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Installation Guide for RTX2011 with Service Pack 1
Copyright © 1996-2011 by IntervalZero, Inc. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means, graphic, electronic, or mechanical,including photocopying, and recording or by any information storage or retrieval system without the prior written permission ofIntervalZero, Inc. unless such copying is expressly permitted by federal copyright law.
While every effort has been made to ensure the accuracy and completeness of all information in this document, IntervalZero, Inc.assumes no liability to any party for any loss or damage caused by errors or omissions or by statements of any kind in this doc-ument, its updates, supplements, or special editions, whether such errors, omissions, or statements result from negligence, acci-dent, or any other cause. IntervalZero, Inc. further assumes no liability arising out of the application or use of any product orsystem described herein; nor any liability for incidental or consequential damages arising from the use of this document. Inter-valZero, Inc. disclaims all warranties regarding the information contained herein, whether expressed, implied or statutory, includ-ing implied warranties of merchantability or fitness for a particular purpose.
IntervalZero, Inc. reserves the right to make changes to this document or to the products described herein without further notice.
RTX, RT-TCP/IP, RtxTcpIpStack, Platform Evaluator, and TimeView are all trademarks of IntervalZero, Inc.
Microsoft, MS, and Win32 are registered trademarks and Windows 7, Windows Vista, Windows XP, and Windows Server 2003are trademarks of Microsoft Corporation.
All other companies and product names may be trademarks or registered trademarks of their respective holders.
Installation Guide for RTX 2011 with Service Pack 1
Document Number: IZ-DOC-X86-0016
June 2011
Contents
Introduction 4Editions 4
Hardware Requirements 5HAL Type 5Supported Network Adapters 5Hardware Considerations 5
Software Requirements 7Operating SystemRequirements 7Retired Operating SystemSupport 8
Microsoft Visual Studio Requirements (SDK Only) 8Administrator Privileges 8
Installation Warnings 9Installing RTX 2011 with Service Pack 1 10Additional Installation Options 10Before You Begin 10Performing the Install 11Modifications to the Boot Configuration 13Viewing the Release Notes after Installation 14
Verifying the Installation of RTX 2011 with Service Pack 1 15Uninstalling RTX 2011 with Service Pack 1 16Uninstall Considerations 16Performing the Uninstall 16
Getting Support 18Third-Party Support 18Before Calling Technical Support 18Your Support ID 18The Version Number of Your RTX Software 18
IntervalZeroWeb Site 18Contacting Technical Support by Phone 18
Appendix A: Licensing 20KeyRetrieval 20Automatic License KeyGeneration 20Manual License KeyGeneration 21Product Relocation 21
Appendix B: System Modifications During Installation 22RTX-Recommended Power State onMachines 22RTX-Recommended Basic Settings 22RTX-Recommended Advanced Settings 22
Appendix C: Installing on MP Systems with One Processor 24
IZ-DOC-X86-0016 Introduction
Introduction
This guide describes system requirements and installation instructions for RTX 2011 withService Pack 1.
EditionsIntervalZero provides six different Runtime editions of the RTX 2011 with Service Pack 1product, listed in the table below.
The edition... Includes support for real-time operations on...Solo One shared or dedicated RTSS processor in a uniprocessor or mul-
ticore/multiprocessor environment.Entry One shared or up to two dedicated RTSS processors in amul-
ticore/multiprocessor environment.Basic One shared or up to three dedicated RTSS processors in amul-
ticore/multiprocessor environment.Professional One shared or up to seven dedicated RTSS processors in amul-
ticore/multiprocessor environment.Premium One shared or up to 15 dedicated RTSS processors in amul-
ticore/multiprocessor environment.Ultimate One shared or up to 31 dedicated RTSS processors in amul-
ticore/multiprocessor environment.
4
Hardware Requirements IZ-DOC-X86-0016
Hardware Requirements
This section lists hardware requirements for the RTX 2011 with Service Pack 1 release.
