Installation and Programming Manual

8/8/2019 Installation and Programming Manual

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Installation and Programming ManualVersion 3.0 or higher


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TABLE OF CONTENTS

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TABLE OF CONTENTS

1- PHYSICAL CONNECTIONS SETUP........................................... 5

1.1 Connections Diagram (According to version) ...................................................... 5

1.2 Start Up the Vocal Server.................................................................................... 6

2- SOFTWARE INSTALLATION...................................................... 7

3- CONFIGURATION WIZARD........................................................ 9

4- VOICE MAIL SETUP.................................................................. 13

4.1 Mailbox Management ........................................................................................ 134.1.1 Creating New Mailboxes .......................................................................... 144.1.2 Mailbox Setup .......................................................................................... 15

4.1.2.1 Basic ............................................................................................ 154.1.2.2 Advanced..................................................................................... 17

4.1.2.3 Messages .................................................................................... 194.1.3 Deleting Mailboxes................................................................................... 19

4.2 Mailbox Groups ................................................................................................. 194.2.1 Creating New Groups............................................................................... 204.2.2 Modifying Groups..................................................................................... 20

4.3 Voice Mail System Parameters ......................................................................... 204.3.1 Ring Signals............................................................................................. 214.3.2 Sequences............................................................................................... 224.3.3 System Parameters I................................................................................ 234.3.4 System Parameters II............................................................................... 24

4.4 Recording the Mailbox Greeting Messages....................................................... 26

4.4.1 Recording Messages via the Telephone Set ........................................... 264.4.2 Importing Sound Files .............................................................................. 274.4.3 Voice Prompts Exit Procedure ................................................................. 27

5- WEB ACCESS AND UNIFIED MESSAGING SETUP ............... 29

5.1 Connection of the Device .................................................................................. 295.2 System Setup .................................................................................................... 30

5.2.1 IP&E-mail Parameters.............................................................................. 305.2.2 Company Name ....................................................................................... 32

5.3 Mailbox Setup.................................................................................................... 32

5.4 GReCo Installation ............................................................................................ 33

6- AUTOMATIC ATTENDANT SETUP .......................................... 36

6.1 Day/Night/Break Modes..................................................................................... 366.2 Schedules Management.................................................................................... 37

6.2.1 Winter/Summer Schedules ...................................................................... 376.2.2 Weekly Schedule ..................................................................................... 376.2.3 Programming Holidays............................................................................. 39

6.3 Automatic Attendant .......................................................................................... 396.4 System Settings related to the Automatic Attendant ......................................... 42

6.4.1 Dialing Times ........................................................................................... 426.4.2 Tones ....................................................................................................... 436.4.3 Ring Signals............................................................................................. 45

6.4.4 Sequences............................................................................................... 47


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6.4.5 System Settings I ..................................................................................... 486.5 Automatic Attendant / Voice Mail Port Management ......................................... 496.6 Recording the Automatic Attendant Greeting Messages................................... 51

6.6.1 Recording Messages through the Telephone Set.................................... 526.6.2 Importing Sound Files .............................................................................. 526.6.3 Exit the Voice Prompts Management Window......................................... 53

6.7 Statistics ............................................................................................................ 54

7- MUSIC ON HOLD SETUP ......................................................... 56

7.1 Application Loading ........................................................................................... 567.2 Schedule Setup ................................................................................................. 577.3 Importing Music on Hold.................................................................................... 59

8- MESSAGE RECORDING PROCEDURE................................... 61

8.1 Recording by Phone.......................................................................................... 628.2 Importing Sound Files........................................................................................ 63

9- MAINTENANCE......................................................................... 669.1 Backup and Restore.......................................................................................... 66

9.1.1 Backup ..................................................................................................... 669.1.2 Restore..................................................................................................... 66

9.2 Signal and Ring Signal Levels Measurement.................................................... 679.2.1 Signal Levels Graph................................................................................. 679.2.2 Ring Signal Levels Graph ........................................................................ 69

9.3 Various System Parameters.............................................................................. 719.4 Troubleshooting................................................................................................. 729.5 Create a Log File in Terminal Mode .................................................................. 72

10- TELEMAINTENANCE.............................................................. 7410.1 Connection via Internet.................................................................................... 7410.2 Connection via Modem.................................................................................... 75

10.2.1 Physical Connection to an external Modem........................................... 7510.2.2 Telemaintenance Call ............................................................................ 75

11- TECHNICAL DESCRIPTION ................................................... 79

11.1 Contents of the Voice Mail Pack...................................................................... 7911.2 Weight and Dimensions................................................................................... 7911.3 System Architecture ........................................................................................ 7911.4 The Units Rear Panel ..................................................................................... 80

11.4.1 Wall Mount / Desktop Version................................................................ 80

11.4.2 Rack Version.......................................................................................... 8111.5 The Units Front Panel .................................................................................... 81

11.5.1 Wall Mount / Desktop Version................................................................ 8111.5.2 Rack Version.......................................................................................... 82

APPENDIX - System Messages................................................................................... 84


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PHYSICAL CONNECTIONS SETUP

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1- PHYSICAL CONNECTIONS SETUP

1.1 Connections Diagram (According to version)

Adapter 12 VDC /220/230 VAC

L7 L8

L3 L4

L6L5

L2L1

To PBXanalog ports

L1 to L8

AUX

PC

COM Port

To PBXanalog ports

01 to 08

COM Port

V24 optional line (depending on the PBX)

EthernetConnector

Ethernet

Connector


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PHYSICAL CONNECTIONS SETUP

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1.2 Start Up the Vocal Server

Both the unit and the computer must be off.

Connect the unit to the PC by means of the serial cable provided. Connect

one end to the PC serial port and the other end to the units PC connector(COM connector for the rack version).

Connect the vocal server and PC to their respective power supplies.

Following international security instructions: for pluggableequipment, the socket-outlet shall be installed near the equipmentand shall be easily accesible.

The On/Off LED (On/HD LED for the rack version) turns red.

Please wait while the unit starts up.

The Status LED will change to green, indicating that the unit has started upcorrectly.


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SOFTWARE INSTALLATION

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2- SOFTWARE INSTALLATION

The vocal servers setup program allows the unit to be configured via PC.

Note:

The setup program is a 32-bit Windows application which runs in Win98, WinNT4.0, Win2000 orWinXP and can be used on any PC that has one serial portavailable, and a minimum screen resolution of 800x600.

Connect the unit to the adapter provided and to a PC serial port via the DB9cable. The ON/OFF LED (ON/HD for the rack version) will light, followed afew seconds later by the STATUS LED, indicating that the unit has startedup correctly.

Make sure there are no applications open in the PC.

Insert the CD-ROM supplied with the unit. The CD is equipped with a boot fileto initiate system installation automatically.

If the CD does not start up automatically, click Start followed by Run.

Type X:\Install\setup.exe (where X represents your CD ROM drive whichis usually D) and press Enteror click OK. The following screen will appear.

Click Next to move to the following screen. This screen allows you to selectthe sub-directory in which the units setup program will be installed.


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SOFTWARE INSTALLATION

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Select the desired sub-directory, click Next and installation will begin. When

the process has finished you will be asked to select the PC applicationlanguage.

Once installation is finished, a message indicating that the computer must berestarted appears. Click Finish.


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CONFIGURATION WIZARD

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3- CONFIGURATION WIZARD

If Voice Mail has already been setup, do not run the configuration wizard,as the setup will be reinitialized.

