Instructors: George Crowl, Master of Commissioner Science

Instructors: George Crowl,

Master of Master of CommissionerCommissioner

ScienceScience

IntroductionsIntroductions

NameName Commissioner jobCommissioner job Scouting experienceScouting experience

Overview (1)Overview (1)

MCS 301 — No-Lapse / No-Drop CommitmentMCS 301 — No-Lapse / No-Drop Commitment MCS 302 — Unit FinanceMCS 302 — Unit Finance MCS 303 — Commissioner Lifesaving IMCS 303 — Commissioner Lifesaving I MCS 304 — Commissioner Lifesaving IIMCS 304 — Commissioner Lifesaving II MCS 306 — Counseling SkillsMCS 306 — Counseling Skills MCS 307 — Webelos-to-Scout TransitionMCS 307 — Webelos-to-Scout Transition MCS 308 — Venturing and the CommissionerMCS 308 — Venturing and the Commissioner

Overview (2)Overview (2)

MCS 401 — Just for ADCsMCS 401 — Just for ADCs MCS 402 — Recruiting New CommissionersMCS 402 — Recruiting New Commissioners MCS 403 — Orienting and Training Commissioners MCS 403 — Orienting and Training Commissioners MCS 404 — Advanced Roundtable LeadershipMCS 404 — Advanced Roundtable Leadership MCS 405 — Service in Low-Income Urban AreasMCS 405 — Service in Low-Income Urban Areas MCS 406 — Service in Remote Rural AreasMCS 406 — Service in Remote Rural Areas MCS 407 — How to Remove a VolunteerMCS 407 — How to Remove a Volunteer MCS 408 — Commissioner’s Top 10 List MCS 408 — Commissioner’s Top 10 List

MCS 301MCS 301

No-Lapse / No-DropNo-Lapse / No-DropCommitmentCommitmentInstructor: George Crowl

IntroductionIntroduction

Discuss:Discuss: Why make a no-lapse / no-drop Why make a no-lapse / no-drop

commitment?commitment? Why is continuity of unit tenure important?Why is continuity of unit tenure important? What do you think constitutes a no-lapse / What do you think constitutes a no-lapse /

no-drop commitment?no-drop commitment?

Why Units Why Units LapseLapseand How to Prevent It (1)and How to Prevent It (1)

Charter renewal process was started too late Charter renewal process was started too late (less than 90 days before charter expiration)(less than 90 days before charter expiration)

Commissioner left all the steps of charter Commissioner left all the steps of charter renewal up to the unitrenewal up to the unit

Unit held up the renewal papers for a missing Unit held up the renewal papers for a missing signaturesignature

Commissioner failed to get involved (or get Commissioner failed to get involved (or get others in the district involved) to help solve a others in the district involved) to help solve a major unit problem until charter renewal timemajor unit problem until charter renewal time

Why Units Why Units LapseLapseand How to Prevent It (2)and How to Prevent It (2)

Commissioner assumed unit people would Commissioner assumed unit people would turn in the renewal formsturn in the renewal forms

District/council tried to use charter renewal District/council tried to use charter renewal time to get the unit to do a lot of other things time to get the unit to do a lot of other things than simply getting reregisteredthan simply getting reregistered

Someone in the unit “sat on” the formsSomeone in the unit “sat on” the forms Unit had not collected all registration feesUnit had not collected all registration fees You name othersYou name others

Why Units Why Units DropDropand How to Prevent Itand How to Prevent It

List 6-8 of the gravest unit problems leading List 6-8 of the gravest unit problems leading to a dropped unitto a dropped unit

Divide into small teams, one team / problemDivide into small teams, one team / problem Teams outline how to solve the problemTeams outline how to solve the problem Teams report to the larger groupTeams report to the larger group

Unit Problem-SolvingUnit Problem-Solving

Review the video segmentReview the video segment Discuss possible solutionsDiscuss possible solutions Review the video solutionReview the video solution

CommitmentCommitment

How can a commissioner staff develop a How can a commissioner staff develop a strong no-lapse / no-drop commitment?strong no-lapse / no-drop commitment?

What are some of the motivational ideas to What are some of the motivational ideas to make that succeed?make that succeed?

Questions?Questions?

Comments!Comments!

MCS 302MCS 302

UnitUnitFinanceFinance

Instructor: George Crowl

Reviewing ResourcesReviewing Resources

Scoutmaster HandbookScoutmaster Handbook Cub Scout Leader BookCub Scout Leader Book Venturing Leader ManualVenturing Leader Manual Best Methods for District Volunteers Serving Best Methods for District Volunteers Serving

Rural Communities Rural Communities andand Best Methods for Best Methods for District Volunteers Serving Low-Income Urban District Volunteers Serving Low-Income Urban CommunitiesCommunities

Who Pays for Scouting?Who Pays for Scouting?

YouthYouth UnitUnit Chartered organizationChartered organization Local councilLocal council National CouncilNational Council

Unit Budget PlanUnit Budget Plan

Purpose and objectivesPurpose and objectives Review sample budget plans for a pack, troop Review sample budget plans for a pack, troop

and a crewand a crew Discuss the commissioner’s role in helping Discuss the commissioner’s role in helping

units establish a budget plan that meets units establish a budget plan that meets Scouting’s purposes (teaches thrift)Scouting’s purposes (teaches thrift)

Covers unit expenses including Covers unit expenses including Boys’ LifeBoys’ Life magazinemagazine

Accident insuranceAccident insurance

Unit Money-Earning ProjectsUnit Money-Earning Projects

Application form:Application form: Why approval is necessaryWhy approval is necessary Ten guides to money-earning projectsTen guides to money-earning projects Wearing of uniformWearing of uniform CommercialismCommercialism

Acceptable unit money-earning projects?Acceptable unit money-earning projects?

Local Council FinancesLocal Council Finances

SME / FOS fact sheetSME / FOS fact sheet Need for unit SME / FOSNeed for unit SME / FOS Methods of communicating SME / FOS story Methods of communicating SME / FOS story

to unitsto units United Way / other supportUnited Way / other support

National CouncilNational Council

Registration fees, other income sourcesRegistration fees, other income sources Supply Division profitsSupply Division profits Local council benefits received from BSALocal council benefits received from BSA

Units with Special $ NeedsUnits with Special $ Needs

““Best Methods”Best Methods”

UniformsUniforms Summer campSummer camp EquipmentEquipment Registration feesRegistration fees


Comments!Comments!