HAL TypeTo use the RTX Subsystem, your systemmust support one of the following HAL types:
Windows Device Manager Registry Resource MapStandard PC PC Compatible EISA/ISA HALAdvanced Configuration and Power Interface (ACPI) PC ACPI Compatible EISA/ISA HALACPI Uniprocessor PC ACPI 1.0 - APIC PlatformUPACPI Multiprocessor PC ACPI 1.0 - APIC PlatformMPACPI x86-based PC ACPI x86 Platform
Supported Network AdaptersTheRTX 2011 with Service Pack 1 release provides support for a number of network adapt-ers. For themost up-to-date list, click the link titled Download theRTX Supported NetworkInterface CardsPDF file on this web site:
http://www.intervalzero.com/support.htm
Hardware ConsiderationsSome hardware configurations are not supported byRTX installations.WhenRTX candetect these unsupported configurations they are indicated with a popup error message.
Although RTX runs onmost x86 platforms, unique attributes of some processors require spe-cial consideration before selecting them as a target system.
l For a comprehensive list of approved and supported hardware, see theMicrosoft Win-dows Logo Programweb page:
http://www.microsoft.com/whdc/whql/default.mspx
l Problemswith Microsoft WinDbg on AMD Opteron Dual-core AMD64 hardware
When usingWindows versions prior toWindowsVista on AMD Opteron Dual-coreAMD64 hardware, the systemmay exhibit unstable behavior. This behavior can beseen when trying to useWindowsWinDbg to break into and step throughWindowsdrivers due to incorrect context registers. IntervalZero recommends usingWindows 7or WindowsVista as your baseOS when using one of these AMD systems.
l OnDell Latitude D420 with Core DuoU2500 CPU systems, the RTSS subsystemwillsuffer a large decrease in performance if the following conditions exist:
5
IZ-DOC-X86-0016 Hardware Requirements
l Intel® SpeedStep® is enabled.
l PreventWindows idle state is unchecked on the Hardware tab in the RTX Prop-erties control panel.
l Latency causing devices are not disabled.
l PCI express video controllers can cause jitter (large latencies) within an RTX appli-cation (3228). Workarounds for this problem are to:
l Select /BASEVIDEO in the boot.ini to use standard VGA display driver,or
l Disable all DirectDraw and Direct3D acceleration in Display ControlPanel. Click the Settings tab, then Advanced, then Troubleshoot.
l TheNVIDIA GeForce 7300 LE video driver causes long latencies on Vista systemsand should be disabled (5837). The properties are:
Driver file: nvlddmkm.sysDriver version: 7.15.10.9746Date: 12.7.2006
This problem is also seen onWindows 7 systemswhich use both the NVIDIAGeForce 7300 LE card and the NVIDIA Quadro FX1700 card with properties (1220):
Driver file: nvlddmkm.sysDriver version: 8.15.11.8593Date: 05.14.2009
Note: If you disable this video driver using the RTX control panel, your displayturns black and youmust reboot. If you remove the driver using theWindowscontrol panel, no reboot is required.
l On certain Dell dual-processor systemswith the Intel® Xeon® chip sets (for example,Dell 650, Dell 670), themaximum timer delivery latency for a periodic RTX timer inDedicatedMode is doubled under intensive video activities. Investigation results showthat the high latency is inherited from the hardware.
6
Software Requirements IZ-DOC-X86-0016
Software Requirements
This section lists software requirements for the RTX 2011 with Service Pack 1 release.
Operating System RequirementsTheRTX 2011 with Service Pack 1 Runtime and SDK are supported on the 32-bit con-figurations listed in the table below. The RTX 2011 with Service Pack 1 SDK can beinstalled on a 64-bit Windows system, and that system can be used for development and tohost the debugging of a target machine. However, you cannot install the Runtime Sub-system, as it is not supported on a 64-bit operating system.