After the reset, go into Programs in the start menu. You will find a group ofprograms Voice Mail (the exact name of this group depends on the PBXmodel). Select the group, and then select Voice Mail from the options available.

The following screen then appears.

Open the COM Port combo box and select the corresponding port to beused. Click OK.

Note:

The IP Access option in the Select Device Access screen only becomes

operational after installation.

If the above screen doesnt appear, go into File menu and selectConfiguration Wizard.

Click Next. The following screen will appear.


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Click the arrow to obtain the list of available PBXs. Select the one which

corresponds to your PBX.

Click Next. The following screen will appear.

Type in the values for the following parameters:

Attendant Transfer Sequence:

Sequence to be dialed to transfer a call to the operator. Use:

T for DTMF dialingP for pulse dialingR for Flash, for normal pause (500ms). for short pause (100ms); for long pause (2000ms)

Example: Typing in TR, 11 means that to transfer to the operator you must:use tone dialing, press the Flash key and after a 500ms pause dial the

operators extension, which in this case is 11.


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Number of Extension Digits:

Refers to the number of digits used to identify an extension (the unit supports2, 3, 4, 5 or 6 digits).

Default Language:

This is the default language used to play system messages. Click the arrowto view the languages available, then select the desired language. The unit issupplied with 2 or 3 languages according to the version.

Click Next. Type in the PBX extension numbers to which the units portshave been connected. (This screen only appears in the case of certain PBXmodels).

Click Next.

The following screen, in which all programmed values are shown, thenappears.

If these values are not correct click Back to reprogram them. When all valuesare correct click Finish.


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The Configuration Wizard automatically downloads these values to the unitas shown in the following screen.

Standard configuration is now complete. The following screen shows the listof mailboxes already created.


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VOICE MAIL SETUP

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4- VOICE MAIL SETUP

Note:

The Voice Mail function is based on the exchange of information between thePBX and the vocal server. This exchange can be made in the following twoways:

- Q23 codes transmitted over the analog connections between the PBX andthe vocal server.

- Strings transmitted via the auxiliary V24 port in the back of the unit.

It is imperative that the connection to an external voice mail unit is setup in thePBX.

4.1 Mailbox Management

The Setup program allows you to create, modify and delete the unitsmailboxes.

Go into the Mailboxes menu on the main screen and select Definemailboxes.

Note:

The system automatically creates several mailboxes (up to a maximum of 10): 1for the maintenance mailbox (defined by a number containing as many nines asthe extension digits length) and the rest for internal use.

The Free parameter indicates the number of mailboxes that may still becreated.


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VOICE MAIL SETUP

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4.1.1 Creating New Mailboxes

Click New to create new mailboxes. The following screen appears.

The mailbox number is the same as the extension number, for those postsfor which the Voice Mail function is authorized.

To create several mailboxes with consecutive numbers simply enter the firstand last numbers in From and To and click OK.

Press the Tab key to change fields.

Click OK. The system will now create the specified mailboxes using thedefault parameters.


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VOICE MAIL SETUP

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4.1.2 Mailbox Setup

Some of the voice mail functions may be modified. There are three possibleways to modify parameters: through the PC application, by using the Webaccess, and via telephone. The parameters that may be modified through the

telephone set are indicated in the following sections by the icon. Somefunctions may be modified via the web as well. These functions are indicated bythe icon.

Select the mailbox you wish to setup and click Edit.

4.1.2.1 Basic

User Name:

Type in the name of the extension owner. The first 3 letters will be used toaccess the extension via the ABC directory.

Maximum Number of Messages (by default, 30):

The maximum number of messages that may be stored in the mailbox (from 1to 99), By default this value is 30 and the value 0 will allow an unlimited amountof messages to be stored.

Password (1234 by default):

The 4 digit secret password that must be dialed to access messages left in themailbox. It is modifiable for each mailbox.

All mailboxes are created by default with the password 1234. To deactivate thepassword type 0000 in the Password field of the Define Mailboxes screen.

Used Message (Message A by default):

Each mailbox owner has 3 different messages which may be personalized viathe telephone, from the mailbox query menu.

By default this message is Please leave your message after the tone.


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VOICE MAIL SETUP

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Language:

This is the language in which different messages and menus are played to themailbox owner. It is also used, in the case that it has not been personalized bythe owner, for the greeting message that asks callers to leave a message in themailbox.

Extension Notification:

Refers to the type of notification used to inform the owner that new messageshave been received.

When a message is left, the unit can, depending on the PBX type, notify theowner in a variety of ways. According to the PBX possibilities, notification canbe of various types:

Call: The unit calls the mailbox extension directly. If the call is

answered, the owner is informed that a message has been received, and thesystem asks for the secret password so that the messages may be heard. Ifthe call is not answered the unit periodically repeats the process.

Ring Signal:The unit calls the mailbox extension directly, and hangs up atthe second ring. The extension owner must then call the voice mail unit tohear the messages. If the call is not answered the unit periodically repeatsthe process.

DTMF: The unit sends a DTMF character sequence to the PBX, whichthen takes the responsibility of notifying the extension (pilot light, display...).

DTMF2: This is a special notification, used when the system needs two

different notification modes.

RS232: Used whenthe unit is PBX integrated via a serial channel. ThePBX informs the extension that there is a message (pilot light, display...).

Inactive: The mailbox is deactivated and therefore does not allow anynotification. When a call is transferred to this mailbox, the greeting messageis played, then the unit hangs up. If no greeting message has been recordedfor this extension the system will play the message Mailbox is full.

None: Select this option if no notification is desired.

Remote Notification

:Active: Notification is made to the number specified in the R. Notification

Number field. (May be deactivated by the user from an extension).

Inactive: Remote notification doesnt take place. (May be activated by the userfrom an extension).

Disabled: There is no possibility of activating remote notification from a userextension.


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VOICE MAIL SETUP

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Remote Notification Number:

The number to which remote notification is made. It is also possible to modifythe number from an extension. Special characters are dialed in the followingmanner:

+ key = Special character.Key in 1 for: . 100ms pause

Key in 2 for: , 500ms pause

Key in 3 for: ; 2000ms pause

Key in 4 for: T DTMF dialing

Key in 5 for: P Pulse dialing

Key in 7 for: R Flash

Key in

# for: #Key in for:

When programming the remote notification number remember to addthe prefix (eg. 0) for outgoing calls in the case that one is used.

4.1.2.2 Advanced

Do Not Disturb:

This parameter may be activated / deactivated from a telephone. Whenactivated, calls received by the automatic attendant will not be transferred to themailbox owners extension but instead routed to the mailbox. The unit informsthe caller that there is no answer from the extension, and then offers thepossibility of leaving a message in the mailbox or, of transferring to anotherextension. Default value is Deactivated.


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VOICE MAIL SETUP

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Do Not Allow Messages:

When this parameter is activated the mailbox acts solely as an AnnouncementMailbox. Default value is Deactivated.

Call Diversion:

Active: Calls received through the automatic attendant are diverted tothe number specified in the Divert Extension field. (May bedeactivated by the user from an extension).

Inactive: Call diversion doesnt take place. (May be activated by the userfrom an extension).

Disabled: There is no possibility of activating call diversion from a userextension.

Default value is Disabled.

Divert to Extension:

Extension number to which calls are diverted after the automatic attendantsends them to the requested extension.

