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INTERNATIONAL AIRPORT REVIEW

VOL 22 | ISSUE 01 | FEB 2018

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No responsibility can be accepted by Russell Publishing Limited, the editor, staff or any contributors for action taken as a result of the information and other materials contained in our publications. Readers should take specific advice when dealing with specific situations. In addition, the views expressed in our publications by any contributor are not necessarily those of the editor, staff or Russell Publishing Ltd. As such, our publications are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any reader, or by anyone who may be informed of any of its contents. Published February 2018

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ANDREW PRICEIATAANDY BLACKWELLIndependent Consultant CHRISTOPHER STEINSiemensFIONA CARLETONHeathrow Airport DR JOHN MCCARTHYIndependent ConsultantMARK CLARKSONOAG

MAURICE JENKINSMiami International AirportDR MICHAEL KERKLOHMunich Airport ROBERT GRAHAMEUROCONTROL SINA AVȘARTAV Airports STEVEN THOMPSONSecuritasVELISSARIOS ELEFTHERIOUIndependent Consultant

ADVISORY BOARD MEMBERS

The impact of emerging technologies: Our skies are changing

WELCOME

CRAIG WATERS [email protected]

International Airport Review.

mailto:[email protected]

www.internationalairportreview.com

internationalairportreview.com2

01 WELCOMEThe impact of emerging technologies: Our skies are changing Craig Waters, Interim-Editor, International Airport Review

04 NEWSA round-up of the latest news and announcements

06 LEADERS’ SERIESBuilding a strong platform for future successKaren Dee, Chief Executive, UK Airport Operators Association (AOA)

07 WEBINAR PREVIEWAirfare Big Data: What’s in it for your airport?In association with INFARE

08 ROUTE DEVELOPMENTKeeping pole position in EuropeKam Jandu, CCO, Budapest Airport

26 ENVIRONMENTThe evolving challenge of noise Melinda Pagliarello, Director

Airports Council International – North America (ACI-NA)

38 INTERVIEW SPOTLIGHTWith Csaba GergelySenior ATM Advisor, HungaroControl

44 PRODUCT SHOWCASERemote tower evolutionFrequentis

46 WEBINAR PREVIEWOperational Terminal Prediction: Maximising airport capacity through forecasting demandIn association with Leidos

14 Bring on the snow!Zaramie Lindseth

Ted Stevens Anchorage International Airport (ANC)

18 Consistently planning for the inconsistentJeff McNallyField Maintenance Supervisor, Gerald R. Ford International Airport (GRR) Tara HernandezMarketing and Communications Director, Gerald R. Ford International Airport (GRR)

22 The ‘Team Manchester’ approach to winter operationsJason Clegg

Manchester Airport

WINTER OPERATIONS

In-Depth Focus

@IntAirport 3

Contents

56 Technology drives customer service at Halifax Stanfield International Airport Craig PaulDirector of Business Solutions & Information Technology, Halifax International Airport Authority

60 Transforming the airport experienceRaoul CooperAirport Transformation Design Manager, British Airways

64 HKIA accelerates its digital transformationChris Au YoungGeneral Manager – Smart Airport, Airport Authority Hong Kong (AA)

TERMINAL TECHNOLOGIES

In-Depth Focus

Want to be published in International Airport Review?

International Airport Review is looking for authors for 2018. If you are from an airport, airport operator, association or research institution and are interested in submitting an article on passenger

operations, airside operations, security, ATC/ATM, construction and design or revenues please send a synopsis to [email protected]

32 Provision of air navigation services at airports: Possible changes ahead?Gaël PogetHead of Aeronautical

35 Remote towers are the future of ATC efficiency in NorwayHans Støen LieAssistant Programme Director, Avinor Air Navigation Services

40 SESAR and digitalising airport operationsFlorian GuillermetExecutive Director, SESAR Joint Undertaking

ATC/ATM

In-Depth Focus

49 NON-AERONAUTICAL REVENUEPassengers and partnerships: The keys to growing non-aeronautical revenueMike Ross, Director of Commercial Development, Greater Toronto Airports Authority (GTAA)

54 INTERVIEW SPOTLIGHTWith Charles HendriksDigital Architect, Schiphol Airport

68 WEBINAR HIGHLIGHTSThe future of airport retailIn association with IATA Consulting

70 EVENTS DIARYA round-up of forthcoming industry events

72 INTERVIEW SPOTLIGHTWith Alex SauriolCTO and Co-Founder, Searidge Technologies

INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01

4 internationalairportreview.com

New batch of smart gates go live at Dubai InternationalTERMINAL OPERATIONS

TWENTY new and enhanced smart gates are now operational in the arrivals area at Dubai International (DXB) Terminal 1. These are in addition to the 10 already installed during 2017 in departures. In total, almost over 120 smart gates are now available across the entire airport reducing average transaction times from minutes to under 10-15 seconds.