MCS 303MCS 303

CommissionerCommissionerLifesaving ILifesaving I


What isWhat isCommissioner Lifesaving?Commissioner Lifesaving?

Scouting paramedicScouting paramedic Urgent casesUrgent cases

Loss of adult leadershipLoss of adult leadership No unit programNo unit program Conflict among leaders and/or institutionConflict among leaders and/or institution

Dead unitsDead units

Watch the Vital SignsWatch the Vital Signs

What are the good signs?What are the good signs? What are the bad signs? What are the bad signs?

What is life-threatening?What is life-threatening?

Go Into Action FastGo Into Action Fast

Don’t waitDon’t wait Consult ADC or DCConsult ADC or DC Ask six basic questionsAsk six basic questions Be enthusiastic. Care.Be enthusiastic. Care. Apply “first aid”Apply “first aid” Apply “second aid”Apply “second aid” Generate teamworkGenerate teamwork Replacing a leader is delicateReplacing a leader is delicate

Continue Normal CareContinue Normal Care

Don’t stop routine careDon’t stop routine care Use the crisis to resolve Use the crisis to resolve

other problems. You have other problems. You have their attention!their attention!

Use Use Commissioner HelpsCommissioner Helps for Packs, Troops and Crews for Packs, Troops and Crews


Comments!Comments!

MCS 304MCS 304

CommissionerCommissionerLifesaving IILifesaving IIInstructor: George Crowl

Typical Hurry CasesTypical Hurry Cases

Problem solving sessionProblem solving session ResourcesResources

Commissioner FieldbookCommissioner Fieldbook Helps for Packs, Troops and CrewsHelps for Packs, Troops and Crews

Unit Not MeetingUnit Not Meeting

(“stopped breathing”)(“stopped breathing”)

Unit with No LeaderUnit with No Leader

(“no heartbeat”)(“no heartbeat”)

Unit with No CommitteeUnit with No Committee

(“choking”)(“choking”)

Unit with No New MembersUnit with No New Members

(“severe bleeding”)(“severe bleeding”)

Unit Conflict with theUnit Conflict with theChartered OrganizationChartered Organization

(“poisoning”)(“poisoning”)

New Unit LeaderNew Unit Leader

Lacks orientation or training (“blue baby”)Lacks orientation or training (“blue baby”)

Unit with Weak LeadershipUnit with Weak Leadership

(comatose)(comatose)


Comments!Comments!

MCS 306MCS 306

CounselingCounselingSkillsSkills



Strengthening a unit = strengthening leadershipStrengthening a unit = strengthening leadership Any leader may benefit from counseling at a Any leader may benefit from counseling at a

given timegiven time

What is Counseling?What is Counseling?

Listen / react to help others solve their own Listen / react to help others solve their own problemsproblems

Help others arrive at the right answerHelp others arrive at the right answer Counsel when:Counsel when:

Someone needs encouragementSomeone needs encouragement Help solve a problemHelp solve a problem Interpret factsInterpret facts Resolve indecision or confusionResolve indecision or confusion

Elements ofElements ofGood Counseling (1)Good Counseling (1)

Time, place, atmosphereTime, place, atmosphere ListenListen UnderstandUnderstand Really hearReally hear No (or little) adviceNo (or little) advice SummarizeSummarize Provide dataProvide data

Elements ofElements ofGood Counseling (2)Good Counseling (2)

Encourage several solutionsEncourage several solutions Reflect feelingsReflect feelings Use positive body languageUse positive body language Know your own biasesKnow your own biases Avoid making judgmentsAvoid making judgments Avoid angerAvoid anger

Making SuggestionsMaking Suggestions

Use a questionUse a question Often more acceptedOften more accepted

Question should relate to what speaker is Question should relate to what speaker is sayingsaying


What are some good questions?What are some good questions? Unit leader says he is not getting real help Unit leader says he is not getting real help

from the unit committeefrom the unit committee Cubmaster says that none of the men in the Cubmaster says that none of the men in the

pack will respect her leadershippack will respect her leadership Pastor bemoans the fact that the church board Pastor bemoans the fact that the church board

doesn’t understand why the troop that meets doesn’t understand why the troop that meets in the church does the things it doesin the church does the things it does

A crew advisor says the crew officers don’t A crew advisor says the crew officers don’t take any initiative in running the crewtake any initiative in running the crew

Role-PlayingRole-Playing

Divide into teams of threeDivide into teams of three One counseleeOne counselee One counselorOne counselor One observer / evaluatorOne observer / evaluator

Discuss a real problem (4 minutes)Discuss a real problem (4 minutes) Evaluate the Evaluate the counselingcounseling (2 minutes) (2 minutes) Switch rolesSwitch roles


Comments!Comments!

MCS 307MCS 307

Webelos-to-ScoutWebelos-to-ScoutTransitionTransition



Commissioner task — ensure every Webelos Commissioner task — ensure every Webelos Scout becomes a Boy ScoutScout becomes a Boy Scout

Some need no helpSome need no help Many need help and encouragementMany need help and encouragement Boys need to know they are wantedBoys need to know they are wanted Webelos-to-Scout TransitionWebelos-to-Scout Transition

Pack / Troop RelationshipPack / Troop Relationship

Key — Webelos den and Scout troopKey — Webelos den and Scout troop Start at beginning of fifth grade year.Start at beginning of fifth grade year.

Every den linked to a troop.Every den linked to a troop. Webelos become familiar with boys and Webelos become familiar with boys and

leaders of the troopleaders of the troop Commissioners match those without linksCommissioners match those without links

Joint ActivitiesJoint Activities

Den Chiefs, outdoor assistanceDen Chiefs, outdoor assistance Joint campouts / activities Joint campouts / activities

(relationships)(relationships) Get acquainted (familiar territory)Get acquainted (familiar territory) Commissioners facilitateCommissioners facilitate

Early Spring GraduationEarly Spring Graduation

Recommended early springRecommended early spring Blue and Gold?Blue and Gold?

Gets them ready for Scout Gets them ready for Scout campcamp

May become Boy Scouts May become Boy Scouts when Arrow of Light Award when Arrow of Light Award is earnedis earned

From From DenDen to to PatrolPatrol

Webelos den = new Scout patrolWebelos den = new Scout patrol Mutual support of boys makes smooth Mutual support of boys makes smooth

transitiontransition

Webelos TrackingWebelos Tracking

Commissioners track eachCommissioners track each55thth-grade boy-grade boy

Follow up with each boy until Follow up with each boy until enrolled in troopenrolled in troop Application turned inApplication turned in Has troop meeting / activity informationHas troop meeting / activity information

Packs and troops coordinate charter renewal Packs and troops coordinate charter renewal where appropriatewhere appropriate

Webelos Den ChiefWebelos Den Chief

Webelos Den ChiefWebelos Den Chief Active Scout, Scoutmaster selectedActive Scout, Scoutmaster selected Program assistant to Webelos Den LeaderProgram assistant to Webelos Den Leader Skilled in ceremonies, games, skills, etc.Skilled in ceremonies, games, skills, etc.

