12
A multi-faceted tailored strategy to implement an electronic clinical decision support system for pressure ulcer prevention in nursing homes: A two-armed randomized controlled trial Dimitri Beeckman a,b,c, *, Els Clays d , Ann Van Hecke a , Katrien Vanderwee a , Lisette Schoonhoven e , Sofie Verhaeghe a a Nursing Science, Department of Public Health, Faculty of Medicine and Health Sciences, Ghent University, Ghent, Belgium b Department of Bachelor in Nursing, Artevelde University College Ghent, Ghent, Belgium c Florence Nightingale School of Nursing & Midwifery, King’s College London, London, UK d Epidemiology and Preventive Medicine, Department of Public Health, Faculty of Medicine and Health Sciences, Ghent University, Ghent, Belgium e Nursing Science, Scientific Institute for Quality of Healthcare, Radboud University Nijmegen Medical Centre, Nijmegen, The Netherlands International Journal of Nursing Studies xxx (2012) xxx–xxx A R T I C L E I N F O Article history: Received 30 March 2012 Received in revised form 13 August 2012 Accepted 4 September 2012 Keywords: Implementation Pressure ulcers Prevention Nursing Nursing home Clinical decision support system A B S T R A C T Background: Frail older people admitted to nursing homes are at risk of a range of adverse outcomes, including pressure ulcers. Clinical decision support systems are believed to have the potential to improve care and to change the behaviour of healthcare professionals. Objectives: To determine whether a multi-faceted tailored strategy to implement an electronic clinical decision support system for pressure ulcer prevention improves adherence to recommendations for pressure ulcer prevention in nursing homes. Design: Two-armed randomized controlled trial in a nursing home setting in Belgium. The trial consisted of a 16-week implementation intervention between February and June 2010, including one baseline, four intermediate, and one post-testing measurement. Primary outcome was the adherence to guideline-based care recommendations (in terms of allocating adequate pressure ulcer prevention in residents at risk). Secondary outcomes were the change in resident outcomes (pressure ulcer prevalence) and intermediate outcomes (knowledge and attitudes of healthcare professionals). Setting: Random sample of 11 wards (6 experimental; 5 control) in a convenience sample of 4 nursing homes in Belgium. Participants: In total, 464 nursing home residents and 118 healthcare professionals participated. Methods: The experimental arm was involved in a multi-faceted tailored implementation intervention of a clinical decision support system, including interactive education, reminders, monitoring, feedback and leadership. The control arm received a hard-copy of the pressure ulcer prevention protocol, supported by standardized 30 min group lecture. Results: Patients in the intervention arm were significantly more likely to receive fully adequate pressure ulcer prevention when seated in a chair (F = 16.4, P = 0.003). No significant improvement was observed on pressure ulcer prevalence and knowledge of the professionals. While baseline attitude scores were comparable between both groups [exp. 74.3% vs. contr. 74.5% (P = 0.92)], the mean score after the intervention was 83.5% in the experimental group vs. 72.1% in the control group (F = 15.12, P < 0.001). * Corresponding author at: Department of Public Health, Nursing Science, UZ-2 Block A, De Pintelaan 185, B-9000 Ghent, Belgium. Tel.: +32 (0) 9 332 23 29; fax: +32 (0) 9 332 49 94. E-mail address: [email protected] (D. Beeckman). G Model NS-2088; No. of Pages 12 Please cite this article in press as: Beeckman, D., et al., A multi-faceted tailored strategy to implement an electronic clinical decision support system for pressure ulcer prevention in nursing homes: A two-armed randomized controlled trial. Int. J. Nurs. Stud. (2012), http://dx.doi.org/10.1016/j.ijnurstu.2012.09.007 Contents lists available at SciVerse ScienceDirect International Journal of Nursing Studies journal homepage: www.elsevier.com/ijns 0020-7489/$ see front matter ß 2012 Elsevier Ltd. All rights reserved. http://dx.doi.org/10.1016/j.ijnurstu.2012.09.007

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Page 1: International Journal of Nursing Studiesdibeeckm/artikels/Beeckman et al. 2012.pdf · Need/availability to use an alt ernating mattress mattress Personal preferences of the resident

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multi-faceted tailored strategy to implement an electronic clinicalcision support system for pressure ulcer prevention in nursing homes:two-armed randomized controlled trial

mitri Beeckman a,b,c,*, Els Clays d, Ann Van Hecke a, Katrien Vanderwee a,ette Schoonhoven e, Sofie Verhaeghe a

rsing Science, Department of Public Health, Faculty of Medicine and Health Sciences, Ghent University, Ghent, Belgium

partment of Bachelor in Nursing, Artevelde University College Ghent, Ghent, Belgium

rence Nightingale School of Nursing & Midwifery, King’s College London, London, UK

idemiology and Preventive Medicine, Department of Public Health, Faculty of Medicine and Health Sciences, Ghent University, Ghent, Belgium

rsing Science, Scientific Institute for Quality of Healthcare, Radboud University Nijmegen Medical Centre, Nijmegen, The Netherlands

T I C L E I N F O

le history:

ived 30 March 2012

ived in revised form 13 August 2012

pted 4 September 2012

ords:

lementation

sure ulcers

ention

sing

sing home

ical decision support system

A B S T R A C T

Background: Frail older people admitted to nursing homes are at risk of a range of adverse

outcomes, including pressure ulcers. Clinical decision support systems are believed to

have the potential to improve care and to change the behaviour of healthcare

professionals.

Objectives: To determine whether a multi-faceted tailored strategy to implement an

electronic clinical decision support system for pressure ulcer prevention improves

adherence to recommendations for pressure ulcer prevention in nursing homes.

Design: Two-armed randomized controlled trial in a nursing home setting in Belgium. The

trial consisted of a 16-week implementation intervention between February and June

2010, including one baseline, four intermediate, and one post-testing measurement.

Primary outcome was the adherence to guideline-based care recommendations (in terms

of allocating adequate pressure ulcer prevention in residents at risk). Secondary outcomes

were the change in resident outcomes (pressure ulcer prevalence) and intermediate

outcomes (knowledge and attitudes of healthcare professionals).

Setting: Random sample of 11 wards (6 experimental; 5 control) in a convenience sample

of 4 nursing homes in Belgium.

Participants: In total, 464 nursing home residents and 118 healthcare professionals

participated.