“Dubai Airports is always looking at opportunities for innovation that makes the journey smoother and more comfortable for our customers,” said: Michael Ibbitson, Executive Vice President, Technology & Infrastructure at Dubai Airports. “Smart gates do just that by slashing transaction times to just 10-15 seconds and shortening

our passengers take advantage of the service. If you

immigration authorities. It will save you time and make your journey even more enjoyable.”

Brigadier General Talal Al Shanqiti, Assistant Director General for Ports Affairs at the General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai, said: “The installation of the new smart

development project to provide passengers with facilities and services that make their travel through

level of security is our top priority. This new system helps us strike a balance between achieving that objective while also ensuring a better experience for

Smart gates do not require a dedicated card and can

East Midlands Airport and ‘framework agreement’ with

CONSTRUCTION & DESIGN

EXPANSIONAirport will go ahead under the command

Engineering Group Inc. received a framework agreement from Manchester Airport Group (MAG) to deliver building and infrastructure construction and maintenance/refurbishment works. This includes the ongoing expansion projects which are intended to improve capacity, throughput and overall customer experience at the airport.

management, procurement, construction and commissioning activities for airport buildings and associated infrastructure. The initial framework agreement with MAG runs until 2020, with options for extensions up to 2025.

“In alignment with our vision of creating a more connected world, we are leveraging our airside aviation construction

travellers will have while visiting East

& Infrastructure and Industrial President

Airport Group through an Integrated Project Delivery (IPD) approach led by our knowledgeable project management and construction experts, along with a right-sized

Rob Williams, Head of Procurement and

for MAG, said: “Manchester Airport Group framework agreements are a key part of our overall strategic procurement strategy, across all aspects of our extended supply chain. The framework agreements for building, civil and M&E works provide a platform for us to work with a small number of high-

executing a wide range of projects that include construction, refurbishment, maintenance and infrastructure works at our airports. We look

the next few years and utilising their skills and experience to broaden and strengthen the resources available to our capital

The editor’s pick of the most interesting developments within the airport and aviation industry

East Midlands Airport connects over 4.2 million passengers with the world,

serving more than 90 destinations

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5@IntAirport

Runway reconstruction project starts at KosCONSTRUCTION & DESIGN

THEIsland International Airport which will eventually see it more than triple in size has begun with the reconstruction of its runway.

After a year which saw a 20.7 per cent

restoration of degraded asphalt lawyers on

begun. The safety of our passengers is a top priority for us, and for this reason, the reconstruction of the runway and apron pavement has been scheduled

summer season with a brand new infrastructure serving the growing tourism business on the island. Simultaneously Fraport Greece is starting the works

for a completely new terminal building that will replace the outdated old building.”

The works will require a partial suspension of operations from 4-19 March 2018, but Fraport

will be uninterruptedly operated by helicopters.Fraport Greece plans for the development of the

New terminal of 23,106m2

201 per cent increase in the total size of

Refurbishment/expansion of the Waste Water

Treatment Plant (WWTP)

Stations (from 16 to 28) 125 per cent increase in the number of security

lanes (from 4 to 9).

Munich Airport establishes

SAFETY & SECURITY

many airports, the threat of cyber-attack is ever present for Munich Airport. In a move designed to combat it, its operator has set up

and train people from inside or outside the aviation industry.

The Information Security Hub (ISH) was

held to honour the occasion. It will be staffed by IT specialists employed by the airport’s operation company (FMG) who will work with experts from to European aviation industry.

“As an airport operating company, we are responsible for the functionality of critical

day to ensure protection against cyber-attacks,”

Infrastructure at FMG. “Attacks on IT systems around the world have taken on new dimensions in terms of quality and quantity in recent years. New viruses, worms and malware are constantly being developed and turned loose on potential vulnerabilities in our IT systems. The further we

move ahead with digitalisation, and the more functions are performed and networked by computers, the more potential points of attack

the more serious the potential consequences of targeted attacks will become,”

The new centre has four training rooms and IT labs, a control room and an amphitheatre

facilities are equipped with computers, network hardware, cameras and projectors. With this equipment, a group can carry out realistic attacks on IT systems for training purposes, for example, with a second group assigned to take defensive measures.

In setting up and operating the Information Security Hub, which is housed in the former airmail control centre at the airport, near the cargo terminal, FMG is working with three IT security companies: ERNW INSIGHT, HvS-

successfully for many years as developers and consultants for improved IT security.

AirAsia and Uber partner over seamless travelPASSENGER EXPERIENCE

THE

provide ‘a seamless, affordable and convenient door-to-door experience for travellers’.

The airline is one of a number of airlines to team up with the ride-sharing company,

In the case of American Airlines, this has involved messages sent from the carrier to customers’ phones reminding them to book

Airlines, AirAsia will incorporate a ‘deeplink’

AirAsia to offer customers exactly what

and convenient travel experience. By working together, we can provide a service that allows

airport in step with their itinerary and have

trying to get home to see your family, or heading to an important business meeting; your travel experience should be seamless, from door-to-door!”

Tan Sri Tony Fernandes, AirAsia Group

looking to complement its award-winning

the plane that meet our exacting standards.

their entire trip from the moment they step out of their home right until they arrive at their destination, providing amazing travel comfort and peace of mind.”

