Intelligent ERP Platform

Comarch ALTUM is the first intelligent business platform that has

been developed to support the key business processes of small

and medium-sized trade and service companies, retail chains and

e-commerce companies.

The platform unites the latest IT technologies with our 35 years

of experience in the development of industry-specific solutions,

which have already helped 70,000 customers worldwide improve

their business.

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Dear reader,

With the market environment dynamically evolving, business-

es must be able to adapt to change and learn to recognize and

make use of upcoming opportunities in order to gain a com-

petitive advantage.

When it comes to investment in ERP software, our customers

need to expect much more than simple task automation, as

operational excellence no longer guarantees competitive ad-

vantage. For us as an ERP vendor, this means that our solu-

tion has to offer much more than any other ERP solution avail-

able on the market.

Comarch’s vision is to deliver our customers solutions that,

through the intelligent use of new technologies, open up new

and better ways of doing business and help them leave their

competition behind. We believe that small and medium-sized businesses in particular need to have access to technologies

that give them the same possibilities that large corporations use to manage their businesses – only served faster, more in-

tuitively and easier to use.

These new technologies not only changed the rules for how business is done but also changed the requirements that us-

ers have towards an ERP solution. In January 2010, Pierre Audoin Consulting (PAC) published research that identifies crucial

ERP functionality for SMEs.

The findings of this research have affirmed to us that with our newest ERP solution Comarch ALTUM, we are on the right

track. It allows for the intelligent improvement of a company’s business processes based on the automatic analysis of cli-

ent, product and transaction data.

Choosing the right ERP system greatly influences the future development of your business by guaranteeing you an advan-

tage over the competition. I believe that Comarch ALTUM is the right choice!

Zbigniew Rymarczyk

Director of the SME Business Unit,

Member of the Board

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Comarch ALTUM – Overview

Classic ERP functionality Effective actions are the key to reducing the operational costs of every company. Comarch ALTUM professionally manages all key processes

in small and medium business. The user-friendly interface

and a high level of automation allows for efficient and

comfortable activities as it relates to:

Marketing, successful management of customers and

suppliers (CRM)

Sales and purchasing, managing the product portfolio

and the pricing policy (Trade)

Managing stock levels and warehouses (logistics)

Management of payments and cash-flow (finance)

Cost management and accounting (Accounting)

The ERP features in Comarch Altum meet the legal require-

ments of three countries (Germany, France and Poland)

Business Intelligence (BI)With today’s fierce competition, reliable and up-to-date

information, allows making the right decisions every day.

Thanks to the Business Intelligence tool, an integrated part

of Comarch ALTUM, the newest information on the com-

pany’s current situation and its environment are available

wherever and whenever they are needed.

Comarch ALTUM sets new standards in terms of information

use, granting each system user access to reports and analy-

sis, without the requirement of buying additional licenses.

Business Process Management (BPM)In order to be ahead of the competition, a company has

to execute all its key business processes as efficiently

as possible.

The advanced Business Process Management engine in

Comarch ALTUM helps improve the efficiency of processes

all over the company – by automating entire processes,

coordinating the activities of different em-

ployees in different departments

and assisting users in per-

forming assigned tasks.

As a result, operational

costs and the num-

ber of costly mis-

takes decrease,

whereas the

qua l i ty o f

processes

all over the

c o m p a ny

improves

s i g n i f i -

cantly.

E-CommerceOnline trade has be-

come an essential part

of almost every business.

In order to help you get one step

ahead of the competition, Comarch AL-

TUM delivers a fully integrated Online Store and

an online B2B tool that, thanks to automated exchange of

data, allows you to improve customer service while reduc-

ing operating costs created by your online sales-channels.

Mobile solutionsAs business is mainly done away from a desk and an of-

fice, companies also have to find ways to make activities

that take place outside the company more efficient.

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Comarch ALTUM increases the efficiency of those who

spend most of their time outside the office such as

managers, sales representatives and warehouse

personnel who can use ERP functionality

on their mobile devices, wherever

they are.

EDIElectronic in-

terchange of

documents

helps re-

duce the

costs of

coopera-

tion with

business

partners.