UniprocessorPIC
UniprocessorAPIC
Multi-proc-essor
Windows XP Professionalwith SP3
Yes Yes Yes
Windows XP Embedded Yes3 Yes3 Yes3
Windows Server 2003 with noSP
Yes Yes Yes
Windows Server 2003 withSP1
Yes Yes Yes
Windows Server 2003 R2 Yes Yes YesWindows Server 2003 withSP2
No1,2 No1,2 Yes1
Vista with no SP No Yes YesVista with SP1 No Yes YesVista with SP2 No Yes YesWindows Embedded Standard2009
No Yes3 Yes3
Windows 7 with no SP No Yes YesWindows 7 with SP1 No Yes YesWindows Embedded Standard7
No Yes4 Yes4
1WindowsServer 2003 SP2 supports only dedicated environments. It does not supportshared environments.
2RTX cannot be installed on uniprocessor machines runningWindowsServer 2003 SP2.
3Embedded systemmust support MSI installation to allow RTX to be installed. Otherwise,the RTX Embedded Runtimemust be used.
7
IZ-DOC-X86-0016 Software Requirements
4WindowsEmbedded Standard 7 systemmust support MSI installation to allow RTX to beinstalled.
For themost up-to-date list, click the link titledDownload the RTX Operating SystemCom-patibilityMatrix PDF file on the web site http://www.intervalzero.com/support.htm.
Note:RTXWindowsXP Embedded andWindowsEmbedded Standard 2009 support,throughMicrosoft WindowsEmbedded Studio, is provided in a separate installer.
Retired Operating System Supportl Starting with RTX 2009, IntervalZero discontinued RTX support for Windows 2000.
Microsoft Visual Studio Requirements (SDK Only)TheRTX 2011 SDK requires that you haveMicrosoft Visual Studio 2010, Visual Studio 2008or Visual Studio 2005 installed if you wish to build or debug RTX programswith the VisualStudio IDE. Beginning with RTX 2011, IntervalZero has discontinued support for Visual Stu-dio .NET 2003.
Administrator PrivilegesAdministrator privileges are required for installing, uninstalling, and using the RTX 2011 withService Pack 1 product. If you are installing on aWindows 7 or Vista systemwith UserAccount Control activated, your application will not be run with your full permissions unlessyou choose to run them as an administrator. RTX avoids this problem by providing a UserAccount Control Override service. If you do not want to override thisWindows functionalityyou can disable it by doing following:
l During the RTX installation you will have the option to deselect the RTX User AccountControl Override Service. If you do not install, or if you disable the RTX User AccountControl Override service, non-administrative users will not be allowed to run RTSSapplications.
8
InstallationWarnings IZ-DOC-X86-0016
Installation Warnings
Depending upon your system configuration, youmay encounter installation warnings. Theycan be ignored, as explained below, and the installation should still proceed successfully.
l "Setup was unable to interface with the power management service. Please note thatan RTX-Compatible power configuration will not be created. See the RTX InstallationGuide for detail on the RTX Recommended Power State."
If the power management feature is not a part of your Windows 7-BasedWindowsEmbedded Standard 7 target image, then the installer will not be able to implementthe RTX Recommended Power State. This should not affect functionality as the pre-ferred power state for RTX is to have all power management features disabled.
l "Could not register type library for C:\Program Files\IntervalZero\RTX\tools\PlatformEvaluator\Cfx4032.ocx. Contact your support personnel."
On someWindowsEmbedded Standard systems, a warning could appear duringinstallation noting that the ActiveX control used for PlatformEvaluator could not be reg-istered. This warning can be avoided by de-selecting the PlatformEvaluator featurefrom the CustomSetup selections or it can be ignored.
9
IZ-DOC-X86-0016 Installing RTX 2011 with Service Pack 1
Installing RTX 2011 with Service Pack 1
This release is provided as a downloadable file from the IntervalZeroWeb site. The instal-lation programwalks you through the installation process.