Call Screening:

When activated, callers requesting a particular mailbox from the automaticattendant will be asked to indicate who is calling. The voice mail unit will theninform the extension owner about the identity of the caller. The extension ownermay then choose to accept or reject the call. Default value is Deactivated.

For the Day, Night and Break fields described hereafter, variousdifferent programs may be selected to establish a particular result.For the normal voice mail use, it is recommended to leave theMBENTRY default programs, corresponding the standard messagedeposit function.See Section 6.5 for full information regarding the mailbox programsavailable.

Day:

This parameter defines which program will be used when a call reaches thismailbox in Day mode. By default this is MBENTRY which is the standardmessage deposit program.

Night:

This parameter defines which program will be used when a call reaches thismailbox in Night mode. By default this is MBENTRY.

Break:

This parameter defines which program will be used when a call reaches this

mailbox in Break mode. By default this is MBENTRY.


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VOICE MAIL SETUP

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4.1.2.3 Messages

Messages:

These fields cannot be modified. They are counters which contain informationregarding mailbox status.

- Stored: Total number of messages stored in the mailbox, heard orunheard.

- Unheard: The number of new messages.

Details:

Click


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VOICE MAIL SETUP

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A maximum of 9 groups may be created to organize the existing mailboxstructure and any particular mailbox may appear in one or more groups.

4.2.1 Creating New Groups

In the left hand column select the group you wish to create.

In the right hand column select those mailboxes you wish to assign to thisgroup. The SHIFT and CTRL keys can be used for consecutive or separatedmailboxes respectively.

Click Add.

Click OK to store the on screen settings.

Click Close if you do not wish to store the on screen settings.

4.2.2 Modifying Groups

Double click a group to view the mailboxes already assigned.

To delete mailboxes from a group, first select them, then click Remove.

4.3 Voice Mail System Parameters

In the main screen, go into the Maintenance menu and select the SystemParameters option. This Section deals only with the parameters related to theVoice Mail system.


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4.3.1 Ring Signals

Click Ring Signals and the following screen appears. This screen allows forthe adjustment of the Ring Signal detection parameters for incoming calls.

Normal Ring Parameters

The Normal Ring parameters correspond to the ring signal when a call arrivesto a voice server port.

Maximum/Minimum On TimeTime interval corresponding to +/- 20% of the actual measured value for the

presence of tone.

Maximum/Minimum Off TimeTime interval corresponding to +/- 20% of the actual measured value for theabsence of tone.

RepetitionsNumber of times that the unit verifies the tone it finds on calling the requiredextension.

Special Ring Parameters

The Special Ring parameters correspond to a ring signal which is different tothat which is heard when a call arrives to a vocal server port (for example whena PBX has 2 ring signals which identify the call arriving at the vocal server asinternal or external).

Maximum/Minimum On TimeTime interval corresponding to +/- 20% of the actual measured value for thepresence of tone.


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Repetitions

Number of times that the unit verifies the tone it finds on calling the requiredextension.

The different signals must correspond to those declared in the PBX. Thesystem presents a utility called Ring Level Graph which allows to knowexactly the emitted values.(See Chapter 9 Maintenance)

4.3.2 Sequences

Click Sequences and the following screen appears, to define the dialingsequences from the device to the PBX.

In the above example, the 2 parameters Message Notification and MessageDe-notification correspond to the DTMF selection for the voice mail ExtensionNotification parameter.

Message Notification:

Sequence of characters that corresponds to the selected PBX, so that the unitinforms the PBX of the existence of new messages.

Message De-notification:

Sequence of characters that corresponds to the selected PBX, so that the unitinforms the PBX that there are no new messages.

Note:

These sequences are PBX functions, and are created in the following manner:Prefix-Extension Number (Suffix).

The E character in the sequence corresponds to the mailbox number which willbe replaced by the relevant extension.


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VOICE MAIL SETUP

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The PBX carries out the notification/de-notification of new messages in severaldifferent ways:

- Pilot light on the extension.- Change of dialing tone.- Message on the telephones display.

-...

The next two parameters Alternative Message Notification and AlternativeMessage De-notification, correspond to the DTMF2 selection for the voice mailExtension Notification parameter.

Some PBXs use two different sequences, one for example, for specificextensions and the other for conventional extensions

Alternative Message Notification:

Alternative sequence of characters that corresponds to the selected PBX, sothat the unit informs the PBX of the existence of new messages for anextension.

Alternative Message De-notification:

Alternative sequence of characters that corresponds to the selected PBX, sothat the unit informs the PBX that there are no new messages.

4.3.3 System Parameters I

Click System Settings I and the following screen will appear.

Extension Digits:

Select the number of digits for the extension numbers.


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VOICE MAIL SETUP

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Message Notification Interval (Min.):

Select the time between mailbox searches, for the purpose of notifying thepresence of new messages to extensions (Call or Ring notification, or remotenotification).

Note:

The unit may require more than the specified time when it has been started uprecently, and during normal working hours when many mailboxes are availablefor use and the unit is required to send e-mails.

Maximum Message Duration (Secs.):

This is the maximum duration of the messages left in the mailbox. Thisparameter is global for all mailboxes.

When selecting the value of this parameter the following must be taken into

account:- The number of mailboxes

- The number of ports

- The memory capacity (recording hours) if Flash

- The units use intensity (traffic)

Message Time Stamp:

Select the information to be played when listening to the messages stored in themailbox:

- Day-Month-Time-Message

- Day-Month-Message

- Message

4.3.4 System Parameters II

Click System Settings IIand the following screen will appear.


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VOICE MAIL SETUP

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DTMF Notification Port:

Program the port to be used for message notification and de-notification.

If the selected port is busy the notification will wait until it is free.

Note:Any means that the system will use the first free port available, whichguarantees the fastest possible notification. This selection is not advised in thecase of intense voice mail traffic, in order to leave free ports for incoming calls.

Remove Heard Msgs. After (Days):

Select the frequency (in days) or the automatic removal of heard messages.

Remove Unheard Msgs. After (Days):

Select the frequency for the automatic removal of unheard messages.

Watchdog Timer (Min.):

The minimum time the unit waits before resetting an inactive port.

V24 Parameters:

Use when the unit is PBX integrated via a V24 connection.

Program the Transmission Speed, Parity, Number of Stop Bits and Number ofData Bits in the same way as the PBX.

Default Language:The specified language will be the language assigned by default during thecreation of the mailboxes.

Once the different folders parameters have been completed the Save...option allows these input values to be sent to the unit for configurationpurposes. Select Device and click OK.

The File option allows the saving of the parameters in a PBX configurationfile (extension *.cnf).


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VOICE MAIL SETUP

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4.4 Recording the Mailbox Greeting Messages

In this section the method to record or load the mailbox greeting messages isdescribed.

It is possible for each user to record his/her greeting message(s) from theirextension, by means of the mailbox query menu.

In the systems main screen select the Voice Prompts menu. The followingscreen appears.

Select Voice Prompt type:

Mailbox Messages.

Select Language:

Depending on the language specified for the specific mailbox.

Select Port:

Select an available port.

4.4.1 Recording Messages via the Telephone Set

Call the previously selected port, then press OK when it rings. The followingscreen appears.

Enter the mailbox number, select Message A, B or C and click OK.

If the message already exists press Play to listen to it.

Press Record to record a new message (Stop to finish the recording).


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The message will be stored by the system automatically.

Press Cancel.

