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1© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Intelligent Information Network
2© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Bruno KlauserConsulting Engineer NMS/[email protected]
Operating your MPLS Core and MPLS-basedServices
3© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Session Abstract
• This is an Overview Session of state-of the art approaches and best practices for MPLS Core and IP VPN Management
• Concepts are illustrated with implementation examples and some outlook into upcoming development is provided
• Basic understanding of MPLS and IP VPN as well as of network and service management is a prerequisite
• Target Audience: Network Management engineers and architects who administer MPLS-based networks and services
• Finally, please turn off all pagers and cell phones
4© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
1) Increasing Revenues and OpportunityReacting in real time to customer and market demandsDriving innovative products and services to market faster
Time to market for new services
Greater process efficiency, monitoring & reporting on activityReduce the escalating costs of IT, achieving ROI expectations
Enterprise: reduce OPEX; SP: generate revenue
4) Increasing Productivity & Efficiency
3) Improving Customer Relationships Building long-term business partner relationships
Management of SLC / SLA
2) Increasing Business Resiliency and AgilityGreater flexibility to use resources where and when needed
Activate network resources on demand
Intersection of Technology & BusinessAddressing the Business Objectives
5© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
We‘ve come a long way ...Mid ‘90 Late ‘90
2000 TodayAbuse a CCIE Find a way to scale
Find a way to integrate Evolve the OSS Architecture
6© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Agenda – Focus Today: Changes & Diagnosis
IP OSS – Introduction & Overview
Manageability
Element Management
IP VPN Fulfillment
IP VPN Assurance
Putting Things Together
Summary, Q&A
7© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Agenda
IP OSS – Introduction & Overview
Manageability
Element Management
IP VPN Fulfillment
IP VPN Assurance
Putting Things Together
Summary, Q&A
Industry Trends- Trends Impacting NMS/OSS
- NMS/OSS Evolutions
- Paradigms & Standards
Cisco NMS/OSS Direction- Architecture
- Service Provider / Managed Services
- Enterprise / Managed Campus
8© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
IP OSS – Introduction & Overview Architectural Paradigms being adopted
• Common Sense rather than Religious Belief
• Goals & Feasibility dictate use of paradigms
• No way to survive without a paradigm
A typical real-life NGN blend is:- TMForum‘s eTOM for the bigger picture
- enriched by ITIL practices(typically for Config and Release Management)
- Access Technology specifics for the local loop(TR69 / DOCSIS / ... )
- overlayed by Quality, Legal and Security related models(TL9000, ...)
9© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Agenda
IP OSS – Introduction & Overview
Manageability
Element Management
IP VPN Fulfillment
IP VPN Assurance
Putting Things Together
Summary, Q&A
Industry Trends- Trends Impacting NMS/OSS
- NMS/OSS Evolutions
- Paradigms & Standards
Cisco NMS/OSS Direction- Architecture
- Service Provider / Managed Services
- Enterprise / Managed Campus
10© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
• Provide excellence in device manageability:– Granular monitoring & control– Device programmability
• Deliver state-of-the-art, scalable platform forMulti-Vendor network device management
• Deliver value add management applications in provisioning, service activation & control, traffic engineering, fault management, and diagnostics
• Provide extensible open, standard interfaces and developer kit for
IntegrationApplication freedom-of-choice
Service Provider Cisco’s Strategy for NMS/OSS
11© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Cisco’s Strategy to Support Multi-Vendor
• Data driven model allows addition of new device and/or feature support by adding new registry entries (and code where required)
• Cisco will provide a development environment(IDE) which will enable third parties to produce new device VNEs (agents)
• The VNE IDE will be initially opened to customers and select Cisco partners and then to the SI developer community and other vendors
• Cisco will work with 3rd party vendors on VNE compliance testing program and a Northbound API compliance testing program.
12© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Agenda
IP OSS – Introduction & Overview
Manageability
Element Management
IP VPN Fulfillment
IP VPN Assurance
Putting Things Together
Summary, Q&A
Device Instrumentation- Fault
- Configuration
- Accounting
- Performance
- Security
Mediation at Network Level- Fault
- Configuration
- Accounting
- Performance
- Security
13© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Agenda
IP OSS – Introduction & Overview
Manageability
Element Management
IP VPN Fulfillment
IP VPN Assurance
Putting Things Together
Summary, Q&A
Device Instrumentation- Fault
- Configuration
- Accounting
- Performance
- Security
Mediation at Network Level- Fault
- Configuration
- Accounting
- Performance
- Security
14© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
• Enhanced CLI / Enhanced Programmatic Interface– Cisco Enhanced Device Interface (E-DI)
• Innovative Provisioning Workflows – Zero-Touch-Deployment (ZTD)
• Device-Capability-Model & Device-Driver Concept– Partially adopted by Applications
(such as Cisco Active Network Abstraction, IP Solution Center, ...)
– Internal to the Applications today
– Standardizing & Opening up device-driver APIs is stillfuture-talk / work-in-progress
Mediation at Network Level – Configuration Mediation for Configuration – Focus Areas
15© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
• More Configuration Items due to changes rather than new roll-out
• Which do you prefer for configuring your network ?
Source: Cisco Web Seminar 522 attendees
Mediation at Network Level – Configuration The Impact of Maintenance
62% Command Line Interface 33% NMS Tools 5%
Source: Several Major MPLS Operators
16© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Network Operations Failure Types Percent of respondents that ranked type as most frequent source of network
operations failure
Configuration errors 39%
Upgrade errors 27%
Data entry errors 10%
Maintenance errors 10%
Errors in monitoring the network 7%
Version control errors 7%
75%
IP OSS Overview What if at first you don‘t succeed ...
48% Human Config Error 52% Other
Yankee Group
• Network Operations Failures by Cause
• Network Outages Related to Human Configuration ErrorsSage
• Provisioning Efficiency of L3VPN Operators varies by a factor 15+ in terms of orders per HeadCount over time Cisco IBSG
17© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
• Improve Productivity for- device configuration- maintenance & troubleshooting- CatOS to IOS upgrades (planned)
• Single point of access to device configuration
• Unified interface acrossplatforms & releases
- enhanced CLI- Perl integration- XML API (IETF NETCONF draft 5 compliant)
• Complementary to EMS and NMS
• Support existing and new cisco devices
Engineer Perl Script NMS Application
• IOS / CatOS Today
• others later
Enhanced Device Interface – E-DI
E - CLI Perl API Netconf XML
Configuration
Exec Commands
File System
Events / Status
SW Image
Grouping
Scheduling
Authentication
Admin
Inventory
Cisco Enhanced Device Interface – E-DI 2.1Why E-DI ?
18© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Engineer Perl Script NMS Application
Enhanced Device Interface – E-DI
E - CLI Perl API Netconf XML
Configuration
Exec Commands
File System
Events / Status
SW Image
Grouping
Scheduling
Authentication
Admin
Inventory
Access PointAccess Point
SwitchSwitch
RouterRouter
Eth-0/1
Radio-0RAM Eth-0/0
(A)
(B)
(C)Flash0
Eth-0/1Eth-0/0
Eth-0
Radio-0Radio-1
RAMFlash0
RAMFlash0
RAMA B C
FLASH
A0 B0 C0
Radio-A0Radio-C0Eth-A0Eth-B0/0Eth-B0/1Eth-C0/0Eth-C0/1
Interfaces
Cisco Enhanced Device Interface – E-DI 2.1Example: Network Virtualization
19© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
• OS Parser Emulation– CLI syntax checking & command context validation
– eliminates human errors
• Device Grouping– Definition of administrative domains
– Access Control per administrative domain level
– Simplifies Configuration and Administrative tasks.
• Group least common denominator CLI – Perform group operations without risk of generating unsupported command
• Context – Based CLI– Simultaneously apply changes to one or more devices by selecting the context
– Single point for network configuration
Cisco Enhanced Device Interface – E-DI 2.1Main Features
20© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
• Real-time syntaxvalidation & visualfeedback
Cisco Enhanced Device Interface – E-DI 2.1IOS-like Command Line Interface
21© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Cisco Enhanced Device Interface – E-DI 2.1Visual Config Editor and Translator
22© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
• Reduced Network Operating Costs.
• Increased Operational Efficiency and Productivity.
• Reduced Training Costs – Less Additional Learning foreach new Technology or Platform.