Additional Installation OptionsIn addition to the installation described in this document, the RTX 2011 with Service Pack 1Runtime is also available in the following installation types:
l Silent RTX Runtime – RTX 2011 with Service Pack 1 can be installed silently. Thesilent installation can be invoked from the command line or used within your own prod-uct installation so as not to require user interaction during the installation process. TheRTX Silent Installer can also be added as a Distribution Share component using theWindowsEmbedded Standard 7 Image Configuration Editor (ICE). For more infor-mation, see theSilent Installation Guide for RTX 2011.
l Embedded RTX Runtime – The RTX 2011 with Service Pack 1 Runtime is providedas a Source Level Definition (SLD) that supportsWindowsXP Embedded andWin-dowsEmbedded Standard 2009. This support is provided in a separate installer and isalso available as an evaluation version.
l Merge Modules for RTX Runtime Features – The RTX 2011 with Service Pack 1Runtime components are available asmergemodules that can be included in theinstallation of anOEMproduct. A separate installation placesmergemodules on thesystem for your use. Themergemodules are also available as an Evaluation version.
Before You BeginBefore beginning the installation, do the following:
l Verify that your configurationmeets the system requirements described earlier in thisdocument.
l Youmust have administrator privileges on your system. Log on with administrator priv-ileges or start usingRun as Administrator.
l If you are upgrading from a version prior to RTX 2009, youmust uninstall any previousversions before installing the new version.
l Make sure that you have an RTX 2011 Purchase Authentication Code (PAC) numberfor license key entry; it is available from IntervalZero Sales. For information regardingPAC numbers, see "Appendix A: Licensing" on page 20 .
l IntervalZero recommends that you de-select theWindows “Automatically reboot”option for Startup and Recovery from the Advanced tab of the SystemProperties
10
Installing RTX 2011 with Service Pack 1 IZ-DOC-X86-0016
page of theWindowsControl Panel. De-selecting this parameter allows you to viewblue screen information.
l Exit all Windows programs.
Note:When you upgrade your operating system (for example, fromWindowsVista toWin-dows 7), youmust uninstall and then reinstall RTX 2011 with Service Pack 1 after the OSupgrade.
Performing the InstallTo install RTX 2011 with Service Pack 1:
1. Download the self-extracting executable, RTX2011Setup_with_SP1.exe, fromthe IntervalZero web site:
http://www.intervalzero.com/rtx_purchased.htm
Note: The download directory also includes:
l TheRTX 2011 Silent Installer file:
IntervalZero RTX 2011_with_SP1.msi
l TheRTX 2011MergeModule installer:
Rtx2011MergeModulesSetup_with_SP1.exe
For access to evaluation kits, go to the URL:
http://www.intervalzero.com/rtx_evaluations.htm
In the form that appears, select RTX 2011 from the drop-down list,fill out the contact information, and clickSubmit.
2. Double-click the RTX2011Setup_with_SP1.exe.
3. OnWindows 7 or Vistamachines, if necessary, clickContinue in the User AccountControl dialog box.
4. ClickNext in the IntervalZero RTX 2011with Service Pack 1 installationWelcomewin-dow.
5. Read the End User License Agreement, select I accept the terms in the licenseagreement and then clickNext.
6. Enter your user name, organization, e-mail address and PAC number, and then clickNext.
Note: If you do not have a PAC Number, contact your software pro-vider.
11
IZ-DOC-X86-0016 Installing RTX 2011 with Service Pack 1
7. If you are using a retail copy, you will be prompted to clickYes if you have access tothe Internet so that a product license key can be generated. If you do not have accessto the Internet from this system, instructionswill be displayed showing you how to gen-erate a license from an Internet-enabled location
If Internet access is available, the installer opens up Internet Explorer to a page on theIntervalZeroWeb site.
Note: The browser window may be hidden by the installer programwindows, so youmay have to switch to the browser using ALT-TAB.
8. The license generating routine will enter the gathered information into the ProductLicensing page. To obtain a license, youmust first click the Terms & Conditions linkto read license information and then check the agreement box before clicking theGetLicense button.
9. Return to the installer program to enter the license you received in the previous stepand then clickNext.
10. Optionally, change to a destination other than the default:C:\Program Files\IntervalZero\RTX.
ClickNext in the Destination Folder screen.
