“Study and Implementation of Mobile app & Evaluate app performance”

Introduction

Healthcare mobile apps are becoming a common thing in today's

world as many use smartphones and the healthcare organizations

want to provide maximum level of service by using the technology

that their consumers use. Even Davita has come up with the mobile

app for its renal patients who undergo dialysis, to remind them on

their appointment, access lab reports, providing health tips, etc. In

this context, this study was taken up to understand the issues and

challenges in Installation and usage of  this mobile app.

1. To carry out the pre survey for mobile app requirements.

2. To study and observe the issues & challenges of in

implementation of Mobile app for the Kidney care patient of

Davita Healthcare and to observe the requirements of the

clinic & operations and the ways the requirements are met

while implementation.

3.To understand the app performance through the app

evaluation questionnaires.

Methodology

Methods

This study was designed to address the three aspects of Davita mobile app. In order to understand the features of this app with the other app in the industry, five top most apps for renal patients were considered for the study based on their reputation and wide-spread usability.

Due to its initial phase of implementation in Indian context, there was also a need to understand the issues and challenges for it used among its customer. Hence, this study was taken up to study the features of this application as well as the implementation issue.

And it’s also focus the App performance with respect of features, usability & acceptance. Few feedback questioner was sets for the patients for evaluating the app performance.

Comparative study

* 1. Altschuld, James W. and David D Kumar. (2010) Needs Assessment: An Overview.

* Thousand Oaks: Sage. ISBN 978-1-4129-7584-1 2. * http://mhealthwatch.com/mobile-health-monitors-

making-a-big-impact-in-india-22793/

Findings

Base on the patients feedback it was found that, 72.72% patients are says, appointment notification is really

helpful.

72.27% patients are really appreciated with the lab features

68.18% Patient are comfortable to use Kidney care resources

50% patients share their views that, they are getting benefited

by help of Davita care giver. Davita care giver are available

24*7 for patients support.

Conclusion:

Average age group of Dialysis patients in Davita are geriatric,

they are not comfortable by using smart phone’s; modification

of the Davita app is required.

 Davita can focus to reduce the size of the app.

Davita health care can developed a platform for Windows phone user.

 Doctors & nurses also able to keep update them self-

regarding patient’s history by using Clinical portal.

Recommendation:

If patient can see Davita healthcare basic information & center

details with contact number in the app, will be useful for the

patients.

If Information regarding health insurance for the Davita

patients is Available in the app, should be useful.

If Davita can able to introduce more language in App, it would

be more attractive for the Indian patients.

Awareness & tanning required for the nurses regarding the

App because for patient’s engagement they can take major

role.

  Renal Care App

Parameter Nephroplus Nephrology on demand

7med Jnephrol

Nephrology on

Pocket

DavitaApp

Size of theApp

26.4mb 14.38mb 29.16mb 28.64mb

20mb 63.19mb

Availability 9 app, Android pit

9 app, Android pit, play store, I tune

9 app, Android pit, play store, I tune

play store

Android pit, play store, I tune

Aperient Store

Focus group Any Renal care patients

Any Renal care patients

Any Renal care patients

Any Renal care patients

Any Renal care patients

Only our Davita Patients.

Price Free Free Chargeable Free Chargeable

Free

Features View center details. Find nearest center. Book an appointment. Call back

 Educate the healthcare provider & patients.

Book an Appointment,  Reminder Dr.Consultancy

Health education regarding renal care patient.

 Health Education Health Records

 Medical Advice

Reminder Medication,Appointment. Lab report, Kidney care resources, 24*7 care giver support.

.

Implementation process

0306090 90.9

72.72

4.54

72.27 68.18

22.729.09 13.63

81.81

22.72 18.18

63.63

Patients Feedback

Yes No

Issues & Challenges During Implementation  Availability of Davita App is only Aperient store,

reaching the patients for installation is quiet difficult &

there is an limitation of data.  Size of the Davita App is 63.19mb.  Patients don’t have the smart phone.  Average Age group of the Davita dialysis patients is 55-

65 and more than that, In Indian scenario they are little

uncomfortable by using smart phone.  Mobile app is not compatible for Windows phone.

AYAN DEY IIHMRB/PGDHM/2016-2017/142