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3
Internal Stakeholder Engagement
“Successful projects have stakeholders who are involved and supportive”
Why is Stakeholder Engagement so important?
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What do we do in Procurement?
• Why did you get into Procurement?
• Are you passionate about this profession?
• How do you describe what you do?
• If you could choose one or two words to describe
what you believe the most important part of your job
is – what would it be?
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The Steps of Internal Stakeholder Engagement
1. What do we do in procurement?
2. Eliminate or at least minimise stakeholder resistance
3. Who is important for successful engagement? Identify key stakeholders
4. What are their attitudes and expectations?
5. Building the relationship
6. The importance of Communication – and the Communication Plan
7. Measuring effectiveness
8. Investing in credibility
9. Improving the process
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Eliminating Stakeholder Resistance
I like the way things are now
Will I lose control?
But I want to use the supplier I have always used…
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Define your goals
Ensure Compliance & Probity
Look for Opportunities
Implement forward Procurement
Planning
Minimise Ad-hoc Purchases
Educate Staff
Provide Tools & Resources
Tighten Contract Management Practice
Implement New Technologies
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Levels of Participation
Inform
Consult
Involve & Collaborate
Empower
Provide objective, accurate, balanced consistent information
Obtain Feedback, listening , acknowledging concerns and providing feedback on how their input influenced the outcome
To work directly with stakeholders throughout the process, including the development of alternatives
To place final decision making in the hands of the stakeholders. Supporting and implementing what they put forward.
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Identify Key Stakeholders
• Procurement Survey
• Steering Committee
• Managers Monthly Meetings
• Executive Meetings
• Internal Audits
• Intranet
• Emails
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Procurement
Purchasing
Content Management
Contract Management
Negotiation & Contract Conclusion
Tendering
Supplier Management
Demand/ market
research & category strategy
Invoice processing & payment
Delivery & Goods receipt
Order Release
Requisition
Differences Between Procurement & Purchasing
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Benefits of Good Procurement
Reduced Risk
Lower Costs
Security of Supply
Improved Quality
Added Value
Greater Efficiency
New Innovation
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Conducted Training Sessions
• Familiarise Staff with a quick guide to the Procurement Process
• Work Through “The Procurement Handbook” that staff could record notes in
about what was important to them
• Work through new tools available
• Work through intranet resource
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Measuring Effectiveness
Decentralised Model
inconsistent
no structure
no tools
May 2014... That was then… this is now…October 2015
Centre-Led Model
systems
strategic
structured
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Measuring Effectiveness
Has the planning process been effective?
Has the engagement process worked well?
How are you going to measure this in your organisation?
When do you need to evaluate?
How are you going to review and share your key learnings?
What comes next?