Embed Size (px)
Citation preview
International Conference on Critical Infrastructure ProtectionHelsinki 4-5 October ‘07
‘Future partnerships in critical Infrastructure protection’
Charles Gadomski Mark Lewis
London Underground
Life Without Metros
Life Without Metros
London Underground Dimensions
London Underground Dimensions
Crime on London Underground
• Low crime environment
• Controlled space
• 18500 notifiable crimes in 2006
• A crime every 58000 passenger journeys
• Crime down by 2.1% whilst passenger numbers up by 5%
Customer perceptions
• Perception of safety and security on trains and stations is improving
• Highest concerns are about smoking, graffiti and fare evasion
• Fear of crime is an important concern
• Broken windows theory
Crime and Personal Security
• Reassurance policing
• Crime reduction team
• Crime and disorder strategy
• Designing out crime
• Crime / terrorism overlap
Experience of terrorism before 7th July 2005
• Irish Republican
– One fatality
• International terrorism
Our response to threat of terrorism (1)• Risk assessment
• Intelligence awareness
• Levels of risk
• British Transport Police
• Employee presence, vigilance, response
• Design standards
• CCTV
• Customer awareness
Our response to threat of terrorism (2)• Security checks
• Security programmes
• Contingency plans
• London Resilience Forum
• Resilience of critical infrastructure
• Management of unattended items
Specialist response
• HOT
• BTP Specialist response
• Explosives
• Chemical
• Biological
• Radiological
Events of July 7th 2005
Network recovery
• 85% of services restored
• Service Director appointed to lead recovery operation
• Remaining 15% by 4th Aug
• Customer numbers recover by mid September 2005
Lessons learned from 7/7
• Contingency plans functioned well
• Recovery plan was effective
• Communication from sites
• Bulk supply of early first aid
• CCTV data gathering
• Other agencies
Longer term responses (1)
• Continue with pre 7/7 Security improvement plan remains valid
• Continue with Security risk management system
• PPP £70m over 5 years
• PFI
• £60m policing costs, +10% since 7/7
Longer term responses (2)
• Passenger screening trials
• Continue to work with Government and International community
• Emergency equipment
• Train design
• Video detection systems
Critical success factors• Identify, assess, prioritise, plan, implement, test
• Combination of prevent and prepare
• Triggers of attack
• Evacuation
• Customer and staff awareness
• Work with others
• Early recovery
• Managing disruption
Disruption
July 05
Aviation threat
9/11 anniversary
Aviation alert
9/11 anniversaryRadiation alert
Customer impacting security events by period
0
20
40
60
80
100
120
140
160
180Station closure
Suspension - on train
Suspension - on station
Station closure - external
Suspension - external
Delay
Other
Total
Disruption – perception of terrorism
Customer impacting security events
0
2
4
6
8
10
12
14
1 to
7 A
pril
15 to
21 A
pril
29 A
pril t
o 5
May
13 to
19 M
ay
27 M
ay
to 2
June
10 to
16 J
une
24 to
30 J
une
8 to
14 J
uly
22 to
28 J
uly
5 to
11 A
ugust
19 to
25 A
ugust
2 to
8 S
epte
mber
16 to
22 S
epte
mber
30 S
epte
mber to
6 O
ctober
14 to
20 O
ctober
28 O
ctober to
3 N
ove
mber
11 to
17 N
ove
mber
25 N
ove
mber to
1 D
ece
mber
9 to
15 D
ece
mber
23 to
29 D
ece
mber
6 to
12 J
an
20 to
26 J
an
3 to
9 F
eb
17 to
23 F
eb
3 to
9 M
ar
17 to
23 M
ar
31 M
ar to
6 A
pr
Station closure
Suspension (on train)
Suspension (on station)
Station closure (external)
Suspension (external)
Delay
Other
Total
Aviation security alert
9/11 anniversary
Letter bombs
21/7 trial begins
New guidance launched
Partnership - People / Technology
• “the big lesson for us is to invest in your staff, rely on them; invest in technology but do not rely on it”
• Tim O’Toole – LU Managing Director – November 2005
Infrastructure Security Group
• Aims : ‘Improve real and perceived customer personal security & safety’..
• ‘Social inclusion as opposed to Social exclusion’..
• ‘LU will reduce customer fear of crime and perceived lack of personal security and reduce actual risk of crime through’..
How do we achieve this?• Partnership approach
• Stakeholder engagement
• People engagement
• Through management of our asset condition – to provide a controlled environment.
Partnership Approach
TfL Crime and Disorder
Infrastructure Co’sCommunications
Police
LU Customer Services
LU Operational Security
Strategy Owner: LU Strategy & Service
Development
LU Operational Upgrades
Contracts/Legal
Other SuppliersNational Rail
Engineers
Government
Infrastructure security strategy
– Encroachment map – level 1
• Cable theft• Vandalism• Stone throwing• Trespass• Track damage• Graffiti
– Based on crime statistics
Track Encroachment
What did a risk are look like
What did a risk area look like
Benefits of partnership• Business case can identify and consolidate all
benefits for all parties – joint funding.
• Trespass mitigation
• Cable theft – delays to customers
• Malicious Damage
• Loss of life and injury
• Graffiti damage
The Future – a growing infrastructure
2012 Olympics
Investment
To keep London moving in a safe and secure environmentTo keep London moving in a safe and secure environmentTo keep London moving in a safe and secure environmentTo keep London moving in a safe and secure environment
To combine a reliable train service with the highTo combine a reliable train service with the highstandards of customers care that are part of our heritagestandards of customers care that are part of our heritage
To combine a reliable train service with the highTo combine a reliable train service with the highstandards of customers care that are part of our heritagestandards of customers care that are part of our heritage
To be a world class Tube for a world class cityTo be a world class Tube for a world class cityTo be a world class Tube for a world class cityTo be a world class Tube for a world class city
VisionVisionVisionVision
StrategyStrategyStrategyStrategy
ChallengeChallengeChallengeChallenge
