Institute for Organization ManagementCelebrating 90 Years of Excellence in Nonprofit Education and Networking

Welcome to Institute for Organization Management, a professional development program of theU.S. Chamber of Commerce. Since 1921, Institute has been educating thousands of association,chamber, and nonprofit professionals like you, and providing them withchallenges.

Every year hundreds of association and chamber professionals come to any of the five Institute sitessearching for education, industry credibility, and networking opportunitiesindustry's best practices and trends. Nonprofit executives are coming to Institute to find answersthrough the resources we provide and through sharing ideas with you, their peer.

Here at Institute, we're dedicated to making sure you find those answers. Wicurriculum and choice of electives to choose from, Institute provides education on all facets of runninga nonprofit organization.

From membership recruitment and retention to legal issues to budgeting and marketing, Institute'scurriculum focuses on the unique challenges facing associations and chambers today. Institute isdesigned to help you find ways to overcome any difficult situation affecting your organization.Additionally, the curriculum is tied to the CAE and CCE bodies of knowto earn credit for industry certification in one simple step.

Graduates of the four-year Institute for Organization Management program receive the IOMRecognition, signifying 96 hours of course instruction in nthe standard for association and chamber training, the IOM recognition signifies educationalachievement and indicates active participation in the nonprofit industry and their individualcommunities. Graduates use the letters "IOM" after their names in public mention, as well as inprofessional correspondence.

for Organization ManagementCelebrating 90 Years of Excellence in Nonprofit Education and Networking

Welcome to Institute for Organization Management, a professional development program of theU.S. Chamber of Commerce. Since 1921, Institute has been educating thousands of association,chamber, and nonprofit professionals like you, and providing them with practical solutions to everyday

Every year hundreds of association and chamber professionals come to any of the five Institute sitessearching for education, industry credibility, and networking opportunities—and are in pursuit of the

ry's best practices and trends. Nonprofit executives are coming to Institute to find answersthrough the resources we provide and through sharing ideas with you, their peer.

Here at Institute, we're dedicated to making sure you find those answers. With a diverse corecurriculum and choice of electives to choose from, Institute provides education on all facets of running

From membership recruitment and retention to legal issues to budgeting and marketing, Institute'slum focuses on the unique challenges facing associations and chambers today. Institute is

designed to help you find ways to overcome any difficult situation affecting your organization.Additionally, the curriculum is tied to the CAE and CCE bodies of knowledge, allowing you and your staffto earn credit for industry certification in one simple step.

year Institute for Organization Management program receive the IOMecognition, signifying 96 hours of course instruction in nonprofit management. Known nationwide as

the standard for association and chamber training, the IOM recognition signifies educationalachievement and indicates active participation in the nonprofit industry and their individual

he letters "IOM" after their names in public mention, as well as in

for Organization ManagementCelebrating 90 Years of Excellence in Nonprofit Education and Networking

Welcome to Institute for Organization Management, a professional development program of theU.S. Chamber of Commerce. Since 1921, Institute has been educating thousands of association,

practical solutions to everyday

Every year hundreds of association and chamber professionals come to any of the five Institute sitesand are in pursuit of the

ry's best practices and trends. Nonprofit executives are coming to Institute to find answers-boththrough the resources we provide and through sharing ideas with you, their peer.

th a diverse corecurriculum and choice of electives to choose from, Institute provides education on all facets of running

From membership recruitment and retention to legal issues to budgeting and marketing, Institute'slum focuses on the unique challenges facing associations and chambers today. Institute is

designed to help you find ways to overcome any difficult situation affecting your organization.ledge, allowing you and your staff

year Institute for Organization Management program receive the IOM Graduateonprofit management. Known nationwide as

the standard for association and chamber training, the IOM recognition signifies educationalachievement and indicates active participation in the nonprofit industry and their individual

he letters "IOM" after their names in public mention, as well as in

Top 10 Reasons to Attend Institute

Institute helps association, chamber,better serve their members, and build stronger communities.classroom topics, it is the "must attend" professional training, networking, and educational programfor those at all levels of their career.

1. Up-to-Date Information and Indchallenges facing associations and chambers today. Our faculty will share realskills that will have you re-invigorated and prepared to tackle your greatest challengsize.

2. Enhance your Credibility. Graduates of Institute receive the IOM recognition, signifying 96 hours ofcourse instruction in nonprofit management. The IOM recognition sends your peers the right messageits proof that you're a reputable professional that actively participates in the nonprofit industry andsurrounding communities.

