International Survey of Best Practices in Online Education ... · International Survey of Best Practices in Online Education for Research Universities 5 | P a g e Table 3.1 Approximately

International Survey of Best Practices in Online Education for Research

Universities

ISBN 978-157440-637-5 © 2020 Primary Research Group Inc.

International Survey of Best Practices in Online Education for Research Universities

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Contents QUESTIONNAIRE ............................................................................................................................................... 17

INSTITUTIONAL AFFILIATIONS OF THE SURVEY PARTICIPANTS................................................ 24

Characteristics of the Sample ........................................................................................................................ 25

SUMMARY OF MAIN FINDINGS .................................................................................................................... 27

Which phrase best describes your university policy regarding its reaction to the COVID-19 pandemic? .................................................................................................................................................. 27

By respondent characteristics ............................................................................................................. 27

By institution characteristics ............................................................................................................... 27

Prior to the inception of the COVID-19 pandemic had you ever taught a university class through distance or blended learning?................................................................................................. 27



Approximately how much of your work time in the past month have you spent on moving classes online or otherwise preparing for online instruction? ................................... 27



What kind of instruction or help have you received in setting up your classes online? Please be as specific as possible. Instead of "received help for the IT department, specify help with what specifically and why it was useful. ................................................................................................... 28

Are you currently using any of the following in your online instruction? .............................. 28 BlueJean .............................................................................................................................................. 28

WebEx ................................................................................................................................................. 29

Zoom ................................................................................................................................................... 29

GoToMeeting ...................................................................................................................................... 29

Google Hangouts Meet ....................................................................................................................... 29

Skype ................................................................................................................................................... 30

Teamviewer ......................................................................................................................................... 30

Nearpod ............................................................................................................................................... 30

Microsoft Teams .................................................................................................................................. 30

Adobe Connect .................................................................................................................................... 30

UberConference .................................................................................................................................. 31

Other ................................................................................................................................................... 31

Which type of platform do you prefer to deliver most of your course content online? .... 31 By respondent characteristics ............................................................................................................. 31


Other ................................................................................................................................................... 31

Which phrase best describes the mixture of real time and video download course delivery in your online education classes? ......................................................................................... 32




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For what percentage of the courses that you teach have you created a course site? ......... 32 By respondent characteristics ............................................................................................................. 32


What have you found most problematic about devising course sites in your learning management system? .................................................................................................................................. 32

Have you made lectures or supplemental material available over YouTube, Vimeo or other video sharing site? ............................................................................................................................ 33



If you are using Zoom, what can you advise your fellow faculty about its use. .................... 33

To the best of your knowledge have any of your online classes ever been hacked and interrupted or vandalized? ........................................................................................................................ 33



Have you established virtual office hours? ......................................................................................... 34 By respondent characteristics ............................................................................................................. 34


How often do you send a "mass email" to all students in a particular online class? .......... 34 By respondent characteristics ............................................................................................................. 34


Have you established any of the following for any of your online classes? ............................ 34 Class listserv ........................................................................................................................................ 34

Class chat forum .................................................................................................................................. 35

Video downloads ................................................................................................................................. 35

Polls ..................................................................................................................................................... 35

Course site on Facebook ..................................................................................................................... 35

Class Twitter feed ................................................................................................................................ 36

Which phrase best describes your grading regime? ....................................................................... 36 By respondent characteristics ............................................................................................................. 36


Other ................................................................................................................................................... 36

What do you need the most help with to maximize the effectiveness of your online classes? .............................................................................................................................................................. 36

How satisfied are you with the support that you have received in helping you and your students to move online? ........................................................................................................................... 37



What could your library and IT support services be doing better? .......................................... 37

What have your library and IT support services done particularly well? .............................. 37

How much help have you received from the following in developing and implementing your online courses? .................................................................................................................................... 38

Information technology department .................................................................................................. 38


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Library .................................................................................................................................................. 38

Instructional designer.......................................................................................................................... 38

Distance learning unit or department ................................................................................................. 38

Center for teaching and learning ........................................................................................................ 39

Other ................................................................................................................................................... 39

Has your experience thus far with online education made you think more or less highly of it as an educational tool to be used in universities after the COVID-19 crisis concludes? .............................................................................................................................................................................. 39



For the upcoming summer session which phrase best describes your best estimate of the extent of online use at your university? ............................................................................................... 40



Table 1.1 Which phrase best describes your university policy regarding its reaction to the COVID-19 pandemic?........................................................................................................................................ 41

Table 1.2 Which phrase best describes your university policy regarding its reaction to the COVID-19 pandemic? Broken out by work title ..................................................................................... 41

Table 1.3 Which phrase best describes your university policy regarding its reaction to the COVID-19 pandemic? Broken out by academic department ............................................................ 42

Table 1.4 Which phrase best describes your university policy regarding its reaction to the COVID-19 pandemic? Broken out by country ......................................................................................... 42

Table 1.5 Which phrase best describes your university policy regarding its reaction to the COVID-19 pandemic? Broken out for public and private colleges ................................................. 43

Table 1.6 Which phrase best describes your university policy regarding its reaction to the COVID-19 pandemic? Broken out by tuition, $....................................................................................... 43

Table 1.7 Which phrase best describes your university policy regarding its reaction to the COVID-19 pandemic? Broken out by gender of the survey participant ....................................... 44

Table 1.8 Which phrase best describes your university policy regarding its reaction to the COVID-19 pandemic? Broken out by age of survey participant ...................................................... 44

Table 2.1 Prior to the inception of the COVID-13 pandemic had you ever taught a university class through distance or blended learning? .......................................................................................... 45

