DHL eCommerce – Excellence. Simply delivered.

INTERNATIONAL

PARCEL INTERNATIONAL DIRECT

DHL eCommerce’s most reliable and trackable international shipping solution

serves 35 key markets where direct routing and full visibility are a must.

Superior service to your most important markets.

DHL Parcel International Direct is our most robust

international shipping solution, with all the advantages that

e-commerce companies and other direct-to-consumer retailers

need to provide the best possible service to their customers.

This premium service is currently available to 35 key

e-commerce markets for U.S. merchants, with up to 100 USD

in Shipment Value Protection included for each package.

ADVANTAGES AT A GLANCE

n Duties and taxes paid (DDP) with electronic bill-back to

merchant/seller1

n End-to-end visibility with delivery confirmation

n Address verification solution with DHL eCommerce Verify

n Dynamic routing and distribution to maintain quality

of service

n Automated customs clearance process to keep your

shipments moving

n Direct injection into destination country or region

n Shipment Value Protection included up to 100 USD

n Returns management solutions for undeliverable and

intended returns

n Piece-level electronic invoicing

n No pre-funded postal accounts required – invoiced as

net terms

n Customer Web Portal (tracking, reporting, invoices)

n Dedicated consumer tracking website

n No presorting of your international shipments required

1. New Zealand: Duties and taxes paid by shipper (DDP) up to 225 NZD;

DELIVERY TIMES

3-10 Average Transit Days

See Transit Times table on next page for country details

DHL eCommerce – Excellence. Simply delivered.

08/16

Thirty-five international markets—and counting.

DHL eCommerce continues to grow the reach of DHL Parcel

International Direct to help you expand into new markets.

Today, we serve 35 key destinations on four continents to

give you the global reach you’re looking for.

Best-in-class fully landed cost software.

When paired with DHL ICart, DHL Parcel International Direct

enables you to reach customers around the world without

the risks associated with international transactions. This best-

in-class software provides fully landed costs in the buyer’s

preferred currency, inclusive of all duties, taxes and shipping

costs — with no surprises or additional duty and tax collec-

tion fees.

If you are interested in our services, contact us at

800-805-9306 or online at dhl-usa.com/ecommerce.

Door-to-door tracking through your ultimate shipping

dashboard.

Simply log onto our Customer Web Portal for full piece-level

visibility to the final destination. This best-in-class online tool

makes it easy to pinpoint your parcel at every step of the

journey, plus view and download current and past invoices—

and even run customized reports.

Customs clearance — one less thing to worry about.

Not only are duties and taxes paid by shipper (DDP)1 and

duties and taxes paid by consignee (DDU)2 available, but for

your convenience all customs documentation is applied by

DHL eCommerce. Plus, we provide EDI bill-back of duties and

taxes with package-level detail—just one more time-saver

included with DHL Parcel International Direct.

1. New Zealand: Duties and taxes paid by shipper (DDP) up to 225 NZD;

2. Germany and European Union (excluding United Kingdom): Available only with duties and taxes paid by shipper (DDP)

TRANSIT TIMES & WEIGHT/SIZE LIMITS

Destination Transit Times Max. Weight Max. Size (L+G)* Max. Length

Canada 3-10 days 66 lbs. 118“ 79“

Germany 4-7 days 44 lbs. 79” 42“

Australia 8-10 days 44 lbs. 79“ 42“

China 8-10 days 44 lbs. 79“ 42“

European Union (except UK and Germany)** 5-10 days 44 lbs. 79“ 42“

Japan 5-7 days 44 lbs. 79“ 42“

Mexico 4-5 days 44 lbs. 79“ 42“

New Zealand 8-10 days 44 lbs. 79“ 42“

South Korea 5-7 days 44 lbs. 79“ 42“

United Kingdom 3-5 days 44 lbs. 79” 42“

* L: Length; G: Girth; Girth is 2W + 2H** Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden