Felix Consulting | Candidate Information Pack

Interaction Disability Services

CEO

February 2020 | Confidential

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CONTENTS

About Interaction 3

Position Advertisement 4

Position Description 5

Key Priorities and Key Performance Indicators

Strategic 6

Operational 7

External Stakeholder Management 8

Team Management 8

Qualifications, Experience and Knowledge 9

Organisational Chart 10

How to Apply 11

Anticipated Timeframe 11

Useful Links 11

Further Information 11

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ABOUT INTERACTION

Interaction Disability Services (‘Interaction’) was founded in 1979 by a group of parents with the aim of maximising the responsible independence for people in Western Sydney with an intellectual disability.

Early efforts focused on the transition of people from their family home into an intensive skill development program supported by families and volunteers. Empowering people through education and community networks, people were then transitioned to independent accommodation with minimal assistance.

From these humble beginnings, Interaction expanded to provide the following services annually to over 550 children, adults and their families: State funded accommodation support; flexible/combination respite; behaviour/specialist intervention; in-home accommodation support; case management and local coordination; learning and life skills development; recreation and holiday programs.

2015 brought change to the sector with the introduction of the NDIS, which Interaction is now a registered provider of supports for. Although we have successfully moved with the times, Interaction has stayed true to our values – an organisation committed to empowering people.

In addition to being a generalist service provider for people with an intellectual disability, Interaction is recognised as a service provider of choice for individuals with Prader-Willi Syndrome (PWS). In 1992, Interaction established Australia’s first accommodation model specifically for three adults with PWS. In 1993, this residential model was recognised by the International Prader-Willi Syndrome Organisation as best practice for individuals with PWS.

We work alongside people to identify their better life now and their future goals and aspirations. Our flexible approach means we represent and resource people with personalised services.

VISION To be an organisation of excellence; a growing, flexible and proactive person-centred service.

MISSION To provide exceptional services for people with disability, primarily those with an intellectual disability, and their support networks. Through person-centred support, we empower people to reach their individual goals and aspirations.

VALUES

Integrity

Respect

Openness

Person-centred

Accountability

Life-long learning

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POSITION ADVERTISEMENT

CEO, INTERACTION DISABILITY SERVICES

Founded in 1979, to maximise responsible independence for people in Western Sydney with an

intellectual disability, Interaction Disability Services now provides a suite of accommodation, support

coordination, case management, life skills development and behaviour and allied health services.

Interaction is also recognised as a service provider of choice for individuals with Prader-Willi

Syndrome (PWS). Interaction has an enviable track record of satisfaction from participants and their

carers.

The Board is seeking to appoint a heart-driven, commercial CEO to lead the organisation to deliver

high quality, personalised supports to the people it serves, while ensuring ongoing financial

sustainability for the organisation.

Accountable to the Board, the CEO will be an energetic and dynamic leader who will be responsible

for:

Developing and implementing the organisation’s strategic and business plans which provide

for growth and financial sustainability

Building operations and organisational culture to underpin this growth

Developing and sustaining productive relationships with key external stakeholders

Key to success will be leading a high-performance executive team that provides outstanding disability

support service to an expanding client base in the changing environment of the National Disability

Insurance Scheme (NDIS).

Candidates will bring:

Demonstrated expertise in the strategic leadership in a complex and highly regulated

service sector, ideally in health or human services

Demonstrated alignment to and passion for the vision and values of Interaction

Strong commercial capability and proven ability to grow business areas and deliver results

Capacity to articulate and gain buy-in for the organisational vision and deliver a

collaborative, results-driven culture

Exceptional stakeholder relationship skills

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POSITION DESCRIPTION

Organisation:

Position:

Location:

Reports to:

Direct Reports:

Interaction Disability Services

Chief Executive Officer

6/16 Lexington Drive,

Bella Vista, NSW 2153

Board of Directors

General Manager Operations

Financial Controller

Executive Officer

HR Manager

Behaviour and Allied Health Practice Manager

Employment Status: Contract - 5 years

Purpose: The CEO will lead the organisation to provide outstanding disability support

service to an expanding client base in the changing environment of the NDIS.

The CEO will be responsible for the effective development (in conjunction

with the Board) and implementation of the organisation's strategic plan,

ensuring it delivers financial sustainability into the future, building operations

and culture to underpin growth, leading and retaining a strong executive

team, and developing and sustaining productive relationships with

stakeholders.

