Intense Conversations: Handling Annoying People 1 2 Experience is not what happens to you its how you interpret what happens to you. ~ Aldous Huxley 3 Benefits of Emotional Intelligence Awareness of Your Emotions Decision Making Why are you that way? Relationships Stress and Illness Health 4 Five Factors Affecting Emotional Intelligence Self-Management Self-Awareness Self-Regulation Self-Motivation Understanding of Others 5 Skills in Emotional Intelligence Understanding Emotions and How to Manage them in the Workplace. How to accurately perceive emotions. Use Emotions to Facilitate Thinking Manage Emotions 6 Communication Skills Verbal Focused Listening Asking Questions Communicating with Flexibility and Authenticity Non-Verbal Body Language Its not what you say but how you say it Articulate your emotions using language. 7 The greatest reward is to know that one can speak and emit articulate sounds and utter words that describe things, events and emotions. ~Camillo Jose Cela 8 Tools to Regulate Your Emotions Seeing the Other Side Self-Management and Awareness Giving in Without Giving Up 9 Gaining Control Using Coping Thoughts Using Relaxation Techniques Bringing it All Together Disagreeing constructively you dont have to win! 10 Is Your Glass Half Full or Empty? Optimism Pessimism Is There a Balance Between the Two? 11 7 Principles of Intense Conversations 1. Master the Courage to Interrogate Reality 2. Come Out From Behind Yourself into the Conversation and Make it Real 3. Be Here, Prepared To Be Nowhere Else 4. Tackle Your Toughest Challenge Today (Face the Bull) 12 7 Principles of Intense Conversations 5. Obey Your Instincts 6. Take Responsibility for Your Emotional Wake 7. Let Silence Do the Heavy Lifting 13 The greatest ability in business is to get along with others and influence their actions. ~John Hancock 14