Table 2.2 Prior to the inception of the COVID-13 pandemic had you ever taught a university class through distance or blended learning? Broken out by work title ........................................ 45

Table 2.3 Prior to the inception of the COVID-13 pandemic had you ever taught a university class through distance or blended learning? Broken out by academic department ............... 45

Table 2.4 Prior to the inception of the COVID-13 pandemic had you ever taught a university class through distance or blended learning? Broken out by country ............................................ 45

Table 2.5 Prior to the inception of the COVID-13 pandemic had you ever taught a university class through distance or blended learning? Broken out for public and private colleges .... 46

Table 2.6 Prior to the inception of the COVID-13 pandemic had you ever taught a university class through distance or blended learning? Broken out by tuition, $ ......................................... 46

Table 2.7 Prior to the inception of the COVID-13 pandemic had you ever taught a university class through distance or blended learning? Broken out by gender of the survey participant ................................................................................................................................................................................... 46

Table 2.8 Prior to the inception of the COVID-13 pandemic had you ever taught a university class through distance or blended learning? Broken out by age of survey participant ......... 46


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Table 3.1 Approximately how much of your work time in the past month have you spent on moving classes online or otherwise preparing for online instruction? ........................................ 47

Table 3.2 Approximately how much of your work time in the past month have you spent on moving classes online or otherwise preparing for online instruction? Broken out by work title ........................................................................................................................................................................... 47

Table 3.3 Approximately how much of your work time in the past month have you spent on moving classes online or otherwise preparing for online instruction? Broken out by academic department....................................................................................................................................... 47

Table 3.4 Approximately how much of your work time in the past month have you spent on moving classes online or otherwise preparing for online instruction? Broken out by country ................................................................................................................................................................... 48

Table 3.5 Approximately how much of your work time in the past month have you spent on moving classes online or otherwise preparing for online instruction? Broken out for public and private colleges .......................................................................................................................................... 48

Table 3.6 Approximately how much of your work time in the past month have you spent on moving classes online or otherwise preparing for online instruction? Broken out by tuition, $ ................................................................................................................................................................................ 48

Table 3.7 Approximately how much of your work time in the past month have you spent on moving classes online or otherwise preparing for online instruction? Broken out by gender of the survey participant ................................................................................................................................. 49

Table 3.8 Approximately how much of your work time in the past month have you spent on moving classes online or otherwise preparing for online instruction? Broken out by age of survey participant ............................................................................................................................................. 49

What kind of instruction or help have you received in setting up your classes online? Please be as specific as possible. Instead of "received help for the IT department, specify help with what specifically and why it was useful. Broken out by academic department ........................ 50

Table 4 Are you currently using any of the following in your online instruction? ................... 54

Table 4.1.1 Are you currently using BlueJean in your online instruction? ............................. 54

Table 4.1.2 Are you currently using BlueJean in your online instruction? Broken out by work title .......................................................................................................................................................... 54

Table 4.1.3 Are you currently using BlueJean in your online instruction? Broken out by academic department .................................................................................................................................. 54

Table 4.1.4 Are you currently using BlueJean in your online instruction? Broken out by country .............................................................................................................................................................. 54

Table 4.1.5 Are you currently using BlueJean in your online instruction? Broken out for public and private colleges ........................................................................................................................ 55

Table 4.1.6 Are you currently using BlueJean in your online instruction? Broken out by tuition, $ ............................................................................................................................................................ 55

Table 4.1.7 Are you currently using BlueJean in your online instruction? Broken out by gender of the survey participant ............................................................................................................. 55

Table 4.1.8 Are you currently using BlueJean in your online instruction? Broken out by age of survey participant ............................................................................................................................ 55

Table 4.2.1 Are you currently using WebEx in your online instruction? ................................ 55

Table 4.2.2 Are you currently using WebEx in your online instruction? Broken out by work title .......................................................................................................................................................... 56

Table 4.2.3 Are you currently using WebEx in your online instruction? Broken out by academic department .................................................................................................................................. 56

Table 4.2.4 Are you currently using WebEx in your online instruction? Broken out by country .............................................................................................................................................................. 56


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Table 4.2.5 Are you currently using WebEx in your online instruction? Broken out for public and private colleges ........................................................................................................................ 56

Table 4.2.6 Are you currently using WebEx in your online instruction? Broken out by tuition, $ ............................................................................................................................................................ 57

Table 4.2.7 Are you currently using WebEx in your online instruction? Broken out by gender of the survey participant ............................................................................................................. 57

Table 4.2.8 Are you currently using WebEx in your online instruction? Broken out by age of survey participant .................................................................................................................................... 57

Table 4.3.1 Are you currently using Zoom in your online instruction? ................................... 57

Table 4.3.2 Are you currently using Zoom in your online instruction? Broken out by work title ...................................................................................................................................................................... 57

Table 4.3.3 Are you currently using Zoom in your online instruction? Broken out by academic department .................................................................................................................................. 58

Table 4.3.4 Are you currently using Zoom in your online instruction? Broken out by country .............................................................................................................................................................. 58

Table 4.3.5 Are you currently using Zoom in your online instruction? Broken out for public and private colleges ........................................................................................................................ 58

Table 4.3.6 Are you currently using Zoom in your online instruction? Broken out by tuition, $ ............................................................................................................................................................ 58

Table 4.3.7 Are you currently using Zoom in your online instruction? Broken out by gender of the survey participant ............................................................................................................. 59

Table 4.3.8 Are you currently using Zoom in your online instruction? Broken out by age of survey participant .................................................................................................................................... 59

Table 4.4.1 Are you currently using Go To Meeting in your online instruction? ................. 59

