In-Patient Satisfaction Survey at Bangalore Baptist Hospital

Objective: To find the level of satisfaction in inpatient care.

Source of Date: Data is collected from the inpatients of the hospital. Data was collected with the help of a structured questionnaire.

Survey Questionnaire:S. No Question Yes No

1. Are you satisfied with doctor’s explanation of your condition?

50 0

2. Did the doctor spend adequate time with you? 50 03. Were you provided enough privacy during examination? 50 04. Were there any on call doctors to attend you in distress? 50 05. Did the doctor listen to your problems? 50 06. Did the doctor visit you twice daily? 42 8

Survey Results:

Q1 - Q6 Chart

Survey Questionnaire:S. No Question Yes No

7. Were you provided treatment as soon as admission?

Negative Reasons: Slight delay in the casualty.

48 02

8. Overall satisfaction with nurse’s promptness and skills?

Dissatisfaction Reasons: Neglecting aseptic precautions. Allowing footwear inside ICU.

48 02

9. Are you satisfied with the ward /room conditions?

Dissatisfaction Reasons: Water logging in the bathrooms. Bed bugs. No soap holder in private room bathrooms. Foot mats should be cloth based instead of coir

ones. Noisy doors.

40 10

10. Are you aware of the charges?

Non-Awareness Reasons: Responsibility with others.

36 14

11. Were you informed in advance about your discharge? 47 0312. Will you recommend this hospital to others? 50 0

Survey Results:

Q7 – Q12 Chart

Solutions:1. Triage systems to be introduced at casualty.2. Proper aseptic precautions to be taken in handling patients.3. Providing sterile caps, masks and gowns to ICU staff.4. Disallowing foot wears inside ICU.

5. Regular maintenance of bathrooms in the hospital.6. Spray of insecticides on regular basis.