Methods: The experimental arm was involved in a multi-faceted tailored implementation

intervention of a clinical decision support system, including interactive education,

reminders, monitoring, feedback and leadership. The control arm received a hard-copy of

the pressure ulcer prevention protocol, supported by standardized 30 min group lecture.

Results: Patients in the intervention arm were significantly more likely to receive fully

adequate pressure ulcer prevention when seated in a chair (F = 16.4, P = 0.003). No

significant improvement was observed on pressure ulcer prevalence and knowledge of the

professionals. While baseline attitude scores were comparable between both groups [exp.

74.3% vs. contr. 74.5% (P = 0.92)], the mean score after the intervention was 83.5% in the

experimental group vs. 72.1% in the control group (F = 15.12, P < 0.001).

Corresponding author at: Department of Public Health, Nursing Science, UZ-2 Block A, De Pintelaan 185, B-9000 Ghent, Belgium.

+32 (0) 9 332 23 29; fax: +32 (0) 9 332 49 94.

E-mail address: [email protected] (D. Beeckman).

Contents lists available at SciVerse ScienceDirect

International Journal of Nursing Studies

journal homepage: www.elsevier.com/ijns

ease cite this article in press as: Beeckman, D., et al., A multi-faceted tailored strategy to implement an electronicinical decision support system for pressure ulcer prevention in nursing homes: A two-armed randomized controlledial. Int. J. Nurs. Stud. (2012), http://dx.doi.org/10.1016/j.ijnurstu.2012.09.007

0-7489/$ – see front matter � 2012 Elsevier Ltd. All rights reserved.

://dx.doi.org/10.1016/j.ijnurstu.2012.09.007

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D. Beeckman et al. / International Journal of Nursing Studies xxx (2012) xxx–xxx2

G Model

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What is already known about the topic?

� Non-adherence to pressure ulcer guidelines in clinicalpractice is reported recurrently.� Clinical decision support systems may change behaviour

of healthcare professionals.� Strategies tailored at identified barriers and facilitators

may enhance the effectiveness of guideline implementa-tion.� Studies on the effect of multi-faceted tailored strategies

for the implementation of clinical decision supportsystems for pressure ulcer prevention are missing.

What this paper adds

� The proposed intervention was only partially successfulto improve adherence to recommendations for pressureulcer prevention in nursing homes.� Attitudes of the professionals improved significantly as a

result of the intervention; their knowledge remainedunsatisfactorily low.� Further research should focus on the underlying reasons

for these findings.

1. Introduction

Frail older people admitted to nursing homes are at riskfor a range of adverse outcomes, including pressure ulcersBrown et al. (2001). Targeted care strategies can improvehealth outcomes for these patients. Pressure ulcers are keyclinical quality indicators for the care in nursing homes(Comondore et al., 2009). Incidence studies report onfigures between 6.2% and 8.8% in hospitalized geriatricpatients (Baumgarten et al., 2003, 2006). Even higherincidence figures between 11.9% (Vap and Dunaye, 2000)and 23.2% (Baumgarten et al., 2004) are reported in nursinghomes. Effective prevention consists of a set of strategiesaimed at reducing the intensity and/or duration of pressureand shear on the tissue and the underlying body structures(Pressure Ulcer Advisory Panel & National Pressure UlcerAdvisory Panel, 2009). Prevention should be focused onpatients at risk and should be provided on a continuousbasis during the time that the patient is at risk (PressureUlcer Advisory Panel & National Pressure Ulcer AdvisoryPanel, 2009).

1.1. Clinical decision support systems for pressure ulcer

prevention

Evidence-based prevention guidelines are developed byinternational authoritative organizations, such as theEuropean Pressure Ulcer Advisory Panel (EPUAP), theNational Pressure Ulcer Advisory Panel (NPUAP), the

National Institute for Health and Clinical Excellence (NICE),the Scottish Intercollegiate Guidelines Network (SIGN),and the Agency for Healthcare Research and Quality(AHRQ). These guidelines include mainly recommenda-tions which are often vague and limited focused on thecontext of practice. As a result, non-adherence to pressureulcer guidelines is reported recurrently (Beeckman et al.,2011; Vanderwee et al., 2007, 2011). A 2002 cross-sectional, multi-centre study in European hospitalsshowed that only 10% of the patients at risk received fullyadequate prevention (Vanderwee et al., 2007). Similarresults were found in a 2008 cross-sectional studyincluding 19,968 patients (admitted to 84 hospitals) inBelgium (Vanderwee et al., 2011). The latter found thatonly 10.8% of the patients at risk received fully adequateprevention in bed and when seated. Furthermore, 70% ofthe patients who were not at risk received some pressureulcer prevention.

Kawamoto et al. (2005) concluded that clinicaldecision support systems are believed to have thepotential to improve care and to change the behaviourof healthcare professionals. Such a clinical decisionsupport system aims to assist healthcare professionalswith decision making tasks. The systems are able todeliver clinical advice for patient care based on a numberof items of patient and context specific data. Evaluationstudies of clinical decision support systems have tendedto focus on the assessment of system quality and clinicalperformance in laboratory settings (Varonen et al., 2008).Relatively few studies have used field trials to determine ifthese systems are likely to be used in routine clinicalsettings (Varonen et al., 2008).

1.2. The implementation of evidence-based pressure ulcer

prevention guidelines

The implementation of guidelines in clinical practice iscomplex. Implementation includes multiple strategies andvariables which influence the adoption of evidence-basedpractices by individuals and organizations (Titler andEverett, 2001). Implementation aims to influence practi-tioners’ awareness, attitudes, knowledge, understandingand acceptance of a guideline (Grol and Grimshaw, 2003).Numerous models and conceptual frameworks for imple-mentation are proposed in the literature: (1) the Stetlermodel (Stetler, 1994), (2) the Rogers’ Diffusion of Innova-tions model (Rogers, 2003; Sanson-Fisher, 2004), (3) TheIowa Model of Evidence-Based Practice to Promote QualityCare (Titler et al., 2001; Titler, 2007), (4) the PromotingAction on Research Implementation in Health Services(PARIHS) framework (Kitson et al., 1998; Rycroft-Maloneet al., 2002), and (5) the model for effective implementation

Conclusion: The intervention was only partially successful to improve the primary

outcome. Attitudes improved significantly while the knowledge of the healthcare workers

remained unsatisfactorily low. Further research should focus on the underlying reasons for

these findings.

� 2012 Elsevier Ltd. All rights reserved.