His example may be the single most important His example may be the single most important influence in boys joining the troopinfluence in boys joining the troop

SummarySummary

Commissioner provides:Commissioner provides: Program support to pack and troopProgram support to pack and troop Help establish working relationshipsHelp establish working relationships Encourages joint activitiesEncourages joint activities Promotes district / council Promotes district / council

transition activitiestransition activities Tracks boysTracks boys


Comments!Comments!

MCS 308MCS 308

Venturing andVenturing andthe Commissionerthe Commissioner


Commitment to Commitment to VenturingVenturing

Basic BSA programBasic BSA program Helps young adultsHelps young adults

Overcome nagging self-doubtsOvercome nagging self-doubts Lose feelings of extreme isolationLose feelings of extreme isolation Reach for independenceReach for independence Resolve questions of moral valuesResolve questions of moral values

Venturing worksVenturing works IdealsIdeals Youth plan own programYouth plan own program Receive recognition for their workReceive recognition for their work

Support Support Venturing ProgramVenturing Program

Insure youth runInsure youth run Encourage balanced programEncourage balanced program Facilitate communicationsFacilitate communications Help participation in council activitiesHelp participation in council activities Help renew charter on timeHelp renew charter on time Take Advisor to Venturing Specific TrainingTake Advisor to Venturing Specific Training Read Read Venturing Leader ManualVenturing Leader Manual

Commissioner Helps (1)Commissioner Helps (1)





Comments!Comments!

MCS 309MCS 309Good CommissionersGood Commissioners

Need BothNeed BothHead and HeartHead and Heart


Service — A HallmarkService — A Hallmarkfor Commissionersfor Commissioners

Hallmark — official stamp on gold or silver Hallmark — official stamp on gold or silver articles attesting to their purityarticles attesting to their purity

Service is the hallmark of commissioners Service is the hallmark of commissioners which attests to the purity of Scoutingwhich attests to the purity of Scouting

Service Ideas (1)Service Ideas (1)

Unit service must be Unit service must be unit orientedunit oriented Be a good listenerBe a good listener Commissioner’s attitude drives the Commissioner’s attitude drives the perception perception

of unit adultsof unit adults of unit serviceof unit service Caring is a habitCaring is a habit Good unit service means Good unit service means exceeding leaders’ exceeding leaders’

expectationsexpectations Commissioners takeCommissioners take ownership of service ownership of service

responsibilityresponsibility

Service Ideas (2)Service Ideas (2)

Unit service is an Unit service is an interpersonal interpersonal event. Many event. Many people today strive for people today strive for high-touchhigh-touch, not hi-tech., not hi-tech.

Commissioners Commissioners must be availablemust be available to unit people to unit people Service providers Service providers know and use their resourcesknow and use their resources Commissioners are Commissioners are problem solversproblem solvers Commissioners Commissioners appreciate good humorappreciate good humor Commissioners Commissioners provide feedback to the councilprovide feedback to the council

Ten CommandmentsTen Commandmentsof Unit Serviceof Unit Service

A unit leader is the most A unit leader is the most important person in Scoutingimportant person in Scouting

Unit leaders are not dependent Unit leaders are not dependent on us; we are dependent on themon us; we are dependent on them

Units are not interruptions of our Units are not interruptions of our work; they are the purpose of itwork; they are the purpose of it

Unit adults do us a favor when Unit adults do us a favor when they callthey call

A unit Scouter is central to our A unit Scouter is central to our team—not an outsiderteam—not an outsider

Unit leaders are not cold statistics; Unit leaders are not cold statistics; they are human being with feelings they are human being with feelings and emotions like our ownand emotions like our own

A unit leader is not someone to A unit leader is not someone to argue or match wits withargue or match wits with

Unit adults bring us their needs; it is Unit adults bring us their needs; it is our job to help meet those needs.our job to help meet those needs.

Unit folk are deserving of the most Unit folk are deserving of the most courteous treatment we can givecourteous treatment we can give

A unit is the lifeblood of this and A unit is the lifeblood of this and every other councilevery other council

A ParableA Parable

Everything I Need to KnowEverything I Need to KnowI Learned from NoahI Learned from Noah

Don’t miss the boatDon’t miss the boat Don’t forget we’re all in the Don’t forget we’re all in the

same boatsame boat Plan ahead. It wasn’t Plan ahead. It wasn’t

raining when Noah built the raining when Noah built the ark.ark.

Stay fit. When you are 600 Stay fit. When you are 600 years old, someone might years old, someone might ask you to do something ask you to do something really bigreally big

Don’t listen to critics; just Don’t listen to critics; just get on with what has to be get on with what has to be donedone

Build your future on high Build your future on high groundground

Two heads are better than Two heads are better than oneone

Speed isn’t always an Speed isn’t always an advantage; the snails were advantage; the snails were on board with the cheetahson board with the cheetahs

When you’re stressed, float When you’re stressed, float awhileawhile

Remember that wood-Remember that wood-peckers inside are a larger peckers inside are a larger threat than the storm threat than the storm outsideoutside

Words of WisdomWords of Wisdom


Comments!Comments!

MCS 401MCS 401

Just forJust forADCsADCs



ADCs carry the visionADCs carry the vision District commissioners can’t directly District commissioners can’t directly

supervise all commissionerssupervise all commissioners ADCs are responsible for a share of unitsADCs are responsible for a share of units Front-line supervisorsFront-line supervisors

ADC ResponsibilitiesADC Responsibilities

Assigned share of units (15 units = 1 ADC).Assigned share of units (15 units = 1 ADC).ADC supervises five unit commissionersADC supervises five unit commissioners

May be geographicMay be geographic Recruit UCsRecruit UCs Coach / train UCsCoach / train UCs Maintain regular contact with UCsMaintain regular contact with UCs Serve units with no commissionerServe units with no commissioner Help UCs evaluate and improveHelp UCs evaluate and improve

Good ADCs HaveGood ADCs HaveGood People SkillsGood People Skills

Recruit the right peopleRecruit the right people Clear instructions, specific ideasClear instructions, specific ideas ListenListen Don’t play favoritesDon’t play favorites Coach UCs in real problem-solving situationsCoach UCs in real problem-solving situations Treat everyone with dignityTreat everyone with dignity Praise oftenPraise often Don’t take over, help them be successfulDon’t take over, help them be successful

ADC Work SessionsADC Work Sessions

Planned and evaluated during monthly district Planned and evaluated during monthly district commissioner meetingcommissioner meeting

ADCs are effective through personal coachingADCs are effective through personal coaching

EvaluationEvaluation

How is commissioner work measured?How is commissioner work measured? Units have effective unit leaders?Units have effective unit leaders? Boys involved in good program?Boys involved in good program? Active unit committees?Active unit committees? Chartered organization relationships?Chartered organization relationships? Reregister on time?Reregister on time? Membership increase?Membership increase? Happy to see me come?Happy to see me come? Active in district events?Active in district events? Quality Unit?Quality Unit?