Table 4.4.2 Are you currently using Go To Meeting in your online instruction? Broken out by work title .................................................................................................................................................... 59

Table 4.4.3 Are you currently using Go To Meeting in your online instruction? Broken out by academic department ............................................................................................................................ 60

Table 4.4.4 Are you currently using Go To Meeting in your online instruction? Broken out by country ........................................................................................................................................................ 60

Table 4.4.5 Are you currently using Go To Meeting in your online instruction? Broken out for public and private colleges ................................................................................................................. 60

Table 4.4.6 Are you currently using Go To Meeting in your online instruction? Broken out by tuition, $ ...................................................................................................................................................... 60

Table 4.4.7 Are you currently using Go To Meeting in your online instruction? Broken out by gender of the survey participant ....................................................................................................... 60

Table 4.4.8 Are you currently using Go To Meeting in your online instruction? Broken out by age of survey participant...................................................................................................................... 61

Table 4.5.1 Are you currently using Google Hangouts Meet in your online instruction? . 61

Table 4.5.2 Are you currently using Google Hangouts Meet in your online instruction? Broken out by work title ............................................................................................................................ 61

Table 4.5.3 Are you currently using Google Hangouts Meet in your online instruction? Broken out by academic department .................................................................................................... 61

Table 4.5.4 Are you currently using Google Hangouts Meet in your online instruction? Broken out by country ................................................................................................................................ 62

Table 4.5.5 Are you currently using Google Hangouts Meet in your online instruction? Broken out for public and private colleges ......................................................................................... 62

Table 4.5.6 Are you currently using Google Hangouts Meet in your online instruction? Broken out by tuition, $ .............................................................................................................................. 62


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Table 4.5.7 Are you currently using Google Hangouts Meet in your online instruction? Broken out by gender of the survey participant ............................................................................... 62

Table 4.5.8 Are you currently using Google Hangouts Meet in your online instruction? Broken out by age of survey participant .............................................................................................. 62

Table 4.6.1 Are you currently using Skype in your online instruction? .................................. 63

Table 4.6.2 Are you currently using Skype in your online instruction? Broken out by work title .......................................................................................................................................................... 63

Table 4.6.3 Are you currently using Skype in your online instruction? Broken out by academic department .................................................................................................................................. 63

Table 4.6.4 Are you currently using Skype in your online instruction? Broken out by country .............................................................................................................................................................. 63

Table 4.6.5 Are you currently using Skype in your online instruction? Broken out for public and private colleges ........................................................................................................................ 64

Table 4.6.6 Are you currently using Skype in your online instruction? Broken out by tuition, $ ............................................................................................................................................................ 64

Table 4.6.7 Are you currently using Skype in your online instruction? Broken out by gender of the survey participant ............................................................................................................. 64

Table 4.6.8 Are you currently using Skype in your online instruction? Broken out by age of survey participant .................................................................................................................................... 64

Table 4.7.1 Are you currently using Teamviewer in your online instruction? ..................... 64

Table 4.8.1 Are you currently using Nearpod in your online instruction? ............................. 65

Table 4.8.2 Are you currently using Nearpod in your online instruction? Broken out by work title .......................................................................................................................................................... 65

Table 4.8.3 Are you currently using Nearpod in your online instruction? Broken out by academic department .................................................................................................................................. 65

Table 4.8.4 Are you currently using Nearpod in your online instruction? Broken out by country .............................................................................................................................................................. 65

Table 4.8.5 Are you currently using Nearpod in your online instruction? Broken out for public and private colleges ........................................................................................................................ 65

Table 4.8.6 Are you currently using Nearpod in your online instruction? Broken out by tuition, $ ............................................................................................................................................................ 66

Table 4.8.7 Are you currently using Nearpod in your online instruction? Broken out by gender of the survey participant ............................................................................................................. 66

Table 4.8.8 Are you currently using Nearpod in your online instruction? Broken out by age of survey participant ............................................................................................................................ 66

Table 4.9.1 Are you currently using Microsoft Teams in your online instruction? ............. 66

Table 4.9.2 Are you currently using Microsoft Teams in your online instruction? Broken out by work title ............................................................................................................................................ 67

Table 4.9.3 Are you currently using Microsoft Teams in your online instruction? Broken out by academic department .................................................................................................................... 67

Table 4.9.4 Are you currently using Microsoft Teams in your online instruction? Broken out by country ................................................................................................................................................ 67

Table 4.9.5 Are you currently using Microsoft Teams in your online instruction? Broken out for public and private colleges ......................................................................................................... 67

Table 4.9.6 Are you currently using Microsoft Teams in your online instruction? Broken out by tuition, $ .............................................................................................................................................. 68

Table 4.9.7 Are you currently using Microsoft Teams in your online instruction? Broken out by gender of the survey participant ............................................................................................... 68

Table 4.9.8 Are you currently using Microsoft Teams in your online instruction? Broken out by age of survey participant .............................................................................................................. 68


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Table 4.10.1 Are you currently using Adobe Connect in your online instruction? ............. 68

Table 4.10.2 Are you currently using Adobe Connect in your online instruction? Broken out by work title ............................................................................................................................................ 68

Table 4.10.3 Are you currently using Adobe Connect in your online instruction? Broken out by academic department .................................................................................................................... 69

Table 4.10.4 Are you currently using Adobe Connect in your online instruction? Broken out by country ................................................................................................................................................ 69

Table 4.10.5 Are you currently using Adobe Connect in your online instruction? Broken out for public and private colleges ......................................................................................................... 69

Table 4.10.6 Are you currently using Adobe Connect in your online instruction? Broken out by tuition, $ .............................................................................................................................................. 69