Please cite this article in press as: Beeckman, D., et al., A multi-faceted tailored strategy to implement an electronicclinical decision support system for pressure ulcer prevention in nursing homes: A two-armed randomized controlledtrial. Int. J. Nurs. Stud. (2012), http://dx.doi.org/10.1016/j.ijnurstu.2012.09.007

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D. Beeckman et al. / International Journal of Nursing Studies xxx (2012) xxx–xxx 3

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Grol and Wensing (2005). An in-depth review of thesedels and frameworks is beyond the scope of this article.

ever, implementation studies must be guided by aceptual model or framework to organize strategies beinged, and to elucidate the extraneous variables to be

luded.For the current study, the model for effective imple-ntation by Grol and Wensing (2005) was selected. Theelopers of this model put forward a clear stepwiseroach to implementation and primarily recommend

justification of the implementation need to decrease possible resistance of the target group. Therefore, anepth analysis of current practice, target group, and

text is recommended as a first step in the process.ther steps include: (1) matching research findings and/existing guidelines to the relevant practice, (2)

cribing the specific change outcomes, (3) selecting/eloping implementation strategies, (4) developing andcuting the implementation process, and (5) continu-ly evaluating and adapting the process.The selection and/or development of the implementa-

strategies can focus on intrinsic motivation (such astude and knowledge) and extrinsic motivation (such as

team and the organization) (Bosch et al., 2011; Grol et al.,6). Frequently used strategies oriented at intrinsictivation are education, monitoring and feedback, and use of reminders (van Achterberg et al., 2008).rventions focusing on extrinsic motivation are theoduction of leadership and team-directed interventionslleman et al., 2009). Multi-faceted strategies andtegies tailored to barriers and facilitators may enhance

effectiveness of guideline implementation (Grimshawl., 2004; NHS Centre for Reviews and Dissemination9; Rycroft-Malone et al., 2004). Unfortunately, there ise empirical evidence to support this approach (Bakerl., 2010; Francke et al., 2008). Furthermore, data on thectiveness of combining such a multi-faceted tailoredtegy with the use of a clinical decision support systempressure ulcer prevention are missing.

2. Aims and objectives

The aim was to study whether a multi-faceted tailoredstrategy to implement an electronic clinical decisionsupport system for pressure ulcer prevention improvedadherence to recommendations for pressure ulcer pre-vention in nursing homes.

3. Operational definition: electronic clinical decisionsupport system for pressure ulcer prevention

The electronic clinical decision support system wasdefined as a computer programme that generated aresident-tailored protocol for pressure ulcer prevention.Information to be entered into the system included (1) theavailability of preventive materials (e.g. availability ofalternating mattress, memory foam mattress, and foamwedge-shaped device to off-load the heels) and (2)resident characteristics. The set of resident characteristicswas determined based on an extensive review of theliterature and validated by two independent pressure ulcerexperts (PhD level). The characteristics included thepersonal preferences of the resident (acceptance of theuse of an alternating mattress), the presence of a pressureulcer (sacrum, hip), and whether the resident returned in asupine position after being repositioned (see Table 1). Analgorithm was developed to generate a resident-specificprotocol based on the characteristics entered into thesystem. The protocol included recommendations with afocus on four main themes: (1) skin observation, (2) theuse of support surfaces, (3) repositioning (frequency andpostures), and (4) heel elevation. The name of the residentand the date of generating the protocol could be enteredinto the system and the protocol could be printed in a onepage format. The final version of the protocol was namedPrevPlan1 and published online using Lectora Pro Suite1

(Trivantis, Cincinnati, US) (http://www.decubitus.be/PrevPlan/, translation into English in progress).

le 1

y of characteristics in the clinical decision support system (PrevPlan1).

Prevention in bed Prevention in chair

1. Pressur e ulcer risk (Braden < 17/PU)

2. Nee d/availability to use an alt ernating mattress

3. Person al pr eferences of the resident

4. Avail ability of a pr ess ure redistributing foam

mattress

5. Presence of a Pressur e ulcer (sacral, hip)

6. Whether the resident returned in a supine position

after being reposit ion ed

7. Avail ability of a pr ess ure redistributing foam

wedg e-shaped device to off- load the heels

Prevention pr otocol (in bed)

1. Press ure ulce r risk (Braden < 17 and/or pr ess ure

ulcer)

2. Avail abili ty of a press ure redistributing foam

cushion /thick air cushion

3. Avail abili ty of a chair that tilt s back

4. Whether the resident has a risk of recli ned/slouched

positi on when seated in a chair

Prevention pr otocol (in chair)

ease cite this article in press as: Beeckman, D., et al., A multi-faceted tailored strategy to implement an electronicinical decision support system for pressure ulcer prevention in nursing homes: A two-armed randomized controlledial. Int. J. Nurs. Stud. (2012), http://dx.doi.org/10.1016/j.ijnurstu.2012.09.007

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D. Beeckman et al. / International Journal of Nursing Studies xxx (2012) xxx–xxx4

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4. Methods

4.1. Design

The study is designed as a two-armed randomizedcontrolled trial. Randomization at the level of the nursingward was chosen to prevent contamination betweenintervention and control participants. Simple randomiza-tion was used to assign the wards to the experimental andthe control groups (SPSS1, Inc., Chicago, IL, USA). Blindingof either residents or professionals was not possible due tothe character of the intervention. The trial was performedbetween February and June 2010 and consisted of a16-week implementation intervention with one baseline,four intermediate, and one post-testing measurement(see Fig. 1).

4.2. Participants

The study was performed in a random sample of 11nursing home wards (6 experimental; 5 control) in aconvenience sample of 4 nursing homes. The studyparticipants included all nursing home residents and allhealthcare professionals involved in pressure ulcer pre-vention (nurses, nursing assistants, physiotherapists,occupational therapists).

4.3. Interventions

4.3.1. Experimental arm

The experimental arm was involved in a multi-facetedtailored implementation intervention to implement Pre-vPlan1 in clinical practice. The intervention was based onthe six-step model for effective implementation by Groland Wensing (2005).

4.3.1.1. Step 1: analysis of current practice, target group, and

context. A key nurse was appointed by the senior nurse to

act as the contact person between the researcher and thehealthcare professionals on the ward. All key nurses had abachelor degree in nursing, had clinical experience inpressure ulcer prevention or wound care in general, hadmore than five years of clinical experience, and worked atleast for two years on the ward. All senior nurses had abachelor degree or a masters’ degree (n = 2) and followedpostgraduate education in management skills. The seniornurse and key nurse received an introduction to the studyaims and protocol and a training about pressure ulcerprevention.

The analysis of current practice, target group, andcontext started with a diagnostic interview with (1) thekey nurse and (2) a selection of professionals involved inpressure ulcer prevention on the nursing ward. Theaverage duration of the interviews was 43.6 min. Duringthese interviews, information on the allocation of tasks,team competences, attitudes, practical barriers, and needsfor education (content, methods, and organization) weregathered. Barriers for implementation were mainlygeneric and included: (1) lack of appropriate education;(2) lack of knowledge; (3) time limitations; (4) ease of use/accessibility of the current pressure ulcer protocol; and(5) lack of clarity about each one’s responsibilities. Thediagnostic interview revealed in all wards that thedevelopment, format and layout of PrevPlan1 had toreceive substantial attention and involvement of a wardbased consultation team.

4.3.1.2. Step 2: match of research findings and/or existing

guidelines to practice. This step included the development ofa ward based multi-disciplinary consultation team (includ-ing the key nurse, senior nurse, occupational therapist,physiotherapist, nurse assistant, and researcher). Theconsultation team made an inventory of existing guidelinesand best practices. Recommendations were summarizedand the feasibility of the recommendations in relation tothe context was discussed within the team. The key nurse

Fig. 1. Study flowchart.

Please cite this article in press as: Beeckman, D., et al., A multi-faceted tailored strategy to implement an electronicclinical decision support system for pressure ulcer prevention in nursing homes: A two-armed randomized controlledtrial. Int. J. Nurs. Stud. (2012), http://dx.doi.org/10.1016/j.ijnurstu.2012.09.007

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D. Beeckman et al. / International Journal of Nursing Studies xxx (2012) xxx–xxx 5

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Plcltr

ed as the chair of the consultation team. The number ofetings was different for each ward, ranging between 4

7. The average time of each meeting was 63.4 min.The meetings resulted in a set of recommendations forssure ulcer prevention to be reviewed by two inde-dent pressure ulcer experts (PhD level). After valida-, the recommendations were used to develop

vPlan1.Structural issues (availability of computers/printers)

considerations about computer literacy were dis-sed in the consultation team and with the managementhe nursing home. PrevPlan1 was pre-tested by futurers and found to be user-friendly. The time to generate aident-tailored protocol was approximately 3 min,ich was considered to be acceptable.

1.3. Step 3: description of the specific change out-

es. Three outcomes were considered to assess thectiveness of the implementation intervention: (1)avioural change of the healthcare professionals

olved in pressure ulcer prevention, (2) change inient outcomes, and (3) intermediate outcomes.Behavioural change was defined in terms of allocatingquate pressure ulcer prevention in residents at risk.nge in resident outcomes was defined as pressure ulcervalence (Category II–IV). Intermediate outcomes werened as knowledge and attitudes of healthcare profes-als. Behavioural change of the healthcare professionals

s considered as the main outcome in this study.

1.4. Step 4: selection/development of the implementation

tegies. During the final pre-implementation meeting, implementation strategies were determined based

on the previously identified barriers and facilitators:education, monitoring/feedback, reminders, and extrinsicmotivating strategies (see Table 2). All activities wereplanned and organized resulting in an individual imple-mentation plan for each ward.

Education included a theoretical training about pres-sure ulcer prevention, interactive and participatory small-group sessions, the distribution of a CD Rom, website linksabout pressure ulcer classification and differentiationbetween pressure ulcers and incontinence-associateddermatitis (IAD), and small group case discussions.Monitoring and feedback included providing advice aboutbaseline assessment results (adequacy of pressure ulcerprevention, knowledge, attitude) and monthly feedbackabout the process measure (adequacy of pressure ulcerprevention) by distributing graphs on the ward. Posters,flyers, daily reminders during shift change and a file cardwith information about risk assessment, pressure ulcerclassification, and IAD differentiation in each of the nurse’suniform pocket were introduced as reminders.

Extrinsic motivating strategies included (1) a review ofthe quality of the material for pressure ulcer prevention,(2) advice on the acquisition of new material (mattresses,cushions, wedge-shaped devices to off-load the heels), and(3) support on the organization of the delivery of pressureulcer preventive materials.

4.3.1.5. Step 5: development and execution of the implemen-

tation process. The duration of the implementation phasewas 16 weeks (120 days). In each intervention ward, theteam of healthcare professionals received an interactivetraining in the use of the clinical decision support system.The key nurses instructed their teams about the tailored

le 2

ored-implementation: overview of intrinsic-motivation and extrinsic-motivation oriented strategies.

trinsic-motivation oriented strategies Intensity and duration

ucation

� Theoretical training about PU prevention for each key nurse � Week 1

� Interactive and participatory small-group sessions at ward level � Weeks 1–8

� CD Rom on PU classification and differentiation between PU and IADa � Throughout the study

� Case discussions � Weeks 1–8

� Website links � Throughout the study

onitoring and feedback

� Feedback on baseline assessment results (adequacy of PU prevention,

knowledge, attitude) by distributing graphs on the ward

� Week 2

� Monthly feedback on the process measure (adequacy of PU prevention)

by distributing graphs on the ward

� Weeks 1, 3, 6, 9, 13, 16

minders

� Posters and flyers on the ward � Distribution at week 1

� Daily reminder during shift change � Daily during handover

� File card with information about risk assessment, PU classification,

and IAD differentiation in each of the nurse’s uniform pocket

� Introduction during week 1

trinsic-motivation oriented strategies

� Introduction of the key nurse role (definitions of roles and responsibilities) Preparatory activities

Analysis of current practice,

target group, and context

� Inventory and feedback on the quality and availability on the material

used for the prevention of PUs on the nursing ward

� Support on the acquisition of new material (mattresses, cushions,

wedge-shaped devices to off-load the heels)

� Support on the organization of the delivery of PU preventive materials

(mattresses, cushions, wedge-shaped devices to off-load the heels)

Incontinence-associated dermatitis.

ease cite this article in press as: Beeckman, D., et al., A multi-faceted tailored strategy to implement an electronicinical decision support system for pressure ulcer prevention in nursing homes: A two-armed randomized controlledial. Int. J. Nurs. Stud. (2012), http://dx.doi.org/10.1016/j.ijnurstu.2012.09.007

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D. Beeckman et al. / International Journal of Nursing Studies xxx (2012) xxx–xxx6

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implementation procedure. The validated pressure ulcerclassification education tools were used to provide theinteractive education (Beeckman et al., 2008, 2010a,b,c).All educational activities were levelled to the scope ofpractice for the nurses, nursing assistants, physiothera-pists, and occupational therapists. Most of the educationactivities were organized at the start of the implementa-tion (between weeks 1 and 8) because of practical reasonsindicated by the participating wards. Each session lastedbetween 40 min and 125 min. An average of 5.4 educa-tional sessions was provided on each ward. The attendancerate varied and ranged between 34% and 73% of the staffavailable that moment.

