‘Our leadership team boasts over 25 years combined experience in roadside assistance & automotive programs’Roadside Response was founded in 2012 specifically to meet the changing needs of the modern fleet and has rapidly become one of Australia’s leading Roadside Assistance service providers for both retail and business clientele. Our Leadership team boast over 25 years’ experience in the roadside service industry and have modeled our unique RESPONSE services to provide flexibility in fleet management & asset reporting. Our philosophy is based upon low cost service assistance on demand, so you only pay for our service if and when you need it. Saving you significant costs versus traditional subscription-based programs.Santo Sammarco – Managing DirectorSanto has been involved in roadside assistance for over 10 years. Customer Service is at the forefront of everything he does, from his experience in roadside assistance through his time in service based industries such as Self Move Hire, Home Response, Electrical Trades and Sammarco Services Pty Ltd.

James Nicholls-Easley – General ManagerJames has worked for some of Australia’s largest roadside service providers including 9 years with Marshall Batteries. Previously working in Automotive and Service provision for over 20 years in various national account and sales & marketing roles.

When you partner with Roadside Response, you can be sure your partnering with a team who understand what it takes to keep your customer happy and to provide the minimal interruption on their journey towards their new or refinanced vehicle.

MISSION STATEMENT“Our Mission is to become the leading B2B provider of roadside assistance & complimentary road services throughout Australia. To build a reputation for excellence in service delivery, develop dynamic systems to meet the changing needs of today

ABOUT ROADSIDE RESPONSE

Our Response Centre has been designed specifically to ensure our clients’ receive the very best levels of technical support, incident management and customer service. We understand just how important it is for you and your customers to receive the comfort associated with speaking to a trained professional in the early stages of a financial transaction. We also understand how keen people are to take ownership of their new car or boat.

All our incident managers are extensively trained to ensure they understand the scope of your program and the needs of your customer.

Our investment in ‘state of the art’ telephony, IT systems and incident management procedures ensure we can track and trace each booking through to completion and provide statistical reporting across a variety of key criteria. In

Our Fleet Customers receive a dedicated national in-dial number to ensure the very best experience…

addition, we can customise our reporting to ensure we meet your needs and assist you in maximising your asset management.

Unlike other an inspection partners, Roadside Response has been created specifically to support B2B programs. When you partner with Roadside Response you can receive:

Dedicated In-dial number ‘branded’ to provide a seem-less customer service experience

7pm to 7pm Response Centre support

Dedicated Account Management

KPI Performance Reporting

Professional Presentation at the Roadside

“OUR RESPONSE CENTRE TEAM MANAGES YOUR BOOKING FROM START TO FINISH & OUR SERVICE IS AVAILABLE, EVERYWHERE!

By negotiation, our key Inspection Response customers can receive a dedicated national in-dial number to ensure a seem-less service experience.

OUR STANDARD INSPECTION RESPONSE SERVICE

Inspection Response is a service specifically designed to provide a cost effective and customer friendly alternative to existing finance inspection options.

Our national network of mobile service technicians can provide official verification reports across a range of financed assets, such as car inspections, boat inspections, caravan & trailer inspections etc. at your customer’s home or office, anytime, anywhere.

Our verification process captures critical details such as the Make, Model, VIN & Serial Numbers of the asset as standard, as well as a photo-graphical record of the asset.

All of our partner providers undergo comprehensive training and sign up to our code of conduct and operating procedures to ensure we present to your customers professional each and every time.

Roadside Response can provide centralised billing services to all our customers, reducing administration time lines and invoicing failures and ensuring the accuracy and quality of all our reports.

Our reports provide the following information as standard:

Make & Model

Date of Manufacture

Engine Number

VIN Number

Registration Number

Registration Expiry

Colour

Odeometer Reading

General ‘rating’ of vehicle condition (visual)

Photographs of the vehicle (up to 6 photos)

A copy of our Report format can be found in Appendix 1

LOOKING FOR A TAILORED INSPECTION SERVICE?

We can also provide additional services as part of a tailored inspection response. These additional services may include:

Driver Licence verification

Document verification

Asset Condition Report (visual)

Tyre Condition Report

Log Book / Servicing Verification

Spare Key confirmation

Our network of mechanical and Roadside Assistance providers provides us with flexibility to provide you with almost any requirement you might need in order to secure your financial asset.

Speak to us today about a tailored inspection program to suit your needs.

HOW DOES IT WORK?

We offer a 1) ‘Pay to Use’ Inspection service were we simply require an upfront payment via credit card or 2) payment applied to a 30 credit account (subject to account application), whichever model best suits your needs, the booking process is the same

Each Inspection Response Report can be organsied anytime from 7am to 7pm 7 days a week (excluding public holidays listed below) to ensure your client are not inconvienienced by this service.

We can come wherever the assest in located to provide our Inspection Report Services.

1. Call 1300 468931 to book your Inspection Response

2. Provide us with the details of the inspection (address, date & time etc)

3. Pay for the service (credit card or 30 day account)

4. Roadside Response attend sight and complete the Inspection Report

5. Report emailed to client within 24hrs of the inspection being completed – if not sooner

*Public Holidays - New Year’s Day, Australia Day, Good Friday, Easter Monday, Anzac Day, Christmas Day & Boxing Day.

INSPECTION RESPONSE REPORT COSTS

Each Standard Inspection Response Report is supplied with up to 6 photographs of the vehicle along with the standard report information shown in Appendix 1.

Our standard Inspection Response Report is provided for an inclusive fee of $120 per report.

In instances we’re there are additional items to be inspected such as a vehicle and trailer and both are located at the same site and can be inspected at the same time – an additional fee of $50 will apply

Standard Inspection (1 assets) - $120

Standard Inspection (2 assets) - $170

Tailored Inspection - $POA

*All prices are including GST

APPENDIX 1 - ASSET INSPECTIONS REPORT SAMPLE

www.roadsideresponse.com.au