Intergalactic Excellence in McMaster Teaching Units:

Thoughts on Quality

Dale, Kati Cathy

• Online tool a necessary evil – a demanding and unyielding taskmistress that needed feeding – but also helped give structure to ideas and projects

• Could definitely be more responsive and user friendly (and shorter!)

• Time, Time, Time

• When people were given time and support, creative, important and interesting work got done

• Need to keeping working on processes for cross unit collaboration

• ? SFHC/MFP retreat

• The audit and report said as much about the reviewers as about the unit

• The year’s process far more helpful than the “report card”

• e.g. MFP Newsletter/SFHC Medication Review• Biggest benefit: Increase in everyone’s trust and

confidence that things will change/happen as a result of their own effort and interest – not someone else’s job