4.3.1.6. Step 6: continuous evaluation and adaptation of the

implementation. The multi-disciplinary consultation teamhad monthly meetings during the study to discuss theprogress and intermediate results of the study. Theprogression reports and intermediate results were com-municated to the ward staff and management of thenursing home and appropriate alterations to the inter-vention were discussed and implemented.

4.3.2. Control arm

In the control arm, the senior nurse received theintroduction to the study aims and protocol. No key nursewas appointed. In each control ward (n = 5), a standardpressure ulcer prevention protocol (hard-copy) wasdeveloped based on the 2009 NPUAP/EPUAP internationalprevention guidelines and evaluated by two pressure ulcerexperts. The standard protocol was presented by the seniornurse in a standardized 30 min group lecture (attended byall members of nursing staff). No further implementationstrategies were used.

4.4. Procedure

Baseline data (day 1) were collected in February 2010.Data on (1) general nursing home and ward characteristics,(2) risk assessment, skin observation, pressure ulcerprevention in each resident, and (3) knowledge/attitudesof healthcare professionals about pressure ulcer preven-tion were collected by the researcher using validatedinstruments (see Section 4.7). At four pre-definedmoments during the study (day 21, day 42, day 63,day 91), the ward nurses (1) assessed pressure ulcerrisk, (2) observed the skin, and (3) collected data aboutapplied prevention in all residents. A final assessmentwas performed on day 120. The knowledge and theattitudes of the healthcare professionals were re-assessedin both groups after 16 weeks of implementation(day 120).

Inter-observer reliability checks on risk assessment andskin observation were performed between the researcherand the nurses by means of Cohen’s kappa (k). In eachexperimental ward, the researcher and the key nurse hadcontact twice a week about the study progress. In eachcontrol ward, the senior nurse and the researcher hadcontact once every two weeks. Because of the specificnature of this study, the researcher could not be blinded tounit assignment to control or experimental conditions.

4.5. Sample size

Clustering took place at ward level to prevent possiblecross-contamination of the study groups. The desirednumber of wards needed to provide sufficient cluster-leveldata for subsequent analyses but, at the same time, had tobe manageable in terms of implementation and datacollection.

The sample size was determined based on the primaryoutcome (residents receiving fully adequate prevention),with a two-sided alpha of 0.05 and 80% power. At baseline,the proportion of residents receiving fully adequateprevention was expected to be 10% (based on Vanderweeet al., 2007). An improvement of 20% was expected to befound in the experimental arm (with no effect in thecontrol arm). The sample size was calculated using anonline tool for cluster sample size determination (http://www.stsiweb.org/trial_protocol_tool/Collected%20files/SOURCE/Checklist/Stats/SampleSize.html).

Assuming an intra-cluster correlation (ICC) of 0.01 (vanGaal et al., 2009) and an average cluster size of 35, a total ofat least 10 wards and 248 residents (5 nursing wards and124 residents per arm) was required.

4.6. Ethical approval

The ethical review board of Ghent University Hospital(Belgium) and each of the participating nursing homesapproved the study (B/67020097196). Permission tocontact the residents for the study was obtained fromattending physicians; no eligible residents were excludedbecause of a physician’s refusal. Written consent wasobtained from residents who were conscious and com-municative. Proxy consent was obtained for other resi-dents. For the healthcare professionals, a completedquestionnaire was taken as consent to participate.

4.7. Instruments

4.7.1. General characteristics of the nursing home and ward

A data collection sheet was designed to collect data onnursing home and ward characteristics: number ofresidents, number of staff, availability of preventivematerial (bed and chair), and actual pressure ulcermanagement.

4.7.2. Risk assessment, skin observation, and prevention

The validated EPUAP minimum-dataset and uniformprocedure were used to collect data on risk assessment,skin observation, prevention (materials and repositioningfrequency in bed/chair), and general resident data(Vanderwee et al., 2007). Skin observation consisted ofdetails on pressure ulcer category and location, andincontinence-associated dermatitis (IAD). Pressure ulcerswere categorized according to the 2009 EPUAP/NPUAPclassification system (European Pressure Ulcer AdvisoryPanel & National Pressure Ulcer Advisory Panel, 2009).

An algorithm was used to assess the adequacy of theprevention when lying in bed, and when seated in a chair.This algorithm was based on a pilot study by Vanderweeet al. (2007) and included the combination of (1) the use of

Please cite this article in press as: Beeckman, D., et al., A multi-faceted tailored strategy to implement an electronicclinical decision support system for pressure ulcer prevention in nursing homes: A two-armed randomized controlledtrial. Int. J. Nurs. Stud. (2012), http://dx.doi.org/10.1016/j.ijnurstu.2012.09.007

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ressure redistributing surface (mattress or cushion), (2) frequency of repositioning, and (3) offloading of thels in residents at risk for pressure ulcers (Vanderweel., 2007). Prevention was defined as fully adequate if allventive measures were applied. Prevention was definedartly adequate if not all required preventive measures

re applied. Prevention was defined as not adequate if novention was applied.

3. Knowledge and attitudes of healthcare professionals

ut pressure ulcer prevention

A validated pressure ulcer Knowledge Assessmentl was used to assess the knowledge of the healthcarefessionals towards pressure ulcer prevention (Beeck-n et al., 2010a,b,c). The instrument included 26 items

reflects six domains: (1) aetiology and development;classification and observation; (3) nutrition; (4) risk

essment; (5) reduction of the magnitude of pressure shearing; (6) reduction of the duration of pressure andaring. The psychometrically validated Attitude towardsssure Ulcer tool (APuP) was used to study the attitudesthe healthcare professionals towards pressure ulcervention (Beeckman et al., 2010a,b,c). The instrumentluded 13 items covering five domains: (1) personal

petency to prevent pressure ulcers; (2) priority ofssure ulcer prevention; (3) impact of pressure ulcers;responsibility in pressure ulcer prevention; (5) con-nce in the effectiveness of prevention.