• Extendable and Customizable.
• Complementary to Existing to Solutions.
• Quality Improvement over Working with device CLI
Cisco Enhanced Device Interface (E-DI 2.1) Customer Benefits
23© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Agenda
IP OSS – Introduction & Overview
Manageability
Element Management
IP VPN Fulfillment
IP VPN Assurance
Putting Things Together
Summary, Q&A
The Provisioning Challenge
IP Solution Center Overview
ISC / MPLS VPN Provisioning
ISC / Layer 2 VPN Provisioning
ISC / QoS
ISC / Traffic Engineering Management
Zero-Touch CPE Deployment and ISC
Deployment / Upgrade
24© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Agenda
IP OSS – Introduction & Overview
Manageability
Element Management
IP VPN Fulfillment
IP VPN Assurance
Putting Things Together
Summary, Q&A
The Provisioning Challenge
IP Solution Center Overview
ISC / MPLS VPN Provisioning
ISC / Layer 2 VPN Provisioning
ISC / QoS
ISC / Traffic Engineering Management
Zero-Touch CPE Deployment and ISC
Deployment / Upgrade
25© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Cisco ISC 4.x Overview IP Solutions Center
• IP Solutions Center is a Family of Management Applications for Planning, Provisioning, and Troubleshooting MPLS and Metro Ethernet networks.
ISC:MPLS simplifies, integrates and automates the management of IP VPN and QoS.
ISC:L2VPN and ISC:Metro Ethernet simplify, integrate and automate the management of IP VPN, Metro Ethernet, ATM, FR, and QoS.
ISC:TEM leverages MPLS TE to enable network convergence and offers advanced MPLS-TE management functionality, including network optimization and bandwidth protection.
ISC:MDE MPLS Diagnostic Expert improves Service availability and MTTR through advanced Diagnostics MPLS Core, Aggregation and Access networks.
Policy Based QoS
XML/SOAP API
L3VPN
CsCSOO
Mcastmvrf
L2VPNVPLSERSEWSEMSFR
ATM
L2TPv3
MPLSTEM
MPLSMDE
new
26© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Policy Based QoS
XML/SOAP API
L3VPN
CsCSOO
Mcastmvrf
L2VPNVPLSERSEWSEMSFR
ATM
L2TPv3
MPLSTEM
MPLSMDE
Cisco ISC 4.x Overview IP Solutions Center – Key Characteristics
• 4-tier distributable architecture
• Comprehensive IP services provisioning
• Web based GUI
• Role Based Access Control user model support (RBAC)
• Support for 200+ simultaneous user access and 1M managed nodes
• CNM views
• Integration with Cisco Config Engine for Zero-Touch CPE Deployment
• RDBMS (bundled with Sybase, option to use Oracle)
soon
27© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
VPNSC: MPLS VPNSC: MPLS (Eureka 1.0)(Eureka 1.0)
Oct. ’99
VPNSC: MPLSVPNSC: MPLS(Eureka 1.0.2)(Eureka 1.0.2)
Nov. ’99
VPNSC: MPLSVPNSC: MPLS(Eureka 1.1)(Eureka 1.1)
Mar. ’00
VPNSC: MPLS VPNSC: MPLS (Eureka 1.2.1)(Eureka 1.2.1)
Nov. ’00
Cisco ISC 4.x Overview Track Record
VPNSC 2.0VPNSC 2.0MPLS & IPSecMPLS & IPSec
Mar. ’01
VPNSC 2.1VPNSC 2.1MPLS & IPSecMPLS & IPSec
Nov. ’01
VPNSC 2.2VPNSC 2.2MPLS & IPSecMPLS & IPSec
Jun. ’02
ISC 3.0ISC 3.0Layer 2 VPNLayer 2 VPNLayer 3 VPNLayer 3 VPN
QoSQoSApr. ’03
ISC 3.1ISC 3.1Layer 2 VPNLayer 2 VPNLayer 3 VPNLayer 3 VPN
QoSQoSNov. ’03
ISC 3.2ISC 3.2Layer 2 VPNLayer 2 VPNLayer 3 VPNLayer 3 VPN
QoSQoSApr. ’04
ISC 4.0ISC 4.0Layer 2 VPNLayer 2 VPNLayer 3 VPNLayer 3 VPN
QoSQoSTE MgmtTE Mgmt
Dec. ’04
ISC 4.2Layer 2 VPNLayer 3 VPN
QoSTE Mgmt
DiagnosticsQ4 CY’06
ISC 4.1ISC 4.1Layer 2 VPNLayer 2 VPNLayer 3 VPNLayer 3 VPN
QoSQoSTE MgmtTE Mgmt
DiagnosticsDiagnosticsDec. ’05
28© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Agenda
IP OSS – Introduction & Overview
Manageability
Element Management
IP VPN Fulfillment
IP VPN Assurance
Putting Things Together
Summary, Q&A
The Assurance Challenge
Correlating Faults
MPLS Diagnostic Expert
29© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
1) A PE Interface goes down and trap is sent to fault management …
IP VPN Assurance – Correlating Faults A Simple Failure Scenario – 1/7
2)
… root-cause vs. symptom ?… in service / out of service ?… which customer is affected ?… which VPN / Site ?… neighbouring devices ?… SLA breaches approaching ?
