Upload
haquynh
View
221
Download
0
Embed Size (px)
Citation preview
InterConnect2017The World Bank Group
Selects IBM TRIRIGA for Global Deployment
Presented by: Greg D. Oliver, CFMSenior Project Manager
Sanjiv Paul Singh, AIA, LEED-APeCIFM Solutions Executive Vice President
1. Introductions
2. Overview & Experience
3. Case Study: The World Bank GroupA. OverviewB. Why IBM TRIRIGA
4. TRIRIGA at The World BankA. OverviewB. Working DetailsC. Mobile Solution D. Next Steps
5. Questions & Answers
Introductions
Sanjiv Paul Singh, AIA, LEED APExecutive Vice President, eCIFM Solutions Inc.
Greg D. Oliver, CFMSenior Project Manager, The World Bank Group
o Licensed Architecto 30+ years of industry experience with a
large portfolio of successful TRIRIGAimplementations
o Creator of eCIFM’s innovative Mobile solution On-The-Go
o Former V.P. of Peregrine Systemso Prof Services Manager at ARCHIBUS
o 20+ years managing projects ranging from minor maintenance and repair to large base-building capital improvements
o Bachelor’s Degree from the State University of New York at Buffalo Building Systems Technology and a Master’s Degree from Michigan State University in Facilities Design & Management
o Certified Facility Manager (CFM)
Singular Systems focus on IBM’s market-leading TRIRIGA IWMS solution TRIRIGA partner since 2002 eCIFM has a Global Presence > 120 employees worldwide Winner: IBM Facilities & Asset Innovation Award Top TRIRIGA Partner, 2nd year in a row NASA Office of Small Business Programs Customers in every major industry
eCIFM Solutions - Corporate Overview
Core Services
Premier IBM Business Partner
System Implementation Cloud & Hosting Solutions 24 x 7 Technical SupportRE & FM Consulting CAD Support Mobile SolutionsTRIRIGA Upgrades TRIRIGA Enhancements On or Off Site Training
Learn more about TRIRIGA and eCIFM https://youtu.be/ShOMGT_3xL0
Case Study: The World Bank Group
The World Bank Group
“The World Bank Group is a vital source
of financial and technical assistance to
developing countries around the world.
The World Bank Group is not a bank in
the ordinary sense, but a partnership of
institutions managed by their member
countries to reduce poverty and
support development.”
– The World Bank Group
Overview of The World Bank Group
Established in 1944, the World Bank Group is headquartered in Washington, D.C. with more than 10,000 employees in more than 120 offices worldwide.
The World Bank Group has set two goals for the world to achieve by 2030:
o End extreme poverty by decreasing the percentage of people living on less than $1.90 a day to no more than 3%
o Promote shared prosperity by fostering the income growth of the bottom 40% for every country
The World Bank Group
*Data is current as of FY2017
Over 10,000 employees in 120 offices around
the world
Headquartered in Washington, DCOver 7,500 staff
Approximately 4.0M sq. ft. of commercial office space
Made up of 189 member countries from around the world
Overview of The World Bank Group
General Services Department
o Securityo Travel & Visao Mail/Shippingo Food & Conference Services o Translation & Interpretation o Corporate Real Estate & Facilities o Printing & Multimedia o Institutional Services
Corporate Real Estate & Facilities
o Strategic Planning & Design o Facilities Construction, Operations, & Maintenance o International Real Estate & Development o International Field Office Facility Management (30
locations; 1.3M SF)o Corporate Insurance
TRIRIGA at The World Bank
Projects Overview
ProjectLifecycle
Plan
Design
Budget
Contract
Execute
Close
Main Features:o Critical path scheduling, critical date alerts and automated
reminderso Consultant and contractor management processes and controlso Program and project portfolio management with funding
request analysis
Benefits:o Identifies critical tasks and processes to accelerate construction
schedules and store revenueso Automates procurement and contract life cycles to reduce
change orders and overpaymentso Generates high return capital projects that balance risks,
financial and environmental returns
Facility Operations Overview
Auto-Assignor
DispatchManager
Call Center
Preventive Maintenance
Self Service
*Request Type defines combination
Capital, Facility, or
Real EstateProjects
Work, Schedule, Inspection,
etc.Task
VendorsWorkgroups
Main Features:o Self-service and duplicate request management processes for corrective
maintenanceo Preventive maintenance processes and integrated Service Level
Agreementso Condition-based maintenance processes
Benefits:o Avoids costly dispatches of internal or
external service providers to resolve duplicate issues
o Automates generation an dispatch of preventive maintenance tasks to extend life of critical assets
o Evaluates operational, financial and environmental returns to optimize capital investments
How Is TRIRIGA Used?OverviewoOne of the first TRIRIGA users when it was rolled out as
SPAN FMo Currently using v8, installed in 2006o Primary use toady: Operations & Maintenance and Capital
Projects
Operations & Maintenanceo Tickets are requested for services o Emailo Call in: Help Desko E-services (on-line requests)o Internal QA/QC requests
Statuso In design state with eCIFM for the Operations &
Maintenance and Capital Projects oGo live date: July 1, 2017o Incorporating mobile devices for Operations & Maintenance
and Capital Projects
Maintenance &
Engineering
Furniture Systems, Moving,
& Custodial
Service Work Orders: Average 51,000
annually
Construction Support
shops
Projects: Average
350 annually
TRIRIGA at The World Bank Group
TRIRIGA at World Bank - Overview
TRIRIGA Modules:
Operations & Maintenance and Capital Projects
o Currently upgrading IBM TRIRIGA Operations and Maintenance from version 8.4 to 10.5.