Statistical analysis

Descriptive data are presented in frequencies (percen-es) and means (standard deviation). Chi square test,er’s exact test, and independent sample t-tests were

formed to test for differences in scores between groups.To evaluate the effectiveness of the intervention, aeated measures analysis of variance (ANOVA) wasformed at ward level. The primary outcome measuresre the ward level proportion of residents at riskeiving fully adequate prevention measures and therd level proportion of residents at risk receiving

adequate prevention measures respectively. Timey 1, day 21, day 42, day 63, day 91, and day 120)s entered as the within-subjects factor. Group (inter-tion vs. control group) was entered as between-jects factor. The time � group interaction effect wassidered to evaluate the intervention effect. Thervention effect on pressure ulcer prevalence was

essed with a similar repeated measures ANOVA using ward level proportion of residents having pressureers Category I–IV and pressure ulcers Category II–IV asondary outcome measures.The effectiveness of the intervention on the knowledge

attitudes of healthcare professionals was evaluated byans of a linear mixed model with the healthcarefessionals being grouped within wards. The null modelluding no predictor variables indicated an intra-classrelation coefficient of 4.23% for attitude and 5.90% forwledge. Next, an individual-level random interceptdel was applied with group (intervention vs. control

time � group interaction effect representing the interven-tion effect. All analyses were performed using SPSSStatistics 191 software. A value of P < 0.05 was consideredstatistically significant.

5. Results

5.1. Baseline characteristics

In total, 464 residents (exp. wards = 239, contr.wards = 225) were included in the study. The mean ageof the participating residents was 84.5 years in theexperimental group and 84.9 years in the control group(t = 0.72, df = 462, P = 0.47). In total, 118 healthcareprofessionals (exp. wards = 65, contr. wards = 53) partici-pated in the study. No significant differences emergedbetween the intervention and control wards. The char-acteristics of all participants are shown in Table 3. Inter-observer reliability concerning risk assessment was

Table 3

Baseline characteristics of the residents and healthcare professionals.

Experimental

% (n)

Control

% (n)

x2 a Pb

Residents 100 (225) 100 (239)

Gender

Female 76.0 (171) 82.8 (198) 3.35 0.07

Male 24.0 (54) 17.2 (41)

Incontinence

Urine 68.9 (155) 64.9 (155) 0.85 0.36

Feces 48.4 (109) 38.9 (93) 4.30 0.04

Weight

<55 kg 46.5 (101) 48.8 (102) 1.67 0.44

55–94 kg 24.0 (52) 22.0 (46)

>94 kg 17.5 (38) 20.1 (42)

Medication

Tranquilizer 63.6 (143) 66.9 (160) 0.59 0.44

Corticosteroid 4.0 (9) 2.9 (7) 0.40 0.53

Pressure ulcer riskc

At risk 25.8 (58) 26.4 (63) 0.02 0.89

Healthcare professionals 100 (65) 100 (53)

Gender

Male 10.8 (7) 1.9 (1) 3.65 0.06

Female 89.2 (58) 98.1 (52)

Age

<25 years 15.4 (10) 17.0 (9) 0.75 0.86

25–34 years 26.2 (17) 28.3 (15)

35–50 years 46.2 (30) 47.2 (25)

>50 years 12.3 (8) 7.5 (4)

Function

Ward nurse 21.5 (14) 22.6 (12) 1.3 0.73

Senior nurse 6.2 (4) 5.7 (3)

Tissue viability 0.0 (0) 1.9 (1)

Other 72.3 (47) 69.8 (37)

Education level

Nurse assistant 43.1 (28) 49.1 (26) 0.91 0.82

Diploma nurse 21.5 (14) 18.9 (10)

Bachelor nurse 10.8 (7) 13.2 (7)

Other 24.6 (16) 18.9 (10)

Experience

<5 years 18.5 (12) 28.3 (15) 3.12 0.37

5–10 years 27.7 (18) 18.9 (10)

11–20 years 27.7 (18) 20.8 (11)

>20 years 26.2 (17) 32.1 (17)a Chi-square.b

Statistical significance.

Braden < 17 and/or pressure ulcer (Category I–IV).

up) and time (pretest vs. posttest) as factors and the c

ease cite this article in press as: Beeckman, D., et al., A multi-faceted tailored strategy to implement an electronicinical decision support system for pressure ulcer prevention in nursing homes: A two-armed randomized controlledial. Int. J. Nurs. Stud. (2012), http://dx.doi.org/10.1016/j.ijnurstu.2012.09.007

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k = 0.83 (95% CI, 0.62–0.90) and 0.89 (95% CI, 0.79–0.97) forskin observation.

5.2. Behavioural change of the professionals

An overview of the effects of the intervention on themain outcome is presented in Fig. 2. In the experimental

group, a significantly overall positive effect was found onthe allocation of fully adequate prevention when seated in achair (exp. wards: 60.0% vs. contr. wards: 13.2%, F = 16.4,P = 0.003) (see Table 4). Additional analyses showed that theproportion of residents receiving no prevention was sig-nificantly lower in the experimental wards compared to thecontrol wards (both in bed and when seated) (see Table 4).

Fig. 2. Effectiveness of the implementation (time � group) on the allocation of prevention in bed and chair.

Table 4

Overview of the effectiveness of the intervention on the adequacy of pressure ulcer prevention in residents at risk.

Primary outcome Group Timea

1

% (n/N)

2

% (n/N)

3

% (n/N)

4

% (n/N)

5

% (n/N)

6

% (n/N)

Fully adequate prevention

Bed Ec 8.6 (5/58) 23.0b (14/61) 11.5b (7/61) 1.8 (1/55) 3.2 (2/63) 4.6 (3/65)

Cd 9.5 (6/63) 9.0b (6/67) 0b (0/65) 6.3 (4/64) 4.9 (3/61) 1.5 (1/68)

Chair Ec 17.2 (10/58) 55.7b (34/61) 63.9b (39/61) 67.3b (37/55) 68.3b (43/63) 60.0b (39/65)

Cd 15.9 (10/63) 16.4b (11/67) 10.8b (7/65) 14.1b (9/64) 14.8b (9/61) 13.2b (9/68)

No prevention

Bed Ec 34.5b (20/58) 4.9b (3/61) 1.6b (1/61) 0 (0/55) 0b (0/63) 10.8b (7/65)

Cd 15.9b (10/63) 20.9b (14/67) 27.7b (18/65) 29.7 (19/64) 29.5b (18/61) 30.9b (21/68)

Chair Ec 44.8 (26/58) 6.6b (4/61) 4.9b (3/61) 0b (0/55) 6.3b (4/63) 15.4b (10/65)

Cd 57.1 (36/63) 52.2b (35/67) 50.8b (33/65) 51.6b (33/64) 52.5b (32/61) 55.9b (38/68)a Significant differences based on x2 or Fisher’s exact test.b 1 = day 1, 2 = day 21, 3 = day 42, 4 = day 63, 5 = day 91, 6 = day 120.c

Experimental group.d Control group.