11. ClickNext in the CustomSetup screen.
Note: If you have selected theWin32 EnabledManaged Code Sup-port feature during installation and the .NET Framework is installed,theManaged Code DLLwill be registered by default.
12. In the Boot Configuration screen, configure the number of RTX andWindows proc-essors and choose a ConfigurationMode, or accept the defaults. Then clickNext.
Sharedmode is supported on systems that:
o Have eight or fewer processors
o Do not have processor clustering automatically set by the hardware.
Dedicatedmode is supported on systems that have up to 32 processors.
o If your system hasmore than eight processors, or if clustering is required by thehardware in a systemwith eight or fewer processors, RTX will automatically con-figure the system to run in Dedicated (Cluster) mode.
Number ofWindows processors:
o In Dedicated (Cluster) mode, amaximumof four processors can be dedicated toWindows.
Number of RTSS processors:
12
Installing RTX 2011 with Service Pack 1 IZ-DOC-X86-0016
o TheRTX product supports up to 32-processors. This line will also show themax-imum number of licensed processors. Edition options allow up to 31 processorsto be licensed to be dedicated to RTSS.
SeeModifications to the Boot Configuration for more information.
13. In the Ready to Install the Program screen, select whether you want Desktop Iconsand/or Start Menu Icons and then click Install.
14. If prompted, install the drivers:
a. Click Install to install the RTX Plug and Play driver. (Windows 7 or Vista)
b. Click Install to install the RTX Virtual Network Adapter.
15. ClickFinish in the installation Completed screen.
16. When you are prompted, clickYes to reboot your computer. If you have amul-tiprocessor machine, choose the boot configuration at system startup:
l [Operating System] - RTX Dedicated
Note: TheRTX Properties control panel will not provide completely accurate informationuntil you reboot your system.
Modifications to the Boot ConfigurationOnmultiprocessor (MP) systems, the RTX 2011 with Service Pack 1 installation processmodifies the boot configuration to contain an additional RTX Dedicated option. It does thisby first checking to see how many processors are known to the operating system. If it detectsmore than one processor, it creates a new boot configuration for RTX Dedicated, based onthe current configuration.
l If the installation determines that processor clustering is enabled (either because therearemore than eight processors, or because a systemwith eight or fewer processorshas hardware enforced clustering) then an initial dedicated configuration will assignfour processors (themaximumallowable) toWindows and the rest to RTX.
l If the installation determines that more than one processor is present in the system,but clustering is not enabled, then an initial dedicated configuration will assign oneprocessor to RTX and the remaining processors toWindows.
On boot up, youmust select theMicrosoft [Windows Version] - RTX Dedicated con-figuration. For example,Microsoft WindowsXP Professional - RTX Dedicated. If you bootinto another configuration and attempt to use RTX, you will encounter a popup warning thatRTX is not configured for the current configuration.
The boot configurationmodifications that occur depend upon the type of operating systemthat you are running (Windows 7, Vista or XP) and the state of the current boot configuration.
On a uniprocessor system, the only valid configuration is Shared, with 1 RTSS Processorand 1 RTX processor.
13
IZ-DOC-X86-0016 Installing RTX 2011 with Service Pack 1
On amultiprocessor system without clustering, Shared or Dedicatedmay be specified.If using a shared configuration, there can only be 1 RTSS processor. The number ofWin-dows processors can be anywhere between 1 and the number of cores on the system. InDedicatedmode, the number ofWindows processors and RTSS processorsmust notexceed the number of cores on the system. RTSS processorsmust not exceed the numberlicensed.
On amultiprocessor machine with clustering, only Dedicatedmode is supported. Thenumber ofWindows processorsmust be between 1 and 4. SinceWindows and RTSS can’tshare a cluster, the number of RTSS processors cannot exceed the total number of proc-essorsminus 4. RTSS processorsmust not exceed the number licensed.
Notes:
l RTX configuration is setup via the RTX Control Panel or RTX PropertiesAPI andmust not bemodified or removed.
l When upgrading fromRTX 2009, an extra boot configuration linemay becreated.