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KEY PRIORITIES & KEY PERFORMANCE INDICATORS

1. STRATEGIC - Lead Interaction with comprehensive strategic and governance

direction for agreement with the Board so that the Board discharges its

responsibilities appropriately.

• Provide direction and leadership in upholding Interaction’s mission, values and policies• Consult with the Board and take responsibility for the development and implementation

of the strategic plan, business plans and policies so that Interaction’s strategic andfinancial objectives are met

• Manage a quality framework to drive whole of business, operational service excellenceand risk management.

• Monitor and review ongoing compliance with all regulations, legislation, funding programsand external policies

• Work with Senior Managers and the Board in preparing an annual budget for Boardapproval

• Ensure policies, systems and processes are in place so that Interaction’s finances andassets are managed to ensure integrity

• Develop and implement comprehensive workforce strategy to allow for growth and tomeet the challenges and opportunities of the NDIS

• Deliver against legislative requirements, funding and service agreements and contracts,quality assurance systems, disability standards and other relevant certifications and audits

Key Performance Indicators

Board confirm that the CEO has successfully led the development and implementation ofthe strategic plan

Board endorses that all relevant matters at Board meetings, including updates on generaloperations, policies, presentation of management and financial accounts and exceptions,emerging issues, opportunities, trends etc are of a high quality and informative

Board confirms full accountability in developing and implementing agreed Governanceinitiatives across all aspects of the business

Financial sustainability and future development and growth are reported through sound,transparent budget planning, preparation, documentation and reporting.

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2. OPERATIONAL - Manage Interaction’s operations and business objectives so that commercial

and socially responsible outcomes are achieved and maintained.

• Lead and manage Interaction’s business, including communicating priorities, developingand implementing operational plans and operating in accordance with statutory andregulatory obligations

• Work with the Financial Controller to manage, control and deliver Interaction’s finances, sothat adequate information is correct and available to financially manage and achieveagreed objectives, statutory obligations and budget allocations

• Oversee the implementation of business plans to meet agreed objectives• Encourage sharing of knowledge and expertise and greater integration and cooperation

amongst all Interaction staff so that the organisation delivers on its mission and strategicpriorities

Work with Executive Team so that:

• Operational plans are developed in line with strategic and business goals and projects arecommunicated and implemented across the business to deliver the strategy

• Each business area is accountable and compliant with relevant regulatory and statutoryrequirements

• Clearly documented policies and controls are maintained, communicated and monitoredfor adherence, and managers act to rectify and report on any transgressions

• Compliance with all legislative and regulatory requirements of the NDIA, NDIS and otherrelevant authorities are met

• Business risks are identified, communicated, monitored, mitigated and managed• Periodically review and upgrade systems that support Interaction’s business plans• Identify, recommend and implement business improvement opportunities that reduce

costs and/or enhance service experience• Support and enhance the development of Interaction’s productivity and safeguard that all

premises and facilities provide safe environments• Service and organisational information is administered and reported on in an ethical and

professional manner

Key Performance Indicators

Manage the overall operations of Interaction and monitor performance against objectives Capabilities and roles to meet future requirements are developed Service delivery costs within the relevant revenue constraints are well managed All relevant staff and management are aware of their reporting obligations as per

Interaction’s Reportable Incident and Child Protection Policy Continued development of goals and operational guidelines are compliant and consistent

with the aims, objectives and philosophies and associated state regulations.

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3. EXTERNAL STAKEHOLDER MANAGEMENT - Be Interaction’s ambassador and meaningful

voice in the community and engage effectively with media, business leaders, regulators,

politicians and other external stakeholders.

• Develop and foster strong strategic relationships with a range of stakeholders across thecorporate, government, non-profit and community sectors including families, disabilitygroups and other identified parties

• Continuously monitor client expectations to deliver relevant and valuable services• Promote and enhance Interaction’s reputation and brand amongst its external

stakeholders• Maintain a high level of awareness of, and participate in, sector development so that

Interaction’s reputation grows while keeping abreast of the competition andopportunities

• Support and promote the work of Interaction, maintaining a positive image andpresenting the ethical and professional profile of the organisation

Key Performance Indicators

The Board assesses that the CEO has effectively developed and managed Interaction’smedia, public relations, marketing and promotional activities through regular engagementwith media, clients, key regulatory bodies and government

Feedback confirms that developing relationships with Interaction’s clients and otherstakeholders is regular and positive

Successfully positions Interaction as a high performing quality service provider and sectorknowledge leader

4. TEAM MANAGEMENT - Manage and develop the Executive Team and maintain own learning

so that Interaction’s capability grows over time.