o This upgrade will facilitate day to day facilities operations.
Interfacing with other systems:o eServiceo Webtask - which has a current interface with their
existing application
Portfolio Data:o Geographyo Locationso Peopleo Organizations
Geography Locations People
Assets Organizations
World Bank Challenges
TRIRIGA was not available to users in the field
Project Information was scattered and not stored in TRIRIGA
Documents were divided among separate systems making printing difficult
Our Solutions
eCIFM Mobile On-The-Go
eCIFM DataMigrator
eCIFM Data Consolidator
Implementing eCIFM Value Adds for TRIRIGA
On-The-Go Mobile Solution
• Projects On-The-Go• Project Schedules • Project Budgets• Project Documents
• Service On-The-Go• Work Orders & PMs• Time Entry • Asset Management
Data Consolidator
• Merge unrelated documents
• Store / Print / Send• Bundles various
document formats into one PDF file
• Organize information for analytics
Bi directional Outlook Integration
• Project Summary• Email Conversation /
Approvals• Bi Directional
integration to MS Outlook
• Automated document upload from email to TRIRIGA
TRIRIGA at World Bank - Overview
TRIRIGA at The World Bank Group
Request Submission Description
o Requesters submit requests for work via eService (interfaced with TRIRIGA)
o New Help Desk User portal configured in the ungraded version of TRIRIGA
o Out-of-the-Box Hierarchy will require modifications to match the existing form
TRIRIGA at World Bank – Working Details
Work Task Routing – Multi Location, Multi Service Provider - Service Assignment using Service Assignment Matrix (SAM)
TRIR
IGA
Phase
Work Request Issued
Check Service Plan for Request
Action = Create Work Task?
Lookup SAM for Request Class and
Location
SAM Located? Assign Work Task to Service Provider in
SAM
Supervisor Assigns to
Team Member (Technician)
End
Service Plan Service
Assignment Matrix
Place Request in Open Request
Queue
Place Work Task in Workgroup
Unassigned Queue
Place Work Task in Team Member
Assigned Queue
Open Service
Requests Queue
Workgroup Unassigned
Tasks Queue
Team Member
Task Queue
Place Work Task in Open Work Task
Queue
Open Work Tasks
Queue
Check Service Plan
1
Action
2
Place Request in
3
Lookup SAM for
4
Place Work Task in
5
Place Work Task in
7
Supervisor 8
Assign Work Task to
6
Place Work Task in
9
Yes Yes
Service Agreement Overview
The process that the system will use to route Work Tasks to the appropriate Service Provider (Workgroup) and ultimately, the Team Member in that Workgroup
Add Description field on the Request Details Section. Should be the 1st field-required Request Classification: Required Created via (Dropdown: Classification) – required Work Type (OOB Classification) Asset: Query Building Equipment Add sender reference number field
TRIRIGA at World Bank – Working Details
Move details MLI with 5 lines with Name, From Location to Location: 3 columns Search Query
Default to Someone ElseMove Proposed Move Date to General Section
TRIRIGA at World Bank – Working Details
On-The-Go Mobile for World Bank
Services On-The-Go
Work Orders & PMsTime Entry
Asset Management
Projects On-The-Go
Project SchedulesProject Budgets
Project Documents
The World Bank Group - Next Steps
o Rolling out to Operations & Maintenance to Field Office Facility Management Group as a pilot in Nairobi and Chennai. Pilot could then be expanded to 15 other office locations.
o Implementation of Real Estate & Energy applications
Questions?
InterConnect2017
THANK YOU!
Contact Us for more information
Sanjiv Paul Singh, AIA, LEED-APeCIFM Solutions [email protected]
Greg D. Oliver, CFMSenior Project [email protected]