3. Networking, networking, networking!each other... as well as make a friend or two.

4. Share Best Practices. Come participate in special classroom discussions on how to make yourorganization thrive in today's economy.

5. Build Strong Business Advocacy.on educating and assisting industry professionals who represent their community on local, state andnational issues.

6. ConnectIN! Created by the staff here at the U.S. Chamber, Connectnetworking site designed to help you connect with faculty, vto fellow Institute participants, and to help you learn from your peers all year round.www.GetConnectIN.com to learn more.

7. Tips, ideas, and more! Institute provides a great way for you to pick up new ideas and strategies toreignite your campaigns, communications and activities.

8. Did we mention networking? Each site features a number of social events to allow time for casualconversation and some fun.

9. Earn Credit Toward Your CAE and CCE Certification.of knowledge, allowing you to achieve all your professional goals in one easy way.

10. Five Sites to Choose From. Institute is held at five sites arocalendar and attend a session right near your own back yard

Top 10 Reasons to Attend Institute

, chamber, and other nonprofit executives build stronger organizations,nd build stronger communities. With its unprecedented line up of

classroom topics, it is the "must attend" professional training, networking, and educational programfor those at all levels of their career.

Date Information and Industry Trends! Institute's intensive coursework focuses on the uniquechallenges facing associations and chambers today. Our faculty will share real

invigorated and prepared to tackle your greatest challeng

Graduates of Institute receive the IOM recognition, signifying 96 hours ofcourse instruction in nonprofit management. The IOM recognition sends your peers the right message

ble professional that actively participates in the nonprofit industry and

Networking, networking, networking! Institute is a great opportunity to meet your peers and learn fromeach other... as well as make a friend or two.

Come participate in special classroom discussions on how to make yourorganization thrive in today's economy.

Build Strong Business Advocacy. Have a voice in issues affecting your industry. Institute's classes worksting industry professionals who represent their community on local, state and

Created by the staff here at the U.S. Chamber, ConnectIN is Institute's very own socialnetworking site designed to help you connect with faculty, volunteers, and attendees, to introduce youto fellow Institute participants, and to help you learn from your peers all year round.

to learn more.

Institute provides a great way for you to pick up new ideas and strategies toreignite your campaigns, communications and activities.

Each site features a number of social events to allow time for casual

Earn Credit Toward Your CAE and CCE Certification. Institute's curriculum is directly tied to the bodiesof knowledge, allowing you to achieve all your professional goals in one easy way.

Institute is held at five sites around the country each year. Mark yourcalendar and attend a session right near your own back yard.

Top 10 Reasons to Attend Institute

nonprofit executives build stronger organizations,With its unprecedented line up of

classroom topics, it is the "must attend" professional training, networking, and educational program

Institute's intensive coursework focuses on the uniquechallenges facing associations and chambers today. Our faculty will share real-world problem solving

invigorated and prepared to tackle your greatest challenges, no matter the

Graduates of Institute receive the IOM recognition, signifying 96 hours ofcourse instruction in nonprofit management. The IOM recognition sends your peers the right message;

ble professional that actively participates in the nonprofit industry and

Institute is a great opportunity to meet your peers and learn from

Come participate in special classroom discussions on how to make your

Have a voice in issues affecting your industry. Institute's classes worksting industry professionals who represent their community on local, state and

is Institute's very own socialolunteers, and attendees, to introduce you

to fellow Institute participants, and to help you learn from your peers all year round. Visit

Institute provides a great way for you to pick up new ideas and strategies to

Each site features a number of social events to allow time for casual

Institute's curriculum is directly tied to the bodiesof knowledge, allowing you to achieve all your professional goals in one easy way.

und the country each year. Mark your

Institute Week at a Glance

2012 Schedule

Institute Week at a Glance

Interpreting Your ItineraryInterpreting Your Itinerary

Institute’s curriculum is aligned with the knowledge requirements for CAE and CCE nonprofit industrycertifications. Each year students take six core courses and select three electives courses, one fromeach group. Our electives allow students to further their professparticular area. Upon graduation a student will have earned a total of 96 credit hours.