Table 4.10.7 Are you currently using Adobe Connect in your online instruction? Broken out by gender of the survey participant ............................................................................................... 70

Table 4.10.8 Are you currently using Adobe Connect in your online instruction? Broken out by age of survey participant .............................................................................................................. 70

Table 4.11.1 Are you currently using UberConference in your online instruction? ........... 70

Table 5.1 Through which type of platform do you prefer to deliver most of your course content online? ................................................................................................................................................... 71

Table 5.2 Through which type of platform do you prefer to deliver most of your course content online? Broken out by work title ................................................................................................. 71

Table 5.3 Through which type of platform do you prefer to deliver most of your course content online? Broken out by academic department ........................................................................ 72

Table 5.4 Which type of platform do you prefer to deliver most of your course content online? Broken out by country ..................................................................................................................... 72

Table 5.5 Through which type of platform do you prefer to deliver most of your course content online? Broken out for public and private colleges ............................................................. 73

Table 5.6 Through which type of platform do you prefer to deliver most of your course content online? Broken out by tuition, $ .................................................................................................. 73

Table 5.7 Which type of platform do you prefer to deliver most of your course content online? Broken out by gender of the survey participant .................................................................... 74

Table 5.8 Which type of platform do you prefer to deliver most of your course content online? Broken out by age of survey participant ................................................................................... 74

Table 6.1 Which phrase best describes the mixture of real time and video download course delivery in your online education classes? .............................................................................................. 76

Table 6.2 Which phrase best describes the mixture of real time and video download course delivery in your online education classes? Broken out by work title ........................................... 76

Table 6.3 Which phrase best describes the mixture of real time and video download course delivery in your online education classes? Broken out by academic department ................... 77

Table 6.4 Which phrase best describes the mixture of real time and video download course delivery in your online education classes? Broken out by country ............................................... 77

Table 6.5 Which phrase best describes the mixture of real time and video download course delivery in your online education classes? Broken out for public and private colleges ........ 78

Table 6.6 Which phrase best describes the mixture of real time and video download course delivery in your online education classes? Broken out by tuition, $ ............................................. 78

Table 6.7 Which phrase best describes the mixture of real time and video download course delivery in your online education classes? Broken out by gender of the survey participant ................................................................................................................................................................................... 79

Table 6.8 Which phrase best describes the mixture of real time and video download course delivery in your online education classes? Broken out by age of survey participant ............. 79


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Table 7.1 For what percentage of the courses that you teach have you created a course site? ................................................................................................................................................................................... 80

Table 7.2 For what percentage of the courses that you teach have you created a course site? Broken out by work title ................................................................................................................................. 80

Table 7.3 For what percentage of the courses that you teach have you created a course site? Broken out by academic department ......................................................................................................... 80

Table 7.4 For what percentage of the courses that you teach have you created a course site? Broken out by country ..................................................................................................................................... 80

Table 7.5 For what percentage of the courses that you teach have you created a course site? Broken out for public and private colleges .............................................................................................. 81

Table 7.6 For what percentage of the courses that you teach have you created a course site? Broken out by tuition, $ ................................................................................................................................... 81

Table 7.7 For what percentage of the courses that you teach have you created a course site? Broken out by gender of the survey participant .................................................................................... 81

Table 7.8 For what percentage of the courses that you teach have you created a course site? Broken out by age of survey participant................................................................................................... 81

What have you found most problematic about devising course sites in your learning management system? Broken out by academic department ............................................................ 82

Table 8.1 Have you made lectures or supplemental material available over YouTube, Vimeo or other video sharing site? ........................................................................................................................... 85

Table 8.2 Have you made lectures or supplemental material available over YouTube, Vimeo or other video sharing site? Broken out by work title ........................................................................ 85

Table 8.3 Have you made lectures or supplemental material available over YouTube, Vimeo or other video sharing site? Broken out by academic department ................................................ 85

Table 8.4 Have you made lectures or supplemental material available over YouTube, Vimeo or other video sharing site? Broken out by country ............................................................................ 86

Table 8.5 Have you made lectures or supplemental material available over YouTube, Vimeo or other video sharing site? Broken out for public and private colleges ..................................... 86

Table 8.6 Have you made lectures or supplemental material available over YouTube, Vimeo or other video sharing site? Broken out by tuition, $ .......................................................................... 86

Table 8.7 Have you made lectures or supplemental material available over YouTube, Vimeo or other video sharing site? Broken out by gender of the survey participant ........................... 86

Table 8.8 Have you made lectures or supplemental material available over YouTube, Vimeo or other video sharing site? Broken out by age of survey participant .......................................... 87

If you are using Zoom, what can you advise your fellow faculty about its use. Broken out by academic department....................................................................................................................................... 88

Table 9.1 To the best of your knowledge have any of your online classes ever been hacked and interrupted or vandalized? .................................................................................................................... 91

Table 9.2 To the best of your knowledge have any of your online classes ever been hacked and interrupted or vandalized? Broken out by work title ................................................................. 91

Table 9.3 To the best of your knowledge have any of your online classes ever been hacked and interrupted or vandalized? Broken out by academic department ......................................... 91

Table 9.4 To the best of your knowledge have any of your online classes ever been hacked and interrupted or vandalized? Broken out by country ..................................................................... 92

Table 9.5 To the best of your knowledge have any of your online classes ever been hacked and interrupted or vandalized? Broken out for public and private colleges .............................. 92

Table 9.6 To the best of your knowledge have any of your online classes ever been hacked and interrupted or vandalized? Broken out by tuition, $ ................................................................... 92

