Intercultural conflict Style Inventory:

We don’t all smile in the same language.

Jordi Roman RomanoACS Retreat

June 23, 2010

NC Teacher Evaluation Process Standard II:Demonstrating knowledge of culture and addressing stereotypes

“How rigidly do we adhere to stereotypes?”

Goals

Determine participant’s own intercultural conflict resolution style

identify specific cultural differences in conflict style that “make a difference” in participant’s professional activities.This is only the introduction piece.

Conflict

“Conflict is culturally grounded-the way we attempt to resolve conflict is learned from the groups we grew up in during our formative years”

What is the intercultural conflict style – Individual Profile?Describes your preferred approach Comprehensive scientifically based validated assessment of different cultural approaches used to resolve conflict ( ICS, page 7).

What is your intercultural conflict style – Individual Profile?Take out your inventory surveyKey point : think about your preferred approach for resolving conflict situations.Read the instructions 10 -15 min.

What is your intercultural conflict style – Individual Profile? Part II

Turn to page 5 and graph your D/I and your E/R scores. For example

Discussion Engagement

Accommodation Dynamic

45

23

22 23 45

So, what does “it” mean?

Direct/ Indirect Conflict StyleP. 8-9

Emotional Expressiveness/Restraint Conflict Style

10-11

Share your style with the other members of the group. . .

Think, Pair and SharePage 14 and 15

1. Is your own conflict style similar to the cultural conflict style of your cultural community?

2.Discuss one situation you found challenging because of different intercultural conflict resolution styles. How did it go?

Intercultural Conflict Style Model (Hammer)

DiscussionDirectEmotionally Restrained

EngagementDirectEmotionally Expressive

AccommodationIndirectEmotionally Restrained

DynamicIndirectEmotionally Expressive

Stereotypes

Page 13Strengths and Weaknesses

Implication for educators?

How do we bridge to the other styles?

Golden Key to Understanding the Other

What in your experience make you say that? Feel that? Interpret the situation that way?

Intercultural Conflict Management Skills

Mindful listeningMindful reframingFace-management skillsTrust building skills

and:

Collaborative dialogueCommunication adaptability

Goals

Determine participant’s own intercultural conflict resolution style

identify specific cultural differences in conflict style that “make a difference” in participant’s professional activities.This is only the introduction piece.

We don’t all smile in the same language. . . But we all love a good laugh.

Questions and comments?

Resources

ESL departmenthttp://www.icsinventory.com/What’s Up with Culture? http://www.pacific.edu/sis/culture/

fulbrightonline.org/documents/Conflict_Resolution_Styles.ppt

Thank you!

Thank you