First Year Core CoursesC110 Financial FitnessC125 Hiring, Firing and Everything In BetweenC130 Unleash the Leader WithinC150 Speaking with ConfidenceC180 Guide to GovernanceC185 Recruit, Retain, and Reward Your Members

Third Year Core CoursesC310 Budgeting and the Bottom LineC330 Everyday EthicsC340 Strategic PlanningC341 Win-Win PartnershipsC360 Innovate or DieC380 Volunteer Management

Group One Elective CoursesE110 Revving Your Revenue StreamE120 Executive LawE126 Dealing with Challenging EmployeesE140 Building Organizational ExcellenceE142 Economic DevelopmentE161 Technology Trends and ToolsE180 Building Better Boards and Committees

Institute Curriculum

curriculum is aligned with the knowledge requirements for CAE and CCE nonprofit industrycertifications. Each year students take six core courses and select three electives courses, one fromeach group. Our electives allow students to further their professional development by focusing on aparticular area. Upon graduation a student will have earned a total of 96 credit hours.

C125 Hiring, Firing and Everything In Between

and Reward Your Members

Second Year Core CoursesC220 Is That Legal?C230 Managers Who MotivateC250 Customer Service Inside and OutC260 Marketing StrategiesC261 Events: Strategy and OperationsC270 Effective Government Affairs Programs

C310 Budgeting and the Bottom LineFourth Year Core CoursesC430 Becoming a Strategic ManagerC440 Collaborative LeadershipC441 Industry ForecastC460 Integrating a Digital StrategyC470 Advocacy and AlliancesC490 IOM and Beyond

Stream

Dealing with Challenging EmployeesE140 Building Organizational Excellence

E161 Technology Trends and ToolsBuilding Better Boards and Committees

Group Two Elective CoursesE210 Executive FinanceE211 Sponsorship SolicitationE230 Managing UpwardE240 Strong Associations for the FutureE241 Strong Chambers for the FutureE243 Developing a Competitive WorkforceE244 Using Data to Grow and Sustain Your Org.E263 Communicating

Group Three Elective CoursesE310 Dues and Don'tsE330 Learning to Let GoE331 CEO Lessons LearnedE350 The Art of Persuasion and NegotiationE360 Rethinking CommunicationsE362 Policy Development and ImplementationE380 Delivering Value

curriculum is aligned with the knowledge requirements for CAE and CCE nonprofit industrycertifications. Each year students take six core courses and select three electives courses, one from

ional development by focusing on aparticular area. Upon graduation a student will have earned a total of 96 credit hours.

Second Year Core CoursesC220 Is That Legal?C230 Managers Who MotivateC250 Customer Service Inside and OutC260 Marketing Strategies

: Strategy and OperationsC270 Effective Government Affairs Programs

Fourth Year Core CoursesC430 Becoming a Strategic ManagerC440 Collaborative LeadershipC441 Industry ForecastC460 Integrating a Digital StrategyC470 Advocacy and AlliancesC490 IOM and Beyond

Group Two Elective Coursesive Finance

E211 Sponsorship SolicitationE230 Managing UpwardE240 Strong Associations for the FutureE241 Strong Chambers for the FutureE243 Developing a Competitive WorkforceE244 Using Data to Grow and Sustain Your Org.

Communicating Through the Media

Enrollment Incentives

Institute offers five different enrollment incentives for individuals interested in enrolling in their first year at Institut

National Institute Scholarship

Who it’s For: U.S. Chamber member organizationsWhat You Do: Fill out an online application atWhat You Get: A $500 scholarship toward a firstout each year to first-year students.

Regent Scholarship

Who it’s For: EveryoneWhat You Do: Fill out an online application atWhat You Get: A partial scholarship toward enrollment. Various scholarships per site are handed outeach year to first-year students and returning attendees.

Pay It Forward: State Scholarships

Who it’s For: Members of participating state chamber of commerce executives associations andassociation executive societies.What You Do: Apply through your state chamber executive association or association executive society.What You Get: When a state chamberthe U.S. Chamber to promote Institute, members of that organization will qualify to receive a $500scholarship toward his or her first

Group Pricing

Who it’s For: U.S. Chamber member organizationsWhat You Do: Enroll more than one student from your organization.What You Get: After the first student enrolls at the regular enrollment price, each additional student willreceive a tuition rate of $995.

Friends & Family Discoun

Who it’s For: Members of the U.S. Chamber’s Association Committee of 100, Chamber of CommerceCommittee of 100, or Elite members of the U.S. Chamber.What You Do: Enroll members of your staff in their first year at Institute.What You Get: First year students are able to enroll at the discounted rate of $725.

