Embed Size (px)
Citation preview
Intake Workers and Guides
Volunteer Training
PROJECT HOMELESS CONNECT 2013
Presented & Created by:Laura Fontaine-HolbrookPHC Co-Chair
Intake and Guide Volunteering
Connection is a PROCESS….Not just an EVENT
1Intake
2Guide
3Connect
4Provide
Intake….. Listening
A Face, A Name, A Story, …..You can lend an Ear
1
Guide….. Lead
For Others to CHANGE…..The Leader needs to CHANGE
2
Connect….. Solutions
Let’s Give Help for Solutions….Not Just another Connection to another Service
3
Provide….. Hope
Hope , Encouragement, Personal Engagement…..Making a Difference
4
Intake….. Listening
A Face, A Name, A Story, …..You can lend an Ear
1
Please look at your sample Intake Form along with TOP THREE NEEDS SHEET these are very important parts of your job for the day of your event. Please do not hesitate to ask any questions….
Intakes- Completed for Statistical informationTo help establish TOP THREE NEEDS for the Event
Getting Started with completing Intakes
Keys
to C
onne
ction
Too much information?How do you know if you are doing your Intakes successfully and helping get the participants what they need? Listen!
Focus on CAUSES of Homelessness or ALMOST Homelessness
Let’s play Connect the Dots. Now that the Intake Workers having completed the grueling process of paperwork, the Guides are up. It’s about Team work and the participants for the event will make that happen easily.
Connect the Dots
Guide….. Lead
For Others to CHANGE…..The Leader needs to CHANGE
2
Never underestimate your ability to make someone else’s life better
EVEN IF YOU NEVER KNOW IT
Remember that the INTAKE Volunteers listened to their stories and were able to narrow down their NEEDS Based on what was MOST IMPORTANT for them TODAY if there is time, them MAY be able to go to a few other areas that are on their list to gather support and services
May seem difficult to steer participants to only their TOP THREE CHOICES 1st…. However this is in their best interestThis allows for them to make it through to their main priorities
Top Three Choices
Make each Participant’s Experience PERSONAL that is what Project CONNECT is ALL about
Staying on track
.
Connect….. Solutions
Let’s Give Help for Solutions….Not Just another Connection to another Service
3
Provide….. Hope
Hope , Encouragement, Personal Engagement…..Making a Difference
4
? Questions!
View the presentation on the PHC Website go to www.phcstark.org
Please help us still gatherVolunteersAgencies OrganizationsDonations
Spread the Message!