???
30© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Incoming Interface Down Alarm
IP VPN Assurance – Correlating Faults A Simple Failure Scenario – 2/7
31© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
CiC events are enriched with topology information from Precision IP, including “connected device”, and “VRF name”
IP VPN Assurance – Correlating Faults A Simple Failure Scenario – 3/7
32© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
CiC ISC Policy Manager (based on IMPACT) automatically extracts service information from the Cisco ISC MPLS Provisioning Product.
This enables CiC to automatically identify which customers and Sites will be impacted by a particular PE failure.
IP VPN Assurance – Correlating Faults A Simple Failure Scenario – 4/7
33© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Security Events
Database Events
Web Events
Web Events
Load B. Events
Network Events
Network Events
Network Events
Network Events
End-user Events
Identifying and monitoring the components that support the Service enables end-2-end Service Assurance
Identify service elements
Monitor service elements
IP VPN Assurance – Correlating Faults A Simple Failure Scenario – 5/7
34© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Security Events
Network Events
Network Events
Database Events
Web Events
Network Events
Load B. Events
Web Events
Network Events
End-user Events
Consolidate Service Events > Event Consolidation provides visibility of all service-impacting events> Consolidation engine should reduce service event “noise”
> Deduplication> Suppression> Auto-clear events that resolve themselves
IP VPN Assurance – Correlating FaultsA Simple Failure Scenario – 6/7
35© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Netw
ork
Load
Bal
ance
r
Web
Data
base
Secu
ritySecurity
EventsNetwork Events
Network Events
Database Events
Web Events
Network Events
Load B. Events
Web Events
Network Events
End-user Events
Events mapped to Service Model
Service Model
OLAsDefined
Consolidate Service EventsOverall
SLA
IP VPN Assurance – Correlating FaultsA Simple Failure Scenario – 7/7
36© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
CiC IOS’ MPLS Troubleshooting Tools:
CIC MPLS Tools leverage Precision IP topology data e.g. “VRF Ping Connected Device” uses Precision data to auto populate the “connected device field”
IP VPN Assurance – Correlate UPAnd NOW start Drill-DOWN / Troubleshoot
37© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Agenda
IP OSS – Introduction & Overview
Manageability
Element Management
IP VPN Fulfillment
IP VPN Assurance
Putting Things Together
Summary, Q&A
The Assurance Challenge
Correlating Faults
MPLS Diagnostic Expert
38© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
IP VPN Assurance – MPLS Diagnostic Expert Detection of Faults
Everything that can go wrong in an MPLS Network will produce a TRAP
• And even if it would:• Was it raised by the problem or by a symptom if it ?
• Can you drill-down from the trap ?
• Did you configure it (the TRAP or the Audit raising the TRAP) ?
• Do you always capture it ?
• Do you always understand it‘s impact ?
• Do you always assign the right priority ?
39© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
IP VPN Assurance – MPLS Diagnostic Expert Detection of Faults
1. Network Reported• Alarms (Traps, Syslog)
2. Proactive Audit Results• Polling, Auditing, Thresholds, IPSLA
3. Customer Reported• Missed by 1) and 2)
ISSUE
40© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
IP VPN Assurance – MPLS Diagnostic Expert Customer Reported Faults (CRF)
• Often (too-) late to prevent SLA violation
• Unprecise problem description
• Cannot be planned for
⇒Minimize # of Customer Reported Faults
⇒Reproduce & Isolate CRF
⇒MPLS OAM can help
41© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
IP VPN Assurance – MPLS Diagnostic Expert MPLS OAM in Assurance
Support the Problem Resolution Cycle
• Detect
• Locate
• Isolate
• Fix
• Test
• Deploy
aka ‚Troubleshoot‘
42© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Customer reported fault -Smoking exhaust …
TroubleshootingBasic alarm -
Oil lamp
Root Cause Analysis –from Engine Management System”
Alarm Management
IP VPN Assurance – MPLS Diagnostic Expert MPLS Troubleshooting
43© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
LSPLSP
1) Fault on line card ASIC, traffic disappears in “black hole”. No alarm generated.
3) Start locating the problem on this nodeusing CLI, MIBs, …
2) Customer Reported Fault
4) … then this one …
5) … then this one … 70) … then this one …
71) … HOURS later … after checking 70 P and PE nodes the fault is located.
=> now troubleshooting starts
IP VPN Assurance – MPLS Diagnostic Expert MPLS OaM manual Troubleshooting
44© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
LSPLSP
newIP VPN Assurance – MPLS Diagnostic Expert MPLS OaM Tool Support
MPLS Diagnostic ExpertEncapsulates Cisco TAC IP Over 100+ potential failure
scenarios checked automatically
Non-Intrusive
CLI transcript & Logs
Automated drill down GUIs
Affected Node isolated directly byMPLS Diagnostic Expert & IOS instrumentation
45© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
newCisco ISC – MPLS Diagnostic Expert OAM Application – Input Screen
46© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
newCisco ISC – MPLS Diagnostic Expert OAM Application – Input Screen 2
47© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
newCisco ISC – MPLS Diagnostic Expert OAM Application – Progress Screen
48© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
newCisco ISC – MPLS Diagnostic Expert OAM Application – Result Screen
49© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
newCisco ISC – MPLS Diagnostic Expert OAM Application – Test Log
50© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
newCisco ISC – MPLS Diagnostic Expert OAM Application – CLI Transcript
51© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
• Edge – 30 Unique Scenarios …Route Target Mismatches between Ingress/Egress PEMismatches between FIB/LFIB…
• Core – 30 Unique Scenarios …RP/LC inconsistenciesLSP Blackholes…
• Access Circuit – 40 Unique Scenarios …ATM/Frame Relay/Ethernet IssuesHDLC interfaces…
newCisco ISC – MPLS Diagnostic Expert OAM Application – Test Scenarios
52© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Type in Simple details e.g. Customer Edge IP
addresses … and press “OK” to start
• GUI locating the problem and isolatingit’s root cause & recommended action• 100+ potential failure scenarios checked • Repeatable & Transcipted & Logged
Cisco ISC – MPLS Diagnostic Expert OAM Application – Summary new
53© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
This will completely change the dynamics of our service desk –we can put advanced tools into
the hands of Tier 1 operators to run while the customer is still on the phone. We expect this to eliminate 50% of escalations to
Tier 2/3 technicians
Cisco ISC – MPLS Diagnostic Expert Some Quotes from EFT Customers new
We haven’t seen anything like this before. This is a step function in capability above our fault vendors
We want this tomorrow for our
service desk
Very Impressive. Will be very useful for our Tier 1 & 2
support teams
This is unique in the industry
54© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Cisco ISC – MPLS Diagnostic Expert CCIE vs. MPLS Diagnostics Expert new
See: http://www.miercom.com/?url=reports/&v=16
• Free up CCIE time for more forward-looking and revenue generating activities
55© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Agenda
IP OSS – Introduction & Overview
Manageability
Element Management
IP VPN Fulfillment
IP VPN Assurance
Putting Things Together
Summary, Q&A
56© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Putting Things Together Typical IP VPN Management Architecture
Programmable and Physical Network Layers
Programmable Network LayerProgrammable Network Layer
Network Devices & Device InstrumentationNetwork Devices & Device Instrumentation
Assurance
SalesSales OrderHandling
OrderHandling
ProblemResolutionProblem
ResolutionPerf/SLAReportingPerf/SLAReporting
Invoicingand RatingInvoicing
and Rating
Service Product Development and Maintenance
Network and Systems Management
NetworkPlanningNetworkPlanning
ElementManagement
ElementManagement
MaintenanceRestoration
MaintenanceRestoration
NetworkMonitoringNetwork
Monitoring
ServiceCreationServiceCreation
ServiceInventoryService
InventoryServiceQualityServiceQuality
MediationAggregationMediation
Aggregation
Customer Care
Fulfillment Billing
NetworkProvisioning
NetworkProvisioning
ServiceProvisioning
ServiceProvisioning
Programm
able Netw
ork Infrastructure
Common Information and
Services
Event MgmtEvent Mgmt
IP MgmtIP MgmtDNS, DHCPAddressingDNS, DHCPAddressing
Intelligent Agents
Intelligent Agents
Inventory andTopology
Inventory andTopology
Identity and Security
Identity and Security
Workflow,GUI and APIsWorkflow,
GUI and APIs
IAIA
CiscoCiscoInfoInfo
CenterCenter
NTP Source(s)NTP Source(s)
/ or Custom SLM Portal/ or Custom SLM Portal
Cisco Cisco NetFlowNetFlowEngineEngine
Quallaby ProvisoQuallaby ProvisoInfovistaInfovista VistaViewVistaView
CA CA eHealtheHealth
Cisco Info Center / SLAM andCisco Info Center / SLAM and
CiscoCiscoIP SolutionIP Solution
CenterCenter
PolPol MgrMgr
Cisco Cisco ConfigConfigEngineEngine
IPSLAIPSLASNMPSNMP SyslogSyslog SSHSSH NTPNTP NetFlowNetFlow
Cisco Cisco NetFlowNetFlowCollection EngineCollection Engine
CiscoSecureCiscoSecure ACSACSTACACS +TACACS +
CiscoWorksCiscoWorks LMSLMSCTMCTM
Enhanced DeviceEnhanced DeviceInterface (EInterface (E--DI)DI)
57© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Agenda
IP OSS – Introduction & Overview
Manageability
Element Management
IP VPN Fulfillment
IP VPN Assurance
Putting Things Together
Summary, Q&A
58© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Service Fulfillment for IP VPNs Summary
Service Fulilment is not only about putting the correct IOS config into a node, it‘s also about ...
... being secure, reliable, efficient and scalable
... having an accurate logical inventory which allows to understand, reproduce, map, correlate, audit, modify, test and troubleshoot what has been configured
... coping with heterogenous platforms and IOS releases, multiple access technologies, unknown IP addresses, etc.
... causing minimal impact on network nodes, convergence times but also on time/skills required of network operators
59© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Service Assurance for IP VPNs Summary
Assurance is not only about receiving alarms, it‘s also about ...
... turning alarms into information by - enriching them with technical information- correlating them to IP VPN services- mapping them against the SLA contract
... supporting an effective problem resolution cycle
... applying pro-active audits to decrease the number of customer found defects
... applying re-active audits to accelerate the troubleshooting cycle
60© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
Q & AReferences
• Cisco IP Solution Center: www.cisco.com/go/isc
• MPLS Diagnostic Expert: www.cisco.com/go/mde
• Cisco Configuration Express: www.cisco.com/go/ce
• Cisco Configuration Engine: www.cisco.com/go/ie2100
• Cisco Info Center: www.cisco.com/go/cic
• CiscoWorks LMS 2.5 : www.cisco.com/go/lms
• NetFlow: www.cisco.com/go/netflow
• IPSLA (aka SAA, aka RTR): www.cisco.com/go/ipsla
• Feature Navigator: www.cisco.com/go/fn
• MIB Locator: www.cisco.com/go/mibs
• Cisco Network Management Newsletter (email subscription possible):www.cisco.com/external/networkmanagement/nm-newsletter/May06.htm
61© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
62© 2005 Cisco Systems, Inc. All rights reserved.IP VPN [email protected] Cisco Public
… thank you …