The two companies will work together in



Building a strong platform for future success

Karen Dee

T

KAREN DEE is Chief Executive of the Airport Operators Association (AOA). Karen has 20 years’ experience in policy development, communications and representation activities. Her career spans roles in the Department for Transport (DfT), consultancy and trade associations such as the CBI, Road Haulage Association and, most recently, the Freight Transport Association where she worked as Director of Policy.

LEADERS' SERIES

7@IntAirport

What are the main benefits to airports in utilising Airfare Big Data?

What is the process of capturing Airfare Big Data and how is that intelligence analysed?

What else will we learn during the webinar?

when we were at the initial

Airfare Big Data: What’s in it for your airport?

14 MARCH 2018

15:00 GMT

International Airport Review

internationalairportreview.com/webinars REGISTER NOW

IN ASSOCIATION WITH:

WEBINAR PREVIEW

www.internationalairportreview.com/webinars


Kam Jandu

Keeping pole position in Europe

RO UTE DEVELOPMENT

9@IntAirport

AT THE

Growth, development and partnershipsDevelopment strategy: Low-cost or legacy carriers, short- or long-haul routes?

BELOW: Inside SkyCourt, the flagship retail and F&B shopping centre in Budapest Airport’s Terminal 2B

Budapest is dynamically progressing as one of Central Europe’s fastest expanding airports, but we cannot be complacent for a second



Notable new connections

ABOVE: Budapest Airport secures

resumption of U.S. services from

May 2018, with operations to New York

JFK, Chicago O’Hare and Philadelphia

ROUTE DEVELOPMENT

11@IntAirport

KAM JANDU has been Chief Commercial Officer at Budapest Airport since 2013, responsible for all passenger and business related commercial and marketing activities. Prior to this he was Director of Aviation at Budapest for four years. Before joining Budapest, Kam gained 21 years’ experience working in both the airline industry with bmi and Star Alliance GmbH, and the car rental industry working with Hertz and Budget.

Benefits of BUD

ABOVE: Budapest Airport broke the 13 million passengers mark in 2017


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Ensuring airport operations are seamless and uninterrupted during harsh winter weather remains a critical component in the overall operation of an airport. Learning from previous

WINTER OPERATIONS

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Bringon thesnow!

Zaramie Lindseth


ABOVE: ANC’s snow fighters skilfully navigate a network of 33 million square feet of runways, taxiways, and aprons to ensure surfaces are cleared for safe aircraft operations

IN-DEPTH FOCUS | WINTER OPERAT IONS

15@IntAirport

T

Our processes for clearing runways has been fine-tuned and vetted by years of experience to yield the most efficient results

ZARAMIE LINDSETH joined Ted Stevens Anchorage International Airport (ANC) in 2001 and has worked in commercial airport operations for over 19 years in various positions involving planning, coordination and oversight of airfield maintenance and operations. Zaramie has managed the Airfield Maintenance section since 2012. He was an Operations Officer for nine years before moving into a management role as the Assistant Manager. His airport career began as an Operations Supervisor with the New Orleans International Airport. Zaramie is a graduate of Embry Riddle Aeronautical University.



RIGHT: ANC has never closed due to a snow or ice storm

The airport is fortunate enough to

have long-term snow disposal areas in

close proximity to our main facilities,

making hauling snow the most economic

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Let’s beat the elements together

As a facility we move between 3-6 million tonnes of snow every year. Transporting that snow in the most efficient manner possible offers one of the greatest opportunities for improvement


www.proviron.com



Tara Hernandez

JEFF McNALLY is the Field Maintenance Supervisor at Gerald R. Ford International Airport (GRR). In this role, Jeff manages a team of employees responsible for maintaining the airfield in all weather conditions. Jeff has 12 years of airfield management experience and before joining GRR in 2006, he worked for The Wayne County Airport Authority (DTW) in both field maintenance and operations. Jeff is also a Marine Corps Veteran.

Consistently planning for the inconsistent


19@IntAirport

W

Airport winter operations – dealing with conditions

Red flag weather traits

Value of people power

LEFT: GRR’s equipment can handle anything thrown its way

The operations and field maintenance crew at GRR are among some of the best, to the extent that they make it look easy, however, the effort is extensive and spans many layers of personnel and functions



1

Efficient snow removal requires good communication

TARA HERNANDEZ is the Marketing and

Communications Director at Gerald R. Ford International

Airport Authority (GFIAA). She is responsible for airport

marketing, advertising, public relations and

media communications, social media, as well

as event planning, air service development, community outreach,

and customer service.

