INSIDE BERKS BUSINESS

TERESA MCCARTHY - JUNE 16 - 19, 2014

2366 Bernville Road Reading, PA 19605

The Inside Berks Business program connects teachers and Berks county businesses. The teachers spend four days at the job site learning about the business. This is in order to make sure that the educators are giving the students the job skills that they need to enter the work force currently, after high school graduation, or after college graduation.

Description of IBB Program

EnerSys is the global leader in stored energy solutions for industrial applications. They manufacture and distribute reserve power and motive power batteries, battery chargers, power equipment, battery accessories and outdoor equipment enclosure solutions to customers worldwide. Motive power batteries and chargers are utilized in electric forklift trucks and other commercial electric powered vehicles.

About Enersys

Reserve power batteries are used in the telecommunication and utility industries, uninterruptible power supplies, and numerous applications requiring stored energy solutions including medical, aerospace and defense systems. Outdoor equipment enclosure products are utilized in the telecommunication, cable, utility, transportation industries and by government and defense customers. EnerSys also provides aftermarket and customer support services to customers from over 100 countries through sales and manufacturing locations around the world.

from www.enersys.com

Timeline

SUMMARY OF BUSINESS EXPERIENCE Steve Spaar – 12 years, Marketing Director, Americas

• Team of 8 responsible for new product development, product management, marketing communications including digital media efforts and sales support functions. Extensive leadership roles with international teams including Europe and Asia.

• University of Miami – marketing, St. Joe’s MBA

Sandra Martins, 3 years, Human Resources Generalist

• Business administration – marketing, Masters in HR

• Postings on website, interviews, background checks

• Diversity

Marna Skripko, 6 years (quality dept 3 years, HR 3 years), Human Resources Generalist II • Bachelors Labor and Industrial Relations • Employee relations litigation, termination, job evaluations, interviews

veteran hires, job fairs

Aric Rentschler, 2 years, Corporate Payroll Manager • Allentown Business School, associates in accounting • Laws/codes, record management system, 401K, retirement programs Roland Reyes, 4 years, Marketing Support Manager • Bachelors in Industrial Engineering • Product design, work with engineers • Communication and support for customers

Joe Atieyeh, 7 years, Product Engineer – Motive Power Engineering • Bachelors in Electrical Engineering • Chargers design and support

David Perno, 41 years, Customer Support Manager Motive Power • No college • Supervisor Jacqulyn McGrogan, 15 years, Customer Service Supervisor • Had gone to cosmetology school • Started in customer service and then became supervisor Sara Fracinelli, 2 years, Marketing Manager • Journalism • Promotional items literature, trade shows

Amy Gresh, 19 years, Customer Service Supervisor • Cosmetology • Training, hiring individual account management

Tim Chrusch, 1 and a half years, Product Manager • Bachelors Marketing • Personalize sales to audience existing and new produts, product releases

ads Dana Kowalski, 13 years, Marketing Manager • Broadcast, minor in business • Odyssey battery, sponsorships, Website content management, digital

marketing (Twitter, FB, Instagram)

Amanda Fuller, 8 years, (customer service first) Marketing Manager • Bachelors in Marketing • Douglas Batteries, regional sales reps

Lauren Kulp, 4 years Marketing Administrator – Reserve Power • Bachelors in Communications • Maintain literature, email communications, sales incentives

EDUCATIONAL SKILL REQUIREMENTS OF EMPLOYEES

• Bachelors – Marketing, Communications, Journalism, Engineering, Business, Management, MBA, Human Resources, Accounting

• Field Technician - HS diploma

SALARY RANGES AND BENEFITS • Medical insurance ($16.52 single weekly) • Dental • Vision • Tuition reimbursement ($6000/ year) • Training classes through community college • 2 weeks vacation, 5 sick days • Social Events (holiday parties, sports, ice cream social,

kids parties) • Stock and 401K options • Discounts (AT&T, Ford, many others) • Movement within the company

• Service Center Technician $16/hour • Engineer 1 - $45,000

• Salaries negotiable and varied depending on experience

GREATEST ASSETS

• people • working environment and closeness • having people in the right job • moving forward, company is doing well • setting goals • giving back to the community, United Way

volunteering • global market • strong leadership • quality of products

GREATEST CHALLENGES

• competitive in market with pricing • being innovative with product design • remain on top while maintaining growth • communication with sales reps • global market, being economical • global product management • communication among departments when changes are

being made

TECHNOLOGY

• Microsoft Word, Excel, Outlook, Power Point • Adobe Illustrator, PhotoShop • OpenHire • Red Carpet • Solid Works • Auto CAD • BAAN (budget authorization account number) – ERP

(ordering, sales)

SYNTHESIS OF SKILLS TO BE SUCCESSFUL

• Communication • Time management • Teamwork • Organization

Other interesting information • Recycling: Good for business and good for the

environment. Lead acid batteries are by far the most fully recycled of all consumer products. Recycling centers can recover more than 98% of the lead and plastic in a lead acid battery. Once those reclaimed materials reach a battery manufacturer, they can account for 60-80% of the lead and plastic in a “new” lead-acid battery.