Please cite this article in press as: Beeckman, D., et al., A multi-faceted tailored strategy to implement an electronicclinical decision support system for pressure ulcer prevention in nursing homes: A two-armed randomized controlledtrial. Int. J. Nurs. Stud. (2012), http://dx.doi.org/10.1016/j.ijnurstu.2012.09.007

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Resident outcomes and intermediate outcomes

Results of the resident outcomes and intermediatecomes are shown in Tables 5 and 6. A significantlyer pressure ulcer prevalence (Category I–IV) could beerved in the experimental group compared to thetrol group at the end of the study. In contrast, noerence was found between the groups when onlyegory II–IV pressure ulcers were considered.No difference was found between the knowledge of thelthcare professionals in the groups during the post-test

1.98, P = 0.16). In contrast, a significant difference in attitudes of the healthcare professionals was foundween the groups (F = 15.12, P < 0.001). While baselinetude scores were comparable between both groupsing the pre-test [exp. 74.3% vs. contr. 74.5% (t = 0.11,

116, P = 0.92)], the mean score after the interventions 83.5% in the experimental group vs. 72.1% in thetrol group.

iscussion

The aim of this clinical trial was to evaluate whether ard based multi-faceted tailored implementation strat-

could improve the adherence to guideline-based careommendations in a nursing home setting. The inter-tion can only be considered partially successful.itive effects were found on the allocation of pressureer prevention in residents at risk when seated in a chair

on the attitudes of the healthcare professionals.ever, no effect was found in patients at risk when

g in bed and on the knowledge of the healthcarefessionals. A trend towards a positive effect on pressureer prevalence (Category I–IV) was observed.

6.1. Effect on the allocation of adequate pressure ulcer

preventive measures

The allocation of fully adequate prevention in residentsat risk was defined as the primary outcome of this study.This outcome was rather strict and might explain thesomewhat substandard effects of the trial. The outcomewas extensively discussed by the consultation teams andthey assumed that only fully adequate prevention could bea relevant study outcome. They agreed that only byadequately combining the use of a support surface,repositioning, and heel elevation, pressure ulcers in thesevulnerable individuals could be prevented. Additionalanalyses indicated that a significantly lower proportion ofresidents at risk received no adequate prevention (in bedand when seated) in the experimental arm. This findingsupports the assumption that improvement was obtained,however not clearly observable because of the strict pre-defined primary outcome of the trial.

The intervention resulted in a significant improvementof the allocation of pressure ulcer prevention in residentsat risk when seated in a chair. A possible explanation maybe that the importance of repositioning in a chair wasunknown before implementation (because of a lack ofknowledge). No effect was found on the allocation ofpreventive measures when the residents at risk were lyingin bed. The fact that systematic repositioning is timeconsuming and difficult to integrate in daily professionalroutines may be a first explanation for this finding. Thelimited availability of pressure redistributing mattressesand alternating mattresses and the high financial cost topurchase such a device for the organization may be asecond explanation. However, the fact that the electronicdecision support system included the option to enter

le 5

rview of the effectiveness of the intervention on pressure ulcer prevalence (I–IV) and (II–IV).

condary outcome Group Timea

1

% (n/N)

2

% (n/N)

3

% (n/N)

4

% (n/N)

5

% (n/N)

6

% (n/N)

essure ulcers (I–IV) Ec 15.1 (34/225) 8.9b (20/225) 5.8b (13/225) 1.8b (4/225) 4.4b (10/225) 7.1b (16/225)

Cd 16.3 (39/239) 17.2b (41/239) 12.6b (30/239) 13.4b (32/239) 12.1b (29/239) 14.6b (35/239)

essure ulcers (II–IV) Ec 6.2 (14/225) 3.6 (8/225) 1.8 (4/225) 0.9b (2/225) 1.3 (3/225) 1.8 (4/225)

Cd 7.1 (17/239) 4.6 (11/239) 3.3 (8/239) 6.3b (15/239) 2.9 (7/239) 2.1 (5/239)

Significant differences based on x2 or Fisher’s exact test.

1 = day 1, 2 = day 21, 3 = day 42, 4 = day 63, 5 = day 91, 6 = day 120.

Experimental group.

Control group.

le 6

rview of the effectiveness of the intervention on knowledge and attitudes of healthcare professionals.

Group Pre-test Post-test Time*Group

n % (SD)a n % (SD)a F P

owledge Eb 65 42.9 (15.1) 50 51.0 (15.9) 1.98 0.16

Cc 53 39.4 (11.7) 38 41.9 (12.6)

titude Eb 65 74.3 (10.8) 50 83.5 (12.7) 15.12 <0.001

Cc 53 74.5 (9.5) 38 72.1 (9.6)

Standard deviation.

Experimental group.

Control group.

ease cite this article in press as: Beeckman, D., et al., A multi-faceted tailored strategy to implement an electronicinical decision support system for pressure ulcer prevention in nursing homes: A two-armed randomized controlledial. Int. J. Nurs. Stud. (2012), http://dx.doi.org/10.1016/j.ijnurstu.2012.09.007

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information about the availability of material aimed tocover this issue. If no specific material was available for aresident (in bed and/or armchair), the protocol indicated toincrease the frequency of repositioning. This recommen-dation is in line with the 2009 international pressure ulcerprevention guideline. EPUAP/NPUAP recommends that‘‘the frequency of repositioning will be influenced byvariables concerning the individual and the supportsurface in use. An individual should be repositioned withgreater frequency on a non-pressure redistributing mat-tress than on a viscoelastic foam mattress. The reposition-ing frequency should depend on the pressure-redistributing qualities of the support surface’’. Even ifappropriate materials were lacking, effective preventioncould be provided (however being more labour andtime-intensive).