We encourage our snow removal

teams to stay abreast of new

technologies, continue to acquire

skills and techniques, and polish the unique skills it

takes to function in the snow

operation culture

RIGHT: GRR was the first airport in the

United States to own a high-powered Snow

Wolf Snow Blower


REFERENCE

GRR’s goals and objectives take account of the previous snow season’s performance measurements and seek opportunities for improvement


www.vestergaardcompany.com


‘Team Manchester’

Jason Clegg

The

approach to winter operations


23@IntAirport

A

A joint effort

JASON CLEGG is Airfield Operations Manager at Manchester Airport, responsible for Airfield Safety and Performance. Jason oversees the Airfield Operations Team and also manages relationships and performance of airside service partners. Joining MAG in 2007, Jason started out his career as a Terminal Supervisor at East Midlands Airport, before moving to Manchester as part of the team successfully acquiring Stansted Airport. With extensive experience in the Aviation Industry, Jason has also been Airfield Duty Manager, Capacity and Project Planner at Leeds Bradford Airport, Airfield Operations Manager at London City Airport, before returning to Manchester Airport in June 2016. When it comes to Winter Operations, Jason is responsible for the development and publishing of the Winter Operations Plan for Manchester Airport. Jason leads consultations with airport service partners and airlines, pulling together final preparations for the Winter Season ahead.

With a dedicated team of over 150 staff, our winter preparations begin as early as April when we

hold our first consultations with the Airline Operators

Committee (AOC)



RIGHT: Manchester Airport’s snow clearing team

Managing winter operations is

a big task that involves a huge joint

effort between our teams at Manchester

and all our service partners


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The planning that goes into winter operations

When it comes to monitoring the weather, so we can be prepared for any adverse winter weather conditions, we use a tool provided by the Met Office called ‘Open Runway’


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The evolving challenge of


E NVIRONMENT

I What’s the noise about noise?

MELINDA PAGLIARELLO is Director of Environmental Affairs at ACI-NA. Melinda monitors and reports on international and federal agency actions, programmes, requirements, research and regulations affecting environmental matters for airports and aviation at North American airports. Melinda has approximately 15 years of experience in the airport industry. Prior to joining ACI-NA in 2017, she was with Booz Allen Hamilton leading projects for the FAA’s Office of Environment and Energy, and Systems Operations, as well ACRP projects related to air quality and common performance metrics. Melinda has also worked for LeighFisher, PBS&J, and Landrum & Brown. Her varied background includes work in strategic/business planning, land use planning, financial feasibility studies, benefit-cost analyses, as well as environmental and master planning. She has worked with a range of clients at the federal (FAA and TSA) and state/local levels, from large hubs to general aviation airports. She holds a bachelor’s degree in political science and Russian studies from Williams College in Williamstown, Massachusetts and a master’s degree in Transportation Policy from George Mason University in Fairfax, Virginia.

For International Airport Review

27@IntAirport


Recent work to respond to noise concerns

RIGHT: Aircraft noise continues to challenge

the way airports engage with their communities

Beyond policy and

operational changes, noise

will continue to evolve as

technology advances


E NVIRONMENT

29@IntAirport

So long as airplanes take off and land at airports, noise will always be a challenge for the airport industry

Looking ahead

Conclusion

BELOW: An increase in air traffic will bring new noise challenges


www.sidewalktosky.com

ATC/ATM operations are some of the most critical in the airport industry, especially with air capacities reaching their max. This In-Depth Focus explores some smart

experts are taking towards making valuable changes for future success.

ATC/ATM

INTERNATIONAL

REVIEW

SPONSORS:


www.frequentis.com

http://en.hungarocontrol.hu/

www.sidewalktosky.com


N

The ambitious incomplete ‘Single European Sky’ initiative

Provision of air navigation services at airports: Possible changes ahead?

1

GAËL POGET holds a law degree and a Master

of Law in Air and Space from McGill University of Montreal. He then joined

the Legal and International Affairs Department of

the Federal Office of Civil Aviation. He was leading

several international negotiations on behalf of

the Swiss Civil Aviation Authority and represented

the Authority in different bodies within ICAO, ECAC,

the European Union and EUROCONTROL –

in particular, in areas regarding aviation security,

facilitation and air traffic management. He is currently

Head of Aeronautical Affairs at Geneva Airport

and reports directly to the CEO. He supports the latter

in strategic matters and ensures close collaboration

with ACI EUROPE and ACI WORLD on institutional

and governmental affairs. He is a valued contributor of articles on several topics for

International Airport Review and is also commander in

the Swiss Air Force and holds a private pilot license.

© G

enèv

e Aé

ropo

rt

IN-DEPTH FOCUS | ATC/ATM

Visit us at stand 351 at World ATM Congress, Madrid, 6 to 8 March,

and stand 315 at Passenger Terminal Expo, Stockholm, 20 to 22 March.