• Global connections

• Former students

• Movement in the company

Name: Teresa McCarthy

Unit Title: Career Retention and Advancement – conflict resolution

Subject Area: English

Grade Level – 9-12

PA Academic Standards: 13.3.11 C Evaluate conflict resolution skills as they relate to the workplace: constructive criticism, group dynamics, managing/leadership, mediation, negotiation, problem solving

Activity: Conflict Resolution

Directions: Read the information below and then answer the questions in typed, well-developed, logical sentences/paragraphs.

6 Steps for Resolving Conflicts STEP 1. Begin the Process Calmly approach the person you are having the conflict with, and explain to them that you have a concern that you would like to talk over with them. Let them know that you want their help resolving the problem. Agree to a few ground rules to help you discuss the problem. Ground rules may include: Listening politely No interrupting No name calling No physical violence STEP 2. Share Your Concern (Facts and Feelings) Share your feelings about the situation with the other person. Tell them why you feel the way that you do. When finished, politely ask them to tell you, in their own words, what you just said to make certain they understand your point of view. STEP 3. Listen to the Other Side of the Story (Facts and Feelings) Ask the other person for their view of the situation. Listen carefully to what they have to say. Once they have finished, retell their side of the story, in your own words, to make sure you have a clear understanding of their point of view. STEP 4. Clarify the Issues After you have discussed your feelings about the situation, explain what you feel is the cause of the problem, and find out if they agree. If not, ask them what they think the problem is. More than one problem may exist. Agree to try to resolve each problem, one at a time, stepby- step. STEP 5. Brainstorm and Agree to Solutions Brainstorm possible solutions to help resolve the problem. Each person should feel free to share their thoughts about what may successfully resolve the situation. While brainstorming remember to practice the ground rules you agreed to in the beginning. When you have finished brainstorming, decide which of the possible solutions will work best for resolving the matter. They may be different for each of you. Keep in mind when agreeing to solutions that each one should be: something you can do; something that is not dangerous or harmful in any way; something that can prevent the problem from happening again. STEP 6. Bring Closure to the Situation Once the conflict is resolved, thank the person for their willingness to work with you to solve the problem. If you are not able to resolve to the problem, seek the help of an outside party or agree to disagree peacefully. Developed by Nicole McDonald, Ohio Commission on Dispute Resolution and Conflict Management.

1. What is conflict? 2. What are some examples of conflict that you experience either at home or at school? 3. Is it okay to disagree with others? 4. What feelings do you experience when you disagree with others? 5. Do your needs influence your feelings? 6. Can the way you react to those feelings have an effect on escalating or de-escalating conflict? 7. Describe how your body language and your tone of voice can influence a conflict situation. 8. Tell how your choice of words can show respect or disrespect for the other person’s feelings in a conflict

situation. 9. Since people can choose how they will react in a conflict situation, what are some things to consider in

order to resolve the conflict in a positive way?

Name: Teresa McCarthy

Unit Title: Career Awareness and Preparation

Subject Area: English

Grade Level – 9-12

PA Academic Standards: 13.1.11 D Evaluate school-based opportunities for career awareness/preparation, such as but not limited to: career days, career portfolio, community service, cooperative education, graduation/senior project, internship, job shadowing, part-time employment, registered apprenticeship, school-based enterprise

Activity: Newspaper article about career awareness and preparation within Hamburg Area School District

Chose one of the following topics

• career days • career portfolio • community service • cooperative education • graduation/senior project • internship • job shadowing • part-time employment • registered apprenticeship • school-based enterprise

Your final project is to write an article for the school newspaper on one of the topics above. Using all the guidelines for writing an article, complete this by the deadline.

• Determine who the people are that you will need to interview, and this will include administrators, teachers, community members, students, business owners.

• Set up the interviews and take good notes. • Write the article and hand it in for the first draft to the editors by the appropriate deadline. • Make corrections that they and I suggest, and remember this may mean that you have to go back to the

people you interviewed to get more information, details, and clarification. • Hand in your final copy for publication.