Repeat the previous 5 steps to record new messages or press Close to finishthe operation.

Note:

To store the message on a PC use the Save to File button.

The file format is *.dlg.

4.4.2 Importing Sound Files

Call the previously selected port, then press OK when it rings.



Locate the sound file select it and specify the type of file. The unit supportsthe following formats: .dlg and .wav(PCM, 8KHz, 16 bits, Mono).

Wait until the file is loaded.


Click Cancel.


4.4.3 Voice Prompts Exit Procedure

In the Voice Prompts window, press Close to exit Voice Prompt Management.


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On finishing the process, restart the port used in the recording or loadingof the voice prompts, by clicking on it.


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5- WEB ACCESS AND UNIFIED MESSAGING SETUP

This feature (optional) requires that the unit is equipped with a LAN interfacecard.

In order to setup this feature, it is necessary to obtain the following elementsfrom the IT administrator of the network to which the device is connected:

- A fixed IP address for the vocal server.

- The mail servers IP address.

- Depending on the type of messaging, eventually a user account and itscorrespondent password will be needed.

The messaging interface used for this feature is the client interface (Outlook,Lotus Notes, Eudora,) if SMTP compatible.

Messages left in the mailbox may be listened to via PC using Windows MediaPlayer. However, a software application, GReCo, that may be found on theCD-ROM supplied with the unit, must be installed in order to interact with themailbox, for example to delete, protect or forward messages.

5.1 Connection of the Device

During installation communication is only possible via the serial port.The systems IP address has not been defined at this stage, so it is notpossible to setup the system through the LAN.

EthernetConnection

VOICE - MAIL

LAN


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5.2 System Setup

Connect the PC to the voice server and run the setup program from theprogram group.

5.2.1 IP&E-mail Parameters

In the main screen, go into the Maintenance menu and select the SystemParameters option. Click the IP & Email Settings tab and the following screenappears.

Device IP Address:Enter the voice mail units IP address as given by the administrator.

Subnet Mask:

Subnet mask associated to the IP address which allows to identify the LANsegment where the voice server is to be found.

Router Address:

Router IP address on the same network as the voice server which allows it toestablish, for example, a connection between the server and Internet.

SMTP Server address:

Enter the Mail Server IP address in the case of an internal mail server (such asExchange, for example).

Enter the SMTP server IP address in the case of an external mail server (suchas Yahoo, for example).

Note :

To obtain an SMTP server address or a mail server POP3 from a PC connected

to the same network as the vocal server:- Open the Startmenu from the Windows toolbar, and selectRun.


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- Type ping smtp.server.ext (Ex: smtp.yahoo.com) in the command line. ThePC responds with the IP address.

- Repeat the operation with the ping.pop3.ext command to obtain the POP3of the POP3 server (Ex: pop3.yahoo.com).

SMTP Authentication:

Authentication protocol associated to the mail type:

- None: Opens an SMTP session without authentication.

- Login: SMTP standard authentication protocol.

- POP3: The mail server needs a POP3 session to be opened before SMTPconnection.

POP3 Server Address:

Enter the Mail Server IP address in the case of an internal mail server (such asExchange, for example).

Enter the POP3 server IP address in the case of an external mail server (suchas Yahoo, for example).

Public IP Address:

IP address to allow internet access to the voice server. (Optional)

Email User Account:

Units Email User Account name. (Optional, depending on the type of the

companys mail server).

Email User Password:

Password which allows access to the mail account. (Optional, depending on thetype of the companys mail server).

Email address:

Voice mail units e-mail address. (Optional).

Email Subject:

Enter the subject to be shown in all messages notified by e-mail.

Email Body:

Enter the text which will appear in the body of all messages notified by e-mail.


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Once the different folders parameters have been completed the Save...option allows these input values to be sent to the unit for configurationpurposes. Select Device and click OK.

Before using this function it is mandatory to restart the device in orderto make the IP parameter effective.Disconnect the unit from the power supply and connect it again after 5-6 seconds.

5.2.2 Company Name

Open the File menu from the main Voice Mail screen. Select the CompanyName option.

Enter the name you wish to appear in the Voice Mail web access. Click OK.

5.3 Mailbox Setup

Go into the Mailboxes menu on the main screen and select Definemailboxes. Select a mailbox and click Edit. Click the Email tab.


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E-mail Notification:

Disabled- E-mail notification is not authorized for this mailbox.

Inactive- This feature is inactive, but may be activated by the mailboxowner through the Web access.

Voice- Each message left in the mailbox generates an e-mail notificationto the e-mail address specified in the E-mail address field, withthe vocal message attached in sound file format.

Text only- The attachment is not transmitted with the e-mail notification.

E-mail address:

E-mail address at which message notification is to be made.

Click OK to validate the parameters.

5.4 GReCo Installation

When an e-mail notification message is received, the sound file attached withthe vocal message may be listened to using Windows Media Player or with aspecific software application called GReCo. (See Installation CD-ROM)

The advantage of installing and using GReCo is that automatic message de-notification takes place on the extension and, the user is additionally able todelete, protect or forward the message to another mailbox.

Make sure there are no applications running in the PC.

Insert the CD-ROM supplied. Open the GReCo folder and double click thesetup.exe program or select Run from the Start menu and typeX:\GReCo\setup.exe (where the CD-ROM device is X), and click OK.


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Click the Next button to continue.

Press Next to install the GReCo files to the default selection folder.

To change the default selection press Browse..., navigate to the desiredfolder and press Next to continue.

Press Next to create the program group GReCo in which the program iconappears.

Wait until the software has been installed.


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When the following screen appears select Yes, I want to restart my computernow to completely end the operation.

The unified messaging feature is now fully operational.


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6- AUTOMATIC ATTENDANT SETUP

The automatic attendant allows to distribute all incoming calls according to aspecific extension number typed by the caller, or taking advantage of the ABC

directory, which allows the caller to type the first 3 letters of the name of theperson they want to contact.

It is also possible to personalize the Automatic Attendant so that it may forexample route the calls according to a selection made by the caller in a pre-defined menu.

From the creation of schedules to the recording of personalized messages, thischapter describes the setup for a simple tree at a level which allows the creationof a menu adapted to the company.

6.1 Day/Night/Break Modes

The unit works according to a weekly schedule programmed with an automaticchange for each port depending on the day of the week and the time.

Thus, a different program may be used for each of the Day, Night and Breakmodes respectively.

These modes are also customizable for each port, which enables differentprograms to be used according to the port at which the call arrives.

Select the Maintenance menu from the main screen followed by the Modes

Settings option. The following screen appears.

Click Read to see the current applications and Vocal Server setup forthe selected port.

Use the arrow to select the program to be used in the DAY, NIGHT andBREAK modes respectively. Click Send... to confirm the selection andselect the port with which this configuration is to be used.


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6.2 Schedules Management

6.2.1 Winter/Summer Schedules

The system creates two schedules, Winter and Summer, which allow thepossibility of having 2 different automatic attendant modes if required, forexample depending on the period of the year.

Note:

The names Winter and Summer are subjective and are not necessarilyassociated with the seasons of the year which use the same name.

The official Winter Time and Summer Time concepts are not related tothese schedules. The system runs these two schedules automatically,according to the schedule of the current year.

To activate one of the two schedules, select the Change Schedule optionfrom the Maintenance menu.

It is also possible to activate the schedules through the maintenance program

(via telephone).