Boost airport performance

Visit us at stand 351 at World ATM Congress, Madrid

Visit us at stand 315 at Passenger Terminal Expo,

Stockholm

2

MAIN IMAGE: View from Geneva Airport’s apron tower

It is crucial for an airport operator to have a reliable provider managing safe take-offs and landings, regardless of whether it has been designated by law, or the operator itself through a call of tender or contractual agreement



A recent example: Partial revision of the Swiss Civil Aviation Act

that it is not the intention to liberalise the provision

A small but committed step toward airports

3

“current examples of competitive supply include both busy and other relatively quiet locations. At high intensity locations the airport customer may be looking for experienced suppliers with the resources to ensure business resilience to supply tailored, high performance services. At low intensity locations, customers are likely be cost sensitive and provide

standardised services. In either case, suppliers may have opportunities to increase security of tenure and grow the business by expanding into adjacent services, such as data processing and other airport-centred operational services4”

given that the aviation market is evolving so

REFERENCES

ABOVE: View from Geneva Airport’s Air

Traffic Control tower©

Gen

ève

Aéro

port


35@IntAirport

Remote towers are the future of ATC

Hans Støen Lie

ABOVE: Avinor’s Remote Tower Centre under development in Bodø, Norway



For airlines and airports, remote

services can offer more flexible

opening hours than we have today,

because it will be easier to open

or close the tower service

R

Increased efficiency

work in a larger working environment with more

A strategic approach

ABOVE: Avinor’s Remote Tower

Centre under development in

Bodø, Norway


37@IntAirport

Impressive camera capacities

LEFT: Camera sensor installed at Røst Airport which provides images to Avinor’s Remote Tower Centre

HANS STØEN LIE is Assistant Programme Director of the remote tower programme at Avinor Air Navigation Services. He has an education background from management and telematics, and years of experience in tower systems and army operations.



In what ways is HungaroControl supporting the aviation and airport industry’s mission to become more innovative?

How does remote tower technology enhance air traffic control and where is this technology being used today?

How does HungaroControl’s Centre of Research, Development and Simulation (CRDS) support the industry’s goal to enhance air capacity and improve the environment?

CSABA GERGELY is an Air Traffic Controller, former TWR Manager and currently the

Senior ATM Advisor to the Director of Business Development at HungaroControl. He has 30 years of experience in ATC, with 16 years in ATM. As TWR Manager Csaba was responsible for user side aspects of development and installation of all TWR systems and also HungaroControl’s remote TWR facility. Csaba is also member of the remote tower’s ‘Tiger Team’, whose expertise and experience was indispensable in the implementation process.

INTER VIEW SPOTLIGHT

Csaba Gergely

I N T E R V I E W SPOTLIGHT

[email protected]

WE ARE COMMITTED TO SHAPE THE FUTURE

REMOTE TOWER

WE ARE COMMITTED TO MAXIMIZE BENEFITS FOR AIRSPACE USERS

MERGE STRIP

CENTRE OF RESEARCH, DEVELOPMENT AND SIMULATIONWE ARE COMMITTED TO BREAKTHROUGH INNOVATIONS

http://en.hungarocontrol.hu/


THE

International Airport Review Florian Guillermet

SESAR and digitalising airport operations


41@IntAirport

Higher levels of autonomy and connectivity

of all air vehicles

Mobile, terrestrial and satellite-based communications

Digital and automated tools

Virtual technologies

High-tech video, synthetic and enhanced sensor technologies

Big data analytics and open source data usage

System modularity

Airports: Essential nodes in the digital transformation

1

Data-driven airport management

LEFT: Validation of remote tower services for Værøy Heliport

In SESAR, we have worked with airports to show how data sharing between stakeholders at the airport

and the use of big data techniques can significantly improve operational performance

Copy

right

: Gre

gory

Lam

bert


Remote tower technologies

BELOW: Runway Status Lights (RWSL)

at Paris Charles de Gaulle Airport

Remote tower technology draws on a range of advanced

technologies, including high-

definition, infrared and pan-tilt-zoom

cameras to provide visual surveillance

augmented by available radar and

flight data to deliver additional

information in real-time


Copy

right

: DSN

A


43@IntAirport

Improving operations in low visibility

Safety-nets for vehicle drivers

Runway Status Lights (RWSL)

‘Follow-the-Greens’ links the lighting

SESAR 2020 and the digital challenge

FLORIAN GUILLERMET is an engineering graduate from École Polytechnique and the Civil Aviation Engineering School in France and holds a Master’s degree in Aeronautics and Airport Management. Florian has been working in the field of civil aviation for more than 20 years, starting in the Flight Planning Department of Air France before going on to the French Air Navigation Service Provider (DSNA), where he held several managerial positions. He then joined the European Central Flow Management Unit at Eurocontrol, where he contributed to a range of operational and IT projects. His experience ranges from ATM systems definition and implementation, to network operations management. In June 2008, Florian joined the SESAR Joint Undertaking, first as Chief Programme Officer to manage the SESAR Programme, and then as Deputy Executive Director Operations and Programme in 2012. Since 1 April 2014, Florian has been its Executive Director.

LEFT: Heathrow’s Airport Operations Centre

Copy

right

: Hea

thro

w



Remote tower evolutionThe current uptake and evolution of the remote tower is gaining momentum. Expanding from its initial use case as a cost-saving solution for regional airports, the remote tower can now be utilised in many additional ways. Frequentis was involved in the early stages of design for

international tender outside of a company’s own country. By now adding more pieces of the surveillance puzzle to the offer, this sets them ahead of the rest.

Early daysIt all started with the German Aerospace

Raumfahrt; DLR) starting the RapTOr project in 2005, to create an experimental remote tower system at Germany’s Braunschweig research airport.