Viewing the Release Notes after InstallationEach component has release notes installed as part of its product and can be accessed byselecting IntervalZero > RTX 2011 > RTX Documentation and thenRelease Notesfrom the Start menu.
14
Verifying the Installation of RTX 2011 with Service Pack 1 IZ-DOC-X86-0016
Verifying the Installation of RTX 2011 withService Pack 1
After RTX 2011 with Service Pack 1 has been installed and the system has been rebooted,you can run the SystemResponse TimeMeasurement (SRTM) utility to verify that the instal-lation was successful.
To run SRTM:
1. OpenWindowsExplorer and navigate to the <RTXDIR>\bin directory.
Note: If you accepted the installation defaults, this location is:
C:\Program Files\IntervalZero\RTX\bin
2. Run SRTMby double-clicking the srtm.rtss executable.
You should hear a steady 1 KHz tone for 15 seconds and a histogram of the system’sresponse timemeasurements should appear on the screen.
Sample Output from srtm.rtss
SRTM v2.0 timer delivery latencies for a periodic RTX timer: Timer Period = 100 us, Clock Resolution = 0.1 us. Sample Period = 15 s, Total Ticks = 149999.
Summary: Minimum = 0 us, Average = 0 us, Maximum = 3 us
Histogram: 0 - 1 us: 29607 1 - 2 us: 375 2 - 3 us: 16 3 - 4 us: 1
4 - 1000 us: 0 ***
15
IZ-DOC-X86-0016 Uninstalling RTX 2011 with Service Pack 1
Uninstalling RTX 2011 with Service Pack 1
Uninstall ConsiderationsKeep the following inmind when removing RTX 2011 with Service Pack 1 from your system.
l If you install the RTX Runtime on aWindowsServer 2003 system and then sub-sequently uninstall the RTX software, youmust reboot the system before you can rein-stall RTX.
l WhenRTX is uninstalled from a system, any devices given to RTXmust be returnedtoWindows by using theWindowsDeviceManager
l TheRTX Properties control panel must be closed before uninstalling RTX.
l An error message appears if you do not allow the RTX subsystem to be stopped auto-matically during an uninstall.
Performing the UninstallIf you need to uninstall any of the RTX 2011 with Service Pack 1 components, perform theappropriate procedure, as described below, for your version ofWindows.
To uninstall RTX 2011 with Service Pack 1 on Windows 7 or Vista machines:
1. From theStartmenu, chooseControl Panel.
2. Under Programs, clickUninstall a Program.
3. Select the RTX 2011 with Service Pack 1 program and clickUninstall.
4. ClickYes to confirm.
5. If necessary, clickAllow.
6. You are warned if anyRTX applications need to be stopped prior to uninstalling. VerifythatAutomatically close applications and attempt to restart them after setupis complete is selected and clickOK.
7. ClickYes to restart your machine.
To uninstall RTX 2011 with Service Pack 1 from Windows XP machines:
1. From theStartmenu, chooseControl Panel.
2. OpenAdd or Remove Programs.
3. Select the IntervalZero RTX 2011 with Service Pack 1 program and clickChange.
(for Windows 7, clickUninstall)
4. In the IntervalZero installation window that appears, clickRemove.
16
Uninstalling RTX 2011 with Service Pack 1 IZ-DOC-X86-0016
Note: If the RTX subsystem is currently running, the uninstall process tells youthat the subsystemmust be stopped in order to uninstall RTX 2011 with ServicePack 1. If the process asks if you want to stop the subsystem and then continue,clickYes.
5. After the uninstall process has been completed, clickFinish.
6. When you are prompted to restart themachine, clickYes.
17
IZ-DOC-X86-0016 Getting Support
Getting Support
IntervalZero offers a number of support options for RTX users, including technical supportand the IntervalZeroWeb site.
Third-Party SupportIf you are a customer who purchased an IntervalZero product through a third-party reseller,contact the reseller for support.