We n o t

only sup-

port avail-

able formats

i n C o m a r c h

ALTUM, but Co-

march is also one of

the world’s leading EDI

suppliers.

Ergonomics and InterfaceOne of the key features of all software is its user

friendliness and usability.

The modern and intuitive interface of Comarch ALTUM was

designed with the aim to support the user in performing

his daily tasks, with all required functionalities right at

hand. Since the behavior of the system’s menu as well

as all document views can be fully personalized, users

can create a work environment that fits their habits and

requirements best. This increased comfort leads to greater

effectiveness from your workforce.

FlexibilityIn order to gain a competitive advantage through an ERP

system, it must not only be adapted to the requirements

of a specific industry but most importantly, must allow for

the mapping of the company’s best business practices.

Innovative use of the latest technologies allows for a high

level of adaptation to the requirements of even the most

specific and smallest industries as well as the most elabo-

rate and sophisticated processes of any company, some-

thing totally unknown in other ERP solutions. Thanks to the

use of the TrueAPI mechanism, the cost of running and

modifying the system can be significantly reduced.

OpennessThe integration of a company’s ERP solution with the IT so-

lutions that are used by its business partners enables a

decrease in operational costs and shortening the time re-

quired to react to changing market requirements.

Thanks to the integrated BPM and True API mechanisms,

Comarch ALTUM can be integrated with third party solu-

tions, such as special software or hardware or a business-

partner’s system, in an easy and inexpensive way.

Newest technologiesNew technologies mean new possibilities and security in

the development of your business.

Comarch ALTUM is a fully integrated system based on a

common, cutting-edge technological platform which al-

lows for the system’s functionality to be easily adapted

and personalized.

The system was developed using Microsoft .NET technol-

ogy and the Microsoft SQL database server.

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Business Performance Management

The automation of standard operations connected with the

creation of documents that describe the business processes

occurring in a company is a crucial functionality of all mod-

ern ERP solutions. The possibility to carefully analyze data

regarding a company’s efficiency and its possibilities of fur-

ther development is what gives businesses a real advantage

over their competition. Comarch ALTUM has been developed

in a way that allows every system user to easily and quick-

ly analyze data that has been input into the system during

daily operational activities. This makes it possible to improve

the decision making process at every level of the company.

Furthermore, along with standard reports and graphs the

system enables the creation of budgets and the presen-

tation and communication of a company’s strategy in the

form of key performance indicators that are grouped and

displayed on Business Scorecards. This makes it possible

to define targets and continuously monitor their realization.

Whenever a part of your business gets off track, the person

in charge will be immediately informed by an automatic alert.

Using different types of reports, such as maps, graphs and

tables you can easily identify the source of any deviation

from the target. Once you have identified a bottleneck or a

source of errors in your company’s processes, you can im-

mediately eliminate them by changing the definition of the

relevant business processes using the graphical editor of

the Business Process Management tool.

In short, the combination of Business Intelligence and Busi-

ness Process Management that are integrated parts of

Comarch ALTUM delivers you a powerful Business Perfor-

mance Management tool. By constantly monitoring defined

targets and having in-depth information on all your busi-

ness transactions on hand, you can immediately react in

the right way, whenever a change or threat arises from in-

side or outside the company.

Business Scorecard

and map analysis

Set of possible analytical reports

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PlanningComarch ALTUM comes with a budgeting tool that sup-

ports you in defining short and long term targets for your

entire company. The system coordinates cooperation

between all departments involved in the budgeting

process and automates the process of submitting,

accepting and declining proposals. No matter whether

the bottom-up, top-down or a combined planning tech-

nique is used, the budgeting tool of Comarch ALTUM

ensures that the planning phase can be closed in time

with an adequately prepared budget.

MonitoringOnce the planning process has been completed, by us-

ing the Business Scorecard tool available in Comarch

ALTUM, the defined goals can be summarized in a clear

overview. This not only makes it possible to divide your

company’s targets into different perspectives and com-

municate individual targets to every employee, but also

to monitor the current realization of the target. A com-

parison of planned and current values lets you monitor

your company’s performance virtually in real time. The

status and trend indicators used on the Scorecard im-

mediately draw managers’ attention to any deviation

from a given target.