Frequentis then began working with

feasibility study, with the design and testing in 2012 of a demonstrator in Dresden. In 2014 Frequentis installed a remote tower test system in Braunschweig to evaluate visual and IR camera technology under

evaluate advanced functions such as video tracking and surveillance integration. In 2015 DLR and Frequentis signed a cooperation agreement that permitted Frequentis’ use of key remote tower technologies. Frequentis then developed its smartVISION solution consisting of video sensor-based airport

Frequentis continued further development and implementation with key partners, including DFS and Rheinmetall.

Location, location, locationThe Frequentis Remote Virtual Tower (RVT) not only replaces the out-of-the-window view with a set of cameras, but also integrates existing airport equipment

local radios, as well as surveillance solutions based on multilateration or ADS-B, in order to provide enhanced situational awareness for the controller. In addition to its tower portfolio with smartStrips, smartVISION and smartTools, Frequentis RVT encompasses

Rheinmetall, the Frequentis market-leading

DIVOS recording, as well as Quadrant ADS-B and multilateration from Frequentis

tools for data handling, display and control.The Frequentis RVT comes in three

options to improve airport operations.

medium capacity airports which replicates the airports view at a remote location, with additional new enhancement tools such as aircraft and object detection and tracking, and information augmentation.

Secondly, the virtual tower is for enhanced tower operations and contingency to add new functionalities to high capacity airports to provide backup services and safety enhancements.

And thirdly, airport operations whereby the RVT provides an additional set of eyes, allowing video-based airport apron control, providing a large-scale video panorama, blind spot coverage, position information, augmented information about aircraft status, airport security and perimeter security.

TodayFrequentis has equipped Saarbrucken Airport with remote tower technology, managing

year for Deutsche Flugsicherung (DFS), with Erfurt and Dresden to follow. A contingency

including continuity of service in the event of a technical failure or evacuation. Airways New Zealand is also using the Frequentis solution

of airport operations could be enhanced with a

remote tower, including improved visualisation in persistent bad weather and extended hours of service at regional locations.

voice communication system is currently part of every digital tower solution in use, including

in Hungary.

Moving ahead

to multiple remote towers and Frequentis is working on procedures and support tools together with selected ANSPs to make this happen in a safe manner. In November 2017,

campaign on ‘Remote Tower for Multiple Airports’ in Braunschweig. The remote tower project for DFS will result in the Saarbrucken, Dresden and Erfurt airports all being controlled from one remote tower centre in Leipzig.

The current remote tower deployments

remote tower being utilised to support one airport. In the future, Frequentis’ multi remote tower will be the next generation of digital tower facilities where multiple airports are centrally managed from a

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Rethinking airport towersFrequentis is actively driving the evolution of remote

towers across the world through involvement in major

research programs such as SESAR, and by driving

standardisation through working groups like EUROCAE,

to enable safe operations.

Frequentis customers benefit from more than seventy

years of experience in mission-critical air traffic

control solutions. The desire to innovate and develop

technologies that solve safety, capacity and efficiency

demands is at the core of what we do.

The ability to replicate a controller’s view of the airport

with state-of-the-art camera technology is already a

reality. It will revolutionise the way regional airports are

operated and bring about essential cost savings, while

meeting performance and safety requirements.

For a safer world.

www.frequentis.com

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How is the increase in air traffic impacting airports around the world?

Taking these limitations into

In what ways does Operational Terminal Prediction (OTP) help airports make use of their existing capacity?

operations begins with

right people at the right

How does OTP help to improve the passenger experience?

Two in three passengers

to optimise their airport

Operational Terminal Prediction: Maximising airport capacity through forecasting demand

1 MARCH 2018

15:00 GMT

International Airport Review’s webinar in

Jana Skornicka

In her current role as Sales Director, JANA SKORNICKA focuses on

supporting airports worldwide in achieving their strategic vision and

targets. She has been responsible for delivering several key traffic forecasting

and capacity planning projects to airports in Europe, the Middle

East and the USA. Jana has gained extensive knowledge of the aviation

industry in her past career during diverse roles in airports and airlines.

She understands the challenges airports are facing and the importance

of forecasting and optimising terminal/airside and passenger processes to

deliver an exceptional airline and passenger experience.

ABOUT THE SPEAKER

WEBINAR PREVIEW

47@IntAirport

How is Leidos helping airports implement OTP in order to manage increased growth in air travel?

What steps should be taken to become more efficient and capable of delivering a high quality passenger experience?