CommissionerCommissionerSelf-Evaluation (1)Self-Evaluation (1)

CommissionerCommissionerSelf-Evaluation (2)Self-Evaluation (2)

Open ForumOpen Forum

3 x 5 cards with questions3 x 5 cards with questions We will look for answers togetherWe will look for answers together


Comments!Comments!

MCS 402MCS 402

Recruiting NewRecruiting NewCommissionersCommissioners


Fielding a Complete TeamFielding a Complete Team

Complete team = quality program, Complete team = quality program, membership growthmembership growth

Avoid overloading, burnoutAvoid overloading, burnout Three units = one unit commissioner Three units = one unit commissioner (3:1)(3:1) Five UCs = one ADC Five UCs = one ADC (5:1)(5:1) Plus adequate Roundtable commissioners Plus adequate Roundtable commissioners

and staffand staff

Group RecruitingGroup Recruiting

Plan in advancePlan in advance

Leadership conferenceLeadership conference Invite community members to meetingInvite community members to meeting

Single company or organizationSingle company or organization CEO invites employees / membersCEO invites employees / members

Highlights of District OperationsHighlights of District Operationsfor the 21for the 21stst Century: Part 2 — Century: Part 2 — Recruiting District VolunteersRecruiting District Volunteers

Where do You Find Them?Where do You Find Them?

Index card list (Excel list)Index card list (Excel list) NameName OccupationOccupation HobbiesHobbies ChildrenChildren Volunteer experienceVolunteer experience MembershipsMemberships InterestsInterests Right recruiterRight recruiter

Sources (1)Sources (1)

Friends, associates, business contactsFriends, associates, business contacts Chamber of commerce listingsChamber of commerce listings Service clubsService clubs Business, professional and service peopleBusiness, professional and service people NESA membersNESA members Boy applications (parents w/Scouting service)Boy applications (parents w/Scouting service) Former successful ScoutersFormer successful Scouters

Sources (2)Sources (2)

FOS / SME donorsFOS / SME donors Neighborhood association leadersNeighborhood association leaders Past unit and district rostersPast unit and district rosters Current Scouters Current Scouters (don’t steal unit leaders!)(don’t steal unit leaders!) Overage Jaycee membersOverage Jaycee members Managers — for employees of the right kindManagers — for employees of the right kind Other sources?Other sources?

Recruiting ToolRecruiting Tool

Highlights for Unit Commissioners . . . Highlights for Unit Commissioners . . . An OverviewAn Overview Quick readQuick read Fast Start informationFast Start information

Recruiting YoungerRecruiting YoungerCommissionersCommissioners

Don’t rely on veteran Scouters.Don’t rely on veteran Scouters.Go to sources of younger adultsGo to sources of younger adults

Younger people may be time-consciousYounger people may be time-conscious Be specific and focused Be specific and focused

about what you ask them to doabout what you ask them to do Have them do Have them do unit serviceunit service, ,

don’t diffuse their effortdon’t diffuse their effort


Comments!Comments!

MCS 403

Orienting and Training Commissioners



Orientation video 48 hoursOrientation video 48 hours Personal coaching / orientation 2 weeksPersonal coaching / orientation 2 weeks Commissioner basic training 2 monthsCommissioner basic training 2 months Arrowhead Honor 1 yearArrowhead Honor 1 year Commissioner’s Key 3 yearsCommissioner’s Key 3 years Continuing education ea mo / yrContinuing education ea mo / yr

Three Approaches toThree Approaches toTraining CommissionersTraining Commissioners

Group trainingGroup training Most common, most effectiveMost common, most effective Fun, fellowship, spiritFun, fellowship, spirit

Personal coachingPersonal coaching 1:1 or small group1:1 or small group

Self-studySelf-study Least desirable (only if group training or personal Least desirable (only if group training or personal

coaching not available)coaching not available) Reading, but include instructor contactReading, but include instructor contact

OrientationOrientation

View orientation video, View orientation video, The Unit Commissioner‘s The Unit Commissioner‘s Orientation: Helping Units SucceedOrientation: Helping Units Succeed

ADC (or DC / DE) conduct orientationADC (or DC / DE) conduct orientation Short, bite-sizeShort, bite-size Commissioner Fieldbook,Commissioner Fieldbook, pp. 4-9, then more pp. 4-9, then more

Orientation projects, page 8Orientation projects, page 8

Orientation ProjectsOrientation Projects

Basic TrainingBasic Training

Basic training within 60 daysBasic training within 60 days SHAC schedules training every monthSHAC schedules training every month Visit a unit before training, then afterVisit a unit before training, then after

TRAINED strip TRAINED strip Commissioner Basic Training ManualCommissioner Basic Training Manual One-day course (SHAC)One-day course (SHAC)

Three evenings, intervening unit visitsThree evenings, intervening unit visits

Arrowhead HonorArrowhead Honor

Unique to commissioner staffUnique to commissioner staff Competence. Completion of OJT.Competence. Completion of OJT.