AnalysisIn the event there is a deviation from a defined target or

a change in your enterprise’s internal or external envi-

ronment, its source must be identified. Comarch ALTUM

comes with a number of reporting tools that allows

displaying a wide range of data about the company’s

activities. With the integrated Business Intelligence tools,

building sophisticated reports becomes easier than ever

for less experienced users. Different types of reports,

such as tables, charts and maps allow for an easily

readable presentation of data and efficient analysis.

Newest data warehousing technologies make it pos-

sible to analyze data as soon as it is input into the

system.

Advanced statistical algorithms can be applied to a

company’s data in order to create reliable forecasts

and identify unique opportunities.

AdaptationAs constant adaptation to new requirements and

market realities is crucial for success, change is an

inevitable part of every business. Comarch ALTUM not

only helps identify where those changes are necessary

but supports managers in monitoring and analyzing

their business. The system also makes it possible to

change processes within the company and enforce

those changes company-wide. By using Business

Process Management in Comarch ALTUM any rule,

parameter or activity within a given process can be

easily edited, and the underlying workflow engine

makes sure that every step is taken in accordance

with those rules.

Users can expect their ERP solution to support the entire decision making

process – from planning to controlling as well as the analysis of informa-

tion in all management areas.

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Trade

Comarch ALTUM offers more:

The pleasant an intuitive interface can be additionally

personalized to best suit individual user requirements.

This allows for faster and better customer service and

guarantees lower sales-related costs.

The CRM in Comarch ALTUM completes the trading-

functionality by supporting marketing and sales

campaigns as well as post-sales activities.

A wide range of Business Intelligence tools and

advanced statistical methods allows for intelligently

optimizing your company’s offer as well as its pricing

and discount policy.

The dedicated POS interface for touchscreens, the

online store, the handling of eBay and Allegro auctions

and a mobile sales solution provides full automation

of alternative sales channels.

Many different interface languages as well as multi-

currency functionality make Comarch ALTUM the ideal

solution for companies that operate internationally.

Successful acquisition of new customers and efficiently handling sales transactions are a key to succeeding in business.

Comarch ALTUM allows for comprehensively handling the entire sales process –from the request for quotation to the order

and on to the sales and purchase invoices. Thanks to the automation of individual activities as well as of the entire trade pro-

cess the system helps you significantly decrease costs and improve customer service.

Sales Process

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Managing sales channels

Retail salesComarch ALTUM allows you to automate and speed up

the sales process, offering a dedicated POS interface for

touch-screen devices. Even more importantly, the system

guarantees the central administration of prices, product

range and promotions through a dedicated solution for retail

sales networks. As a result, it enables management of the

entire sales network – from a single POS to the back-office

and including the headquarters. It delivers accurate, current

and in depth information on your company’s performance.

Online salesAn efficient way to increase your market share or enter

new markets is the development of an online sales chan-

nel. Comarch ALTUM helps you manage your online sales

thanks to the integrated e-shop solution and the possibility

to plan and run eBay and Allegro auctions from within the

ERP system. Additionally, with the online B2B portal, you

will be able to offer your business partners an attractive

way of cooperating online. Thanks to full integration of all

e-commerce solutions with the ERP system, the information

flow can be fully automated and the costs of your online

sales channel significantly reduced.

Sales force automationThanks to a dedicated interface for mobile devices, Comarch

ALTUM provides access to ERP functionality wherever your

customers are. As a result you will have access to current

information on customers, items and price lists and be able

to conduct sales activities directly on a customer’s premises.

As data is synchronized automatically, every received order

can be immediately realized in the ERP system.

B2B cooperation can be made significantly easier and more efficient by

granting access to online functionality such as order posting, checking

the availability of articles or tracking orders.

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Logistics

Comarch ALTUM offers more:

The innovative connection of BI-analyses and Business

Process Management allows for constant optimization

of stock levels while taking into consideration historical

sales levels as well as forecasts including seasonal

parameters and product features.

Describing products with multiple features gives you

better control over purchasing and stock-replenishing

processes and available stock.

An online B2B Portal and electronic data interchange

(EDI) minimizes costs by improving cooperation with

your business partners and allowing for quicker

realization of orders.

