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RTO 2058 CRICOS 02540M www.aict.wa.edu.au Creating Certified Hero BSB51915 Diploma of Leadership and Management (Intl) Page 1 of 12 Approved by: RTO Administrator Hands On Computer Training International PTY LTD t/a Australian Institute of Commerce and Technology (AICT) L2 Office 205 City Central, 166 Murray Street Perth ABN 24087683216 ACN 087683216 Rev: 1.1 (02 Sep 2018) (International Students Only) Qualification Overview Qualification Code: BSB51915 AQF Level: Five Qualification Title: Diploma of Leadership and Management Student Type: International student only Industry: Business Services Sub-industry Leadership and Management Training Package: BSB (Business Services Training Package) Licensing & Regulation: No licensing, legislative, regulatory or certification requirements apply to this course. Duration: (inclusive of study breaks and holidays) Refer to Delivery schedule in Strategy for more information of the breakdown 64 weeks No of terms: Four Purpose This qualification reflects the role of individuals who apply specialised knowledge and skills, together with experience in leadership and management, across a range of enterprise and industry contexts. Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesize information from a variety of sources. The design of this course is for international students only. Entry Requirements Students must have all the following: be over 18 years of age at the time of course commencement secure an appropriate visa that allows them to study in an Australian Registered Training Organisation prior to course commencement supply their own laptop with Microsoft Office software e.g. Office 365 Personal that includes Outlook, Word, Excel and PowerPoint supply their own laptop that is capable of connecting to WIFI and ability to surf common search engines such as Google have subscribed to a paid Internet services provider in Australia or have access to an Internet services network. Academic Requirements or Qualification Pre-Requisites: There is no academic requirement for this course. To gain entry to this course, students must have successfully completed year 12 or secondary studies in the applicant’s home country equivalent to an Australian Year 11* or 12 qualification (*Subject to the country Assessment Level) or completed a Certificate IV in the same Training Package or an Australian nationally recognised VET courses of the same level or higher of a different training package. English Proficiency Requirements Student applying for this qualification must have a minimum English language proficiency of IELTS 5.0 (overall band) or an equivalent exam result recognised by the Ministry of Home Affairs of Australia.

(International Students Only)€¦ · RTO 2058 CRICOS 02540M Creating Certified Hero BSB51915 Diploma of Leadership and Management (Intl) Page 1 of 12 Approved by: RTO Administrator

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RTO 2058 CRICOS 02540M www.aict.wa.edu.au

Creating Certified Hero

BSB51915 Diploma of Leadership and Management (Intl) Page 1 of 12 Approved by: RTO Administrator Hands On Computer Training International PTY LTD t/a Australian Institute of Commerce and Technology (AICT) L2 Office 205 City Central, 166 Murray Street Perth ABN 24087683216 ACN 087683216 Rev: 1.1 (02 Sep 2018)

(International Students Only)

Qualification Overview

Qualification Code: BSB51915 AQF Level: Five

Qualification Title: Diploma of Leadership and Management

Student Type: International student only

Industry: Business Services Sub-industry Leadership and Management

Training Package: BSB (Business Services Training Package)

Licensing & Regulation: No licensing, legislative, regulatory or certification requirements apply to this course.

Duration:

(inclusive of study breaks and

holidays)

Refer to Delivery schedule in

Strategy for more information of

the breakdown

64 weeks No of terms: Four

Purpose This qualification reflects the role of individuals who apply specialised knowledge

and skills, together with experience in leadership and management, across a range of

enterprise and industry contexts.

Individuals at this level display initiative and judgement in planning, organising,

implementing and monitoring their own workload and the workload of others. They

use communication skills to support individuals and teams to meet organisational or

enterprise requirements.

They plan, design, apply and evaluate solutions to unpredictable problems, and

identify, analyse and synthesize information from a variety of sources.

The design of this course is for international students only.

Entry Requirements Students must have all the following:

• be over 18 years of age at the time of course commencement

• secure an appropriate visa that allows them to study in an Australian

Registered Training Organisation prior to course commencement

• supply their own laptop with Microsoft Office software e.g. Office 365

Personal that includes Outlook, Word, Excel and PowerPoint

• supply their own laptop that is capable of connecting to WIFI and ability to

surf common search engines such as Google

• have subscribed to a paid Internet services provider in Australia or have

access to an Internet services network.

