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International Research Symposium in Service Management

‘Service Imperatives in the new economy’

Call for Papers

HOSTED BY: THE FACULTY OF LAW AND MANAGEMENT,

THE UNIVERSITY OF MAURITIUS, MAURITIUS

August 24-27, 2010,

Mauritius

University of Mauritius

The international research symposium on service management with the theme “SERVICE IMPERATIVES IN THE NEW ECONOMY” provides a forum for those who have a special interest in services. The symposium will bring together scholars, professionals and practitioners from various disciplines and countries and provide them with a unique forum for sharing the latest theories and practices prevalent in dynamic service economies. The symposium will provide you with an opportunity to illuminate the latest thinking in services, combined with aspects of technology, social science, and business.

This symposium invites conceptual or empirical research presentations, and/or country context case studies, thus enabling both academics and practitioners to understand the socio-cultural, economic and technological influences on services. Delegates are invited to present completed research projects or work in progress. Symposium attendees will include both academicians and practitioners. Submissions and presentations must therefore address both the theoretical and practical implications of the findings.

Parallel tracks of refereed presentations will enable authors to obtain constructive feedback about their study. In addition to a high quality research experience, we hope to provide a memorable social program that will give delegates the opportunity to explore the beautiful island of Mauritius.

Call for PapersThe symposium organizing committee invites a one page (maximum 500 words) abstract submission, describing the scholarly work of researchers and practitioners in the field of services. All abstracts should be formatted to facilitate a double-blind review process. Authors’ names and details, including names of all co-authors plus affiliations and addresses for general correspondence (including email address) of each author, and a brief bio (maximum 100 words) of the presenter should appear on a separate cover page that will be removed prior to the double blind review process. Papers can focus on any sector, but should draw from the services management/service quality and/or services marketing literature. One author should not have more than three submissions, as either a single or a co author. Preference will be given for those submissions that indicate a clear contribution to the present body of theoretical knowledge in services. Reviews of current research areas are especially encouraged.

All abstracts should be submitted to the symposium office as a word.doc attachment to irssm2010@

uom.ac.mu. Authors of accepted abstracts will have the option of publishing either an extended abstract (1000 words) or a complete paper (maximum length 10 pages), and will need to submit one or the other by July 16, 2010. The full paper submission should adhere to the guidelines which can found on the following website:

http://info.emeraldinsight.com/products/journals/author_guidelines.htm?id=msq

Topics of interest for the symposium include – but are not limited to – studies on:

Service management; service marketing; service operations; service innovation; e-service; service

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management in technology; service design; relationship marketing; service branding; environmentaland ethical issues in services; human resources in services; retail services; health care services;financial services; tourism and hospitality services; tourism and hospitality marketing; transportservices; communication services; public sector services; professional services; sports and eventservices; and other topics in services.

• ABSTRACT SUBMISSION DEADLINE: MAY 15, 2010

• NOTIFICATION OF ACCEPTANCE: JUNE 1, 2010

• SUBMISSION OF EXTENDED ABSTRACT OR FULL PAPER: JULY 16, 2010

• EARLY BIRD REGISTRATION: JULY 16, 2010

• LATEST DEADLINE: AUGUST 5, 2010

SPECIAL SESSIONS:

Participants interested in organising a special session are invited to send their proposal to thesymposium secretariat (irssm2010@uom.ac.mu) via email. Proposals should include: (a) a detaileddescription of the proposed session; (b) a list of the proposed speakers; (c) whether or not eachspeaker has agreed to serve if the proposal is accepted; and (d) the names and addresses of thechairperson and discussants, if any. Sessions are typically organised in blocks of 3-4 presentations,or as panel sessions.

KEYNOTE SPEAKERS:

We are delighted to announce that we will have keynote speakers and panel leaders from the industryand academia for this event.

PUBLICATION OPPORTUNITIES:

All accepted full papers and extended abstracts will be published in an edited refereed conferenceproceeding and which will be distributed to all registered delegates at registration time. In addition,selected papers from the symposium will be considered for publication in a special issue in either theJournal of Service Management or Managing Service Quality or Journal of Hospitality Marketing andManagement, subject to the normal peer review process.

BEST PAPER AWARD:

An award for the best paper and three other highly commended papers will be selected from fullpaper submissions only.

ABOUT THE ORGANIZERS:

Founded in 1965, The University of Mauritius has as its core mission, the creation and disseminationof knowledge among the citizens of Mauritius and the international community as a whole. Its visionis to be a leading international university, bridging knowledge across continents through excellenceand intellectual creativity. Located in the peaceful area of Réduit, the University has five faculties,namely the Faculty of Law & Management, the Faculty of Agriculture, the Faculty of Engineering, The

Extended to: May 31, 2010

Extended to: June 25, 2010

Faculty of Science, and the Faculty of Social Studies & Humanities.

This Symposium is hosted by the Faculty of Law and Management, which was established in 1993, and has a student population of approximately 2500. The Faculty presently offers a broad range of educational options to serve a diverse and changing student population, ranging from traditional undergraduates to corporate executives. Its goal is to ensure that students have a learning experience that challenges their thinking, engages them every step of the way, and prepares them to enter a new career, or to continue in their current profession with the business skills necessary to succeed. The Faculty of Law and Management has now emerged into a full-fledged institution, recognised both regionally and internationally, as a Center of Excellence of Higher learning in Mauritius in the field of Management, Finance, Accounting and Law. This rich legacy has established the Faculty of Law and Management as one of the main pillars and active research arms of the University of Mauritius.

ORGANISING COMMITTEE :

Prof Jay Kandampully (Conference Chair), Associate Professor Thanika Devi Juwaheer (Associate Chair), Dr Boopen Seetanah (Associate Chair), Dr Vinesh Sannassee, Mathew Lamport, Robin Nunkoo, Hemant Kassean, Ushad Subadar.

SCIENTIFIC COMMITTEE:

Prof Christo Boshoff (Stellenboch University), Prof Dogan Gursoy (Washington State University), Prof Yolanda Jordaan (University of Pretoria), Prof Pierre Mostert (University of North-West), Dr Haretsebe Manwa (University of Botswana), Professor Martin O’Neill( Auburn University, USA), Dr. Subbaraman Chelakara (Central Michigan University, USA), Professor Zelal Ates (Emlyon Grand Ecole, France), Dr. Chatura Ranaweera (Wilfrid Laurier University, Canada), Dr. Marianna Sigala (University of Aegean, Greece), Dr. David Solnet (The University of Queensland, Australia), Dr. Anita Zehrer (Management Center Innsbruck, Innsbruck, Austria), Prof Allard C.R. van Riel (Radboud University Nijmegen, The Netherlands), Professor Silke Bambauer-Sachse (University of Fribourg, Switzerland), Associate Professor Matadeen Jay (University of Mauritius), Associate Professor Anita Ramgutty-Wong (University of Mauritius), Rojid Sawkut (World Bank).

Further Information:More details about the conference will be posted on the conference website soon on http://www.uom.ac.mu/sites/irssm.

For further information about the conference and for other specific queries, kindly contact:

• THE CONFERENCE SECRETARIAT AT irssm2010@uom.ac.mu,

• OR DR BOOPEN SEETANAH ON b.seetanah@uom.ac.mu,

• OR DR VINESH SANNASSEE ON rvsan@uom.ac.mu,

• OR ROBIN NUNKOO ON r.nunkoo@uom.ac.mu.