Step 1:

•

It is also important to have the most

Step 2: Terminal

•

operations Step 3:

Step 4:

•

Step 5:

•

•

What else will we learn during the webinar?


internationalairportreview.com/webinars REGISTER NOW


REGISTER ONLINE NOW

Cargo strategy drives growth

at Dallas Fort Worth

Exploring new ATC/ATM

methods available for airports

Managing Jetstar’s ground

handling environmentINTERNATIONAL

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Our In-Depth Focus explores the latest developments in

crisis management, security communication techniques and

how the threat to our airports continues to evolveSecurity


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49@IntAirport

The keys to growing non-aeronautical revenue


Passengers and partnerships:

NON-AERONAUT ICAL REVENUE


U

The story so far: Strong passenger growth, stronger NAR growth

USA Today’s

Going forward: Growing NAR to 40 per cent of total revenue

Given strong passenger traffic

growth, Toronto Pearson is well on its

way to joining an elite group of

worldwide airports known as mega

hubs

BELOW LEFT: Over the last five years

in partnership with concessionaires, more

luxury brands have been added to the product

mix at Toronto Pearson to target high-spending

Asian travellers

BELOW RIGHT: Between 2012 and

2016, the GTAA’s advertising business

doubled through the development of

new partnerships with brands such

as such as CIBC and American Express

NON-AERONAUTICAL REVENUE

51@IntAirport

TOP: The Terminal 1 Welcome Centre is an excellent example of an innovative partnership between the GTAA and CIBC

ABOVE: Between 2012 and 2016, 95 new Retail and F&B locations were opened at Toronto Pearson; pictured is the completely redesigned Node C, part of the larger Terminal 3 Enhancement Project



New opportunities for NAR generation: Toronto Pearson’s Regional Transit Centre (RTC)

Cultivating a world-class airport experience

As Director of Commercial Development at the GTAA,

MIKE ROSS is responsible for leading the implementation of Toronto Pearson’s retail,

advertising and sponsorship strategies. He is accountable

for developing and implementing an advertising

and sponsorship approach designed to enhance

passenger experience while growing revenues. Prior to joining GTAA in 2011, Mike held senior merchandising

and marketing roles with many recognised

Canadian retail brands, including The Hudson’s

Bay Company, Rexall and Canadian Tire. Mike holds

an Honours Bachelor of Business Administration

degree from Wilfrid Laurier University and is an avid

hockey player and coach.

RIGHT: Over the last five years, Toronto Pearson’s

passenger traffic has grown between 6 and

7 per cent annually, with non-aeronautical

revenue over the same period growing strongly

at a CAGR of 10 per cent

NON-AERONAUTICAL REVENUE

ACCELERATING BUSINESS AND INNOVATION FOR FUTURE AIRPORTS

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How is Schiphol Airport taking a holistic approach towards seamless passenger experience?

goals to make the passenger

in making the passenger

them possible) to make it

How is Schiphol using digital solutions to adjust capacity on, for example, security lanes to make journeys more seamless?

What does the airport industry need to do to make journeys more seamless?

For 2018 I believe the message is to share



Airports are working more than ever to ensure passengers receive a pleasant travel experience, and innovative technology is being deployed throughout many of the world’s busiest terminals to help achieve customer service excellence. This In-Depth Focus explores some recent digital and innovative developments that are helping to transform the airport experience.

TERMINAL TECHNOLOGIES

INTERNATIONAL

REVIEW


A


“

Technology drives customer service

International Airport

IN-DEPTH FOCUS | TERMINAL TECHNOLOGIES

57@IntAirport

First moving sidewalks

Self-service baggage – a first in North America New baggage handling system

MAIN IMAGE: Check-in kiosks at Halifax Stanfield

1 Self-serve baggage drop is available at Halifax Stanfield

2 BorderXpress Automated Passport Control (APC) kiosks at Halifax Stanfield

3 Behind the scenes: Halifax Stanfield’s state-of-the-art baggage handling system

4 The TRAX® SmartRestroom system helps deliver superior customer experience

1

3

2

4



Renovated terminal building

Quicker at the border

TRAX® SmartRestroom

®

®

CRAIG PAUL is responsible for managing the technology

used to facilitate passenger travel, providing vision

and leadership in Halifax International Airport

Authority’s information technology environment,

including strategic and tactical planning,

development, evaluation and coordination of activities.

Craig facilitates the planning and implementation of enterprise information

systems to support both airport and business

operations, and is also responsible for overseeing

the management of multiple information and

communications systems and projects. Craig has

over 23 years of experience within the technology and transportation industries

and holds a Bachelor of Commerce Degree with

a major in Computer Information Systems from

Saint Mary’s University.

We are continuously looking for innovative ways

to improve the airport experience of

our passengers


59@IntAirport

What’s next?

ABOUT HALIFAX STANFIELD’S SELF-SERVICE BAGGAGE DROP SYSTEM, JON QUINTON, STATION MANAGER FOR WESTJET IN HALIFAX, COMMENTED:“We welcome any airport improvements that enrich the travel experience for our guests. The new system helps travellers move through the check-in process more quickly, and frees up our team members to get out from behind the counters and assist those guests who need a little extra attention.”

ABOVE: Moving sidewalks connect the Parkade to the terminal building



Transforming the airport experience

For International Airport Review Raoul Cooper


61@IntAirport

A

RAOUL COOPER has worked in aviation for more than 20 years in various fields – including commercial, operations, and IT. In his role at British Airways, Raoul manages the strategic direction for what the airline terms ‘Airport Transformation’, developing innovative technology solutions to improve customer experience at the airport. By putting digital transformation at the heart of new ways of working, his aim is to put British Airways customers in complete control of their own journey.