Academic Requirements or

Qualification Pre-Requisites:

There is no academic requirement for this course.

To gain entry to this course, students must have successfully completed year 12 or

secondary studies in the applicant’s home country equivalent to an Australian Year

11* or 12 qualification (*Subject to the country Assessment Level) or completed a

Certificate IV in the same Training Package or an Australian nationally recognised

VET courses of the same level or higher of a different training package.

English Proficiency Requirements Student applying for this qualification must have a minimum English language

proficiency of IELTS 5.0 (overall band) or an equivalent exam result recognised by

the Ministry of Home Affairs of Australia.

RTO 2058 CRICOS 02540M www.aict.wa.edu.au

Creating Certified Hero

BSB51915 Diploma of Leadership and Management (Intl) Page 2 of 12 Approved by: RTO Administrator Hands On Computer Training International PTY LTD t/a Australian Institute of Commerce and Technology (AICT) L2 Office 205 City Central, 166 Murray Street Perth ABN 24087683216 ACN 087683216 Rev: 1.1 (02 Sep 2018)

If student does not have IELTS but have equivalent English language proficiency

level then one of the following criteria can be used as a guide but subject at the point

of student application:

• TOEFL iBT test score band of 35 equivalent or above;

• PTE Academic band score 35 equivalent or above;

• Completion of a full-time course in an Australian RTO in a Diploma course

or above;

• Satisfactory completion of the ESL course /English language course or

satisfactory completion of 4-10 weeks ELICOS from a National ELT

Accreditation Scheme (NEAS) Accredited English Institution with an

IELTS score of 5.0

Pathways Training Pathway

Students who successfully complete this course may progress onto a range of

Advanced Diploma or Graduate Diploma courses for which they may be eligible.

Employment Pathway

AICT do not guarantee job placement for students on successful completion of the

course. Historically, indications confirm the increased probability of career

advancement for the majority of students. Examples of potential job opportunities

within industry include:

• Business Development Manager

• Business Manager

• Corporate Services Manager

• Information Services Manager

• Manager

• Office Manager

• Operations Manager

RPL/Credit All student will be offered Recognition of Prior Learning (RPL) or mutual

recognition of AQF qualifications prior to enrolment in this program.

Student Needs Student needs are assessed at enrolment as per policy and procedure.

Students complete the enrolment form and submit supporting documentation to

enable AICT to assess whether the course is appropriate for their abilities and student

needs.

Students who have learning needs that cannot be accommodated by AICT and/ or do

not satisfy the entry requirements will be provided guidance to access an external

service/ organisation in their home country where they can develop the required level

of skills/ support.

AICT takes all feasible and reasonable steps to assist students during the course so

they can successfully complete the course within the course schedule and achieve

certificate.

Pre-enrolment information

AICT provides information to students’ pre-enrolment on course demands and

expectations via the Student Handbook and course information available on the

AICT web site.

Orientation

The AICT delivers an orientation to students outlining course requirements,

processes, demands, support services and general information on the first day of

course commencement.

RTO 2058 CRICOS 02540M www.aict.wa.edu.au

Creating Certified Hero

BSB51915 Diploma of Leadership and Management (Intl) Page 3 of 12 Approved by: RTO Administrator Hands On Computer Training International PTY LTD t/a Australian Institute of Commerce and Technology (AICT) L2 Office 205 City Central, 166 Murray Street Perth ABN 24087683216 ACN 087683216 Rev: 1.1 (02 Sep 2018)

Monitoring course progress & attendance

AICT monitors students course progress and in accordance with the National Code of

Practice 2018 for VET courses, and provides assistance if the student is experiencing

difficulties and not progressing through their course as per the course schedule.

AICT employs a range of support services where appropriate and feasible to support

students learning needs during course delivery.

Access to appropriate support services is provided to assist students to successfully

complete their course within the scheduled duration.

Academic Support

Students who are experiencing difficulties with any aspect of their course are

encouraged to contact their trainer or any other member of staff.

LLN Support

Students who are experiencing language, literacy and numeracy issues during the

course can access support from our trainer.

If the level of support required is out with what the trainer can provide then the AICT

will arrange a referral to external LLN supports services.

