Insurance-Repairer Relations Committee€¦ · A collision industry in which all segments work together efficiently, effectively, ethically and respectfully to enable complete and

Insurance-Repairer Relations

Committee

Boston 2013

Insurer-Repairer Relations Committee 2013

Aaron Schulenburg, SCRS

Al Estorga, Estorga’s

Anthony Klein, eSurance

Barry Dorn, Dorn’s AutoBody

Bill Bebinger, Nationwide

Bill Lawrence, LC Automotive

Bob Smith, Repair Advocate

Brett Downs, 1800Radiator

Carl Garcia, Carl’s Collision

Chris Andreoli, Progressive

Chris Donnelly, Bodyworks

Collision

Darrell Amberson, LaMettry’s

Domenic Brusco, PPG

Doug Graff, State Farm

Doug Irish, VeriFacts

Erik Sumen, Class Auto

Farzam Afshar, VeriFacts

Gary Wano, G W and Sons

Guy Maniscalo, Collision

Centers of America

James Giles, ANPAC

Joe Lacy, GEICO


Joe Laurentino, Esurance

John Palumbo, Parts Channel

John Prozinski, ASI Claims

John Vito, Hertz

Jordan Hendler, WMABA

Kevork Kahwajian, Hi-Tech

C&G

Liz Stein, APN

Marcy Tieger, Symphony

Advisors

Mark Allen, Audi

Mark Houde, The Traveler’s

Mike Condon, Condon Cons.

Mike Lloyd, California

Casualty

Mike Manika, CarFax

Mike Quinn, u-Parts

Peter James, ICC Group

Randy Hanson, Allstate

Richard Perry, Chief

Rod Enlow, CCAR

Ron Vincenzi, Oakland Auto

Body

Russell Thrall, Quandec

Vatche Derderian, Fix Auto


The CIC Vision

A collision industry in which all

segments work together efficiently,

effectively, ethically and respectfully to

enable complete and safe repair of the

vehicle while facilitating the most pleasant

possible experience for our mutual

customer, the consumer.


• Mission: Improve the relationship between

insurers and repairers

• Strategies

• Open dialogue and communication

• Level-setting expectations

• Establishment and adoption of “Best

Practices”/“Most Beneficial” practices

when appropriate

• Identify areas for insurers and repairers to

work together for efficiencies (TP3)

Training as it Relates to Insurer-

Repairer Relations

Randy Hanson, Allstate Insurance

Aaron Schulenburg, SCRS

Doug Irish, VeriFacts

Ron Vincenzi, Oakland Auto Body

Jeff Peevy, I-CAR

Tim Adelmann, ABRA

Mark Allen, Audi

Have you taken a training program on your own

volition in the past 12 months? (No one said you

had to; you decided you wanted to. Be honest!)

1 2

50%50%

1. Yes

2. No

Audience Response Template 0 of 350

Audience Response Template

I-CAR’s Gold Class designation is meaningful

because:

1 2 3 4 5

20% 20% 20%20%20%1. It is mandated

2. It has brand recognition

3. It improves my ability to ensure

a proper repair

4. It is the right thing to do

5. It isn’t

0 of 350

Jeff Peevy

I-CAR® Senior Director

Collision Repair Landscape

Collision Repair Facilities with no

consistent technician training 69%

Collision Repair

Facilities with

some level of

consistent

technician training

21%

Gold Class™/R2G

Collision Repair Facilities 10%

• Proper equipment

• Proper infrastructure

• Consistent staff training

• Accesses OEM information

• Continuous operational

improvements

• Regulatory compliance

• Insufficient equipment

• Insufficient infrastructure

• Minimal staff training

• Minimal OEM information

• Static operational practices

• Inconsistent regulatory

compliance

Dramatic

vehicle

design/material

changes

Growing

operational

improvement

expectations

Shortage of

qualified

technicians

Need to

minimize

liability

Majority Of Work

Training Improves KPI Results

KPI Study One Study Two

Cycle Time 14.1% 14.6%

Touch Time 45% 22.5%

CSI Score 5% 5%

Supplement

Frequency 10% 12%

CynCast SPV™ Rating (Shop Performance Value)

Nationally Gold Class Shops out scored

non-Gold Class Shops by 32%

(adjusted)

CSI

Est Accy

Days

Serv

50 400 750

388.4 Average Gold Class™ Shop SPV

264.0 Average non-Gold Class Shop SPV

Speed of changing technology – game

changer

Shops that will thrive in this new

environment: • Proper equipment

• Proper infrastructure

• Consistent staff training

• Attract qualified technicians

• Access OEM information

• Continuous operational improvements

• Regulatory compliance

Conclusion

Offering training to your employees is a valuable

benefit and affects recruiting, retention, morale, and

career path.

1 2 3

33% 33%33%

1. Agree

2. Disagree

3. Abstain

Audience Response Template 0 of 350


Questions?

Rick Tuuri: Chair

[email protected]

Randy Hanson: Vice-Chair

[email protected]

mailto:[email protected]

Documents

Insurance-Repairer Relations Committee€¦ · A collision industry in which all segments work together efficiently, effectively, ethically and respectfully to enable complete and