A dedicated interface for mobile data collectors en-

sures clear automation of warehouse tasks connected

to receiving and releasing goods and taking inventory.

The success of a company depends to a high degree on the efficiency of its logis-tics processes.

Comarch ALTUM ensures the ideal management of all these processes, from the receipt of goods to their movement be-

tween warehouses and their eventual release. Thanks to full integration with trading processes, the warehouse can be ef-

ficiently managed, to minimize costs and process a customer’s order much faster. The intelligent automation of stock lev-

el optimization makes it possible to generate cash by unfreezing unnecessarily bound capital without risking a loss in the

ability to satisfy demand.

Stock Optimization Process

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Data analysis - various types of reports

Definition of accounting schema

Financial accounting

Comarch ALTUM offers more:

An advanced posting scheme engine automating the

posting of documents, taking into consideration not

only the type of transaction but also specific details.

Access to all documents from the accounting level is

possible thanks to full integration of the accounting

functionality, which makes the collection of necessary

information much easier.

The analytical description mechanism helps you

efficiently control costs.

The multidimensional analytical areas available through

the business intelligence tools that are integrated

in Comarch ALTUM provide for full control over your

company’s financial situation and costs.

Effective financial management widens the range of possibilities a company has to develop its business.

Comarch ALTUM accommodates the complete management of financial accounting according to domestic and internation-

al standards and regulations. Thanks to its extensive functionality in the area of finance, Comarch ALTUM comprehensive-

ly manages existing as well as expected payables and receivables, providing full control over your company’s cash flow.

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Flexibility

Business Process Management Thanks to the integrated Business Process Management

engine, Comarch ALTUM can be fully adapted to the specific

requirements of a company. It enables the automation of

business processes, which results in a higher efficiency of

the entire workforce and a lower risk of errors or badly per-

formed tasks. Comarch ALTUM enables the construction of

processes that guide employee cooperation within different

departments throughout the company., Analyzing, modifying

and adapting processes to a company’s requirements be-

comes much easier thanks to the graphical process-editor.

True APIWhen implementing any IT solution, you must think not only

of the current situation and structure of your company, but

also the plan for growth and development. Comarch ALTUM

is fully prepared to reflect all kinds of changes in your busi-

ness. Unlike other programs, Comarch ALTUM delivers 100% of

its functionalities through its programming interface, which

we call TrueAPI, giving you a wide range of extension capa-

bilities that allow for further expansion. As a result, you’re

able to change existing functionalities or add new ones.

Graphical Business Process Editor

A tailor-made ERP solution for your companyNowadays the implementation of an ERP solution that delivers industry best practices no longer provides you with an ad-

vantage over your competitors. In order to really move ahead you need more. Comarch ALTUM allows you to leave your com-

petition behind, by incorporating your company’s know-how into the system, letting you do business in your own successful

way, yet fully supported by your ERP system. Thanks to the flexible architecture of the Comarch ALTUM business platform,

you are able to minimize the investment of time and money required to customize the system to your specific requirements.

The following summary details why Altum is so easily adaptable to the specifics of your company:

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Interface

The interface used in Comarch ALTUM allows for an intuitive

and ergonomic working environment throughout the sys-

tem. The esthetic appearance of the interface, which has

been developed according to latest trends in system de-

sign, helps decrease the entry-barrier for users during the

system introduction phase. This is of utmost importance

when introducing a new tool that is of such importance for

the entire company. Thanks to the use of the newest tech-

nologies, the system not only looks attractive, but is also

intuitive and flexible. The available Profile Editor tool makes

it possible to adapt the interface to a user’s requirements

by creating an interface that contains only the functionality

he requires to perform his daily tasks. Additionally, mech-

anisms that are available in the context of virtually every

system view allow you to adapt the presentation of infor-

mation in lists or documents to the specific requirements

of each employee, so that he can fluently execute his dai-

ly tasks in an ergonomic work-environment.

Standard order screen with access to all information

Point of Sale screen

End-users that are used to the usability of up-to-date web applications

are mainly looking at usability criteria such as simplicity, efficiency and

performance.