Across Heathrow and Gatwick airports, we are rapidly increasing the number of self-service bag drop points, so many customers

simply drop their bags and head for the security channels. By the end of 2018, we will have almost 200 in use across our operation

LEFT: BA self-service boarding gates at London Heathrow



Biometric boardingWe know our customers have high

expectations, especially when it

comes to technology, so we will continue

to seek opportunities to transform their

journey through the airport

1 Eco-friendly Mototok tugs allow BA ground staff to prepare aircraft for departure much more efficiently

2 BA is the first UK airline to introduce automated biometric technology at London Heathrow with the launch of self-service biometric boarding gates

3 BA self-service bag drop facilities

1 2

3


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Remote controlled pushback vehiclesThe future

Right now, we’re trialling self-service biometric boarding gates on international flights out of the U.S., working in partnership with Los Angeles International Airport


www.mototok.com


HKIA accelerates its digital transformation


65@IntAirport

W ITH

International Airport Review Chris Au Young

CHRIS AU YOUNG joined the Airport Authority Hong Kong (AA) in 2006 and has extensive experience in airport management, including airfield, baggage, terminal systems, airport flow and runway capacity. Prior to that, Chris was the Regional Project Manager in North East Asia at TNT Express. He also spent 10 years at Accenture, a world-leading management and IT consultancy firm, and delivered a number of business transformational projects for Fortune 500 companies. Chris is a Board Member of the Zhuhai Airport Management Company, representative of HKIA in the ACI World Airport IT Standing Committee, member of the Expert Review Panel in the Hong Kong R&D Centre for Logistics and Supply Chain Management Enabling Technologies (LSCM), and a member of the HKIE in Logistics & Transportation Discipline. Chris holds an MBA degree and a Bachelor degree in Computer Engineering.



‘HKG My Flight’ mobile application

We continually strive to develop HKIA into a smart airport of the future by leveraging smart technologies to provide passengers with a pleasant and hassle-free journey from curb to gate

Approximately 10,000 iBeacons

have been installed at HKIA, which

enables boarding alerts and directions

to be sent to passengers’ mobile

phones via our mobile app

1 Self-service check-in has helped to reduced passenger processing times

2 MyTAG allows passengers to receive notifications when their checked bags are approaching the baggage reclaim carousel

3 A video-analytic-based trolley management system was introduced at HKIA in 2017

1

2 3


67@IntAirport

Streamlined airport experience

Retail and catering experience

Back-end operations

More to come

ABOVE: The augmented reality wayfinding function of the ‘HKG MyFlight’ app

In 2017 HKIA became one of the frontier airports to launch an online shop that allows passengers to pre-order packaged food and merchandise for delivery at HKIA



We know that retail and food and beverage (F&B) offerings provide huge opportunites for airports, but are other elements such as car parking, advertising and landside real estate important too?

The rents which airport retail or F&B operators pay to airport are very high. Do you think they are sustainable?

relationship with the airport

What about the topic of ‘sense-of-place’? Are airports doing a good job?


The future of airport retailInternational Airport Review

Johan Schölvinck

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Date: 6–8 March Location: Madrid, Spain

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Published: April 2018

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Your leading sourceof information for the airportand aviation community

Coming up in the next issue ofInternationalAirport Review

PLUS, articles on how Hermes Airport is adapting to increases in PRM numbers, and a look at the construction and design elements of Schiphol Airport’s new terminal and much more.

INTERNATIONAL

REVIEWISSUE02 2018

APR

Celebrating over 20 years in partnership with the aviation industry



Just how revolutionary could remote ATC solutions become for the airport industry?

towers involve the integration

What are the three main benefits of deploying remote ATC technology?

Can one remote ATC solution suit all airport requirements, or can solutions be customised?

at seasonal airports where a

What more does the industry need to learn about remote ATC to ensure its future development?

For smaller airports there are

Alex Sauriol

ALEX SAURIOL has been innovating in aviation technology for over 20 years.

As Co-Founder of Searidge he was the visionary behind their award-winning technology and has co-authored several industry patents. In his current role as CTO, Alex is responsible for driving the Searidge technology roadmap, leading the service delivery team and aligning technology development and corporate strategy to enable Searidge to anticipate, shape, and lead major market transitions.



https://searidgetech.com/

Panoramic views of the entire airport

Scaleable from small regional airports to international hubs

Enhanced and augmented

reality

Step inside a digital revolutionNATS and Searidge offer a digital alternative to the traditional air traffic control tower. Digital Towers are more than an innovation in ATM technology. They’re a step-change for the airport industry.

To find out more, email [email protected]

Learn more about the extraordinary benefits and advantages. nats.aero/digital-towerssearidgetech.com


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internationalairportreview.com ATC/ATM · Securitas VELISSARIOS ELEFTHERIOU Independent Consultant ADVISORY BOARD MEMBERS The impact of emerging technologies: Our skies are changing