Complete within a year of being recruitedComplete within a year of being recruited Different requirements for:Different requirements for:

Unit CommissionersUnit Commissioners District Commissioner / ADCDistrict Commissioner / ADC Roundtable CommissionersRoundtable Commissioners Roundtable staffRoundtable staff

UC ProjectsUC Projects

Scouter’s KeyScouter’s Key

Commissioner’s KeyCommissioner’s Key Requires earning the Arrowhead HonorRequires earning the Arrowhead Honor Requires three years tenure (out of five)Requires three years tenure (out of five) Four Keys: UC, RTC, DC/ADC, CouncilFour Keys: UC, RTC, DC/ADC, Council

Scouter’s Training AwardScouter’s Training Award Roundtable staffRoundtable staff Arrowhead HonorArrowhead Honor Two years tenureTwo years tenure

Unit Commissioner KeyUnit Commissioner Key

Distinguished CommissionerDistinguished Commissioner

Complete training and Commissioner’s KeyComplete training and Commissioner’s Key Five years consecutive serviceFive years consecutive service Recharter 90%+ of units served for last two yearsRecharter 90%+ of units served for last two years Quality Unit Award for 50%+ of units served for last two Quality Unit Award for 50%+ of units served for last two

consecutive yearsconsecutive years *RTC provide minimum 9 RTs for two years*RTC provide minimum 9 RTs for two years Awards: plaque and bolo tieAwards: plaque and bolo tie

Bronze - Unit CommissionerBronze - Unit Commissioner Gold - District Commissioner / ADC / RoundtableGold - District Commissioner / ADC / Roundtable Silver - Council levelSilver - Council level

Continuing EducationContinuing Educationfor Commissionersfor Commissioners

MonthlyMonthly At each commissioner meetingAt each commissioner meeting 5-15 minutes long5-15 minutes long Topical (annual commissioner service plan)Topical (annual commissioner service plan) List in List in Commissioner Admin of Unit ServiceCommissioner Admin of Unit Service

AnnuallyAnnually College of Commissioner ScienceCollege of Commissioner Science Outlines available for many different classesOutlines available for many different classes

Classroom Techniques (1)Classroom Techniques (1)

Posted session objectivesPosted session objectives Well-chosenWell-chosen humor humor Role playingRole playing Case studies and other problem-solvingCase studies and other problem-solving Audiovisuals (photos, videotapes, slides, audio Audiovisuals (photos, videotapes, slides, audio

cassettes, overheads) that make the pointcassettes, overheads) that make the point Skits and ice breakersSkits and ice breakers Games and simulationsGames and simulations


Trainees list questions and concernsTrainees list questions and concerns Handouts (only at beginning or end)Handouts (only at beginning or end) Trainees develop personal action plansTrainees develop personal action plans Small-group discussionSmall-group discussion Flip charts (prepared, or only sketched)Flip charts (prepared, or only sketched) Review resource materialReview resource material Charts, scrolls, posters, models, and samplesCharts, scrolls, posters, models, and samples Show and do: demonstration and practiceShow and do: demonstration and practice


Panel discussionPanel discussion Props and attention-gettersProps and attention-getters BrainstormingBrainstorming Trainee presentationsTrainee presentations ContestsContests Relate to life and environmentRelate to life and environment Chalkboard, flannel board, exhibit, BBChalkboard, flannel board, exhibit, BB Quiz followed by discussionQuiz followed by discussion ExperimentsExperiments

Ten Keys to a Good Ten Keys to a Good Presentation (1)Presentation (1)

Be preparedBe prepared Handle questions properlyHandle questions properly Don’t apologize for yourselfDon’t apologize for yourself Be familiar with your topicBe familiar with your topic Use audiovisuals professionallyUse audiovisuals professionally

Ten Keys to a Good Ten Keys to a Good Presentation (2)Presentation (2)

Stick to the scheduleStick to the schedule Involve the participantsInvolve the participants Establish personal rapportEstablish personal rapport Don’t appear disorganizedDon’t appear disorganized Start off quickly to establish an imageStart off quickly to establish an image

SummarySummary

Orientation video 48 hoursOrientation video 48 hours Personal coaching / orientation 2 weeksPersonal coaching / orientation 2 weeks Commissioner basic training 2 monthsCommissioner basic training 2 months Arrowhead Honor 1 yearArrowhead Honor 1 year Commissioner’s Key 3 yearsCommissioner’s Key 3 years Continuing education ea mo / yrContinuing education ea mo / yr


Comments!Comments!

MCS 404MCS 404AdvancedAdvanced

RoundtableRoundtableLeadershipLeadership


Steps inSteps in Successful Recruiting Successful Recruiting

Determine what volunteer positions are Determine what volunteer positions are neededneeded

Determine the best prospects for the jobDetermine the best prospects for the job Research the prospect at the top of your listResearch the prospect at the top of your list Make an appointmentMake an appointment Make the saleMake the sale Ask for a commitmentAsk for a commitment Have a fall-back position in mindHave a fall-back position in mind Follow upFollow up

VideoVideo

Highlights of District Operations Highlights of District Operations for the 21for the 21stst Century: Part 2 — Century: Part 2 — Recruiting District VolunteersRecruiting District Volunteers

Sources of ProspectsSources of Prospects

Current ScoutersCurrent Scouters Former ScoutersFormer Scouters Former ScoutsFormer Scouts Regulars at roundtableRegulars at roundtable OA membersOA members Pow Wow leadersPow Wow leaders

Day camp staffDay camp staff Staff recommendationsStaff recommendations DE recommendationsDE recommendations DC recommendationsDC recommendations Merit badge counselorsMerit badge counselors Former Wood Badge Former Wood Badge

staffstaff

Roundtable EvaluationRoundtable Evaluation

First step to next roundtableFirst step to next roundtable Do right things againDo right things again Fix the wrong thingsFix the wrong things

EvaluationsEvaluations Mostly staffMostly staff Sometimes participantsSometimes participants

Immediately after roundtableImmediately after roundtable Knowledge is sharpest thenKnowledge is sharpest then

Evaluation ConsiderationsEvaluation Considerations

You ask because you want to know!You ask because you want to know! Don’t rationalizeDon’t rationalize Use answers to make changesUse answers to make changes Listen, give them what they wantListen, give them what they want Was content complete, but brief?Was content complete, but brief? How well was it executed?How well was it executed? How were the people relationships?How were the people relationships? Were participants thoroughly involved?Were participants thoroughly involved? Part of program inspirational?Part of program inspirational? Everyone have fun?Everyone have fun?

