Inter-Aide Employee orientation. Agenda 1.Understanding the need for Inter-Aide, your Employee Assistance Program 2.About Homewood Health TM ? 3.What

Inter-AideEmployee orientation

Agenda

The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 2

Inter-Aide services are provided by Standard Life in association with Homewood Health™, a trusted Employee Assistance Program (EAP) provider who has been offering services since 1979.

The Need for Inter-Aide: Support

When life gets complicated…

• In your relationships—as a couple, as a parent or at work• In your ability to manage all your personal and professional

responsibilities • Challenges can escalate and cause other problems

You can call Inter-Aide,

your Employee Assistance Program

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About Homewood Health™

• Canadian EAP provider since 1979

• Leader in mental health and addiction services

• Standard Life’s business partner for Inter-Aide services

• 1,200,000 employees and family members covered in Canada

• Over 3,500 counsellors across Canada

The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license)

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What is Inter-Aide?

• Voluntary and confidential

• Short-term and “solution-focused” counselling

• 24/7 help line (365 days)

• Available by phone, online and in person

• Access to a network of specialists for a wide range of problems


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Eligibility

Who is eligible?

• Employees• Immediate family:

• Spouse or common-law partner

• Children, or children of spouse or common-law partner

• Eligible family members for up to three (3) months following the death of the insured employee


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Counselling


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Inter-Aide can help with

• Family matters: relationship issues, youth or parenting issues, blended family challenges

• Couple issues: such as relationship issues and separation/divorce

• Work-related problems: professional burnout, stress, career orientation and job dissatisfaction


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Inter-Aide can help with


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• Personal/Mental health problems: depression or anxiety, grief, bereavement, isolation, anger, low self-esteem

• Addictions: compulsive gambling, alcohol and drug abuse

• Health problems: such as chronic illness and pain

• And more

Work-Life Balance Services

What are Work-Life Balance Services?

• Professional assessment, information and coaching on a wide range of issues• Support to prevent everyday challenges from escalating into more serious life

or health problems• Specialists listen and offer customized information and resources to help with

each specific situation• Access by phone


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Family Support ServicesChildcare and Parenting / New Parent Support•Practical advice for new moms and dads•Transitioning back to work•Childcare resources, e.g., sourcing daycare options•Children with special needs, e.g., autism or requiring additional support


Elder and Family Care•Homecare advisory service, e.g., options for maintaining a relative’s ability to live independently in their own home•Qualified eldercare professionals


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Family Support ServicesRelationship Solutions

•Coaching on relationship and/or communication challenges•Couple relationship resource tool kit •Tips on resolving conflict and differences to enhance your relationship with your partner



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Health and WellnessSmoking Cessation• Addresses physical and

psychological dependence and initiates foundations for successful behaviour change

Nutritional Counselling• Learn healthy eating habits to

improve weight and energy and manage disease



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Personal Resources

Career Planning / Workplace Issue Counselling• Job concerns and conflicts with colleagues or supervisor• Time management

Financial counselling• Establishing a budget• Debt resolution

Legal advisory service• Finding a helpful and affordable lawyer• Guidance on separation or writing a will



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Personal Resources


Pre-retirement Planning• Assessment of psychological, emotional and financial

needs in preparation for retirement

Shift Worker Support • Keeping sleep patterns and other health issues on

track• Keeping family relations harmonious


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Inter-Aide as an Online Resource

Online educational resources

• Health Library

• Childcare and Eldercare Resource Locators

• Newsletters

• E-Learning Courses

Accessed through www.standardlife.ca/eap


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http://www.standardlife.ca/eap

15 for employees• Taking Control of Anger• Taking Control of Stress• Taking Control of your Career• Taking Control of your Mood• Foundations of Effective Parenting• Taking Control of Job Loss and Transition• Embracing Workplace Change• Responsible Optimism• Resolving Conflict in Intimate Relationships• Stop Smoking: Get your Life Back!• Preparing for your Retirement• Resilience: Facing Life’s Challenges with Courage and Conviction• Taking Control of your Money• Taking Control of Alcohol Use• Respect in the Workplace

Inter-Aide as an Online Resource

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E-Learning courses:


Online Member Services

Go to www.standardlife.ca/eap


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Online Member Service


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21The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license)














Accessing Inter-Aide

Inter-Aide appointment process

• Immediate support for crisis situations

• First appointment booked or call-back within 24 hours

• First session offered within three (3) business days

• Ability to match according to preferences, modality of counselling, location and issue presented


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Confidentiality

Employee participation as well as the content of the discussions with the counsellor are confidential information

• Appointments are arranged to preserve anonymity• A professional code of ethics is followed• Files are securely kept on Homewood HealthTM premises• If required, information is released only upon employee’s informed, written,

legal consent (exceptions: children at risk, risk to self or others, subpoena)


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Providing Feedback

We value your feedback.

You can help us improve our services:

• Call the confidential help line services • Notify us of any concerns about the Inter-Aide service• Provide your comments through our Client Satisfaction Survey


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Providing Feedback


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Getting help

Help is available Canada-wide

24 hours a day,

7 days a week

Confidential help line

1 855 263-8648

1 888 384-1152

Secure website

standardlife.ca/eap


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Questions / comments


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Documents

Inter-Aide Employee orientation. Agenda 1.Understanding the need for Inter-Aide, your Employee Assistance Program 2.About Homewood Health TM ? 3.What