6.2.2 Weekly Schedule

Select the Maintenance menu from the main screen, then select theWeekly Schedule option and either Winter or Summer, depending on theschedule to be created.

Click Read to know the configuration for a specific port.


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Define the time intervals associated to the DAY, NIGHT and BREAK modesfor each day of the week and for holidays. Click the first time interval for thedesired day and drag the mouse until the time interval limit is reached. Thenselect Day, Night or Break.

To modify the current schedule click the box located to the left of the programinterval, then click the right mouse button. There are two options: Removeand Change time.

To repeat the time intervals used on one day for one or more days, select theEdit... option.

Once all intervals for each day of this standard week have been defined,

including the column Holidays, click Send and the port or ports to which it iswished to apply this schedule.

Click Close to return to the main screen.


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6.2.3 Programming Holidays

This calendar allows to determing which days are to be considered holidays,and, consequently, which days are to use the previously carried outprogramming for Holidays.

From the Maintenance menu select the Holidays option.

A generic calendar appears. Click those days to be defined as holidays.

After all modifications have been made click Send.

Click Close to return to the main menu.

After finishing the process to load the schedules and/or holidays,restart the ports by pressing the F2 key.

6.3 Automatic Attendant

The utility described in this section allows to create a menu for each of the 3DAY, NIGHT, BREAK modes previously defined.

In a single level the system allows up to 12 options (numbers 0 to 9, * and #)plus the Time Out event which corresponds to the absence of selection by the

caller.

Select the File menu followed by Automatic Attendant Definition and thefollowing screen appears.


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Associate a function for each desired button:

Play Message: Plays a message to the caller.

Message: Enter a user message or _n, where nrepresents the number of a virtual mailbox in

which a greeting is stored.Parameter: None.

Options: Return to previous Menu or hang up afterplaying the message.

Transfer to Extension: Transfers to an extension or group.

Message: Message played to the caller prior to thetransfer (enter a user message or select asystem message).

Parameter: Extension or group number.Options: Transfer type (standard, blind, supervised or

consulted).

Language: Allows the caller to change the menu language.

Message: None.

Parameter: Language.

Options: Fixed return to menu.

Note:This option implies that the automatic attendant messages arerecorded both in the default language and the proposed secondlanguage.

Message Deposit: Directs the caller to a mailbox.

Message: None.

Parameter: Mailbox Number.

Options: None.


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Human Attendant Transfer: Transfers the call to the human attendant.

Message: Message played to the caller prior to thetransfer (enter a user message or select asystem message or enter _n, where n

represents the number of a virtual mailbox inwhich a greeting is stored).

Parameter: None.

Options: Blind always.

ABC Menu: The caller is given the possibility of selectingthe extension by dialing the first 3 letters of theextension owners name.

Message: None.

Parameter: None.

Options: None.

In order for the ABC Menu feature to be available two setup operationsmust be carried out first:

A user name must be defined for each mailbox. Each mailbox owner must record his/her name if they wish to be

included in the ABC directory.

Click on the Day, Night and Break icons to switch between the screens

which correspond to the automatic attendant in each of these modes.

Once the Day, Night and Break modes are setup, select the option Savefrom the File menu to compile and load the data:


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In the case of a compilation error, check the automatic attendant setup, withhelp from the list of found errors.

Once compilation has taken place without errors click OK and the setupprogram will conclude.

Click OK then select File followed by the Exit option to return to the mainmenu.

6.4 System Settings related to the Automatic Attendant

Go into the Maintenance menu and select the System Parameters option. Inthis section the parameters related to the automatic attendant are described.

6.4.1 Dialing Times

This screen allows the definition of both DTMF and Pulse dialing times, as wellas the Flash time duration.

Click Dialing Times and the following screen appears.

If the default value does not correspond to the value specified in the PBX(generally 121 ms.) for the Flash Time, it must be corrected.


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Note:

The 1/11 Milliseconds field corresponds to internal values used by the system.

6.4.2 Tones

Click Tones and the following screen appears. This screen allows for theadjustment of the different tones detection parameters.

Common Parameters

Minimum Audio LevelThis parameter is the tone/voice detection sensitivity level.


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MinimumAudio Level

Noise Voice/Tone

Signal level 8

Silence TimeMinimum time during which the signal level on the line is lower than theMinimum Audio Level, to determine if there is silence on the line.

Continuous Tone DurationMinimum detection time of a line signal higher than the Minimum Audio

Level, to determine the presence of a continuous tone (dial tone).

Ring Tone Parameters

The Ring Tone parameters correspond to the signal sent by the PBX to tell thecaller (in this case, the Vocal Server) that the extension to which the call wastransferred is ringing.

Note:

It is only necessary to setup Ring Tone Parameters in the case that Supervised

or Consulted transfers have been previously selected.

Maximum/Minimum On TimeTime interval corresponding to +/- 20% of the actual measured value for thepresence of ring tone.

Maximum/Minimum Off TimeTime interval corresponding to +/- 20% of the actual measured value for theabsence of ring tone.

Repetitions


Busy Tone Parameters

The Busy Tone parameters correspond to the signal sent by the PBX to tell thecaller (in this case, the Vocal Server) that the extension to which the call wastransferred is busy.


presence of busy tone.


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Maximum/Minimum Off TimeTime interval corresponding to +/- 20% of the actual measured value for theabsence of busy tone.

Repetitions


Special Tone Parameters

The Special Tone parameters correspond to a signal which is different to thetwo signals previously described for the PBX. In certain cases, the PBX maysend different tones for internal or external calls.


presence of tone.



The different signals must correspond to those declared in the PBX. Thesystem presents a utility called Signal Level Graph which allows toknow exactly the emitted values.(See Chapter 9 Maintenance)

6.4.3 Ring Signals

Click Ring Signals and the following screen appears. This screen allows forthe adjustment of the Ring Signal detection parameters for incoming calls.


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Normal Ring Parameters

The Normal Ring parameters correspond to the ring signal when a call arrivesto a voice server port.




Special Ring Parameters

The Special Ring parameters correspond to a ring signal which is different tothat which is heard when a call arrives to a vocal server port (for example whena PBX has 2 ring signals which identify the call arriving at the vocal server asinternal or external).




The different signals must correspond to those declared in the PBX. Thesystem presents a utility called Ring Level Graph which allows to knowexactly the emitted values.(See Chapter 9 Maintenance)


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6.4.4 Sequences

The following characters are used to define the dialing sequences:

The 16 DTMF characters

T for DTMF dialing

P for pulse dialing (dedicated)

R for retention (Flash)

, for normal pause (500ms)

. for short pause (100ms)

; for long pause (2000ms)

E for extension

@ for a supervised transferto the human attendant. The symbol must beplaced at the beginning of the string.

Call Transfer Sequence:

Type in the DTMF characters to transfer an incoming call to anotherextension.

Call Recovery Sequence:

Type in the DTMF characters to recover a call on hold.

Attendant Transfer Sequence:

Type in the DTMF characters to transfer a call to the human attendant.

This call transfer is by default Blind, that is to say that the unit transfers the calland hangs up.

This transfer can also be supervised (put the prefix @ at the beginning of the

transfer sequence). In this case the unit only hangs up once it is sure the callhas been answered.


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In the case that there is no answer it sends the call to the system mailbox (99,999, 9999, 99999 or 999999 depending whether the extensions are numberedby 2, 3, 4, 5 or 6 digits respectively).