• Work with Executive team members, individually and as a group, to develop plans,resolve issues, communicate progress, encourage teamwork, and share information andlearning

• Provide on-job coaching, recognition, and constructive feedback to assist performanceand encourage continuing professional development, and arrange suitable training asneeded within agreed budget

• Provide clear leadership and direction to Interaction employees and foster acollaborative, results-driven and innovative culture

• Discuss and agree Executive team shared and individual goals, set priorities and allocatework within the team, and regularly review and update

• Report progress and performance of Executive team and staff members periodically tothe Chair

• Continue to develop own professional and personal skills that will assist Interaction tofulfil its objectives

Key Performance Indicators

CEO assesses through the performance management program that Executive teammembers meet or exceed standards consistently

The Board assesses that the Executive team is well managed, and capabilities have grown Formal and informal feedback indicates Executive team members’ job satisfaction Behaviour that is consistent with Interactions Values, Ethics, Vision, Mission and Values Engagement in ongoing self-development

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QUALIFICATIONS, EXPERIENCE AND KNOWLEDGE

Tertiary qualifications in business or relevant discipline

Executive leadership experience in a complex and highly regulated service sector ideally inhealth/human services

Success in identifying, developing and overseeing the delivery of sustainable growthinitiatives

Strength in effectively managing relationships with a diverse range of stakeholders

Excellent communication, presentation and influencing skills

Delivering and maintaining a positive culture and embedding values into the workenvironment

Proven people leadership skills with record of having created a sense of ownership andengagement and building organisational capacity to deliver quality service performance

High emotional intelligence with a collaborative approach, with a focus on employeeempowerment by valuing contributions

Expertise and comfort working with the Board on strategic issues, organisationalperformance and enterprise risks

Purpose driven, energetic, driven with personal values aligned to the organisation

Ideally, an understanding of National Disability Insurance Scheme (NDIS)

INTERACTION DISABILITY SERVICES LTD

ORGANISATIONAL CHART

Board of Directors

CEO

General Manager Operations

AccommodationDirect

SupportSupport

Coordination

Leisure &

Lifestyle

Financial Controller

Accounts Payroll

BAHSPractice Manager

Behaviour & Allied Health

Services

Executive Officer

Reception Marketing IT

Human Resources

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HOW TO APPLY

To submit an application for this role, please submit the following information:

A cover letter (up to two pages) highlighting your motivation and suitability for the role; A current CV; Your notice period; Names of two referees, together with a brief statement of the capacity in which they have

known you (We will not contact your referees without your express permission); Your availability for interviews (as per bold dates in timeframe below); and An indication of the earliest date you could commence in the role

By Sunday 5 April 2020 to ruth.hayes@felixconsulting.com.au

ANTICIPATED TIMEFRAME IN SELECTION PROCESS

Closing date for applications – Sunday, 5 April 2020

Preliminary interviews (Felix Consulting) – Thursday, 16 April and Friday 17 April 2020

Longlisting of candidates– Week of 20 April 2020

Interview with Chair– Tuesday, 5 May 2020

Shortlisting of candidates – Week of 5 May 2020

Panel interviews – Monday, 11 May 2020

Board presentation – Tuesday, 12 May 2020

Reference/Qualification/Employment Checks – Week of 11 May 2020

Candidates will updated on their status at key points of the recruitment project.

USEFUL LINKS

Website: https://interactionservices.org/ Annual Report: https://interactionservices.org/wp-content/uploads/2020/02/IDS13845_Annual-Report_2019_Full-Book_LR.pdf

FURTHER INFORMATION

Felix Consulting is assisting Interaction Disability Services with the appointment of the CEO. Please contact Ruth Hayes on 02 8920 9844 or ruth.hayes@felixconsulting.com.au or Catherine Rowley on 0411 155 177 or catherine.rowley@felixconsulting.com.au.