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PAC’s research on the ERP market

In order to support companies in the selection of an ERP solution, the global market research and consulting firm Pierre Audoin Consulting (PAC) has recently published the whitepaper “A new generation of ERP solutions”. PAC summarized the results of this research as follows:

In short, the main aim is to quickly and straightforwardly provide more employees with relevant information in order to im-

prove decision quality throughout the company. Additionally, an ERP solution has to be flexible enough to be adapted to cur-

rent changes in the business environment quickly and without huge costs. That’s why users should consider the following

criteria when selecting an ERP solution:

Usability: Only easy-in-use systems are accepted by end-users

Business Performance Management: support of the entire decision-making process from planning to controlling;

by means of an integrated data-warehouse.

Business Process Management: Predefined processes containing industry best-practices as well as the

possibility to easily define company-specific processes

Integration of mobile solutions: Mobile clients that use data from within the ERP system should be available

E-Commerce integration: easy integration of webshops into the ERP solution with automated data exchange

between the applications.

Download a free copy of the whitepaper on our website:

www.comarch.com/erp/whitepaper

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Experience in action

Awards

Comarch is a global provider of business IT applications, specializing in forging busi-ness relationships that maximize customer profitability while optimizing business and operational processes. Comarch’s advantage lies in its deep domain knowledge that has been cultivated over 35 years.

Therefore, it is of no surprise that Comarch has been recognized several times for its product, “Comarch ALTUM”. Among others, the ERP platform Comarch ALTUM has been honored by Gartner and Microsoft for its innovativeness. Moreover, Comarch ALTUM received an award for innovation in the Saxony regional category at CEBIT 2009.

Comarch has nearly 3,500 specialists and consultants working in the United States, Europe, and the Middle East.

As a result of modern technology, market trend analysis, and a sense of responsibility, Comarch has delivered more than 2,000

complex implementations and provided business applications to more than 70,000 companies across the globe. Comarch’s

goal is to deliver innovative and highly sophisticated IT solutions to businesses across all sectors. With the trust of an inter-

national client roster that includes companies such as British American Tobacco, Renault, Coca-Cola, Johnson & Johnson,

BP Global, Procter & Gamble, Carrefour, and Auchan, Comarch has proven successfully at competing on the global market.

Each year, Comarch invests 15% of its revenue into R&D. In this context, Comarch is dedicated to providing high quality prod-

ucts and consulting services that can easily adapt to the ever-changing business environment.

www.erp.comarch.com

www.COMARCh.EU

www.COMARCh.PL

www.COMARCh.DE

www.COMARCh.RU

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Comarch headquartersAl. Jana Pawla II 39 a 31-864 Krakow Poland phone: +48 12 64 61 000fax: +48 12 64 61 100e-mail: info@comarch.pl

Comarch Inc.10 W 35th Street Chicago, IL 60616 United States phone: +1 800 786 4408fax: +1 800 684 5916e-mail: info@comarch.com

Comarch Software AG Chemnitzer Str. 50 01187 Dresden Germany phone: +49 351 3201 3200 fax: +49 351 438 97 10e-mail: info@comarch.de

Comarch OOO Prechistenskiy Pereulok 14/1 119034 Moscow Russia phone: +7 495 783 36 71

Comarch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District

Court for Kraków-Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share

capital amounts to 7,960,596.00 zł. The share capital was fully paid, NIP 677-00-65-406

Copyright © Comarch 2010. All Rights Reserved. No part of this document may be reproduced in any form without the prior written consent

of Comarch. Comarch reserves the right to revise this document and to make changes in the content from time to time without notice.

Comarch may make improvements and/or changes to the product(s) and/or programs described in this document any time. The trademarks

and service marks of Comarch are the exclusive property of Comarch, and may not be used without permission. All other marks are the

property of their respective owners.

EN 2010-04

Comarch is a leading Central European IT business solutions provider specializing in forging business relationships that maximize customer profitability while optimizing business and operational processes. Comarch’s primary advantage lies in the vast domain of knowledge accumulated in and applied to our software products. These products incorporate highly sophisticated IT solutions for businesses in all vertical sectors. Comarch has a multinational network of offices employing over 2800 highly-experienced IT specialists in Europe, the Middle East and the Americas.