6.4.5 System Settings I

Rings to Answer(This field is only valid if the Repetitions parameter of theRing Signals screen is set to 1):

Select the number of rings before the unit answers an incoming call:

0 indicates that the call will be picked up at the beginning of the first ring.

1 means that the unit will be picked up at the beginning of the second ring.2 indicates that the call will be picked up at the beginning of the third ring.

Answer Timeout (Secs.):

Select the maximum waiting time (in seconds) when an incoming call isautomatically transferred to an extension. If the time elapses and theextension is not answered, the unit recuperates the call.

Option Selection Timeout (Secs.):

Select the time available to users to choose an option after hearing a menu.

Transfer Type:

Select the type of call transfer used by default (it corresponds to theStandard value in the automatic attendant setup).

- Blind: The unit transfers the call and hangs up.

- Supervised: The unit transfers the call and only hangs up once it is surethe call has been answered.

- Consulted: Supervised with a vocal message. The unit calls theextension to which the call is directed and waits for ananswer. On answering the user is informed that theautomatic attendant is waiting to transfer a call and he/she


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may choose to accept or reject the call. It is also possible forvirtual mailboxes.

Note:

If the Call Screening feature is active, this parameter overrides the transfertype parameter.

6.5 Automatic Attendant / Voice Mail Port Management

Thanks to the Voice Mail protocol, the ports are not reserved for exclusive autoattendant or voice mail use.

For a given DDI number, resent to the voice mail group, the vocal server allowsan automatic attendant program to be associated to it depending on the mode.

For every other call reaching the system, the application will be the normalvoice mail application. It is also possible to program virtual mailboxes.

From the Mailboxes menu, select Define Mailboxes.

Select the mailbox which corresponds to the DDI number dedicated to theautomatic attendant from the list of mailboxes, and press the Edit button.

Press the Advanced tab and associated the marked function for each of theDAY, NIGHT and BREAK modes, according to the following programs.

1. MBENTRY(1) (2)

2. ENTRYNUM (6)

3. ENTRYACK

4. ENTRYABC

EXT_NUM message Extension number x

RECORD_PRMTmessage (Greetingmessage)

BEEPAllows the caller to leave amessage in this mailbox

Confirmation menu

RECORD_PRMT

message (Greetingmessage)

BEEP

Allows the caller to leave amessage in this mailbox

EXT_NUM message Extension number x



Message A, B or C(Greeting message) formailbox X, depending

on the Day, Night andBreak schedule



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5. MB_MENU (1)

6. AUTOATT(1)

7.PING_PONG

8. PING_OPE(4)

9. BOSS(1)(8)

10. REC_BACK

(1)Dialing * while this program is in operation opens the mailbox query menu for this mailbox.

(2)If the mailbox owners name has been recorded but a personalized greeting message hasnot been recorded, this program plays the owners name and the standard greetingmessage.

(3)

This option only appears in the menu if the Forwarding extension has been programmed.(4)

This option only appears if the number of messages is different to zero.

The selected extensiondoes not answer

Press1 to reach the back up

extension(2)

9 to leave a message in

the mailbox(3)

0 to contact the operator

WAIT message(Patience message)

Transfer to the humanoperator


BEEPAllows the caller to leave amessage which in this

case is recorded in thecall forward extensionmailbox (eg the secretary)

WAIT message(Patience message)

RING RING

Please leave yourmessage after the toneor press the star key togo back to theautomatic attendant.

BEEPAllows the caller to leave amessage in this mailbox.After the message, thecaller may either hang upor still press the star key togo back to the automaticattendant

Plays the automaticattendant welcomemessage

HELLO message(Welcome message)

Please enter theextension number, presshash for the ABC Directoryor ress 0 to contact the

(If * is pressed)

*


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(5)During the Night interval the call is transferred to the system mailbox as the humanoperator is not available.

(6)If a personalized greeting message is being used this program operates like MBENTRY.

(7)If the mailbox owners name has been recorded in the ABC directory (See 2.2.2.5) thismessage will be Extension number x, name x.

(8)

It is possible that several mailboxes use the same Call forward extension (eg Secretary) inwhich case it is essential that the mailbox owner name is recorded as it allows the secretaryto know the source of the messages.

(9)This program never plays a personalized greeting message. If the mailbox owners namehas been recorded, it is played along with the standard greeting message.

Click OK to validate modifications.

Restart the procedure for each DDI number in order to get different functions.

6.6 Recording the Automatic Attendant Greeting Messages

The messages played are HELLO_DAY, HELLO_NIGHT and HELLO_BREAKfor the DAY, NIGHT and BREAK modes respectively.

Each of these messages must be personalized to present the caller thepreviously defined options.

Select the Voice Prompts menu. The following screen appears.


Greeting Messages.

Select Language:

Depending on the language selected for the system.

Select Port:

Select an available port.

Note:

To record automatic attendant greetings via the telephone, go into themaintenance program from the mailbox Query Menu.


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6.6.1 Recording Messages through the Telephone Set

Call the previously selected port, then click OK when it rings. The followingscreen appears.

Select the mode corresponding to the message to be recorded and click OK.


Press Record to record a new message (Stop to end the recording).


Press End.


Note:

To store the message on a PC use the Save to File button.


6.6.2 Importing Sound Files

In this specific case, it is not necessary to call a voice mail port.

Select the mode corresponding to the message to be recorded and click OK.


Click the message to select it and press Load from File to locate the soundfile. The unit supports only the following formats: .dlg and .wav(PCM, 8KHz,16 bits, Mono).


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Wait until the file is loaded in the system.

The new greeting message will be stored by the system automatically.

Press End.


6.6.3 Exit the Voice Prompts Management Window

In the Voice Prompts window click Close to exit voice prompts management.

On finishing the process, restart the ports used in the loading of thevoice prompts, by clicking on them.


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6.7 Statistics

The unit incorporates built-in counters.

These counters are used to store the different selections made by callers in theautomatic attendant.

In the main window, press Statistics and the following screen appears.

- The 0 to 9, * and # options are associated to keys 0 to 9, * and #.

- The Time Out counter counts the number of No Reactions.

- The Extension counter counts the times a caller reached the desiredextension by directly dialing the number.

- The Total Calls counter counts the total number of calls that havereached the automatic attendant.

Click Titles to edit the default title for each counter.

Click Reset to return the counters to zero.

Click Print for printed details of each counter.

Click Graph to see a graphic representation.


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Click Export to save the records in a text file.

Select Exit to return to the counters screen.


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MUSIC ON HOLD SETUP

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7- MUSIC ON HOLD SETUP

The unit can also be used to provide music on hold.

This function requires the permanent connection of one of the units ports to theexternal music input of the PBX. The port will generate the music in anasynchronous way.

7.1 Application Loading

The voice mail system is delivered with one pre-recorded music file(MUSIC_ON_HOLD message), and with a program for music on hold playbackcalled MOH.

To put this service into operation, firstly load the program in the vocal server.

Select Send Programs from the File menu of the main screen and doubleclick the STANDARD file.

Click OK and the following screen appears.

Select MOH and click Send.

Note:

The unit also has 9 Music on Hold programs without prerecorded music. Theinstaller may set them up as part of the weekly schedule so that the unitchanges music at the programmed times.

These programs may be set up by recording or importing files as Usermessages, saved as _MUSIC_ON_HOLDn, where n may be from 1 to 9. Forexample the user message or sound file saved with the name

_MUSIC_ON_HOLD2 is played by the program MOH2.