Roundtable FinanceRoundtable Finance

Large budget not neededLarge budget not needed Possible expensesPossible expenses Donated materialsDonated materials Free meeting placeFree meeting place Refreshment kittyRefreshment kitty Council budget?Council budget? Districts do not have accountsDistricts do not have accounts

Fine PointsFine Points

Be prepared — have a backupBe prepared — have a backup Enough materialEnough material Be flexibleBe flexible Attendance is unpredictableAttendance is unpredictable

Start and end Start and end on timeon time All the players have an agenda All the players have an agenda District executive gets an agenda copyDistrict executive gets an agenda copy

Support Your Staff (1)Support Your Staff (1)

Supportive climate motivates peopleSupportive climate motivates people Call to see if you can helpCall to see if you can help Show confidence in individuals and the wholeShow confidence in individuals and the whole Tell them you know they will do their bestTell them you know they will do their best Make assignments to fit capabilitiesMake assignments to fit capabilities Realize how much participants depend on themRealize how much participants depend on them Two most important words: Two most important words: Thank youThank you

Support Your Staff (2)Support Your Staff (2)

Five most important words: Five most important words: You did a good jobYou did a good job Open communication is importantOpen communication is important Know their likes and dislikesKnow their likes and dislikes They must be able to say “I like that” or “I don’t They must be able to say “I like that” or “I don’t

like that”like that” Must know what is expected of themMust know what is expected of them Set the exampleSet the example

Case Studies (1)Case Studies (1)

A Scouter volunteered to bake a decorative A Scouter volunteered to bake a decorative cake for a special-event roundtable. The cake for a special-event roundtable. The following week, this Scouter presents you following week, this Scouter presents you with a $30 bill for the cake. Who pays the bill?with a $30 bill for the cake. Who pays the bill?


You just received a call from one of your You just received a call from one of your roundtable staff members who told you that roundtable staff members who told you that the building you normally use will be the building you normally use will be undergoing renovation for the next three undergoing renovation for the next three months and cannot be used. Your next months and cannot be used. Your next roundtable is two weeks away. What now?roundtable is two weeks away. What now?


A guest speaker just used 20 minutes beyond A guest speaker just used 20 minutes beyond his scheduled 10 minutes on the roundtable his scheduled 10 minutes on the roundtable plan. It is now only 20 minutes before the plan. It is now only 20 minutes before the scheduled closing ceremony. Yet, you still scheduled closing ceremony. Yet, you still have 40 to 50 minutes of material to present. have 40 to 50 minutes of material to present. You need a plan—quick!You need a plan—quick!


You and your roundtable staff have been You and your roundtable staff have been preparing a 30- to 35-page roundtable guide to preparing a 30- to 35-page roundtable guide to hand out each month. A local business has hand out each month. A local business has been printing 60 to 70 copies a month, free. been printing 60 to 70 copies a month, free. Now, however, they will need to charge for the Now, however, they will need to charge for the service. What are your options?service. What are your options?


Comments!Comments!

MCS 405MCS 405Effective Unit ServiceEffective Unit Service

in Low-Incomein Low-IncomeUrban CommunitiesUrban Communities



Definition:Definition: urban communities urban communities Poverty a prevailing influencePoverty a prevailing influence Refinement & flexibility for volunteersRefinement & flexibility for volunteers

B-P said, B-P said, ”Our aim is to give equal chances to ”Our aim is to give equal chances to all and to give the most help to the least all and to give the most help to the least fortunate.”fortunate.”

Success StoriesSuccess Stories

Share “Bottom Line” success stories from Share “Bottom Line” success stories from Best MethodsBest Methods

Benefits of ScoutingBenefits of Scouting

Another caring adultAnother caring adult Improve adults’ abilitiesImprove adults’ abilities Can help unite divided neighborhoodsCan help unite divided neighborhoods Self-worth for adults, self-esteem for kidsSelf-worth for adults, self-esteem for kids Program develops good citizenshipProgram develops good citizenship Uniform and program put child equal to youth Uniform and program put child equal to youth

everywhereeverywhere Expands urban child’s horizonsExpands urban child’s horizons

Recruiting Adults (1)Recruiting Adults (1)

Traditional approachTraditional approach 1. DE meets IH, IH appoints task force1. DE meets IH, IH appoints task force 2. Task force develops prospect list2. Task force develops prospect list 3. Appointment with top prospect3. Appointment with top prospect 4. Team calls on prospect4. Team calls on prospect 5. Application approved, leader welcomed5. Application approved, leader welcomed 6. New leader trained6. New leader trained


Other methods are needed tooOther methods are needed too Identify neighborhood opinion leadersIdentify neighborhood opinion leaders Go door-to-doorGo door-to-door Visit classrooms w / invitationsVisit classrooms w / invitations Get acquainted with Scouting nightGet acquainted with Scouting night Get kids to select and recruit a leaderGet kids to select and recruit a leader Opinion leader host a gatheringOpinion leader host a gathering


MoreMore Urban emphasis luncheon Urban emphasis luncheon Mini Scouting-in-action showMini Scouting-in-action show Use old unit rostersUse old unit rosters Recruit former inner-city Recruit former inner-city

residentsresidents Use chartered organizationUse chartered organization

employees employees Meeting of unit parentsMeeting of unit parents

What other ideas do you have?What other ideas do you have?

VideoVideo

Recruiting Urban Adult Leaders,Recruiting Urban Adult Leaders, AV-07V012 AV-07V012

More IdeasMore Ideas

““Recruiting attitude”Recruiting attitude” Be spontaneousBe spontaneous Provide confidenceProvide confidence Fit a lifestyleFit a lifestyle Show what other new Show what other new

people have donepeople have done Recruit in personRecruit in person Communicate your Communicate your

commitmentcommitment Learn about prospectLearn about prospect

Be open and honestBe open and honest Ask people to “help Ask people to “help

out”out” Be credibleBe credible Don’t stereotypeDon’t stereotype Start with simple tasksStart with simple tasks Use insiders & Use insiders &

outsidersoutsiders You have to ask peopleYou have to ask people Work with IHsWork with IHs

Overcoming Unit $ NeedsOvercoming Unit $ Needs

Keep fees to minimumKeep fees to minimum Scouting need not cost a lot of moneyScouting need not cost a lot of money Provide help quietly and confidentiallyProvide help quietly and confidentially Avoid loss of deposits / reservationsAvoid loss of deposits / reservations Use inner-city assistance fundsUse inner-city assistance funds

Literature / program informationLiterature / program information CampershipsCamperships Loaner equipmentLoaner equipment

UniformsUniforms

Start with T-shirt and / or neckerchiefStart with T-shirt and / or neckerchief Uniform and equipment centerUniform and equipment center Goodwill / Salvation Army / Volunteers of Goodwill / Salvation Army / Volunteers of

America / St. Vincent de Paul SocietyAmerica / St. Vincent de Paul Society Unit uniform exchangeUnit uniform exchange Welfare departmentsWelfare departments ““Adopt a Unit” matchingAdopt a Unit” matching

funds funds

Summer / Day CampSummer / Day Camp

Camp savings cardsCamp savings cards Saving canned foodSaving canned food Troop money earning projectsTroop money earning projects Council campershipsCouncil camperships Council / district provided transportationCouncil / district provided transportation

