International City/County Management Association, 2001

September 23, 2001

Develop new models of how things work. Reinvent service delivery from the customer perspective.

What is the E-Gov Alliance?

A partnership between King County cities to: Improve service delivery Enhance relationships between

government and constituents Learn and grow together

The Vision

What are our objectives?

Convenient service delivery

Expansion of available resources

Stronger influence over vendors

Internal efficiencies

The Vision

Why do we care?

Because they’re asking for it!!

Bellevue Survey Results

Access to Internet

4%

96%

YesNo

Internet Transaction in Past Year

75%

25%

YesNo

Bellevue Survey Results

Development and Inspection Status

67%

19%

14%

High

Medium

Low

On-line Permits & Licenses

76%

14%

10%

High

Medium

Low

Permitting Clients

Bellevue Survey Results

Pay Utility Bills

42%

26%

32%

High

Medium

LowRecreation Classes

35%

38%

27%

High

Medium

Low

Kirkland Survey ResultsTypes of City Services

0%

10%

20%

30%

40%

50%

60%

70%

80%

Per

mits

Bus

. Lic

ense

s

Rec

. Sig

n up

Atte

nd c

ityco

unci

l

File

com

plai

nt

Pay

tick

et

Rep

ort p

robl

em

Res

erve

Faci

lity

Pay

Util

ity B

ills

App

ly fo

r job

s

Pol

ice

repo

rt

Fire

insp

ect/p

reve

nt

Oth

er

Used Online?

How was the Alliance formed?

King Co. City Manager’s GroupJoint Strategic Planning Process Joint Sessions/Individual Planning Community/Technology Self-

Assessments

Press Release & URLGetting Started

6 month timeline

Structure for Strategic Planning

Innovation Groups

E-Gov Forum20 Participating Cities

w/MRSC

E-Gov Alliance Coordinating Committee

13 Managers and IT DirectorsIG Staff &

Local ConsultantE-Gov Alliance Co-Chairs

CM & IT DirectorGetting Started

Accomplishments to Date

City E-Gov Strategic PlansPartnerships - Microsoft,

Washington State DISIncreased vendor purchasing

powerInter-agency collaboration

Getting Started

Service Portal for King County Cities

Citizen CentricCitizen Centric

Singleingle gatewayOn-line servicesservices

LinksLinks to City sites and applications

Service Portal for King County Cities

The Next Step in our Evolution:

Getting Started

The Portal – Regional Pilot Projects

Shell Portal Design – City of BellevueePermits Transactions – 4 citiesParks & Recreation Class Registrations – 8 cities

The Technology

Alliance Guiding PrinciplesCost sharing is equitableRisk is shared Mission is not dilutedRoles & responsibilities are clearly definedClear & direct benefit to participantsIntellectual property is protectedCities retain control and flexibility

Getting Started

Technology Guiding Principles

Don’t reinvent the wheel

Build on existing infrastructure investments

Leverage economies of scale

The Technology

ASP InterfaceASP InterfaceASP Interface

Regional Portal Strategy

PermitApplication

Each City Backend

Middle Layer

Transaction Interface

Vendor Proprietary,User name,Password,Banking

Vendor Proprietary,User name,Password,Banking

Vendor Proprietary,User name,Password,Banking

Parks/Rec.Application

UtilitiesApplication

User Interface

One “middleware”, one password, one user-name, one banking

agreement

The Technology

What does it look like……?

Even though it’s a work in progress,

How are we organized……?

How will it work……?

The Technology

The Technology

Customer Access Options

ApplicantWalk In

DB

Internal Application

Mail

Fax

Telephone

Internet

ASP Interface

E-Parks Portal E-GovInfrastructure

Access Avenues

The Technology

Web Transaction Process - E-Permits

Internet

Bellevue

Issaquah

Kirkland

MercerIsland

Bank

CreditCard Co.

Applicant

PermitsPortal

Apply & Pay

Credit Card Transaction

Route Data to Backend

Send Permit

E-GovInfrastructure

The Technology

e-Gov AllianceCoordinatingCommittee

Project Sponsors(Building Officials)

Permit Marketing IT Design Content

ePermits Project Team

City ofBellevue

City ofIssaquah

City ofKirkland

City ofMercer Island

FunctionalTeams

CityTeams

Finance

ePermits Project Team

The Organization

Governance Structure

Interlocal Agreement3 Tiers of ParticipationCost AllocationMaximum flexibility

The Governance

City Participation

Principal Subscriber BasicMember

Participate inprojects,

programs,info sharing

PortalAccess

Equity inInitialAssets

The Governance

City ParticipationPrincipal Subscriber Basic

MemberPortal Entry(Flat) Fees

higher

lower

ExecutiveBoard Seat

Set Policy &Direction

Share inRoyalties

Set Fees,Budget

The Governance

Governing BodiesExecutive Board

CEO’s, CAO’s

Accept new Principals

Policies & budget

Negotiate partnerships

Operations Forum

Operational staff

Technical advice

Operational forums

Opportunity to join new projects

The Governance

Initial Portal Cost - 5 years$1.7 million700,000 population = $2.50/person$.50/person/year

Individual City CostsFuture initiative costs

Add

The Financing

Cost

Administrative supportInsuranceLegalBasic overhead

Back-end integrationMerchant account feesCredit Card FeesBusiness process - staff time

E-Gov Alliance Cost City Cost

The Financing

What’s next?

Portal goes “live”

First Executive Board meeting

Adopt & sign agreement

Hire Alliance Director

The Outcomes

Implications for Participating Cities

Centralized transaction infrastructure

Negotiate open access to proprietary databases

Shared funding, risks and decision

Best practices linked to regional consistency

Flexibility and creativity will ensure successThe Outcomes

Longer Term Implications

Increased expectations and participationFurther exploration of hosting and sharing applicationsBlurring of jurisdictional boundariesPressure to bring consistency and convenience to more complex services

The Outcomes

Questions?