Table 9.7 To the best of your knowledge have any of your online classes ever been hacked and interrupted or vandalized? Broken out by gender of the survey participant.................... 92


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Table 9.8 To the best of your knowledge have any of your online classes ever been hacked and interrupted or vandalized? Broken out by age of survey participant .................................. 93

Table 10.1 Have you established virtual office hours? ........................................................................ 94

Table 10.2 Have you established virtual office hours? Broken out by work title ..................... 94

Table 10.3 Have you established virtual office hours? Broken out by academic department ................................................................................................................................................................................... 94

Table 10.4 Have you established virtual office hours? Broken out by country ......................... 95

Table 10.5 Have you established virtual office hours? Broken out for public and private colleges................................................................................................................................................................... 95

Table 10.6 Have you established virtual office hours? Broken out by tuition, $ ....................... 95

Table 10.7 Have you established virtual office hours? Broken out by gender of the survey participant ............................................................................................................................................................ 95

Table 10.8 Have you established virtual office hours? Broken out by age of survey participant ............................................................................................................................................................ 96

Table 11.1 How often do you send a "mass email" to all students in a particular online class? ....................................................................................................................................................................... 97

Table 11.2 How often do you send a "mass email" to all students in a particular online class? Broken out by work title .................................................................................................................... 97

Table 11.3 How often do you send a "mass email" to all students in a particular online class? Broken out by academic department ............................................................................................ 97

Table 11.4 How often do you send a "mass email" to all students in a particular online class? Broken out by country ........................................................................................................................ 98

Table 11.5 How often do you send a "mass email" to all students in a particular online class? Broken out for public and private colleges ................................................................................. 98

Table 11.6 How often do you send a "mass email" to all students in a particular online class? Broken out by tuition, $ ...................................................................................................................... 98

Table 11.7 How often do you send a "mass email" to all students in a particular online class? Broken out by gender of the survey participant ....................................................................... 99

Table 11.8 How often do you send a "mass email" to all students in a particular online class? Broken out by age of survey participant ...................................................................................... 99

Table 12 Have you established any of the following for any of your online classes? ............ 100

Table 12.1.1 Have you established a class listserv for any of your online classes? .......... 100

Table 12.1.2 Have you established a class listserv for any of your online classes? Broken out by work title .......................................................................................................................................... 100

Table 12.1.3 Have you established a class listserv for any of your online classes? Broken out by academic department .................................................................................................................. 100

Table 12.1.4 Have you established a class listserv for any of your online classes? Broken out by country .............................................................................................................................................. 100

Table 12.1.5 Have you established a class listserv for any of your online classes? Broken out for public and private colleges ....................................................................................................... 101

Table 12.1.6 Have you established a class listserv for any of your online classes? Broken out by tuition, $ ............................................................................................................................................ 101

Table 12.1.7 Have you established a class listserv for any of your online classes? Broken out by gender of the survey participant ............................................................................................. 101

Table 12.1.8 Have you established a class listserv for any of your online classes? Broken out by age of survey participant ............................................................................................................ 101

Table 12.2.1 Have you established a class chat forum for any of your online classes? ... 101

Table 12.2.2 Have you established a class chat forum for any of your online classes? Broken out by work title .......................................................................................................................... 102


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Table 12.2.3 Have you established a class chat forum for any of your online classes? Broken out by academic department .................................................................................................. 102

Table 12.2.4 Have you established a class chat forum for any of your online classes? Broken out by country .............................................................................................................................. 102

Table 12.2.5 Have you established a class chat forum for any of your online classes? Broken out for public and private colleges ....................................................................................... 102

Table 12.2.6 Have you established a class chat forum for any of your online classes? Broken out by tuition, $ ............................................................................................................................ 103

Table 12.2.7 Have you established a class chat forum for any of your online classes? Broken out by gender of the survey participant ............................................................................. 103

Table 12.2.8 Have you established a class chat forum for any of your online classes? Broken out by age of survey participant ............................................................................................ 103

Table 12.3.1 Have you established video downloads for any of your online classes? ..... 103

Table 12.3.2 Have you established video downloads for any of your online classes? Broken out by work title .......................................................................................................................... 103

Table 12.3.3 Have you established video downloads for any of your online classes? Broken out by academic department .................................................................................................. 104

Table 12.3.4 Have you established video downloads for any of your online classes? Broken out by country .............................................................................................................................. 104

Table 12.3.5 Have you established video downloads for any of your online classes? Broken out for public and private colleges ....................................................................................... 104

Table 12.3.6 Have you established video downloads for any of your online classes? Broken out by tuition, $ ............................................................................................................................ 104

Table 12.3.7 Have you established video downloads for any of your online classes? Broken out by gender of the survey participant ............................................................................. 105

Table 12.3.8 Have you established video downloads for any of your online classes? Broken out by age of survey participant ............................................................................................ 105

Table 12.4.1 Have you enabled use of polls for any of your online classes? ........................ 105

Table 12.4.2 Have you enabled use of polls for any of your online classes? Broken out by work title ........................................................................................................................................................ 105

Table 12.4.3 Have you enabled use of polls for any of your online classes? Broken out by academic department ................................................................................................................................ 106

Table 12.4.4 Have you enabled use of polls for any of your online classes? Broken out by country ............................................................................................................................................................ 106

Table 12.4.5 Have you enabled use of polls for any of your online classes? Broken out for public and private colleges ...................................................................................................................... 106

Table 12.4.6 Have you enabled use of polls for any of your online classes? Broken out by tuition, $ .......................................................................................................................................................... 106

Table 12.4.7 Have you enabled use of polls for any of your online classes? Broken out by gender of the survey participant ........................................................................................................... 107