Welfare Support

We understand that our students sometimes require extra support to help them cope

with their training course. Sometimes there can be personal issues that impact their

successful course completion. We can assist students in accessing professional

welfare services. Students who are experiencing personal/ welfare issues that are

impacting their studies are encouraged to contact their trainer or any other member of

staff.

The following policies, procedures and manuals are employed to assist the AICT in

communicating information to students, assessing their needs and providing support

services.

• Student Handbook and Overseas Student Orientation Policy

• Enrolment Policy

• Student support and services Policy

Qualification packaging rules This course is based on BSB Business Services Training Package.

Students must successfully complete a total of 12 units of competency to achieve the

qualification. This comprises 4 core units and 8 elective units. The 8 elective units,

are to address the following training package requirements: 4 units must be selected

from Group A, up to additional 4 units may be from Group A or Group B elective

units, or up to 2 units from Diploma or higher from the same training package, or 1

unit from a Diploma of a different training package.

Qualification on exit Student successfully completed this course will be awarded with a nationally

recognised certificate title BSB51915 Diploma of Leadership and Management.

Student only successfully completed part of the course will be awarded with a

nationally recognised Statement of Attainment for the units deemed competent.

Units of Competency

Course structure (units of

competency, core, electives,

The course core / electives and group A and B are shown in the following table:

RTO 2058 CRICOS 02540M www.aict.wa.edu.au

Creating Certified Hero

BSB51915 Diploma of Leadership and Management (Intl) Page 4 of 12 Approved by: RTO Administrator Hands On Computer Training International PTY LTD t/a Australian Institute of Commerce and Technology (AICT) L2 Office 205 City Central, 166 Murray Street Perth ABN 24087683216 ACN 087683216 Rev: 1.1 (02 Sep 2018)

delivery mode, hours)

C – Core unit

E – Electives

IMP – imported

F2F – face to face or in class training

Online – this is fully online please go to Strategy / Online Delivery mode for more

information.

For more information of the course, please refer to the qualification BSB51915

included in the BSB Training Package which is also available on training.gov.au

Client / Target Groups

The target group for this course are students who must have met all of the following requirements

• Wanted to seek employment in leadership and management across a range of industry sectors;

• Wanted to complement their existing skillsets with leadership and management perspectives;

• Has the capacity to provide supporting evidences to be considered eligible to apply for a valid Australian Student

VISA to study in Australia or currently has a valid Australian Student VISA to study in Australia;

• Fluent with English proficiency with an IETLS level of 5.0 (all bands) or equivalent;

• Has unrestricted access to Internet technology such as Skype, WhatsApp, Google, Facebook, WeChat or similar in

their home country;

• Has unrestricted access to telecommunication such as mobile and smart devices in their home country;

• Has had the financial support to study full time and live in Australia for the duration of the course.

Delivery Modes

The delivery mode for all terms except 2nd term are face to face. The 2nd term is fully online. This is compliant with the

maximum threshold allowed which is 30% as specified in the National Code 2018 for international students.

Term information and delivery modes

Term 1 - 13 weeks (in class)

Holiday - 4 weeks

Term 2 - 12 weeks (online)

Holiday - 4 weeks

Term 3 - 12 weeks (in class)

RTO 2058 CRICOS 02540M www.aict.wa.edu.au

Creating Certified Hero

BSB51915 Diploma of Leadership and Management (Intl) Page 5 of 12 Approved by: RTO Administrator Hands On Computer Training International PTY LTD t/a Australian Institute of Commerce and Technology (AICT) L2 Office 205 City Central, 166 Murray Street Perth ABN 24087683216 ACN 087683216 Rev: 1.1 (02 Sep 2018)

Holiday - 4 weeks

Term 4 - 13 weeks (in class)

Holiday – 2 weeks

Delivery and Assessment Schedule

The course is delivered over 20 hours per week full with the exception of online units, with 2.5 days face to face delivery per

week; 8 hours teaching for 2 days per week and 4 hours teaching for one day per week.

The following table demonstrates a typical delivery schedule that will be provided to student at enrolment.

