Elliott GroupElliott Group
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ISO (International Organization of Standardization) is a worldwide
federation of national standards bodies (ISO member bodies).
The work of preparing International Standards is normally carried
out through ISO technical committees.
Each member body interested in a subject for which a technical
committee has been established has the right to be represented on
that committee.
International organizations, governmental and non-governmental, in
liaison with ISO, also take part in the work.
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expires January 2017
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Elliott Group Audit Program
Elliott Group audit program is standardized on the qualification of
auditors and the auditing process.
The Audit Program Manager determines the audit schedule at the
beginning of each year. The schedule is based on risk
analyses.
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ISO requirements.
Jeannette Operations Quality Manual that describes the quality
management system for Elliott Group, Jeannette.
BMS Work Instructions, Process Specifications, Elliott Group Work
Instructions, DOMs, and other documented procedures.
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Act as One Company – Elliott Group
Customer Responsiveness
Human Resource Development
Strategic Plan Implementation
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Elliott Group Certified Lead Auditor
“An individual shall be certified as an auditor upon satisfactory
completion of the Record of Auditor Qualification, Form 1102.
Assessment and sign-off for individual line items on Form 1102 may
be made by the individuals indicated on the form.”
Reference BMS WI-00021, Internal Quality Auditing, Rev 6
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Section I: General
Demonstrate, by discussion with an Elliott Group Certified Quality
Auditor, an understanding of the following subject matter. The
Audit Program Manager may waive all or part of this section based
on the trainee’s previous experience. The basis for waivers shall
be documented on the back of this form.
Auditor Skills and Conduct _________________________
__________
Audit Performance _________________________ __________
Section II: Elliott Group Jeannette Procedures
Demonstrate, by discussion with an Elliott Group Quality Manager or
Audit Program Manager, an understanding of the following Elliott
Group documents.
Quality Policy and Manual _________________________
__________
Date
Date
Date
Elliott Group Corporate (Quality) Objectives, Date
BMS Database _________________________ __________
_________________________ has completed the qualification
requirements for an Elliott Group Quality Auditor and is hereby
certified.
_________________________ _________ Manager Quality Operations
Date
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Certified Auditor
Audit Team
“All internal audits shall be led by a certified auditor. Other
members of the audit team do not require certification as an
auditor, but shall be selected based on their technical
expertise”
Reference BMS WI-00021, Internal Quality Auditing, Rev 6
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Maintenance of Certification
Certified auditors shall maintain their proficiency through one or
all of the following:
Continued certification by an accredited certification body.
Active participation in a minimum of three audits within a 36 month
period.
Internal Elliott Group certification by the audit program
manager.
Failure to maintain certification will require re-qualification.
Auditors certified to an earlier Elliott procedure do not require
re-certification per this Work Instruction as long as they have
maintained certification.
Records of quality auditor qualification, certification, and
maintenance of certification are maintained by the Audit Program
Manager in accordance with WI-00250.
Reference BMS WI-00021, Internal Quality Auditing, Rev 6
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Audit Schedule
The Audit Program Manager uses risk analyses to create an annual
audit schedule.
All sections of the ISO 9001:2008 standard are to be assessed at
least once in any given 24 month period.