EquipmentEquipment

Dues and money earning projectsDues and money earning projects Make camping gear (tin cans, blankets, etc.)Make camping gear (tin cans, blankets, etc.) Loaner equipment centerLoaner equipment center Flags from veterans organizations / ElksFlags from veterans organizations / Elks Cub craft materials from scrapsCub craft materials from scraps Council camping gear for summer campCouncil camping gear for summer camp National Guard loanersNational Guard loaners Outdated summer camp / Philmont equipmentOutdated summer camp / Philmont equipment Permanently dropped unit’s gearPermanently dropped unit’s gear

Unit Money-Earning ProjectsUnit Money-Earning Projects

Car washCar wash Selling productsSelling products Baby-sittingBaby-sitting Bake salesBake sales Lawn mowingLawn mowing Distribute circularsDistribute circulars Odd-job serviceOdd-job service Wash windowsWash windows

Sell craft projectsSell craft projects Collect aluminumCollect aluminum Carry groceriesCarry groceries Dinners (spag / BBQ)Dinners (spag / BBQ) Flea market / yard saleFlea market / yard sale Paint numbers on curbsPaint numbers on curbs Sell refreshmentsSell refreshments Popcorn / Scout showPopcorn / Scout show

People Considerations (1)People Considerations (1)

Be flexible — situations differBe flexible — situations differ Be responsive — unit needs come firstBe responsive — unit needs come first Provide immediate helpProvide immediate help Be informal — people firstBe informal — people first Make yourself availableMake yourself available Listen to unit peopleListen to unit people Have a can-do spiritHave a can-do spirit


Provide immediate recognitionProvide immediate recognition Show’n’do trainingShow’n’do training Look at total unit situation—big pictureLook at total unit situation—big picture Don’t be “Super Scouter”Don’t be “Super Scouter” Be prepared to spend more timeBe prepared to spend more time EmpathizeEmpathize Communicate face-to-face if possibleCommunicate face-to-face if possible


Don’t label / don’t blameDon’t label / don’t blame Don’t take sidesDon’t take sides Avoid overtraining / “ideal” expectationsAvoid overtraining / “ideal” expectations Be aware of Scouter’s life eventsBe aware of Scouter’s life events Respect cultures and lifestylesRespect cultures and lifestyles Think of alternative approachesThink of alternative approaches


Comments!Comments!

MCS 406MCS 406

Effective Unit ServiceEffective Unit ServiceIn Remote Rural AreasIn Remote Rural Areas



Definition:Definition: rural areas rural areas Characterized by poverty Characterized by poverty Isolated from urban areasIsolated from urban areas

B-P said, B-P said, “what suits one particular troop or “what suits one particular troop or one kind of boy, in one kind of place, will not one kind of boy, in one kind of place, will not suit another within a mile of it, much less suit another within a mile of it, much less those scattered over the world and existing those scattered over the world and existing under totally different conditions.”under totally different conditions.”

Success StoriesSuccess Stories

Share “Bottom Line” success stories from Share “Bottom Line” success stories from Best MethodsBest Methods


Traditional approachTraditional approach 1. DE meets IH, IH appoints task force1. DE meets IH, IH appoints task force 2. Task force develops prospect list2. Task force develops prospect list 3. Appointment with top prospect3. Appointment with top prospect 4. Team calls on prospect4. Team calls on prospect 5. Application approved, leader welcomed5. Application approved, leader welcomed 6. New leader trained6. New leader trained


Other methods are needed tooOther methods are needed too Identify neighborhood opinion leadersIdentify neighborhood opinion leaders Go door-to-doorGo door-to-door Visit classrooms w / invitationsVisit classrooms w / invitations Get acquainted with Scouting nightGet acquainted with Scouting night Get kids to select and recruit a leaderGet kids to select and recruit a leader Opinion leader host a gatheringOpinion leader host a gathering


MoreMore Rural emphasis luncheon Rural emphasis luncheon Mini Scouting-in-action showMini Scouting-in-action show Use old unit rostersUse old unit rosters Talk to local postmasterTalk to local postmaster

What other ideas do you have?What other ideas do you have?

More IdeasMore Ideas

““Recruiting attitude”Recruiting attitude” Be spontaneousBe spontaneous Provide confidenceProvide confidence Fit a lifestyleFit a lifestyle Show what other new Show what other new

people have donepeople have done Recruit in personRecruit in person Communicate your Communicate your

commitmentcommitment Learn about prospectLearn about prospect

Ask people to “help Ask people to “help out”out”

Be credibleBe credible Don’t stereotypeDon’t stereotype Start with simple tasks Start with simple tasks

immediatelyimmediately Insure Lone Scout Insure Lone Scout

friends are approvedfriends are approved You have to ask peopleYou have to ask people Work with IHsWork with IHs

Scouting in Rural AmericaScouting in Rural America


Be flexible — situations differBe flexible — situations differ Be responsive — unit needs come firstBe responsive — unit needs come first Provide immediate helpProvide immediate help Be informal — people firstBe informal — people first Make yourself availableMake yourself available Listen to unit peopleListen to unit people Have a can-do spiritHave a can-do spirit


Provide immediate recognitionProvide immediate recognition Show’n’do trainingShow’n’do training Look at total unit situation—big pictureLook at total unit situation—big picture Don’t be “Super Scouter”Don’t be “Super Scouter” Be prepared to spend more timeBe prepared to spend more time EmpathizeEmpathize Communicate face-to-face if possibleCommunicate face-to-face if possible


Don’t label / don’t blameDon’t label / don’t blame Don’t take sidesDon’t take sides Avoid overtraining / “ideal” expectationsAvoid overtraining / “ideal” expectations Be aware of Scouter’s life eventsBe aware of Scouter’s life events Respect cultures and lifestylesRespect cultures and lifestyles Think of alternative approachesThink of alternative approaches

Rural OptionsRural Options

Den aides instead of den chiefsDen aides instead of den chiefs Lone Cub Scouts / Boy ScoutsLone Cub Scouts / Boy Scouts Wagon-wheel troops — weekly patrol Wagon-wheel troops — weekly patrol

meetings, monthly troop meetingsmeetings, monthly troop meetings School bus dens / patrolsSchool bus dens / patrols Roundtable mailboxesRoundtable mailboxes ““Circuit rider” commissionersCircuit rider” commissioners


Comments!Comments!

