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Intel Corporation – Customer Quality & Reliability
Charles Covell
About Intel CQR Intel Corporation
Founded in 1968 by Robert Noyce and Gordon Moore Originally produced memory chips Developed first microprocessor in 1971 Microprocessors became main product in 1980s Also produces:
○ Flash Memory○ Motherboard Chipsets○ Network Interface Cards
CQR Customer Quality & Reliability Vision: To “Strengthen the Intel brand by making technical
customer support a competitive advantage” Many locations worldwide to respond effectively to customer
issues
Reporting StructureWW CQR Director
WW QualitySupport Center
Manager
Americas QSC Manager Asia Pacific QSCEurope/Middle East/
Africa QSCJapan QSC
Charley
Internship Conditions
Location: Hillsboro, Oregon 40 hours/week 8:00 AM-5:00 PM/1 hour lunch Wages: Approx. $24.50/hr Occasional overtime
Project Summary Three main projects Unit information/customer issue tracking tool
(Excel VBA/SQL)Accessed Intel’s databases from Excel worksheetProvided an easy tool for retrieving/comparing
customer return informationReported directly to my mentor; demonstrated tool
regularly to QSC membersROI
○ Me: High○ Intel: High
Project Summary Intel Intranet-based personal issue tracking/cross-
reference toolWorked as part of QBS (Quality Business Solutions)
development teamTeam used Extreme Programming (XP) methodology
with daily DSU (development status update) meetingsUsed Microsoft SQL Server Reporting Services and
ASP .NETAdditional reporting to Costa Rica QRE
(Quality/Reliability Engineer)ROI:
○ Me: Very High○ Intel: Medium
Project Summary Intel Intranet-based customer issue logging
toolWorked remotely with a team in Costa RicaDeveloped a component to access Intel's
database and automatically retrieve unit information for the issue description
Used C# .NETROI
○ Me: Medium○ Intel: ??? (not done yet)
Experience Gained/Impressions Tools/Languages
MS SQL Server/Oracle SQLVB .NET, VBASQL Server Reporting ServicesASP .NETC# .NET
Team-Oriented ExperienceWorking in a dev. team using XPInteracting/negotiating with other groups
Business KnowledgeProcessor manufacturing processBusiness intelligence/reporting concepts
Useful Courses CS 261 – Data Structures CS 361-362 – Software Engineering WR 327 – Technical Writing CS 275 – Introduction to Databases
Questions?