2018

Week

Week

commencing Units Unit Group

RTO 2058 CRICOS 02540M www.aict.wa.edu.au

Creating Certified Hero

BSB51915 Diploma of Leadership and Management (Intl) Page 6 of 12 Approved by: RTO Administrator Hands On Computer Training International PTY LTD t/a Australian Institute of Commerce and Technology (AICT) L2 Office 205 City Central, 166 Murray Street Perth ABN 24087683216 ACN 087683216 Rev: 1.1 (02 Sep 2018)

RTO 2058 CRICOS 02540M www.aict.wa.edu.au

Creating Certified Hero

BSB51915 Diploma of Leadership and Management (Intl) Page 7 of 12 Approved by: RTO Administrator Hands On Computer Training International PTY LTD t/a Australian Institute of Commerce and Technology (AICT) L2 Office 205 City Central, 166 Murray Street Perth ABN 24087683216 ACN 087683216 Rev: 1.1 (02 Sep 2018)

Delivery Arrangement

The units in this course are delivered via a standalone delivery method. Trainers develop students’ knowledge and

understanding of the relationships between different units of competency.

Students are provided with an induction to the course to outline the learning and assessment processes, support services and

RTO 2058 CRICOS 02540M www.aict.wa.edu.au

Creating Certified Hero

BSB51915 Diploma of Leadership and Management (Intl) Page 8 of 12 Approved by: RTO Administrator Hands On Computer Training International PTY LTD t/a Australian Institute of Commerce and Technology (AICT) L2 Office 205 City Central, 166 Murray Street Perth ABN 24087683216 ACN 087683216 Rev: 1.1 (02 Sep 2018)

other relevant information.

This course is delivered via face to face, online and independent study. Face to face training and assessment takes place at

the AICT training facility, located at Level 2 Office 205 City Central 166 Murray Street Perth WA 6000. Online training and

assessment take places through AICT online portal.

For in class units, text books for the course will be provided to the student. Students will read relevant sections of the

textbooks and undertake tasks in preparation for the assessment in the face to face classes. Students will attend a face to face

classes for each unit as scheduled throughout the course. Students may contact their trainer for support/ assistance outside of

scheduled face to face contact times.

For online units, online units will be released to students at the start of the online term. Student will be required to do the

training and assessment online and an internet service will be required. Student can come to AICT campus to access the free

WIFI or student can go to any public library to access the free WIFI. Please note that AICT does not provide Internet service

for student outside of campus. It is the responsibility of student to ensure such services is available to them. To contact the

trainer for support, online unit student must either email the correct trainer assigned for the unit or make appointment

through AICT Student Support to organise a face to face meeting with a qualified trainer of the subject matter.

Face to face Delivery

The following methodologies are implemented during face to face delivery depending on the subject matter: trainer

presentations and demonstrations, individual tasks, case studies, research, role plays, practical demonstrations and group

work. A variety of presentation methods such as utilising current technology for visual displays, explaining the content

verbally or in writing, as well as either distributing notes, or referring to additional sources and reading materials.

Online Delivery

30% of the course duration is delivered through online delivery mode. AICT uses modern internet technology to support e-

learning and to make available to student using interactive and adaptive methods. This will allow student to acquire skillset

in a self-paced and self-study environment with minimum interaction from the traditional in class trainers and class-room

environment. This is to equip student to accustom to today and future technology to study and achieve the learning outcomes

through e-learning methods and research answers from surfing the internet and internet ready in the 21st century business

environment.

Independent study & assessment outside of scheduled class time

Homework activities will be provided to students. Students will read the learning material to develop knowledge and

understanding. The learning material includes a mixture of theoretical information and tasks. Learning material includes

sufficient information for the students to learn the topic, undertake practice activities and complete tasks. Trainers provide

instructions as to the sections of the learning material that must be reviewed and the activities to be completed each week.

Approximately 4 hours per week will be spent on homework activities.

Students will also undertake their own research on course related topics (industry practices, trends/ characteristics, codes of

practice, organisations entering the market, maintain currency of requirements, workforce requirements, emergent

technologies) to develop knowledge and understanding. Approximately 2 hours per week will be spent on these activities.

This time may include interacting with industry organisations and stakeholders.

Approximately 3 hours will be spent by students each week preparing for in class assessments and undertaking assessments

to be completed in their own time e.g. projects and writing reports.

It should be noted that the above indication of time spent on learning and assessment activities each week are

approximations and may vary at different points of the course. The amount of time Individual students may spend on

activities may vary based on their learning needs and individual contexts.