6.2. Effect on pressure ulcer prevalence

No overall significant effect was found on pressure ulcerprevalence (Category II–IV). This may be explained by thefact that the trial was powered on the main outcomemeasure (allocation of adequate pressure ulcer preven-tion), and not on pressure ulcer prevalence. However,clinically meaningful (but non-statistically significant)differences were found between the pressure ulcerprevalence figures in the experimental and the controlarm. This trend may be confirmed by a longer follow-uptrial in an appropriately powered study for this outcome.

6.3. Effect on knowledge and attitudes of the healthcare

professionals

Although knowledge scores improved somewhat, theyremained unsatisfactory low. A first explanation might bethat most of the education activities were organized at theearly start of the implementation phase. This might be thereason why no significant difference was found betweenthe knowledge of the healthcare professionals in bothgroups at the end of the implementation phase. Possibly,knowledge did significantly improve in the experimentalgroup straight after the education, but did not remainadequate over time. To assure that knowledge is retained,repetition and practice are necessary. Therefore, educationshould be organized continuously, presented regularly,and updated frequently (Beeckman et al., 2008). A secondexplanation might be the complexity of the knowledgequestionnaire. A large proportion of the healthcareprofessionals had no nursing education background butwere nurse assistants. Since the questionnaire wasspecifically developed for nurses, the questionnaire mighthave been too complex, resulting in remaining low scoreson the instrument. A third explanation might be the natureof the knowledge questionnaire itself. All questions wererather theory focused, while most of the educationalactivities were more practical oriented (case discussions,repositioning exercises, wound classification using photo-graphs).

The attitudes towards pressure ulcer prevention of thehealthcare professionals in the experimental ward didimprove significantly compared to the control ward. The

use of interactive education, such as participatory small-group sessions and case discussions, may have caused thissignificant improvement (Grol and Grimshaw, 2003;Jenkins and Fallowfield, 2002; Pittet et al., 2000; Wensinget al., 2010). A second explanation may be linked with therole of the key nurse. The key nurse was appointed by thesenior nurse and had to have sufficient knowledge of theproject, status, a positive/enthusiastic approach, and goodcommunication skills. The key nurse acted formally as theleader during protocol development and encouraged teammembers to attend and to participate actively in themeetings. After a theoretical and practical training, the keynurse instructed the ward professionals in the use of theclinical decision support system and encouraged them touse the tool actively in daily care. It is reasonable to assumethat the key nurse was seen as a ‘‘clinical champion’’, apersuasive leader being the force for change. This role hasbeen widely promoted despite being empirically under-developed in health services literature (Soo et al., 2009).Subsequent research should focus on the identification ofthe specific features of the champion role and expand thediscussion about the introduction of champion roles forpressure ulcer practice change.

6.4. Recommendations for future research

Substantial challenges were experienced during theimplementation intervention. A qualitative approach(using interviews, group discussions and observations)would possibly have led to a more in-depth understandingabout why no more significant positive results were foundfor the primary outcome (application of fully adequateprevention in patients at risk). These insights could haveprovided the opportunity to further refine and improve thecurrent implementation intervention. Unfortunately, timeand budgetary limitations did not allow to organize this aspart of the trial. This could be subject for future research.

Many residents in nursing homes are at risk for thedevelopment of often preventable adverse events (e.g.pressure ulcers, urinary tract infections, falls, adverse drugevents, and events related to medical procedures) (Thomasand Brennan, 2000). Guidelines for the prevention of manytypes of adverse events are available. The large number ofguidelines competing for attention makes it difficult tokeep track of all of them. This requires that healthcareorganizations translate each of the guideline to their owntarget group, and create and tailor implementationstrategies, which is a time-consuming process Hakkennesand Dodd (2008). Further research should focus on theeffectiveness of strategies to implement multiple guide-lines simultaneously. Furthermore, still to be explored inimplementation research is the issue as the long-termconsequences of reshaping pressure ulcer prevention atward level. As limited evidence exists about strategies toestablish long-term effects of implementation, research inthis field is strongly recommended.

7. Limitations

There are several limitations to note in the actual study,however. A first limitation is the possible impact of a

Please cite this article in press as: Beeckman, D., et al., A multi-faceted tailored strategy to implement an electronicclinical decision support system for pressure ulcer prevention in nursing homes: A two-armed randomized controlledtrial. Int. J. Nurs. Stud. (2012), http://dx.doi.org/10.1016/j.ijnurstu.2012.09.007

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thorne-effect in the control group. Lahmann et al.10) found that the participation in pressure ulcerveys led to lower pressure ulcer incidence rates, anreased use of guidelines/risk assessment scales and toreased use of preventive measures and devices. Becausehis effect, the results in the control group might be even positive. A second consideration is the fact that fewerlthcare professionals participated during the assess-nts in the post-implementation phase. It is reasonableassume that these professionals were less motivated

to the additional workload. Possibly, those who had are profound affinity with pressure ulcer preventionre more likely to respond. This may have resulted in action bias. A final consideration affects the organiza-

of the educational activities. A clear planning waseloped together with the consultation team to organize

activities on the ward. Unfortunately, not all healthcarerkers were able to attend these activities. This may be

reason for the limited effect of the intervention on thewledge scores.

onclusions

This clinical trial demonstrated that the interventions only partially successful to improve the primarycomes. Attitudes improved significantly while thewledge of the healthcare workers remained unsatis-orily low. Further research should focus on theerlying reasons for these findings. Evidence gathered

a qualitative study may indicate alterations andher improvements to the actual implementationtegy. The high prevalence and morbidity of pressure

ers in nursing home residents underline the need toign and test implementation strategies to improve thecomes in these vulnerable individuals.

nowledgements

The authors would like to gratefully thank Professor Defloor (Nursing Science, Ghent University, Belgium)

his contribution to the design of this trial before hisimely death in March 2011.

flict of interest

None.

ding

None.

ical approval

The ethical review board of Ghent University Hospitallgium) and each of the participating nursing homesroved the study.

erences

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Please cite this article in press as: Beeckman, D., et al., A multi-faceted tailored strategy to implement an electronicclinical decision support system for pressure ulcer prevention in nursing homes: A two-armed randomized controlledtrial. Int. J. Nurs. Stud. (2012), http://dx.doi.org/10.1016/j.ijnurstu.2012.09.007