To participate in any of the enrollment incentives or to receive more information,contact the Institute offi

Enrollment Incentives for New Students

Institute offers five different enrollment incentives for individuals interested in enrolling in their first year at Institut

National Institute Scholarship

For: U.S. Chamber member organizations.What You Do: Fill out an online application at www.uschamber.com/institute/scholarshipsWhat You Get: A $500 scholarship toward a first-year enrollment. Six scholarships per site are handed

year students.

What You Do: Fill out an online application at www.uschamber.com/institute/scholarshipsWhat You Get: A partial scholarship toward enrollment. Various scholarships per site are handed out

year students and returning attendees.

Pay It Forward: State Scholarships

For: Members of participating state chamber of commerce executives associations and

What You Do: Apply through your state chamber executive association or association executive society.What You Get: When a state chamber executive organization or professional allied society partners withthe U.S. Chamber to promote Institute, members of that organization will qualify to receive a $500

toward his or her first-year tuition.

er member organizations.What You Do: Enroll more than one student from your organization.What You Get: After the first student enrolls at the regular enrollment price, each additional student will

Friends & Family Discount

For: Members of the U.S. Chamber’s Association Committee of 100, Chamber of CommerceCommittee of 100, or Elite members of the U.S. Chamber.What You Do: Enroll members of your staff in their first year at Institute.

dents are able to enroll at the discounted rate of $725.

To participate in any of the enrollment incentives or to receive more information,contact the Institute office at 202-463-5570 or e-mail iom@uschamber.com.

for New Students

Institute offers five different enrollment incentives for individuals interested in enrolling in their first year at Institute.

www.uschamber.com/institute/scholarships.year enrollment. Six scholarships per site are handed

www.uschamber.com/institute/scholarships.What You Get: A partial scholarship toward enrollment. Various scholarships per site are handed out

For: Members of participating state chamber of commerce executives associations and

What You Do: Apply through your state chamber executive association or association executive society.executive organization or professional allied society partners with

the U.S. Chamber to promote Institute, members of that organization will qualify to receive a $500

What You Get: After the first student enrolls at the regular enrollment price, each additional student will

For: Members of the U.S. Chamber’s Association Committee of 100, Chamber of Commerce

dents are able to enroll at the discounted rate of $725.

To participate in any of the enrollment incentives or to receive more information,@uschamber.com.

Winter Institute 2012January 3–7, 2012

University of ArizonaTucson, ArizonaScholarship Deadline: October 28Early Enrollment: December 2

Midwest InstituteJune 3-7, 2012

University of WisconsinMadison, WisconsinScholarship Deadline: March 30Early Enrollment: April 30

Southeast InstituteJune 24–28, 2012

University of GeorgiaAthens, GeorgiaScholarship Deadline: March 30Early Enrollment: April 30

West InstituteJuly 8–12, 2012

Loyola Marymount UniversityLos Angeles, CaliforniaScholarship Deadline: March 30Early Enrollment: June 1

Northeast InstituteJuly 29–August 2, 2012

Villanova UniversityVillanova, PennsylvaniaScholarship Deadline: March 30Early Enrollment: June 1

Tuition and Fees

Winter Institute 2012

Scholarship Deadline: October 28Early Enrollment: December 2

March 30Early Enrollment: April 30

March 3030

Loyola Marymount University

March 30

March 30

Enrollment Fees

Early EnrollmentU.S. Chamber MemberNon-memberGrad-ElectiveMember/ Non-member

Late EnrollmentU.S. Chamber MemberNon-memberGrad-ElectiveMember/Non-member

Promotional Codes

Group Rate

Available to U.S. Chamber members only.

First attendees from organizationEach additional attendees

Friends and Family

Available to all members of the U.S. Chamber’sAssociation Committee of 100, Chamber ofCommerce Committee of 100, or Elite membersof the U.S. Chamber only.

First-year attendeesReturning attendees

Enrollment Fees

U.S. Chamber Member $1,295$1,745

member $299/499

U.S. Chamber Member $1,495$1,945

member $399/599

Promotional Codes

hamber members only.

First attendees from organization $1,295Each additional attendees $995

Available to all members of the U.S. Chamber’sAssociation Committee of 100, Chamber ofCommerce Committee of 100, or Elite members

.S. Chamber only.

year attendees $725Returning attendees $995

Attendee Testimonials

“I have been able to bring in more revenues to my chamber from the ideas that I learned at Institute. Theseideas more than paid for the cost of my tuition and my associated expenses during my four years in theprogram.”

“I earned my CAE designation more than ten years ago and wasn't sure how IOM wouldamazing experience and I know that there is always more to learn! Thanks for an invaluable experience!”