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7.2 Schedule Setup

A weekly schedule must then be created for this application, and associated toa specific port.

Select the Maintenance menu from the main screen, then select theWeekly Schedule option and the following window appears.

Select the 0h to 24h time interval on Monday and click the MOH applicationon the right side of the window.


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Repeat Mondays time intervals for the rest of the days of the week andholidays by means of the Edit... menu.

Once the schedule is setup, click Send and the port at which the music onhold feature is to be applied.

On finishing the process, restart all ports by means of the F2 functionkey.

After some seconds, the port dedicated to the music on hold feature lights(green LED) indicating the system is playing the message.


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7.3 Importing Music on Hold

Select the Voice Prompts option.


System Messages.

Select Language:

Depending on the language selected for the system.

Select Port:

Select a free port.

Click OK.

Select the _MUSIC_ON_HOLD1 message from the list.

If the message already exists, click Play to listen to it.

Click the message to select it and press Load from File to locate thesound file. The unit supports only the following formats: .dlg and .wav(PCM, 8KHz, 16 bits, Mono).


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After loading, press Save and confirm that you wish to replace the existingmessage.

Press End.


The sound files imported (whether in .dlg or .wav format) must notexceed 1 minute 50 seconds if the system is to work correctly.


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8- MESSAGE RECORDING PROCEDURE

The procedure to record the different types of messages via the telephone setand to download sound files (.wav - PCM, Mono, 16 bits, 8 KHz- or .dlg) is

described in this chapter.

It is necessary to have a PC equipped with the Setup software in order to carryout these operations.

The Automatic Attendant greeting messages may equally be recorded withoutthe setup software, through the Maintenance Mailbox. (See Administrator Manual)

The mailboxes greeting messages (A, B and C) may be recorded from anytelephone. (See User Manual)

Run the Voice Mail program from the Programs group in the Start menu. The

following screen appears.

Note:

The exact name of this program group depends on the PBX model.

For a connection via serial port:

Click the Serial Port Access option and open the COM Port combo box.Select the corresponding port to be used and click OK.

For a connection via LAN or Internet:

Click the IP Access option, enter the units IP address and password

(identical to the maintenance mailbox password, 9999 by default).

Note:

IP Access can only be used after installation.

On the main screen, select the Voice Prompts menu. The following screenwill appear:


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Select type:

System Messages. (See the list in the Appendix)

Numbers: messages with the numbers and digits used by the system. Do notmodify these messages.

Months: messages with the months of the year. Do not modify thesemessages.

User Messages: messages created in the automatic attendant menus or withthe aid of the Graphic Applications Generator.

Mailboxes Messages: greeting messages (A, B or C) for the mailboxes.

Attendant Greetings: greeting messages from the automatic attendant, foreach of the DAY, NIGHT and BREAK modes.

Select Language:

Select among the languages available. (Up to 3 depending on the system)

Select Port:Select an available port.

8.1 Recording by Phone

Call the previously selected port, then click OK when it rings.

The screen that appears is different depending on the type of messageselected.

System and User Messages

Use the following procedure:

Select the message to record and click OK.



Press Save and confirm the replacement of the existing file.

Press Cancel.



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Mailbox and Greeting Messages





Press Cancel orFinish.


Note:

To store the message as a file on a PC use the Save to File button.


8.2 Importing Sound Files

Press OK and the corresponding voice prompt type screen appears.

System and User Messages


Select the message to record and click OK.

If the message already exists, click Play to listen to it.



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After loading, press Save and confirm that you wish to replace the existingmessage.

Press Cancel.


Mailbox and Greeting Messages






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Press Cancel orFinish.



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9- MAINTENANCE

9.1 Backup and Restore

This option allows backup copies of the units configuration files containingmodes, programs, schedules, mailbox and system parameters to be made.

The voice prompts and the mailbox greeting messages are not saved by thisutility, but may be backed up individually (See previous Chapter).

Mailbox messages are not included in this backup copy.

9.1.1 Backup

Select the Backup/Restore option from the Maintenance menu. The followingscreen appears.

Select Backup.

Click the button to select the folder in which the backup file will be stored.

Enter the file name and press OK.

After finishing, click Close to return to the main screen.

9.1.2 Restore

Select the Backup/Restore option from the Maintenance menu. The followingscreen appears.


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Select Restore.

Click the button to select the file where the backup copy is saved (*.bck).

Select the file and press Open.

After finishing, click Close to return to the main screen.

The backup option is only valid for versions with identical firmware.

9.2 Signal and Ring Signal Levels Measurement

These utilities allow the measurement of the PBX tone signal frequencies andring signals, in order to specify them in the system parameters.

The signal levels correspond to the tones analized by the server when it calls anextension (engaged or not).

The ring signal levels correspond to the different ring signals analized by theunit when a call reaches a port.

9.2.1 Signal Levels Graph

On the systems main screen, click the ports to be used or press F3 to stop allports simultaneously (this will temporarily halt normal operation, for instancecalls will not be answered).


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Go into the main screens Maintenance menu and select the Signal LevelGraph option.

Choose the graph scale (10 or 2 seconds), depending on the tone to beanalyzed.

Click OK.

Select the port connected to the PBX. Click the Pickup key

Click the Dial key

- Type T (for DTMF dialing) or P (for pulse dialing),

followed by a PBX extension.

Click OK and the unit will dial the number.

Click Start to view the graph.

- If the extension is busy, the busy tone will be seen on the graph.

- If the extension is not busy, the ring tone will be seen.

- If the extension is activated to send a special tone, the image on thegraph will correspond to this special tone.


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Click the Stop key to freeze the graphic image.

- Two vertical bars (that can be moved with the mouse) allow themeasurement of the ON and OFF signals.

- Click one of the vertical bars to select it, then without releasing the button

position the bar on the edge you wish to measure. Follow the sameprocedure for the other bar.

- The tone duration (in seconds) will now appear on the screen.

Repeat the process for each of the tones to be analyzed.

Type in the measured value of the tone duration, plus 20% for the maximum

value, and minus 20% for the minimum.

For example: Measured value: 500msType in Maximum On Time: 600msType in Minimum Off Time: 400ms

Save the values by means of the Save menu, and then press Server.To finish the process, reactivate the relevant ports by pressing F2.

9.2.2 Ring Signal Levels Graph

This graphics tool allows the measurement of the different ring signals whichthe unit may receive through its ports.

Go into the Maintenance menu and select the Ring Level Graph option.

From an extension, dial the number of the extension to which the unit isconnected.

Click the Start key.

Click the Stop key to freeze the graphic image.


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- Two vertical bars (that can be moved with the mouse) allow themeasurement of the length of the ON signal (highest section of thescreen) and the OFF signal (lowest section of the screen).

- Click one of the vertical bars to select it, then keeping the mouse buttonpressed drag it to the place where this bar should be positioned. Followthe same procedure for the other bar.

- The signal length will now appear on the screen.

Restart the procedure by calling the vocal sever from an external number.

If the values that appear on screen are different from those of an internal call,use the Special Ring Signals title to mark these values.

Example of the Double Ring signal

Minimum On Time = Measured On signal - 20%

Maximum On Time = Measured On signal + 20%Minimum Off Time = Measured Off signal - 20%Maximum Off Time = Measured Off signal + 20%

When a special ring tone is used the maximum Off signal duration mustbe less than the maximum Off signal duration for a normal ring signal.If not, change the order of these two signals in the Ring Signalssection of the System Parameters.