MCS 407MCS 407

How to RemoveHow to Removea Volunteera Volunteer


Poor PerformancePoor Performance

Bad chemistry — can’t get alongBad chemistry — can’t get along Bad politics — not a team playerBad politics — not a team player Bad job — doesn’t performBad job — doesn’t perform

NotNot for cause (theft, YPT, etc.) for cause (theft, YPT, etc.)

What to Do FirstWhat to Do First

Train or coach themTrain or coach them Find a job better suited to their talentsFind a job better suited to their talents If overloaded, reduce their workloadIf overloaded, reduce their workload Get your facts straight; don’t act on hearsayGet your facts straight; don’t act on hearsay Talk about it. People often know, but don’t Talk about it. People often know, but don’t

know how to ask for help.know how to ask for help.

If All Else FailsIf All Else Fails

Sometimes, it’s gotta be doneSometimes, it’s gotta be done Don’t let it festerDon’t let it fester

We don’t “fire” volunteers, We don’t “fire” volunteers, we replace themwe replace them

Who Has the Authority?Who Has the Authority?

Authority to appoint is authority to removeAuthority to appoint is authority to remove

DC may replace ADC / UCDC may replace ADC / UC Chartered organization head may replace unit Chartered organization head may replace unit

adultsadults

Commissioner helps IH, CR, CC understand Commissioner helps IH, CR, CC understand role and make the changerole and make the change

Now ActNow Act

Letter Letter oror Visit (preferred)Visit (preferred)

AppointmentAppointment Businesslike, pleasant. Making replacement.Businesslike, pleasant. Making replacement. Maintain their dignityMaintain their dignity Possible reactionsPossible reactions Insure next higher authority is behind youInsure next higher authority is behind you

Do what is best for youth. BSA has a right to Do what is best for youth. BSA has a right to choose its leaders.choose its leaders.

Learn for the FutureLearn for the Future

Understand the assignment before recruitingUnderstand the assignment before recruiting Select the right personSelect the right person Try out new people a bit at a timeTry out new people a bit at a time Train and coachTrain and coach Agree on what is a job well doneAgree on what is a job well done


Comments!Comments!

MCS 408MCS 408

The Commissioner’sThe Commissioner’sTop 10 ListTop 10 List



Review our prioritiesReview our priorities

Summarize key factors in good commissioner Summarize key factors in good commissioner serviceservice

Most points are covered in depth in other Most points are covered in depth in other sessionssessions

#10#10

The only reason for having commissioners is The only reason for having commissioners is to help units succeedto help units succeed Brainstorm ways to help a unitBrainstorm ways to help a unit

Reference: Reference: CFCF, pp 15-23; , pp 15-23; CHPTCCHPTC, all, all

#9#9

Know the standard: provide a ratio of one unit Know the standard: provide a ratio of one unit commissioner for every three units. A good commissioner for every three units. A good staff also has one ADC for every five unit staff also has one ADC for every five unit commissionerscommissioners Our ratio: Our ratio: 4.2:14.2:1 Eight steps to recruit—Eight steps to recruit—CAUSCAUS, pp 13-14, pp 13-14 Group recruiting—Group recruiting—CAUSCAUS p 14 p 14 14 sources—14 sources—CAUSCAUS p 16 p 16

#8#8

Be sure that every new commissioner Be sure that every new commissioner receives basic training within two months of receives basic training within two months of being recruitedbeing recruited

Why within two months?Why within two months? When are we offering it?When are we offering it? CBTMCBTM, pp 4-6, pp 4-6

#7#7

Commissioners must continually adjust their Commissioners must continually adjust their skills to provide a more valuable service to skills to provide a more valuable service to units. For all commissioners, training is a units. For all commissioners, training is a continuous process—at every meeting, every continuous process—at every meeting, every month, every yearmonth, every year

#6#6

A commissioner plays several roles, includingA commissioner plays several roles, including Friend of the unitFriend of the unit BSA representativeBSA representative Unit doctorUnit doctor TeacherTeacher Coach / counselorCoach / counselor

CFCF, p 11, p 11

#5#5

Exceptional commissioner service Exceptional commissioner service exceeds exceeds unit leader expectationsunit leader expectations rather than barely rather than barely meeting their expectationsmeeting their expectations

CFCF, pp 24-25, pp 24-25

#4#4

Commissioner-professional relationships Commissioner-professional relationships should involve the finest fraternal qualities. should involve the finest fraternal qualities. They both share the wreath of service.They both share the wreath of service. Mutual trust, respectMutual trust, respect InterdependenceInterdependence

Work has to be done by volunteersWork has to be done by volunteers Experience of full-time professionalsExperience of full-time professionals

Seek each others’ helpSeek each others’ help

#3#3

““Commissioner lifesaving” is providing Commissioner lifesaving” is providing prompt, intensive, and often persistent care prompt, intensive, and often persistent care when major problems occur. A good when major problems occur. A good commissioner is prepared to respond quickly commissioner is prepared to respond quickly when a unit has a unit life-threatening when a unit has a unit life-threatening situation.situation.

CFCF, pp 27-30, pp 27-30

#2#2

Commissioners have many tasks, but the Commissioners have many tasks, but the three most important arethree most important are Coaching unit adults to enrich unit programCoaching unit adults to enrich unit program Being an enabler for unit problem solvingBeing an enabler for unit problem solving Ensuring the on-time renewal of the unit Ensuring the on-time renewal of the unit

chartercharter

#1 !#1 !

The #1 way to guarantee good commissioner The #1 way to guarantee good commissioner service: Although a commissioner needs unit service: Although a commissioner needs unit program information, his or her success program information, his or her success depends largely on good people skills to depends largely on good people skills to effectively serve unit adults.effectively serve unit adults.

CFCF, p. 24, p. 24

SummarySummary

10.10. Help units succeed Help units succeed 9.9. 3:1 UC, 5:1 ADC 3:1 UC, 5:1 ADC 8.8. Basic training within Basic training within

two monthstwo months 7.7. Training is a Training is a

continuous processcontinuous process 6.6. Play several roles Play several roles 5.5. Exceed unit leader Exceed unit leader

expectationsexpectations

4.4. Commissioners and Commissioners and professionals share professionals share wreath of servicewreath of service

3.3. Commissioner Commissioner lifesavinglifesaving

2.2. Coaching, enabling, Coaching, enabling, on-time renewalon-time renewal

1.1. Good people skills! Good people skills!


Comments!Comments!

GraduationGraduation

Documents

Instructors: George Crowl, Master of Commissioner Science