“My first year at Institute exceeded my exwonderful friendships, and at least a half a dozen great ideas for my association. The entire experience waswell worth my time and was a positive return on the financial investment my association madto attend.”

"Institute is the best kept secret in the association management world. This experience is not aboutattending a seminar to learn best practicebuilding lifelong relationships. It's like getting another M.B.A.

Heather Singleton, IOM, M.B.A., Senior Vice President of Education, Rhode Island Hospitality and Tourism Assoc

“The information that I receive at Institute helps keep me upindustry including important legal requirements, like changes to the new 990. The ideas that I take back tomy chamber from Institute more than

“The whole Institute experience, including lessons from instructors and real world advice from myclassmates, has been the most beneficial

“As a chamber executive with less than three years experience, Institute more than met my needs fordeeper understanding in delving into the world of chamber organization. The lessons learned at SoutheastInstitute will pay for tuition many times over.”

Attendee Testimonials

“I have been able to bring in more revenues to my chamber from the ideas that I learned at Institute. Thesepaid for the cost of my tuition and my associated expenses during my four years in the

Rozelle Webb, IOM, Executive Director, Liberal (KS) Chamber of Commerce

“I earned my CAE designation more than ten years ago and wasn't sure how IOM wouldamazing experience and I know that there is always more to learn! Thanks for an invaluable experience!”

Lynda J. Patterson, CAE, Executive Director, Wisconsin Society of Association Executives

“My first year at Institute exceeded my expectations. I walked away with some excellent contacts,wonderful friendships, and at least a half a dozen great ideas for my association. The entire experience waswell worth my time and was a positive return on the financial investment my association mad

Michael Smith, Director, Finance, National Telecommunication Cooperative Association

"Institute is the best kept secret in the association management world. This experience is not aboutattending a seminar to learn best practices—it's about taking a hard look at yourself as a professional andbuilding lifelong relationships. It's like getting another M.B.A.—only better."

Heather Singleton, IOM, M.B.A., Senior Vice President of Education, Rhode Island Hospitality and Tourism Assoc

“The information that I receive at Institute helps keep me up-to-date on the latest developments in ourindustry including important legal requirements, like changes to the new 990. The ideas that I take back tomy chamber from Institute more than justify the time and expense of participation.”

Lee Carr, Executive Director, Sumter County (FL) Chamber of Commerce

“The whole Institute experience, including lessons from instructors and real world advice from myclassmates, has been the most beneficial professional development event in my career.”

Allen Smith, IOM, President and CEO, Greater Greer (SC) Chamber of Commerce

“As a chamber executive with less than three years experience, Institute more than met my needs forinto the world of chamber organization. The lessons learned at Southeast

Institute will pay for tuition many times over.”Thomas Jennings, President, Barrow County (GA) Chamber of Commerce

“I have been able to bring in more revenues to my chamber from the ideas that I learned at Institute. Thesepaid for the cost of my tuition and my associated expenses during my four years in the

Rozelle Webb, IOM, Executive Director, Liberal (KS) Chamber of Commerce

“I earned my CAE designation more than ten years ago and wasn't sure how IOM would compare. It was anamazing experience and I know that there is always more to learn! Thanks for an invaluable experience!”

Lynda J. Patterson, CAE, Executive Director, Wisconsin Society of Association Executives

pectations. I walked away with some excellent contacts,wonderful friendships, and at least a half a dozen great ideas for my association. The entire experience waswell worth my time and was a positive return on the financial investment my association made to allow me

Michael Smith, Director, Finance, National Telecommunication Cooperative Association

"Institute is the best kept secret in the association management world. This experience is not aboutit's about taking a hard look at yourself as a professional and

Heather Singleton, IOM, M.B.A., Senior Vice President of Education, Rhode Island Hospitality and Tourism Association

date on the latest developments in ourindustry including important legal requirements, like changes to the new 990. The ideas that I take back to

justify the time and expense of participation.”Lee Carr, Executive Director, Sumter County (FL) Chamber of Commerce

“The whole Institute experience, including lessons from instructors and real world advice from myprofessional development event in my career.”

Allen Smith, IOM, President and CEO, Greater Greer (SC) Chamber of Commerce

“As a chamber executive with less than three years experience, Institute more than met my needs forinto the world of chamber organization. The lessons learned at Southeast

Thomas Jennings, President, Barrow County (GA) Chamber of Commerce