Before Calling Technical SupportPlease have the following information ready before calling IntervalZero Technical Support:
Your Support IDCustomerswho purchase direct support receive an e-mail address and password for usewhen accessing the IntervalZero support web site.
The Version Number of Your RTX SoftwareBefore calling technical support, determine the version of RTX installed on your system.
To obtain the RTX version number:
1. ClickStart > All Programs > IntervalZero > RTX 2011 > RTX Properties.
2. Record the RTX version that is shown in the RTX Properties window.
IntervalZero Web SiteThe IntervalZero Customer Support Web page is located at:
http://www.intervalzero.com/support.htm
The IntervalZero support web pages provide electronic access to the latest product releases,documentation, and release notes. With a valid e-mail address and password, you canaccess the online problem report database to submit new issues or to obtain the status of pre-viously reported issues.
Contacting Technical Support by PhoneFor technical support related to installing and using RTX, you can call technical support atthese numbers:
From inside the United States, call 1-800-334-8649. At the prompt, press 3 for Support.
From outside the United States, call 1-781-996-4481. At the prompt, press 3 for Support.
18
Getting Support IZ-DOC-X86-0016
Hours areMonday - Friday, 8:30 a.m. – 5:30 p.m. US Eastern time (GMT-500), excludingholidays.
19
IZ-DOC-X86-0016 Appendix A: Licensing
Appendix A: Licensing
When a purchase order is processed, a Purchase Authentication Code (PAC) is assigned toeach product license purchase. The list of PACs is then sent in an email that describes howto generate your per-machine license key from the IntervalZeroWeb site.
During the installation of a per-machine RTX license, youmust have a connection to ourWeb site to generate a license key specific to the product Purchase Authentication Code(PAC) andmachine.
Site/OEM licensing is to be used by companies that distribute IntervalZero software bundledwith their own software, or those who purchase a site license for their organization. Instal-lation via site/OEM licensing does not require an Internet connection to the IntervalZero web-site.
The following section discusses this product licensingmethodology.
Key RetrievalInstalling RTX 2011 with Service Pack 1 with a per-machine license requires three pieces ofinformation:
Purchase Authentication Code (PAC) - Provided by IntervalZero after an order is proc-essed. The PAC indicates that a product license has been purchased. It serves as a tokenassociated with each product license purchase.
Machine Information - Generated at the time of installation by the product installation,based on system information.
License Key - Machine-specific license key derived from the Purchase Authentication Codeand the system specificmachine information. The license key is generated for you by Inter-valZero.
The RTX per-machine license key can be obtained from IntervalZero in two ways:
l Automatic License KeyGeneration
or
l Manual LicenseGeneration
Automatic License Key GenerationIf the target system is connected to the Internet, then automatic key generation is possible.The product installation extractsmachine information and automatically accesses the Inter-valZeroWeb site to get the License Key.
20
Appendix A: Licensing IZ-DOC-X86-0016
You are prompted for your contact information and the Purchase Authentication Code at theIntervalZeroWeb site. The license key is derived from the Purchase Authentication Code.This per-machine license key is then used to complete the installation of the RTX 2011 withService Pack 1 product.
You will also receive a copy of the License Key transaction in an e-mail containing your con-tact information, Purchase Authentication Code, themachine information, and the LicenseKey. Save this information as it may be needed if the product is reinstalled or relocated.
Manual License Key GenerationIf the system is not connected to the Internet, automatic key generation is not possible andkey generationmust be donemanually. The product installation extractsmachine infor-mation and displays the information that will be required to generate a license key. Youmustgo to the following IntervalZero web site:
l For a purchased edition, license key generation can be done at:
https://Licensing.IntervalZero.com/Licensing.aspx
l For an evaluation edition, license key generation can be done at:
https://Licensing.IntervalZero.com/EvalLicensing.aspx
When prompted, enter the requested Purchase Authentication Code, Machine ID and EmailAddress. You will receive the License Key in a browser window; you are also sent an e-maillisting your contact information, Purchase Authentication Code, machine information and theLicense Key. The License Key can then be enteredmanually during the product installation.