Save the values by means of the Save menu, and then press Server.To finish the process, reactivate the relevant ports by pressing F2.

Off signal 2

Onsignal

OffSignal

1


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9.3 Various System Parameters

Go into the Maintenance menu and select the System Parameters option.

Click Ports.

Minimum Audio Level Play Volume:

Ring Level minimum confirmation level.

Message volume level. Default value 8. The advised range is between 8 and11 as it allows to obtain the minimum sensitivity with regard to DTMFdetection.

The default values are optimum values and it is recommended not to change them.

Minimum Audio Level Recording Quality:

Ring signals minimum confirmation level.The quality of recording and messages left in the mailbox. Options available(click the arrow) are the following:

CompressionRate

(Kbits/s)

SilenceCompression

High

High & compression

Normal

Normal & compression

9.6


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9.4 Troubleshooting

PROBLEM REASON SOLUTION SEEDoesnt transfer, andon trying the transfer

DTMF tones areheard.

Retention doesntwork correctly.

Check Flash value.Usually, current value

is less than necessary.

Page 39

Doesnt transfer, andon trying the transfer,

it hangs up.

Retention doesntwork correctly.

Check Flash value.Normally, current value

is higher thannecessary.

Page 39

Doesnt pickup. System doesntidentify the ring.

Check the Ring toneand repetitionparameters.

Page 66

Doesnt pickup. Ports havent startedup.

Start up ports. Page 66, 67

On transferring, music

is no longer heard, butinstead the call tone,then the extension

directly.

System identifies

supervision tones asvoice.

Correct call

supervision and/orbusy tones such as

Minimum Audio Level.

Page 63

Ports dont start up. Modes, weeklyschedule or publicholidays are not

loaded.

Load them using thetools available for such

an operation.

Page 8

The system works,messages can be left

but when trying to

hear them they do notexist.

Message was neverrecorded.

Check Minimum AudioLevel that defines thevoice/tone acceptance

threshold.

Page 41

When loading a newmode no message isproduced, but instead

a beep.

Unit cannot find theprogrammed

playback message.

Message is notrecorded or if it is, it

was recorded inanother language.

Record it in thecorresponding

language.

Page 55

Unit seems to workbut when caller hangsup, the port doesnt do

likewise.

Unit doesnt detectBUSY tone.

Adjust BUSY toneparameters.

Page 40

Messages are left butsystem doesnt notify.

There is no definednotification for this

mailbox.

Modify the notificationparameter for this

mailbox.

Page 15

9.5 Create a Log File in Terminal Mode

This procedure allows for the creation of a log file to trace the events related toa particular problem encountered.

It will regularly be requested by your suppliers technical assistance departmentin order to analyze the problem in depth.


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To correctly use this option:

Put to idle the ports of those extensions we do not wish to monitor. To dothis, click the red circles of each port (they will change to blue) until only oneremains active (red), the one under test.

Select the Terminal option from the File menu. After selecting this option thePC behaves like a communication terminal with the voice mail unit.

Select Open log File from the File menu and assign a name to the registerfile. Then press the Debug ON button.

Carry out the operations to trace the problem. Internal diagnostic messageswill appear on the screen.

Finally, select Close log File and then Exit from the File menu, and sendthe register file along with a clear description of the problems to the TechnicalAssistance Service.


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10- TELEMAINTENANCE

Telemaintenance may be carried out via Internet or via modem.

10.1 Connection via Internet

If the device for which the telemaintenance operation is to be carried out has apublic IP address, the connection may be made via Internet

Run the Voice Mail setup program from the Voice Mail programs group.The following screen appears.

Check the IP Access box, then type in the public IP address and thepassword, and press OK. The setup program starts automatically.


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10.2 Connection via Modem

Depending on the version either an internal or external modem is used.

Note:

The rack version is supplied with an internal modem.

10.2.1 Physical Connection to an external Modem

In order to make a telemaintenance call the remote Voice Mail device must beconnected to a Modem. The Modem supplied must be connected as follows.

Once all connections are made, reboot the unit.

10.2.2 Telemaintenance Call

A telemaintenance call is made in Call Back mode. This means that thetelemaintenance center calls the unit and, by means of the external modem,Voice Mail calls back the telemaintenance center phone number as configuredin the unit during installation.

Port COM

LL

LL

L7 L8

L3 L4

L6L5

L2L1

TEL. LINE

To L2 to L8PBX ports

DB 25

Voice Mail

Modem

PC

AUX

To L1 PBXport

Power


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Meanwhile, it is still possible to call a different number, as described later in thisdocument.

The setup software must be installed in a PC equipped with an internal orexternal modem.

It is mandatory to activate your modems loudspeaker.

Run the Voice Mail setup program from the Voice Mail programs group.

Select the PCs COM port to which the modem is connected, and press OK.

The software detects the modem in the specified COM port and the followingscreen appears.

Select the number to be called (identical to the vocal server DDI number)from the list by double clicking it.

Press the CTRL, ALT and B keys simultaneously and the screen will expandto specify a number different from the one setup.

Do not forget the connection prefixes (external line connection) in thecall and call back numbers.

Click Dial. The local modem will call the remote unit.


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When the vocal server answers the call (heard through the modemsloudspeaker) press Connect.

Following a short interval the following screen appears.

The remote unit calls the local unit and the words RINGRING appear on theStatus screen.

The following screen appears when the connection has been established.

Click OK.


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The setup program starts automatically.


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11- TECHNICAL DESCRIPTION

11.1 Contents of the Voice Mail Pack

The pack is composed of the following items:

The voice mail unit.

An AC/DC adapter (220V - AC, 12V - DC) for connection to the mains. In thecase of the rack version, this is simply a cable.

A null modem cable (DB9/DB9) for connection to a PC serial port.

2, 4, 6 or 8 phone cables (depending on the model) with RJ11 connectors forconnection to the PBX extensions.

A CD-ROM containing the setup program, a copy of this manual and a copyof the Graphic Applications Generator manual. The setup program runsunder Win98, WinNT 4.0, Win2000 or WinXP and has been optimized for aresolution of 800 x 600 pixels.

A wall-mount installation bracket / rack installation bracket.

11.2 Weight and Dimensions

Weight: Total weight of the device will vary according to capacity

1.2Kg. to 2.0Kg. (desktop / wall mount version)

3.5Kg. to 5.0Kg. (rack version)

Dimensions: 230 x 235 x 75mm. (desktop / wall mount version)

433 x 260 x 44mm. (rack version)

11.3 System Architecture

The unit has been developed with the latest generation of MotorolaCOLDFIRE microprocessors and a Digital Signal Processor (DSP) controllingeach port.

The compression rate is 9.6 Kbits/s in standard quality mode and 4.8 Kbits/sin normal mode. In both cases a silence compression option is available.

On the mother board the unit also incorporates Flash and CMOS RAMmemories which are used to store the programs, system messages and theconfiguration parameters. Messages left by users are stored on the hard diskor on flash memory cards (up to a maximum of 3) which are connected to themother board.


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The first 2 ports for basic configuration are found on the mother board. The 4,6 or 8 port versions are obtained by adding expansion cards, each of whichcreates 2 further ports.

The unit has an auxiliary serial port which can be used with certain PBXmodel

Documents

Installation and Programming Manual