Table 12.4.8 Have you enabled use of polls for any of your online classes? Broken out by age of survey participant .......................................................................................................................... 107

Table 12.5.1 Have you established a course site on Facebook or other social media for any of your online classes? ...................................................................................................................... 107

Table 12.5.2 Have you established a course site on Facebook or other social media for any of your online classes? Broken out by work title ................................................................... 107

Table 12.5.3 Have you established a course site on Facebook or other social media for any of your online classes? Broken out by academic department ........................................... 108

Table 12.5.4 Have you established a course site on Facebook or other social media for any of your online classes? Broken out by country ....................................................................... 108


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Table 12.5.5 Have you established a course site on Facebook or other social media for any of your online classes? Broken out for public and private colleges ................................ 108

Table 12.5.6 Have you established a course site on Facebook or other social media for any of your online classes? Broken out by tuition, $ ..................................................................... 108

Table 12.5.7 Have you established a course site on Facebook or other social media for any of your online classes? Broken out by gender of the survey participant ...................... 109

Table 12.5.8 Have you established a course site on Facebook or other social media for any of your online classes? Broken out by age of survey participant ..................................... 109

Table 12.6.1 Have you established a class Twitter Feed for any of your online classes? 109

Table 12.6.2 Have you established a class Twitter Feed for any of your online classes? Broken out by work title .......................................................................................................................... 109

Table 12.6.3 Have you established a class Twitter Feed for any of your online classes? Broken out by academic department .................................................................................................. 110

Table 12.6.4 Have you established a class Twitter Feed for any of your online classes? Broken out by country .............................................................................................................................. 110

Table 12.6.5 Have you established a class Twitter Feed for any of your online classes? Broken out for public and private colleges ....................................................................................... 110

Table 12.6.6 Have you established a class Twitter Feed for any of your online classes? Broken out by tuition, $ ............................................................................................................................ 110

Table 12.6.7 Have you established a class Twitter Feed for any of your online classes? Broken out by gender of the survey participant ............................................................................. 111

Table 12.6.8 Have you established a class Twitter Feed for any of your online classes? Broken out by age of survey participant ............................................................................................ 111

Table 13.1 Which phrase best describes your grading regime? .................................................... 112

Table 13.2 Which phrase best describes your grading regime? Broken out by work title . 112

Table 13.3 Which phrase best describes your grading regime? Broken out by academic department ......................................................................................................................................................... 113

Table 13.4 Which phrase best describes your grading regime? Broken out by country ..... 113

Table 13.5 Which phrase best describes your grading regime? Broken out for public and private colleges ................................................................................................................................................. 113

Table 13.6 Which phrase best describes your grading regime? Broken out by tuition, $ ... 114

Table 13.7 Which phrase best describes your grading regime? Broken out by gender of the survey participant ........................................................................................................................................... 114

Table 13.8 Which phrase best describes your grading regime? Broken out by age of survey participant .......................................................................................................................................................... 114

What do you need the most help with to maximize the effectiveness of your online classes? Broken out by academic department ....................................................................................................... 116

Table 14.1 How satisfied are you with the support that you have received in helping you and your students to move online? ........................................................................................................... 119

Table 14.2 How satisfied are you with the support that you have received in helping you and your students to move online? Broken out by work title ........................................................ 119

Table 14.3 How satisfied are you with the support that you have received in helping you and your students to move online? Broken out by academic department ................................ 120

Table 14.4 How satisfied are you with the support that you have received in helping you and your students to move online? Broken out by country ............................................................ 120

Table 14.5 How satisfied are you with the support that you have received in helping you and your students to move online? Broken out for public and private colleges ..................... 121

Table 14.6 How satisfied are you with the support that you have received in helping you and your students to move online? Broken out by tuition, $ .......................................................... 121


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Table 14.7 How satisfied are you with the support that you have received in helping you and your students to move online? Broken out by gender of the survey participant........... 121

Table 14.8 How satisfied are you with the support that you have received in helping you and your students to move online? Broken out by age of survey participant ......................... 122

What could your library and IT support services be doing better? Broken out by academic department ......................................................................................................................................................... 123

What have your library and IT support services done particularly well? Broken out by academic department..................................................................................................................................... 126

Table 15 How much help have you received from the following in developing and implementing your online courses. .......................................................................................................... 128

Table 15.1.1 How much help have you received from the Information technology department in developing and implementing your online courses? ...................................... 128

Table 15.1.2 How much help have you received from the Information technology department in developing and implementing your online courses? Broken out by work title .................................................................................................................................................................... 128

Table 15.1.3 How much help have you received from the Information technology department in developing and implementing your online courses? Broken out by academic department ................................................................................................................................ 129

Table 15.1.4 How much help have you received from the Information technology department in developing and implementing your online courses? Broken out by country ............................................................................................................................................................................ 129

Table 15.1.5 How much help have you received from the Information technology department in developing and implementing your online courses? Broken out for public and private colleges ................................................................................................................................... 129

Table 15.1.6 How much help have you received from the Information technology department in developing and implementing your online courses? Broken out by tuition, $ .......................................................................................................................................................................... 130

Table 15.1.7 How much help have you received from the Information technology department in developing and implementing your online courses? Broken out by gender of the survey participant .......................................................................................................................... 130

Table 15.1.8 How much help have you received from the Information technology department in developing and implementing your online courses? Broken out by age of survey participant ....................................................................................................................................... 130

Table 15.2.1 How much help have you received from the library in developing and implementing your online courses? .................................................................................................... 131

Table 15.2.2 How much help have you received from the library in developing and implementing your online courses? Broken out by work title .................................................. 131

