Install Guide for Game on - Cellular - 021711

8/2/2019 Install Guide for Game on - Cellular - 021711

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Hardware Deployment - 1.877.567.2346, Option 3, Option 1, Option 8

8:00 AM to 4:30 PM EST, Monday - Friday Page 1 of 12

Kmart Game ON - PC Install (Cellular)

Overview Your store received a new Dell 780 PC with a 22 flat panel and a sound bar for theKmart Game On project. The PC will be placed behind the counter of the ServiceDesk and is intended for Employee use ONLY. Because the Service Desk is not ADAcompliant, customers are not to have access. The flat panel, mouse and keyboardMUST NOT be accessible to customers.

This install guide will walk you through the process of setting up the PC and installingthe software. Important,there is a new method for imaging PCs, the steps in thisinstallation guide MUST be followed exactly.

The Store Manager will designate a Store Associate to install the new web station. Nooutside vendor will be used for the install of this PC.

Equipment One Dell 780 PC

One Dell 22 flat panel

One Dell sound bar (to attach to flat panel)

One box of cellular equipment containing:o One Cradlepoint (CTR500) wireless broadband router

o One Sprint Sierra 3G/4G USB modemo Four Velcro strips to attach antenna (puck) and Cradlepoint to the sides

of the PC

Surge Protector (store to provide if needed)

Note: Stores that received their Cradlepoint prior to February do not have the Velcro inthe box. These stores will need to provide it

Requirements This installation can take place anytime from 8:00 AM to 4:00 PM EST.

The PC will be installed by a Store Associate in the CBT room (this will takeabout 30 minutes). The imaging process will take an additional 2 hours, butno associate interaction is needed after the imaging process starts. Then the

PC will be relocated to the Service Desk which will take another 30 minutes. Four electrical outlets on a surge protector will be needed at the Service Desk.

Hardware Deployment will need to be called after the installation to completethe testing.

Contact Call Hardware Deployment (see number below) if you have any questions regarding thereceipt, installation, or imaging of this equipment.


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Hardware Deployment 877.567.2346 option 3, option 1, option 8

8:00 AM 4:30 PM EST, Monday Friday Page 2 of 12

Activity Workstation Installation ProcessStep Action Picture

1. The new PC will be built in theTraining/CBT room. Once the build issuccessful, the PC will be relocated to theService Desk.

2. Locate an area in the training room toset up the new PC.

Unplug the networkcable from the back ofa working PC.

Once the build is successful pleaseremember to reconnect the network cableto the PC you removed it from.

Training Room PC Network Cable

3. Unpack the 22 flat panel and power cable.

Note: Discard the CD and manuals thatcame with the flat panel. They will not beneeded. You may want to use the poster tohelp with the installation.

Place the flat panel on a surface with thescreen facing down.

Dell E2210 22 Flat Panel

4. Unpack the sound bar.

Connect the AC adapter to the power cablefor the sound bar.

Note: The AC adapter is in a small whitebox located at the bottom of the Dell soundbar box, under a cardboard spacer. Sound Bar

5. Attach the sound bar by aligning the twoslots with the two tabs along the bottom ofthe flat panel.

Slide the sound bar to the leftuntil it snapsinto place.

Sound Bar Assembly

6. Insert the white DVI cable in the white portand the blue VGA cable in the blue port onthe back of the flat panel (the blue VGAcable may already be attached). Do notforce - if it does not plug in easily, rotate it180. The thumbscrews should be snug -do not over-tighten the thumbscrews.

Insert the black power cable into the flatpanel.

Flat Panel with Cables/Sound Bar


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Activity Workstation Installation Process, ContinuedStep Action Picture

7. Attach the stand to the back of the flatpanel by inserting the two tabs on the top ofthe stand into the two slots on the back ofthe flat panel.

Lower the stand so that it snaps on, youshould hear a click.

Test to ensure it locks in to the stand.

Run all cables through the hole in thestand. You will need to pull the White DVIcable through first as it is the largestconnector. The power cord for both the flatpanel and the sound bar will need to bedisconnected, run though the flat panelstand hole, and then reconnected to the flatpanel.

Insert base tabs into flat panel

Cables run through stand hole

8. Unpack the new Dell GX780 workstation.

Note: Discard the manuals that came withthe equipment. These will not be needed.

Dell GX780 Workstation

9. Connect the cable for the antenna by usingthe tool and screws included with theantenna (puck).

Important This MUST be installed!

Note: The installation will be easier if you

first use the included tool to insert thescrews into the antenna connector, andthen screw it into the PC.