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Project Management
Primary contact for the customer Contract reviews with customer
Issues project updates Customer satisfaction surveys
COE / Production / Inventory Control Product Engineering
Provides specific job engineering support
Design / Drafting
Production Control
Make or buy decisions Issues purchase requisitions Issues internal
WIP discrete jobs
Purchasing
Manufacturing Focus Factories
Engineering Purchasing Manufacturing Engineering Methods/Industrial
Engineering Manufacturing
Assembly and Test
Warehouse / Stores
Traffic & Logistics / Shipping
Engineering Research and Development
Management
Quality Assurance / Quality Control Internal Audits Calibration
Inspection Inspection / Test Plans
Engineered Products / Engineered Solutions – QMS Process
Interaction Sh
ar ed
R es
ou rc
es Fl
ow ch
ar t
M an
ag em
en t
Project Engineering
Performs scheduling and capacity planning Production planning
Salary/ Bargaining Training Plans
Data backup Permissions control
Weld machines Machinery/ Cranes Plant safety Equipment calibration
Predictive Maintenance Plant utilities
Receiving Receiving inspection Preservation
Rotor dynamics Structural analysis Aerodynamics Technical
Programming
09/10/2013
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Support field sales Review client RFQ/ specifications Make design
selections Establishes or confirms quoted price and LT
Project Management and
Primary contact for the customer Contract reviews Issues project
updates Create project Dspecs Completes customer documents Create
PRLs Schedules parts completion dates
Drafting
Creates job specific drawing and BOMs for manufacturing Creates
customer issue drawings Provides data for production forecast
Create ECCs to document product changes
Production Control
Reviews production capacity and planning schedule Make or buy
decisions Issues purchase reqs Issues internal WIP and outsource
DJs Provides data for production forecast Issue pick lists
Storeroom
Purchasing
Issue RFQs for competitive bids Issues POs and maintain status
Maintain approved suppliers list
Manufacturing
Assembly and Test
Manufacturing Engineering
Support all aspects of manufacturing and A&T Disposition NCRs
Initiate ECCs to product changes
Human Resources Information Technology Quality Assurance Process
Innovation Materials
Engineering Research and Development
Management
Quality Assurance / Quality Control Internal Audits Calibration
Inspection Inspection / Test Plans
Industrial Products – QMS Process Interaction Sh
ar ed
R es
ou rc
es Fl
ow ch
ar t
M an
ag em
en t
Product Engineering
Salary/ Bargaining Training Plans
Data backup Permissions control
Weld machines Machinery/ Cranes Plant safety Equipment calibration
Predictive Maintenance Plant utilities
Receiving Receiving inspection Preservation
Rotor dynamics Structural analysis Aerodynamics Technical
Programming
Shipping
09/10/2013
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Human Resources Information Technology Quality Assurance Process
Innovation Materials
Engineering Research and Development
Management
Quality Assurance / Quality Control Internal Audits Calibration
Inspection Inspection / Test Plans
Service Parts – QMS Process Interaction Sh
ar ed
R es
ou rc
es Fl
ow ch
ar t
M an
ag em
en t
Issues/process RFQ to suppliers Issues purchase orders Negotiates
blanket orders Negotiates PO pricing Interacts with Inside Sales
functions Maintains approved suppliers
Salary/ Bargaining Training Plans
Data backup Permissions control
Receiving Receiving inspection Preservation
Primary contact between customer and Elliott Group Customer
satisfaction surveys Delivers quotes Processes and manages
aftermarket parts orders Problem resolution Builds customer
relationships Customer account maintenance
Initiates job specific specifications Makes design selections
Scheduling and planning of incoming orders Make or Buy decisions
Capacity planning and analysis Place internal requirements with QAC
and EP/IP Inventory analysis and inventory management
Quick Action APP Supplier
Engineered Products Industrial Products Service Parts
Rotor dynamics Structural analysis Aerodynamics Technical
Programming
Application Engineering PurchasingProduction Control Manufacturing
Warehouse / Stores
Traffic & Logistics / Shipping
09/10/2013
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Audit plan Form 3346
Assignment of CAR
Save working papers until CAR is completed
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ISO 9001:2008 requirements
Elliott Group Corporate Objectives
Review of previous audit reports
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Opening Meeting
Meet with the manager and/or supervisor of the area to be
audited
Present the audit plan
Determine who, what, where and when you’ll be auditing
Coordinate your audit with operation’s efforts
Ask what PPE is required for the area
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Respect people you speak with during an audit
They are the masters of their area (not you)
We audit the process, not the person
Speak about the process
READ, READ, READ
OBSERVE, OBSERVE, OBSERVE
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Different personalities
Interpret body language and voice dynamics
Observe actions
Nonconformance: actions and requirements do not agree
It is not the auditors place to diagnose what is wrong
Beware of rabbit trails – don’t get off track
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Training and instructions
Appropriate tools, calibrated tools, when needed
Control of a process
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Handoffs
Process control
Documented training
DJ information
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Audit Performance
As findings are discovered, discuss them with the area supervisor
and/or appropriate process owner
Issue CARs during the audit
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Purpose
Review of NCR and CAR Database
Summary
Metrics
Flowchart
Audit trails and source of evidence. Be very specific with this
information.
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Scheduled after audit report is approved
At a minimum, invite the associated manager(s) and/or supervisor(s)
to the closing meeting
Present the audit report, compliments, findings and CARs
Make sure your findings are clearly understood.
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Audit Records
Audit plans and audit reports are saved in the Quality Folder in
the BMS database.
Email notification of the posted audit is automatically sent from
the BMS database
Audit Program Manager updates the audit metrics.
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Audit Metrics
Metrics are maintained to show the completion of required audits
within the target period.
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