moving to 100%
CDHP2
HDHP/CDHP3 Control
$21
$10 ($1) $4
$7
$106
$56
$35
$4 $11
8%
13%
17% 19%
2009 2010 2011 2012
CONFIDENTIAL
Treading Water over the Last Two Years
8 Source: “Hospital Volume Tracker: Q3 Tracking Slightly Better,“ Deutsche Bank, September 2012; Advisory Board research and analysis.
Month-to-Month Change in Volume Growth
Sept. 2010 – Aug. 2012
-2.0%
0.0%
1.1%
-6.0%
-4.0%
-2.0%
0.0%
2.0%
4.0%
6.0%
8.0%
10.0%
Sep'10
Mar'11
Sep'11
Mar'12
Aug'12
Inpatient Outpatient
2.7%
Weak Economy Suppressing Health Care Demand
CONFIDENTIAL
ACO Transformation Taking Hold
9
Groundswell of Providers Beginning to Transform Business Model
CONFIDENTIAL
Getting Serious About Transformation
10 Source: 2012 Growth Survey, Marketing and Planning Leadership Council; Advisory Board research and analysis.
Payment Reform Initiatives Planned to Launch between 2012 and 2015
n=53 Hospital and Hospital System
Planning Executives
46%
8%
50%
38%
21%
48%
7%
76%
55%
7%
Shared Savings Program Pioneer ACO Bundled Payments Risk-Based Contracts withPrivate Payers
None of the above
Freestanding Hospitals Multi-Hospital Systems
CONFIDENTIAL
Medical Group Ownership Continues its Ascent
11
Yet Acquisitions Are Not a Guarantee for Referrals, New Volume
CONFIDENTIAL
Implications
Patients will play a larger role in decision making
Capitated agreements will be coming back
Innovation…in technology and care mechanisms will be rewarded
…if they reduce the cost of care
12
CONFIDENTIAL
Frost & Sullivan Analysis of Successful Medical Innovations
Review of the most successful IPOs of medical technology companies revealed they delivered on at least one of five key insights:
Catch Cancer Sooner
Reduce Patient Pain and Anxiety
Shift Site of Care to Less Expensive Venues
Eliminate the Need for General Anesthesia
De-Skill the Procedure…enable the less skilled to perform better
Do any of these and you reduce the cost of care
13
CONFIDENTIAL
Health Care Market Model
14
Minute
Clinics
Endoscopy General
Surgery
Pla
nn
ing
Urgent
High
Routine
Low Complexity
Trauma
CONFIDENTIAL
The Frequency of Problems and ‘Solving Costs’ Guides How Decisions are Made
15
Ad-Hoc
Experts
Patterns
Rules-Based
Decision Trees
Fre
qu
en
cy
Low
Low
High
High Solving Cost
CONFIDENTIAL
How To Win In A Rules-Based, Routinely Planned, Low Complexity Service
Own branding related to ‘quality’
Build efficiencies to keep costs from rising faster than the market
Smooth back-office operations
Focus on ‘repeatability’ and ‘consistency’ of service delivery
Retain existing customers
Get those customers to market your business
Train employees on the importance of these points
Incorporate innovations that help with any of the above
16