Antenna (Puck)

Antenna Connection


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10. Attach the Velcro that is in the box ofcellular equipment to the bottom of theantenna without covering the serial number.

Attach the antenna with the Velcro to theleft side of the PC. Take care not to coverany stickers on the side of the PC.

Note: In the rare instance of a poor wirelessconnection the antenna may be Velcroed ina different location.

When the PC is powered up, a blue light inthe corner of the antenna puck will turn on.If it is not, check the cable connection fromthe puck to the back of the PC. If theconnection is solid, call HardwareDeployment (see number below).

Antenna with Velcro

Antenna attached with Velcro

11. Place the PC on the counter.

Connect the cables to the followinglocations. Blue VGA (video) flat panel cable. Network (patch) cable. USB mouse cable (second from

bottom). USB keyboard cable (bottom port). Light green (audio) cable from the

sound bar. Black power cable.

Note: One orange and one blinking yellowlight at the network port (where the networkcable plugs in) should be on.

Note: The white DVI (video) cable is notconnected to the PC at this time.

Video Port (Blue)Network Port

USB Ports (Black)Audio Port (Light Green)

Power Cable (Black)

12. Plug in the sound bar & flat panel into asurge protector.

Poweron the flat panel.

Power on the sound bar (round dial on theright of the sound bar). You should see awhite light in the middle of the sound bar. Sound Bar Sound Bar

On / Off Light On / Off / Volume Dial

On / Off Button for the Flat Panel


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13. Insert the PCs power cord into a surgeprotector.

Note: If the PC powers up when you plugin the power, hold down the power buttonon the PC to shut it down until you areready to start the image process.

14. Power on the PC.The F12 Key must be pressed when yousee the picture to the right. This can beaccomplished if you press the F12 keyevery second after the power is turned on.

Note: This screen will only appear for 2seconds. If you do not select the F12 keyquick enough, power off the PC, wait 60seconds, power on the PC and press theF12 key every second.

Dell Splash Screen

15. The Boot Device Menu will display.

Use the down arrow key to selectOnboard Network Controller.

Press the Enter key.

If you get any other results power off thePC and retry the previous step, if still thesamecall Hardware Deployment (seenumber below).

Boot Device Menu

16. The Registration Menu will appear.

Note: ONLY use the number keys to selectthe options listed. Do not use the arrowkeys.

DO NOT select Kmart Build Process.If you do, you MUST call HardwareDeployment to have your PC reset.

Press the number 2 to select OSD PXEBoot and press the ENTER key.

Registration Menu


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17. The Store Number screen will appear.

Note: ONLY use the number keys to selectthe options listed. Do not use the arrowkeys.

Type your store number and press theENTER key.

The PC will reboot after 10 seconds.

Start pressing the F12 key immediatelyafter reboot. Store Number Screen

18. The F12 Key must be pressed when yousee the picture to the right. This can beaccomplished if you press the F12 keyevery second after the power is turned on.

Note: This screen will only appear for 2seconds. If you do not select the F12 keyquick enough, power off the PC, wait 60seconds, power on the PC and press theF12 key every second.

Dell Splash Screen

19. The Boot Device Menu will display.

Use the down arrow key to selectOnboard Network Controller.

Press the Enter key.

If you get any other results power off thePC and retry the previous step, if still thesamecall Hardware Deployment (seenumber below).

Boot Device Menu

20. The image process will begin.

Imaging will take about 2 hours. The PCwill reboot several times. Do not doanything until the Kmart.com site comesup (pictured in step 22).

IMPORTANT:DO NOT LOG INWill sit on this screen for about 15 minutes

DO NOT LOG IN


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21. Do not attempt to log in or interfere withthe imaging process until the Kmart.comscreen (pictured in step 22) appears.

The flat panel may go into a power savingmode after several minutes. You can movethe mouse to restore the picture.

If after 3 hours it does not go to theKmart.com screen (pictured in step 22) callHardware Deployment (see number below).

Build in Progress Screen

CTRL-ALT-DELETE Screen

DO NOT LOG IN

22. Wait 15 minutes after the Kmart.com siteappears to allow the PC to sync up.

Kmart.com Web Site

23. Now that the build is complete the PC willneed to be relocated to the Service Desk.

Shut Down the PCby pressing

CTRL-ALT-DELETE, then click the redbutton (if you get a list of choices, selectShut Down).

Unplug the networkcable and plug it backinto the PC you removed it from.

Disconnect the flat panel from the PC.Unplug the power for the flat panel, PC andsound bar and move the PC and flat panelup to the front Service Desk.

Red Shutdown Button

Associates Tab


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24. At the Service Desk, place the PC underthe counter or on a shelf. The keyboard andmouse along with the flat panel will beplaced on top of the counter and have theircables run through an existing hole youhave in the desk currently.