Table 15.2.3 How much help have you received from the library in developing and implementing your online courses? Broken out by academic department ......................... 131

Table 15.2.4 How much help have you received from the library in developing and implementing your online courses? Broken out by country ...................................................... 132

Table 15.2.5 How much help have you received from the library in developing and implementing your online courses? Broken out for public and private colleges .............. 132

Table 15.2.6 How much help have you received from the library in developing and implementing your online courses? Broken out by tuition, $ ................................................... 132

Table 15.2.7 How much help have you received from the library in developing and implementing your online courses? Broken out by gender of the survey participant .... 133

Table 15.2.8 How much help have you received from the library in developing and implementing your online courses? Broken out by age of survey participant ................... 133


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Table 15.3.1 How much help have you received from instructional designers in developing and implementing your online courses? .................................................................... 133

Table 15.3.2 How much help have you received from instructional designers in developing and implementing your online courses? Broken out by work title ................. 134

Table 15.3.3 How much help have you received from instructional designers in developing and implementing your online courses? Broken out by academic department ............................................................................................................................................................................ 134

Table 15.3.4 How much help have you received from instructional designers in developing and implementing your online courses? Broken out by country...................... 134

Table 15.3.5 How much help have you received from instructional designers in developing and implementing your online courses? Broken out for public and private colleges ............................................................................................................................................................ 135

Table 15.3.6 How much help have you received from instructional designers in developing and implementing your online courses? Broken out by tuition, $ ................... 135

Table 15.3.7 How much help have you received from instructional designers in developing and implementing your online courses? Broken out by gender of the survey participant ..................................................................................................................................................... 135

Table 15.3.8 How much help have you received from instructional designers in developing and implementing your online courses? Broken out by age of survey participant ..................................................................................................................................................... 136

Table 15.4.1 How much help have you received from the distance learning unit or department in developing and implementing your online courses? ...................................... 136

Table 15.4.2 How much help have you received from the distance learning unit or department in developing and implementing your online courses? Broken out by work title .................................................................................................................................................................... 136

Table 15.4.3 How much help have you received from the distance learning unit or department in developing and implementing your online courses? Broken out by academic department ................................................................................................................................ 137

Table 15.4.4 How much help have you received from the distance learning unit or department in developing and implementing your online courses? Broken out by country ............................................................................................................................................................................ 137

Table 15.4.5 How much help have you received from the distance learning unit or department in developing and implementing your online courses? Broken out for public and private colleges ................................................................................................................................... 137

Table 15.4.6 How much help have you received from the distance learning unit or department in developing and implementing your online courses? Broken out by tuition, $ .......................................................................................................................................................................... 138

Table 15.4.7 How much help have you received from the distance learning unit or department in developing and implementing your online courses? Broken out by gender of the survey participant .......................................................................................................................... 138

Table 15.4.8 How much help have you received from the distance learning unit or department in developing and implementing your online courses? Broken out by age of survey participant ....................................................................................................................................... 138

Table 15.5.1 How much help have you received from the center for teaching and learning in developing and implementing your online courses? ............................................................... 139

Table 15.5.2 How much help have you received from the center for teaching and learning in developing and implementing your online courses? Broken out by work title ............ 139

Table 15.5.3 How much help have you received from the center for teaching and learning in developing and implementing your online courses? Broken out by academic department .................................................................................................................................................... 139


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Table 15.5.4 How much help have you received from the center for teaching and learning in developing and implementing your online courses? Broken out by country ................ 140

Table 15.5.5 How much help have you received from the center for teaching and learning in developing and implementing your online courses? Broken out for public and private colleges ............................................................................................................................................................ 140

Table 15.5.6 How much help have you received from the center for teaching and learning in developing and implementing your online courses? Broken out by tuition, $ .............. 140

Table 15.5.7 How much help have you received from the center for teaching and learning in developing and implementing your online courses? Broken out by gender of the survey participant ....................................................................................................................................... 141

Table 15.5.8 How much help have you received from the center for teaching and learning in developing and implementing your online courses? Broken out by age of survey participant ..................................................................................................................................................... 141

Table 16.1 Has your experience thus far with online education made you think more or less highly of it as an educational tool to be used in universities after the COVID-19 crisis concludes? .......................................................................................................................................................... 142

Table 16.2 Has your experience thus far with online education made you think more or less highly of it as an educational tool to be used in universities after the COVID-19 crisis concludes? Broken out by work title ........................................................................................................ 142

Table 16.3 Has your experience thus far with online education made you think more or less highly of it as an educational tool to be used in universities after the COVID-19 crisis concludes? Broken out by academic department ............................................................................... 142

Table 16.4 Has your experience thus far with online education made you think more or less highly of it as an educational tool to be used in universities after the COVID-19 crisis concludes? Broken out by country ............................................................................................................ 143

Table 16.5 Has your experience thus far with online education made you think more or less highly of it as an educational tool to be used in universities after the COVID-19 crisis concludes? Broken out for public and private colleges .................................................................... 143

Table 16.6 Has your experience thus far with online education made you think more or less highly of it as an educational tool to be used in universities after the COVID-19 crisis concludes? Broken out by tuition, $ ......................................................................................................... 143

Table 16.7 Has your experience thus far with online education made you think more or less highly of it as an educational tool to be used in universities after the COVID-19 crisis concludes? Broken out by gender of the survey participant .......................................................... 144

Table 16.8 Has your experience thus far with online education made you think more or less highly of it as an educational tool to be used in universities after the COVID-19 crisis concludes? Broken out by age of survey participant ......................................................................... 144

Table 17.1 For the upcoming summer session which phrase best describes your best estimate of the extent of online use at your university?................................................................... 145