Product RelocationIf youmust move the product installation to another system for any reason (for example,replacing a development system, amachine is unavailable because it needs repair, and soon), youmay relocate your software by generating a replacement License Key. To request a"Replacement License" youmust contact IntervalZero Sales.
21
IZ-DOC-X86-0016 Appendix B: SystemModificationsDuring Installation
Appendix B: System Modifications DuringInstallation
TheRTX 2011 with Service Pack 1 installation process performs several systemmod-ifications. This section describes themodifications that aremade and why they are nec-essary.
RTX-Recommended Power State on MachinesRTX 2011 with Service Pack 1 does not support Windows 7 or Vista hibernation or hybridsleep. These featuresmust be disabled to provide real-time performance. To facilitate thisprocess, the RTX 2011 with Service Pack 1 installer creates and enables a new power stateon your machine (“RTX-Recommended”) with the proper settings. See the next two topicsfor details.
Before creating and enabling the RTX-recommended power state, the installer clones yourmachine’s existing power state. During an uninstall, the RTX 2011 with Service Pack 1installer reactivates the original power state and deletes the RTX-Recommended state.
RTX-Recommended Basic SettingsWhen using RTX 2011 with Service Pack 1 it is recommended that power management isset such that the display/monitor is never turned off and the computer is never put to sleep/hi-bernate.
RTX-Recommended Advanced SettingsCategory SettingsHard disk Turn off hard disk after = NeverSleep Sleep After = Never
Allow hybrid sleep = OffHibernate after = Never
PCI Express Link State Power Management = OffProcessor power management Minimumprocessor state = 100%
Maximumprocessor state = 100%
On laptops, both AC and DC behaviors are set for all of the RTX-Recommended Basic andRTX-Recommended Advanced settings.
To view a power state’s settings:
1. From theStartmenu, chooseControl Panel.
2. ClickSystem and Maintenance (for Windows 7, clickHardware and Sound) andthen clickPower Options.
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Appendix B: SystemModificationsDuring Installation IZ-DOC-X86-0016
3. View the settings for the power scheme you will be using and change if necessary.
4. View and, if necessary, change advanced power settings.
23
IZ-DOC-X86-0016 Appendix C: Installing onMP Systemswith One Processor
Appendix C: Installing on MP Systems with OneProcessor
Important: The information in this section only applies toWindowsXP andWindowsServer2003 systems.
RTX 2011 with Service Pack 1 requires at least two processors onmultiprocessor (MP) sys-tems in order to install and operate. If anMP system has only one processor, thenWindowsXP, or Windows 2003 Server must first be converted to use a standard uniprocessor HALand uniprocessor (UP) kernel before RTX can be used (for example, "Standard PC").
To install RTX 2011 with Service Pack 1 on multiprocessor systems with only oneprocessor:
1. Update the "EmergencyRecovery" disk for the system (in case an incompatible HALchoice leaves the system unbootable).
2. Go toControl Panel > System > Hardware > Device Manager > Computer.
3. Expand the Computer node to show its leaf.
4. Click the leaf listed beneath to display a HAL type.
If the HAL type is already "Advanced Configuration and Power Interface (ACPI) PC"or "Standard PC", there is no need to convert.Go to step 13.
5. Right-click the HAL type and select Properties on the popupmenu.
6. Click theDriver tab.
7. ClickUpdate Driver… to start the Device Driver Wizard.
8. ChooseDisplay a list of known drivers... and clickNext.
9. ChooseShow all hardware of this device class.
10. Select the appropriate new HAL type:
l If the HAL isACPI Multiprocessor PC:
ChooseACPI Uniprocessor PC orAdvanced Configuration and Power Interface (ACPI) PC.
l If the HAL isMPSMultiprocessor PCorMPS Uniprocessor PC
ChooseStandard PC.
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Appendix C: Installing onMP Systemswith One Processor IZ-DOC-X86-0016
11. ChooseYES at the next popupmessage. This is an expected warningmessage.
12. Reboot the system.
13. Install RTX 2011 with Service Pack 1.
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