Note: You will need to neatly run the cablesthrough an existing hole on your ServiceDesk. Use some zip ties to keep the cablesorganized.

Also, you may need to remove existingitems like Gift Card stands or circulars sothat the keyboard, mouse and flat panel areaccessible to employees.

We know that every store does not havethe same Service Desk setup. Please useyour best judgment on the location of thePC. Keep in mind that only Associateswill have access to this PC.

Note: The Cradlepoint Router will alsobe attached to the PC if the signal isstrong enough (see step 35).

Dell GX780 Workstation at Service Desk

25. Plug the power, keyboard, mouse, flatpanel, and sound bar cables into the backof the PC.

Plug theflat panel, PC and sound bar intoAC power. (If you need a Power Strip youcan retrieve one from the floor and have itwritten off for store use)

Note: If the PC powers up when you plugin the power, hold down the power buttonon the PC to shut it down until you haveinstalled the Cradlepoint.

Video Port (Blue)USB Ports (Black)

Audio Port (Light Green)Power Cable (Black)

26. Unpack the Cradlepoint (CTR500)package.

Contents should include: Cradlepoint unit Cradlepoint power supply and power

cord Sprint 3G/4B USB modem. 4 pieces of adhesive backed Velcro

Cradlepoint Box


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27. Attach 2 Velcro strips (included) to back ofCradlepoint (see picture) and ensure theCradlepoint information label is notcovered.

Do not remove the plastic cover from theother side of the Velcro at this time.

Cradlepoint with Velcro

28. Ensure the Cradlepoint wireless off/onswitch (located to right of USB connector) isin the ON (1) position.

Cradlepoint On/Off Switch

29. Attach the Faceplate for the Sprint 3G/4GUSB modem:

Remove the protective film covering fromboth faces of the lens (the circular portion ofthe device).

Insert the faceplate tabs into the slots asshown on the film covering.

Press down carefully until the faceplatesnaps into place.

Sprint USB Modem Faceplate

30. Plug the Sprint 3G/4G USB modem into the

USB port (located on far left) of theCradlepoint router.

Sprint USB Modem

31. Connect the Cradlepoint power supply to

the Cradlepoint power connector (located tothe far right of the Cradlepoint USBconnector.

Cradlepoint Power Supply


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32. Connect the provided Cradlepoint powersupply cord to the surge protector.

33. The Cradlepoint should now have powerindicator on.

Power Indicator Light

34. The Cradlepoint and Sprint modem cantake up to 5 minutes to establish, negotiateand register the connection.

Once the Cradlepoint has successfullycompleted its initialization the lights should

look like the picture (3 green lights and upto 4 blue signal strength bars).

Status Lights Signal Strength

35. If you have 4 blue signal strength barswhile near the Game On PC:

Attach the Cradlepoint using the adhesivebacked Velcro to the right side of the DellGame On PC. Be sure not to cover anystickers on the side of the PC.

Note: The Cradlepoint must NOT be

accessible to customers.Cradlepoint Attached with Velcro

36. If you do NOT have 4 blue signalstrength bars while near the Game OnPC:

Locate the nearest AC power outlet andplug in the Cradlepoint. If, after 5 minutes,you have 4 blue signal strength bars.Repeat this process until you find a locationwithin 100 feet of the Game On PC that theCradlepoint receives 4 blue signal strength

bars.

Velcro the Cradlepoint in a safe place awayfrom Customer access.

Call Hardware Deployment (see numberbelow) if you need assistance with thisprocess.


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37. Once everything is connected and youhave blue bars on the Cradlepoint, poweron the flat panel and sound bar, and thenpower on the PC.

The PC will first boot to a CTRL-ALT-DELETE screen. Do not try to log on.After a few minutes, the PC should rebooton its own and recover to the Red Kmartscreen.

If anything else comes up check thenetwork connections before callingHardware Deployment (see number below).

Kmart.com Web Site

38. Test by going to the Associates tab.

Note: You should hear a click sound fromthe sound bar when you go to theAssociates tab. If you do not, verify that thesound bar is powered on and the volume isturned up to a reasonable level.

The Pebble web page should appear.

Log on to Pebble using your enterprise IDand password

Pebble Login Screen

39. The main Pebble screen will load.

Click the Game On link located at the topof the screen.

Pebble Screen

Associates Tab

Game On link


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40. The Game On logon page will load.

Game On Screen

41. Call Hardware Deployment to ensure PC isup and to run final tests.

Documents

Install Guide for Game on - Cellular - 021711