Students will be expected to undertake activities to develop their English language ability for 3 hours per week. Given that

providing leadership and management is heavily dependent on effective communication skills we recognise this as an

important area of communication knowledge/ skills development.

Trainers will also contact students on a regular basis to provide support and assistance outside of scheduled face to face

classes. During the contact your trainer will provide support and encouragement and discuss:

• relevant course content and concepts

RTO 2058 CRICOS 02540M www.aict.wa.edu.au

Creating Certified Hero

BSB51915 Diploma of Leadership and Management (Intl) Page 9 of 12 Approved by: RTO Administrator Hands On Computer Training International PTY LTD t/a Australian Institute of Commerce and Technology (AICT) L2 Office 205 City Central, 166 Murray Street Perth ABN 24087683216 ACN 087683216 Rev: 1.1 (02 Sep 2018)

• learning opportunities

• feedback on submissions

• opportunities for formative assessment

• any issues the student is experiencing

• assessment requirements

• course delivery schedule

• course progress in accordance with AICT policy and procedure

• intervention strategy (where appropriate) to ensure compliance with course progress requirements

Delivery Hours

The approximate* delivery hours (volume of learning hours) for this course are as follows:

Face to face classes (term1, term3, term4) = 38 weeks x 20 hours per week = 760 hours

Online classes (term2) = 12 weeks x 20 hours per week = 240 hours

Independent study and assessment outside of class time – 50 weeks x 12 hours per week = 600 hrs

Total course hours: 760+240 + 600 = 1600 hrs

*The course delivery hours are approximate as the amount of time different students spend on independent study and open

book assessments will vary with individual student needs and their own individual context.

The course duration is in accordance with the Australian Qualification Framework recommended duration and volume of

learning for Diploma courses.

Delivery Modes / Timeframes Qualification Nominal hours

Classroom Delivery Self-Paced Hours

1. F2F Instructor based / 13 weeks 416 13x20 = 260 13x12=156

2. Online / 12 weeks 384 12x20=240 12x12=144

3. F2F Tutor based / 12 weeks 384 12x20=240 12x12=144

4. F2F Instructor based / 13 weeks 416 13x20=260 13x12=156

5. Total 1600 1000 600

Assessment arrangement

The units in this course are assessed via a standalone method.

Training and assessment will take place from the AICT facility which is located at Level 2 Office 205 City Central 166

Murray Street Perth WA 6000. Some assessment tasks will be completed in the student’s own time.

All assessment activities will be conducted by AICT Assessors.

Assessment methods

Assessment methods include:

• Short answer questions

• Presentations

RTO 2058 CRICOS 02540M www.aict.wa.edu.au

Creating Certified Hero

BSB51915 Diploma of Leadership and Management (Intl) Page 10 of 12 Approved by: RTO Administrator Hands On Computer Training International PTY LTD t/a Australian Institute of Commerce and Technology (AICT) L2 Office 205 City Central, 166 Murray Street Perth ABN 24087683216 ACN 087683216 Rev: 1.1 (02 Sep 2018)

• Demonstrations/observations/role play

• Written assessments

• Projects

• Simulated assessment environment

Assessment tasks

Student will perform the required skills as a component of multiple tasks, within a multi-disciplinary team and with

interruptions, difficult clients and unexpected glitches

All the course assessment tasks are created and based on the following:

• Reflect real life work tasks

• Are required to be performed within industry standard timeframes as specified by assessors in relation to each task

• Are assessed using assessment criteria that relate to the quality of work expected by the industry

• Are performed to industry safety requirements as relevant.

• Utilise authentic workplace documentation, resources, equipment and materials

• Require student to work with others as part of a team.

• Require student to plan and prioritise competing work tasks

• Involve the use of standard, workplace equipment

• Ensure that students are required to consider workplace constraints such as time and budgets.

• Ensure access to industry-realistic ratios of staff to customers

Clear instructions on how to complete assessment tasks and information on the requirements to demonstrate competency for

each assessment are included in assessment materials.