Table 17.2 For the upcoming summer session which phrase best describes your best estimate of the extent of online use at your university? Broken out by work title ................ 145

Table 17.3 For the upcoming summer session which phrase best describes your best estimate of the extent of online use at your university? Broken out by academic department ................................................................................................................................................................................. 146

Table 17.4 For the upcoming summer session which phrase best describes your best estimate of the extent of online use at your university? Broken out by country .................... 146

Table 17.5 For the upcoming summer session which phrase best describes your best estimate of the extent of online use at your university? Broken out for public and private colleges................................................................................................................................................................. 147


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Table 17.6 For the upcoming summer session which phrase best describes your best estimate of the extent of online use at your university? Broken out by tuition, $.................. 147

Table 17.7 For the upcoming summer session which phrase best describes your best estimate of the extent of online use at your university? Broken out by gender of the survey participant .......................................................................................................................................................... 148

Table 17.8 For the upcoming summer session which phrase best describes your best estimate of the extent of online use at your university? Broken out by age of survey participant .......................................................................................................................................................... 148


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QUESTIONNAIRE

1. Contact Information

A. Name:

B. Organization:

C. Work title

D. Academic Department

E. Country:

F. Email Address:

2. Is your college public or private?

A. Public

B. Private

3. What is the approximate annual tuition for your university prior to any

deductions or student aid?

4. Which phrase best describes your university policy regarding its reaction to

the COVID-19 pandemic?

A. All classes cancelled until further notice

B. All or most classes moved online until further notice

C. Increased use of Online Education, restriction on large class sizes or

meetings, until further notice

D. No special measures yet but they are in development

5. Gender of the survey participant

A. Male

B. Female

C. Transgender


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6. Age of survey participant

A. Under 35

B. 35-44

C. 45-54

D. 55-64

E. 65 or over

7. Prior to the inception of the COVID-13 pandemic had you ever taught a

university class through distance or blended learning?

A. Yes

B. No

8. Approximately how much of your work time in the past month have you spent

on moving classes online or otherwise preparing for online instruction?

9. What kind of instruction or help have you received in setting up your classes

online? Please be as specific as possible. Instead of "received help for the IT

department, specify help with what specifically and why it was useful.

10. Are you currently using any of the following in your online instruction?

A. BlueJean

B. WebEx

C. Zoom

D. Go To Meeting

E. Google Hangouts Meet

F. Skype

G. TeamViewer

H. Nearpod

I. Microsoft Teams

J. Adobe Connect

K. UberConference

L. Other (please specify)


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11. Which type of platform do you prefer to deliver most of your course content

online?

A. To deliver course content through a learning management system (such as

Canvas, Blackboard many others)

B. Deliver course content through Twitter, Facebook, YouTube and other

video sites and social media

C. Deliver course contents through Zoom or other group contact and meeting

applications

D. Other (please specify)

12. Which phrase best describes the mixture of real time and video download

course delivery in your online education classes?

A. Deliver my classes in real time over video link, very similar to what it was

in the classroom

B. Mostly delivered in real time in fixed class hours, but with video

download/link to lectures for those who cannot attend

C. Mostly delivered through links or downloads of videos and viewed when

convenient for students

D. Entirely delivered through video downloads/links

E. Other (please specify)

13. For what percentage of the courses that you teach have you created a course

site?

14. What have you found most problematic about devising course sites in your

learning management system?

15. Have you made lectures or supplemental material available over YouTube,

Vimeo or other video sharing site?

A. Yes

B. No

16. If you are using Zoom, what can you advise your fellow faculty about its use.


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17. To the best of your knowledge have any of your online classes ever been

hacked and interrupted or vandalized?

A. Yes

B. No

18. Have you established virtual office hours?

A. Yes

B. No

C. No but I am preparing to do this

19. How often do you send a "mass email" to all students in a particular online

class?

A. Daily

B. Three or four times per week

C. Once a week

D. A few times per month

E. Monthly

F. Rarely or never

20. Have you established any of the following for any of your online classes?

A. Class listserv

B. Class chat forum

C. Video downloads

D. Polls

E. Course site on Facebook or other social media

F. Class Twitter Feed

21. Which phrase best describes your grading regime?

A. We have switched to pass/fail for all courses

B. We have selectively switched to pass fail

C. We have not made any changes in our grading regime

D. Other (please specify)


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22. What do you need the most help with to maximize the effectiveness of your

online classes?

23. How satisfied are you with the support that you have received in helping you

and your students to move online?

A. Very satisfied

B. Satisfied

C. Neither satisfied nor dissatisfied

D. Dissatisfied

E. Very dissatisfied

24. What could your library and IT support services be doing better?

25. What have your library and IT support services done particularly well?


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26. How much help have you received from the following in developing and

implementing your online courses?

A great deal of useful help

Some useful

help

A little

useful help

Help that was not too useful

Have not consulted or been approached by

An Information technology

department

The Library

An

instructional

designer

A distance learning unit Or

department

Center for teaching and learning

Other

(please

specify)

27. Has your experience thus far with online education made you think more or

less highly of it as an educational tool to be used in universities after the

COVID-19 crisis concludes?

A. Extremely highly

B. Very highly

C. Somewhat highly

D. Not so highly

E. Not at all highly


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28. For the upcoming summer session which phrase best describes your best

estimate of the extent of online use at your university?

A. Largely back to predominantly physical class attendance

B. Experiment with returning to physical classes but most still

predominantly online

C. Classes still virtually entirely online

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International Survey of Best Practices in Online Education ... · International Survey of Best Practices in Online Education for Research Universities 5 | P a g e Table 3.1 Approximately