Assessment Plan

The following is the unit assessment tasks:

Unit of Competency

Writ

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Res

pons

e

Ass

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ent

Cas

e S

tudi

es

Obs

erva

tion

Pro

ject

s

Wor

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docs

3rd P

arty

Rep

Tra

inin

g

Jour

nal

Rec

ogni

tion

of P

rior

Lear

ning

BSBMGT617 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

BSBRSK501 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

BSBSUS501 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

BSBCUS501 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

BSBWHS501 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

BSBEBU501 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

BSBLDR501 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

BSBLDR502 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

RTO 2058 CRICOS 02540M www.aict.wa.edu.au

Creating Certified Hero

BSB51915 Diploma of Leadership and Management (Intl) Page 11 of 12 Approved by: RTO Administrator Hands On Computer Training International PTY LTD t/a Australian Institute of Commerce and Technology (AICT) L2 Office 205 City Central, 166 Murray Street Perth ABN 24087683216 ACN 087683216 Rev: 1.1 (02 Sep 2018)

BSBMGT517 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

BSBWOR502 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

BSBHRM405 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

BSBHRM513 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

Assessment Processes and Policy

The assessment process is implemented in accordance with the AICT Assessment, Access and equity, Academic misconduct

and complaints and appeals processes.

Academic integrity

AICT implements an Academic Integrity policy and procedure. It is the role of the Training Manager and trainer/ assessor to

ensure that academic integrity is maintained in all learning and assessment activities.

Cheating

Cheating is the use of any means to gain an unfair advantage during the assessment process.

Plagiarism

Plagiarism is the submission of somebody else’s work as your own.

Collusion

Collusion is the presentation by a student of an assignment as his or her own which is in fact the result in whole or in part of

unauthorised collaboration with another person or persons.

If students have been found to have colluded, cheated or plagiarised, there are penalties and processes that are followed.

Students may be penalised by any of the following ways as:

• be reprimanded

• be required to repeat the assessment or complete a new assessment task

• fail all or part of the unit

• have their enrolment cancelled

Support Services and Personnel

AICT has an extensive range of services are available to support student study experience. These are listed and explained in

AICT Student Handbook and can be downloaded from www.aict.wa.edu.au.

AICT SSO (Student Support services) communicate with leaners through face-to-face meeting or AICT SMS (Student

Management System) via email and messaging services. AICT also provides free student portal so student can access most

of their enrolment information 24/7 and update their contact details at all times.

AICT will endeavour to assist student where it can to accommodate anyone with difficulties with Language, Literacy or

numeracy.

AICT is able to provide support to ESL students through its formal English courses and by providing additional support with

its English Teaching staff and Student Services support.

In the event that a student’s needs exceed our skill AICT SS will refer the student to an external support provider e.g. TAFE

or The Reading Writing Hotline

RTO 2058 CRICOS 02540M www.aict.wa.edu.au

Creating Certified Hero

BSB51915 Diploma of Leadership and Management (Intl) Page 12 of 12 Approved by: RTO Administrator Hands On Computer Training International PTY LTD t/a Australian Institute of Commerce and Technology (AICT) L2 Office 205 City Central, 166 Murray Street Perth ABN 24087683216 ACN 087683216 Rev: 1.1 (02 Sep 2018)

Examples of support student needs by AICT include:

• Creating student support Action Plan with input from student, Trainer and Faculty Head (which is stored in the

student record file)

• Additional coaching sessions

• Reasonable adjustment of assessment

• Additional LLN support

• Course duration extensions

• Provision of learning and assessment material in alternative or additional forms if there is a learning or access

barrier

• Assistance with a particular disability as indicated during their pre-enrolment interview (e.g. hearing/ visual aids

etc.)

AICT Student Handbook contains the contact details of all the Student Support and Services staff or alternatively the student

can email AICT Student Services support email address at:

In addition to the above, other services that are provided by AICT Student Support and Services include but not limited to

the following

• Student Induction and orientation

• Enrolment variation – schedule change, withdraw, defer, suspension, transfer

• Student request – enrolment confirmation letter, course progress statement, class change, instalment plan change,

study leave, sick leave, certificate or statement of attainment, resit or resubmission

• Complaint and Appeal

• Overseas student health cover

• Other emergency contact information such as police, hospital, mental health line, legal aid services, ambulance etc.,

• Other living in Australia contact information such as public transport, car hired services, dental or medical services,

state library, fair work for employee disputes, award wages from industrial relations, air ticket booking, temporary

accommodation, consumer protection in Australia.